Melbourne Quality Procedure Manual

MELBOURNE TEXTILE WASHING PLANT (PVT)
LTD
TESTING LABORATORY
809/4, Bangalawatte, Mabole, Wattala,

Sri Lanka.
QUALITY PROCEDURE MANUAL
Document No.: QPM Copy No.:

Issue No.: 01 Issue Date: 01.10.2008
ISSUED BY: APPROVED BY:
QUALITY EXECUTIVE DIRECTOR TECHNICAL OPERATION

CONTROLLED
CONTENTS COPY
Section No.: QPM – X1
Page No. of Rev.

Sec. No Description
No. Pages No.
QPM-X1 Content Page 01 01 00
QPM-X2 Distribution List 02 01 00
QPM-X3 Amendment Sheet 03 01 00
QPM-1-DD Document and Data Control 04-06 03 00
QPM-2-QR Quality Records 07-09 03 00
QPM-3-CR Contract Review 10 01 00
QPM-4-MR Management Review 11 01 00
QPM-5-TR Training 12-14 03 00
QPM-6-PC Control of Testing Process 15-19 05 00
QPM-7-PP Purchasing 20-22 03 00
QPM-8-IT Inspection and Testing 23-26 04 00
QPM-9-VTR Verification of Test Results 27 01 00
QPM-10-VTR Assessment of Operator Consistency 28 01 00
QPM-11-MH Handling, Storage, Preservation Packing
and Delivery
QPM-12-IA Internal Audits
QPM-13-PCNC Procedure for Control of and reporting
Non-Conforming work
QPM-14-PCCA Procedure for planning conduct and
follow-up of corrective action
QPM-15-PCPA Procedure for Identifying and Conducting
Preventive Action
MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Doc. No.: QPM-00 Issued by: Rev. No.: 0 Approved by:
Issue No.:1 Issue Date: 01.10.2008 Rev. Date: 00 Page No.: 01 of 39
CONTROLLED
CONTROL COPY HOLDERS COPY
The following are the authorized holders of the controlled copy of Quality Manual
Controlled Copy No. Copy Holder
01 Director Technical Operations
02 Factory Manager Operations
Quality Executive
03
04 Laboratory Manager/ Technical Manager

Issue No.: 01 Issue Date: 01.10.2008 Rev. Date: 00 Page No.: 02 of 39
CONTROLLED
CONTROL COPY HOLDERS COPY

CONTROLLED
AMENDMENT SHEET COPY
Date
Page Sec. Rev.
No. of Description of Revision Approved by
No. No. No.
Rev.

CONTROLLED
DOCUMENT AND DATA CONTROL COPY
Section No.: QPM – 1 - DD
1. Scope
This section sets out the methodology for establishing and maintaining procedure to
control all documents and data including both internal and relevant documents of
external origin.
2. Responsibility
The overall responsibility of document and data control is vested with the Quality
Executive.
3. Document and Data Numbering System
3.1 Title and Document Identification Number
3.1.1 Identification number is usually the abbreviated letter of the

title or the department.
eg. QM-00 the abbreviated letters of the Quality Manual
PP-00 is the procedure manual for the Purchasing
Department.
3.1.2 In documents having several sections and each section has a

identification number. eg. Section 10 of a document is
numbered as QM-10.0.
3.1.3 Each section may have subsections which are numbered as

QM-10.1, QM-10.2 and so on.
3.1.4 Each subsection may have several clauses and numbered as

QM-10.1.1, 10.1.2 and so on.
3.1.5 Such clauses may have sub clauses which are numbered as
10.1.1.1, 10.1.1.2, 10.1.1.3.
10
3.1.6 Sub clauses may further have paragraphs which are numbered as
either a, b, c, or roman i, ii, iii, so on.

CONTROLLED
3.2 Issue and Approval of Documents
3.2.1 All documents are issued by the person who is functionally

in-charge of controlling the document.
3.2.2 All documents are approved by the person who is given the
authority to approve and who is overall responsible for the
implementation of contents of the document delegatory process.
3.2.3 Designation and signatures of the issuing and approving persons

appear in the cover page of the document.
3.2.4 Cover page of all documents carry the issue number and date.
4. Numbering of Pages
4.1 The page number and number of pages of each section are shown in every
page. Eg. 2nd page in the LQM - 00 which runs to 41 pages is numbered as
page 2 of 41.
4.2 Cover page is not numbered.
5. Revision Status
5.1 Every time a revision is made the first page of the section, contents page
and revision record gets next higher serial number as the new revision
number.

CONTROLLED
6. Revisions to Documents and their distribution to Copy Holders
6.1 The issuing authority of the document originate the revision and
obtain the approval from the approving authority and effect the revisions.
(DD-Form-01).
6.2 A vertical line against the clause/sub-clause /paragraph shall indicate the
revised area.
6.3 The revised pages of the documents are forwarded to QE who distributes
According to the distribution list together with a covering memo.
(DD-Form-02)
6.4 The copy holders insert the pages revised and remove the obsolete pages
and destroy as per DD-Form-02.
6.5 This covering memo is returned to QE with signature and date as
acknowledgement of receipt of revisions.
6.6 In case of a revision, one set of obsolete pages removed from a document
are kept for 3 years in a mast obsolete record file by the QE.
6.7 When a second issue is made, 1st issued document will be totally
withdrawn and all revision numbers will be 00.
7. Monitoring and Updating of External Standards
7.1 List of all standards used are maintained.

7.2 Annually this list is compared with the list displayed by each standard
organization in their web-page.
7.3 Any revisions/amendments/supplements are identified.
7.4 The identified revision etc. are acquired.
8 Master List of Document
8.1 A Master List of documents is maintained by Quality Executive

(DD-Rec-01).
8.2 Acknowledgement of receipt of documents by copy holders is maintained
by MR. (DD-Form-02)
8.3 Master List of Revision i.e. the obsolete copies of Revision Records of
documents is maintained by QE. (DD-Rec-02).

Section No. QPM – 2 - QR
QUALITY RECORDS
1. Scope
This procedure describes the archive period, identification codes, location and who is
responsible for monitoring of the quality records on the common elements.
2. Responsibility
Quality Executive is overall responsible for ensuring that all Quality Records are
maintained. Other individuals who are responsible for maintaining Quality Records
pertaining to their sections are identified in the respective procedures.
3. Characteristics
Each record has a format number.
Details of various Quality Records, their storage limits and persons responsible
are given in 4 below.
Formats of Quality Records are given either in Quality Procedures or work

instructions.
All records are stored in such a way that no damage/deterioration takes place.
All records are legible and identifiable.
After the expiry of the specified storage period, these records are destroyed.
QUALITY RECORDS
4. Quality Records Responsibility, Storage Period and Identification Nos.
Serial Quality records Ref. Person Retention Quality

No. Responsible Period Procedure Ref.
(minimum) No.
1 Approval for revision DD Form 01 QE 3 yrs QPM - 1 - DD
2 Doc. Rev. Intimation DD Form 02 QE 3 yrs QPM - 1 - DD
3 Master List of DD Rec 01 QE 3 yrs QPM - 1 - DD
Documents
4 List of Revisions DD Rec 02 QE 3 yrs QPM - 1 - DD
5 Contract review CR Form 01 QE 3 yrs QPM - 3 - CR
6 MRM Meeting MRM Form 01 QE 3 yrs QPM - 4 - MR
7 Minutes of MRM MRM Rec 01 QE 3 yrs QPM - 4 - MR
8 Training Plan TR Form 01 QE 3 yrs QPM - 5 - TR

9 Training records TR Rec 01 QE QPM - 5 - TR
10 Performance TR Form 03 QE 3 Years from QPM - 5 - TR
Appraisal Form Termination
11 Competence TR Form 04 QE of QPM - 5 - TR
Evaluation Form Employment
12 Competence records TR Form 05 QE QPM - 5 - TR
13 Evaluation External TR Form 02 QE QPM - 5 - TR
Training
14 Test Allocation Form TS Form 01 Lab Executive 1 yr QPM - 6 - PC
15 Dispatch register Dispatch Reg. Lab Executive 1 yr QPM - 6 - PC
16 Non Conformity Form NC Form 01 TM 3 yrs QPM - 6 - PC
17 Supplier information PP Form 02 TM/Lab 3 yrs QPM - 7 - PP
Form Executive
18 Purchase Requisition PP Form 01 TM 3 yrs QPM - 7 - PP
Form
19 Suppliers/sub PP Form 03 TM/Lab 3 yrs. QPM - 7 - PP
Contractor's Executive
Performance
20 Inspection of IT Form03 TM/Lab 3 yrs QPM - 8 - IT
incoming materials Executive
Incomi
21 Inspection of chemical IT form 04 TM/Lab 3 yrs QPM - 8 - IT
and reference material Executive
QUALITY RECORDS
Serial Quality records Ref. Person Retention Quality

No. Responsible Period Procedure Ref.
(minimum) No.
22 Reference Material Ref Material TM/Lab 3 yrs QPM - 8 - IT
Register Reg Executive
23 Thermohygrographs Thermohygro- TM/ Lab 1 yr QPM - 8 - IT
graphs Executive
24 Verification of Test VTR Form 01 TM/ Lab 3 yrs QPM -10 - VTR
Results Executive
25 Control charts - VTR Form 02 TM/ Lab 3 yrs QPM -10 - VTR
Verification of Test Executive
Results
26 Sample Register Sample TM/ Lab 1 yr QPM - 6 - PC
Register Executive
27 Draft Report Draft Report TM/ Lab 1 yr QPM - 6 - PC
Executive
Stores
28 Remnant Sample Remnant TM/ Lab 1 yr QPM - 11 - MH
Register Sample Reg. Executive
29 Chemicals Register Chemical Reg. TM/ Lab 3 yr QPM - 11 - MH
Executive
30 Work sheets Worksheet file TM/ Lab 1 yr QPM - 11 - MH
Executive
31 Log book Log Book TM / Lab 3 yrs QPM - 11 - MH
Executive
32 List of equipment PM list 01 TM 3 yrs LQM – 5.5
33 PM /Calibration PM form 01 EE 3 yrs LQM – 5.5
Schedule
34 Equipment Files Cal list 01 TM 3 yrs LQM – 5.5
35 Calibration Reports Cal List 02 TM 3 yrs LQM – 5.6
Assess
36 Assessment of Testing CS Form 01 TM 3 yrs LQM- 4.7
Services by Customers
37 Audit Plan IA Form 01 QE 3 yrs QPM - 12 - IA
38 Audit Schedule IA Form 02 QE 3 yrs QPM - 12 - IA
39 Audit Findings IA Form 03 QE 3 yrs QPM - 12 - IA
40 Preventive Action PR Form 01 QE/TM 3 yrs QPM - 15 - PCPA
Report
41 Customer Complaint CC Form 01 QE/TM 3 yrs LQM-4.8
Section No. QPM – 3 - CR
CONTRACT REVIEW
1. Scope
This section of the manual sets out the Contract Review Procedure for marketing
services offered by the Centre.
2. Responsibility
Technical Manager / Laboratory Executive.
3. Procedure
Procedure for contract review.
3.1 Record inquiries in CR-Form-01

3.2 Review the inquiry (Res. TM/Lab Executive) Ref. CR-Form-01
3.3 After filling the information inform customer highlighting the variations
offered by the Centre as against the customer request CR-Form-01
3.4 Receive confirmation for variations
4. Procedure for Contract Amendment
4.1 If any amendment to the original agreement regarding specification,

accuracy of tests etc. are agreed with the Customer a written record should be
attached to the CR Form 01.
4.2 Technical Manager / Lab Executive records on the acceptance of the

amendment.
Section No. QPM – 4 - MR
MANAGEMENT REVIEW
1. Scope
This procedure covers the Management Review of all quality activities of the laboratory
and the effectiveness of the quality system.
2. Responsibility
The Factory Manager Operations is overall responsible of this activity. Quality

Executive is functionally responsible.
3. Procedure
FLOW ACTIVITY R’LTY REF.
1. Organise meetings at least QE

Convenning one in nine months.
of 2. Prepare agenda and distribute MRM-Form-01
Meeting 3. Inform participants to submit
reports
1. Follow up action from previous QE

management review
2. Results of audits QE
3. Customer feedback QE/TM
4. Analysis of customer satisfaction QE
Matters 5. Process performance and QE
to be product conformity
addressed 6. Status of preventive and QE
corrective action
7. Planned changes that could effect QE/TM
the quality management system
8. Review of Quality Policy and
objectives for suitability and
recommendations for improvement QE/TM
9. Review of staff training TM
1. Recording of decisions QE MRM-Minutes

Decisions 2. Authorisation of decisions Manager Operations
Implemen- 1. Distribution of decisions QE

tation of 2. Follow-up at the next MRM QE
Decisions
Section No. QPM – 5 - TR
TRAINING
1. Scope
Training procedure for training personnel of all categories is outlined in this section.
All aspects which require training in areas of testing are addressed.
2. Responsibility
2.1 It is the responsibility of the Technical Manager to identify

the training needs of the staff on regular basis, at least once a year
which is finalised at the Management Review Meeting.
2.2 The Quality Manager in co-ordination with Technical Manager is

responsible for arranging the training.
3. Types of Training
3.1 Training is broadly classified in to four categories.
3.1.1 Internal training for skill development.

3.1.2 External training to improve management and other related work.
3.1.3 Induction training for new recruits.
3.1.4 Refresher training – Internal and External
4. Identification/Planning for Training
Training will be planned considering the following.
(1) Objectives and targets set on competence development.

(2) Retraining identified at validation and competence tests.
5. Imparting Training
5.1 The training needs identified are discussed with the Factory Manager Operations.
MRM –TR-Form-01.
5.2 The decisions are recorded in the minutes of Management Review
meetings MRM-Rec-01.
5.3 Depending on the MRM decisions training is arranged.
5.4 Training will be carried out by a competent person who has over
three years experience, in case of testing.
TRAINING
6. Training Records
6.1 QE maintains records of training needs identified and the type of training
imparted to each of the employees.
6.2 This is recorded in TR-REC-01 for each employee. This record is copied to
Technical Manager.
6.3 These records are reviewed by the above personnel (along with an appraisal
form TR-Form-03) once a year to determine the future training needs of
employees at various levels.
6.4 A record of the number of tests, each employee has reached competency is maintained and updated every year (TR-
Form-05) to determine the progress achieved by each employee in achieving competence in different tests.
7. Induction Training
The induction training imparted to the new recruits is also maintained by the QM.
This training will be designed depending on the designation and experience of the
new recruit, covering the following aspects.
(1) Introduction to the profile of the Centre
(2) Introduction to staff of the Centre
(3) Quality awareness training & their role in achieving same.
(4) Working of the laboratory & its importance to achieve the objective.
(5) Role of the testing staff
(6) On the job training on selected equipment and methods
Duration to be decided on the basis of progress
(7) Evaluation of trainee by MR/QM using TR-Form-04
8. Competence of Staff
The competence of each employee in performing various tests is recorded in a form

(Competence Record - TR-Form-05).
The competence of each employee in performing the tests after completion of

training will be assessed. Using TR Form-04.
Whether an employee needs further training is decided on the marks system given
under the assessment and recommendations in TR-Form-04.
Those who require re-training are allocated a specific period of time to achieve the
required competence and records of such occurrences are maintained and followed
up.
TRAINING
The marks are assigned for 10 areas under 2 sections, namely sample preparation and
testing procedure. Depending on the aggregate, the employees training needs are
categorized.
Total of 40 marks or more – competent can work independently.

Total of more than 30, less than 40 – can not work independently - needs
supervision.
Total of less than 30 – needs retraining
Each employee is expected to achieve competence in two additional tests during each
year.
The Technical Manager is responsible for identifying and arranging training in two
elected tests and to ensure that competence is achieved.
9. Training Evaluation
9.1 For Managers, Executives, Junior Executive, Evaluation of training imparted during the year is done by the Deputy
Director.
9.2 After the external training programmes questionnaires are being given to the
participants to evaluate the training programme. TR-Form-02
Section No. QPM – 6 - PC
CONTROL OF TESTING PROCESS
1. Scope
This procedure outlines the method of dealing with samples submitted to the
Laboratory, testing of such samples and reporting the outcome of tests.
2. Responsibility
Technical Manager of the Laboratory is overall responsible for directing

laboratory work while Textile Technologist is responsible for supervision of all
laboratory work. Functional responsibilities are indicated below.
Factory Manager Operations
Technical Manager/Laboratory Manager
Quality Manager Senior Lab Executive
Laboratory Technicians Laboratory Technician
Laboratory Assistant
(1) Laboratory Technicians and Laboratory Assistants carry out testing and record
test results. Also responsible for accuracy of readings, storing of remnant
samples.
(2) Laboratory Executives are responsible for carrying out validation testing at
specified intervals and specified conditions, preparation of draft reports,
checking of results, during Textile Technologist's absence to receive samples.
One Laboratory Executive is also in charge of stores.
3. Receiving Samples for Testing
FLOW ACTIVITIES RES. REF.
1. Check samples for suitability TM/Lab Procedure for

and adequacy. If inadequate Executive Inspection and
request customer to forward Testing QPM-9-IT
the requisite quantity. If
Checking unable to supply more,
and negotiate to amend the test
Accepting method.
2. Check sample numbers TM/Lab
3. Accept sample with test Executive CR-Form-01
requisition. (if already filled)
and enter in to sample register.
1. Complete test requisition form TM/Lab

In agreement with client on Executive
i) Required tests CR-Form-01
ii) Test methods (If client
requests that particular
methods be followed)
iii) Method of transmitting
report (by post, fax,
collection etc.)
2. Record instructions of client TM/Lab Exec.
(if any) regarding.
Documentation i) Urgency of test report
ii) Return of samples
iii) Any particular details to be
reported.
3. Enter details in contract register Contract Reg.

giving
i) Date received
ii) Sample type and number
received.
iii) Tests required to be done
iv) Reference number
4. Allocate assignment to Lab TM/Lab CR Form 01

Technicians/Lab Assistants. Executive
This record contains inspections
and tests to be carried out.
1. Store samples in polythene bags TM/Lab

Storage and place in cupboard in order of Executive
priority until the time of testing.
4. Testing
1. Carry out testing as per Lab Tech/ CR Form 01

instructions. Lab Asst.
i) Observing specified
testing environment and
ii) Adopting test methods WI-Manual
Testing specified and using equipment Ref.STD
for testing according to
work instructions
2. Store samples remaining as Lab Tech/ Remnant
reference samples after testing. Lab Asst. Sample
3. Return remnant sample Register
if requested by client.
1. Record test results of each test Lab/ Work

specimen. Tech. Sheets
2. Sign test results recorded and Lab Tech/
initial any corrections done Lab Asst.
Recording during the test.
3.All alteration to the test results TM/Lab
or calculation should be checked Executive
and authorised by the
responsible.

5. Reporting
1. Check worksheets for accuracy TM/Lab Work Sheets/

of results, compliance to contract Executive CR Form 01
Preparation 2. Prepare draft report by entering TM/Lab
of following details. Executive
Report (a) Date and Report reference No.
(b) Name and Address of the
Customer.
(c) Date of Request.
(d) Sample Details
(e) Test Methods used.
(f) Test conditions if required
3. Prepare final report TM/Lab Executive
4. Check results in the reports and TM/Lab Executive
commitment on results if required
1. The final report is forward to TM Lab Executive

or nominated person for signature.
2. After checking and signing, TM/QE
Signature forwards reports to TM, for final nominated
of signature. person
Certificates 3. In case the Technical Manager is not
available Quality Manager or a nominated
person for Quality Manager shall be
the final signatory.
1. Check the following details in the

Report prior to issue of same.
(a) Customer Name
(b) Customer Reference No.
(c) Test Report No.
(d) Whether the cover and the
Pages are correctly attached.
Issuing 2. Put the report in the cover.
Report 3. Check whether the customer
Need the remaining sample back.
4. Issue/dispatch test report as per TM/Lab CR-Form-01
customer instructions. Executive Test
Requisition
5. File copy of test report TM/Lab
Enter in dispatch register Executive Des.Reg.
i) Date of issue of report TM/Lab
ii) Postal registration number Executive
and/or fax confirmation details.
iii) Customer signature if issued by
hand.
6. Issue invoice to client (Credit)
At any stage a retest can be TM/QE NC-Form-01

ordered by TM/DD/D on
receipt of any customer
complaint or in case of out of
calibration of equipment or if
results of validation checks
deviate from standard.
Retesting
1. Test remnant sample TM/Lab Executive
2. Check and conform tested
results.
3. Inform customer if results
differ from issued results.
4. Issue corrected test report.
5. Invalidate original test TM/QE
report and fill in N/C-Form
Section No. QPM – 7 - PP
PURCHASING
1. Scope
The procedure outlined in this manual is applicable for the purchase of chemicals,
standard reference materials, glassware and equipment.
2. Responsibility
The Technical Manager is overall responsible for all purchases.

Functional responsibilities are outlined below.
3. Purchase of Chemicals, Standard Reference Materials and Glassware - Locally
FLOW ACTIVITY RES. REF.
1. Prepare list of Suppliers TM/Lab Exec. PP-Form-02

Identification 2. Identify materials to be
of Suppliers purchased
1. Contact Suppliers
Request for 1. Prepare purchase request form TM PP-Form-01

Purchase 2. Obtain approval Director Technical Operation
1. Call for quotations from TM

Suppliers
2. Negotiate prices TM
Assessment
3. Evaluate offer and select TM PP-WI-01
a suitable supplier
1. Agree on terms of supply TM
Purchasing 2. Obtain Director Technical's TM

Operation’s approval for purchase
3. Place purchase order if offer Asst. Manager
is acceptable Product Development
PURCHASING
4. Purchase of Equipment, Chemicals, Standard Reference Materials and

Glassware - Foreign
1. identify items to be purchased TM

2. prepare specifications for items TM/Lab
Selection of to be purchased. Executive
Suppliers 3. obtain approval Director Tech. Operation
4. call for quotation from Asst Manager
Suppliers approved list Product Development
Assessment 1. Follow procedure in 3 of PP -

QPM – 7 - PP Form-01
1. Agree on terms of supply TM
Purchasing 2. Obtain Director's approval for TM

purchase
3. Place purchase order if offer Asst Manager
is acceptable Product Development
PURCHASING
5. Evaluation of Services and Suppliers :
5.1 Allocate marks as follows to evaluate the performance
5.1.1 Quality
(i) Fully conform to specifications = 3
(ii) Marginally conform to specifications and
adequate for purpose = 2
(iii) Does not conform to specifications = 0
5.1.2 Delivery
(i) Full delivery on time = 3
(ii) Part delivery on time = 2
(iii) Late delivery = 0
5.1.3 Packing
(i) Packing and labelling ensures safety of
product = 3
(ii) Packing is good enough for safety
of product but labelling not adequate = 2
(iii) Packing and labelling poor = 0
Total =
=
Evaluation
Circle the relevant, add total circled, rate according to following
Grade No. of Points
Excellent equal to 9
Good equal or more than 7
Poor less than 7
Section No. QPM – 8 - IT
INSEPCTION AND TESTING
1. Scope
This procedure outlines the systems adopted in the inspection of test records,
materials and equipment.
2. Responsibility
The Technical Manager of the laboratory is overall responsible for directing activities
of Laboratory work while the Laboratory Executives are responsible for supervision
of all laboratory work. Functional responsibilities are as indicated below.
3. Inspection and Testing
FLOW ACTIVIITIES RES. REF.
1. Check/Inspect all incoming TM/Lab IT-Form-03

Incoming equipment at receipt Executive
Material and
Equipment 2. Inspection all incoming material IT-Form-04
(chemicals, standard reference
material) at receipt
1. Check size of sample (Whether TM/Lab CR-Form-01

adequate for required tests) Executive
Inspection 2. Examine sample for any visual
of defects which impairs testing.
Incoming 3. Accept if sample is suitable,
Samples otherwise request suitable sample.
Inspection of 1. Check whether CR Form 01 TM/Lab CR Form 01

Contract is filled completely. Executive
Review

1. Carry out inspection during the
process of testing, at random,
to check
i) If correct equipment is used TM/Lab Worksheets
ii) Equipment is operated on Executive
correct setting and in correct
environment.
iii) Care is taken on proper
handling of equipment and
samples.
iv) Equipment is calibrated
a) Prior to the test, using
standard reference material
OR
b) Has valid calibration
Inspection certificate
of
Testing 2. Inspect and validate test results at TM/Lab Ref. Standards
Process specific intervals for following. Executive
i) accuracy of equipment
ii) accuracy of testing personnel
If results are out of limits raise
NC Form.
3.Examine records of test results and TM/Lab

check Executive
i) whether measurements have
been taken to the required
accuracy
ii) That the correct recording
format has been adopted.
iii) Whether identification marks
of samples recorded are correct
and adequate to ensure
traceability of samples.
iv) That all manual calculations
are correct.
v) That all corrections are
countersigned and
vi) Ensure that raw data have not
altered
4. Check record of test status TM/Lab CR Form 01
Executive

1. Examine whether test report TM/Lab
is issued on letter heads bearing Executive
the name, address and logo of
the Centre.
Inspection 2. Check Record of test status.
of 3. Ensure that the report is based on TM/Lab
Test Report actually observed test results Executive
appearing on lab records.
4. Ensure that the report is complete. TM/Lab Procedure on
Executive test status
1. Review test methods periodically TM/Lab

(once a year) to check if any Executive
Review of alterations or amendments have
Test been effected in the National/
Methods International standards adopted
for each test method.
2. Amend test method if required TM/Lab Exec. CR-Form-01
1. Inform customer if customer does TM/Lab

Not contact the Centre. Executive
Monitoring 2. If there is any possible delay in TM/Lab
of Service testing as evident from the record
Delivery of TS-Form-01 corrective actions
are taken and customer is informed.
1. Periodically (once a month) TM/Lab Ref. Material

inspect all reference material to Executive Register
check validity and identification.
1. Check label on reference material
for
Chemicals i) Identification (name/formula,
and strength etc.
Reference ii) Date of preparation or of
Material receipt
iii) Validity period specified/ TM/Lab
permitted entered in the Executive
register based on supplier
instructions/experience.
iv) Any specific instructions on
its use.
1. Inspect stored samples (reference

samples) at least bi-annually to
ensure that
i) They can be properly identified
Inspection ii) They are stored in proper
of environment
Stored Sample iii) They are stored in numerical
order
2. If the period of retention of TM/Lab
samples exceed Executive
08 months for samples,
Take steps to dispose them
1. Inspect Thermo-hygrograph daily TM/Lab Graphs

to ensure recording have been Executive
continuous at conditioned area
2. If any significant deviation from N/C Form 01
the set specifications is observed
Inspection stop testing and inform
of maintenance personnel.
Humidity and 3. Raise non-conformity for
Temperature appropriate preventive and
Procedure corrective action.
4. Testing to recommence only
after the standard conditions
are reached.
1. Inspect equipment for TM/Lab

i) Proper function of safety Executive
Inspection devices.
of Test ii) Warning labels instruction etc.
Equipment iii) Marking of service dates and
dates of calibration
2. Above check should be done each TM/Lab
time that the equipment is used. Executive
Section No. QPM – 9 - VTR
VERIFICATION OF TEST RESULTS
1. Scope
This procedure ascertains whether the test results obtained are accurate.
2. Responsibility
Technical Manager is overall responsible for verification of test. The responsibility of

carrying out verification test and control of equipment will be done by Lab Executives
or Lab Technicians (VTR Form 4).
3. Procedure
Establishing values of reference Materials for verification Tests
1. Select material and no. of specimens to be tested as given in the “ Equipment /

Test Operation Record
2. Determine following values
a) Mean
b) Range (If required)
c) Standard Deviation (If required)
3. If control chart is to be introduced, establish Control Limits for Mean and Range.
4. Enter Standard values for each reference material in VTR Form 01.
5. Refer the Control Chart VTR Form 02 or recorded results for validation
VTR Form 03.
4. Frequency
The verification tests are carried out

a) After calibration, prior to formal testing
b) After detection of any unusual environmental condition
c) After testing of specific number of tests as determined for each machine or after a
specific period of time.
5. Recording
The verification records are maintained on a file opened for each machine.
(VTR-Form-02/VTR Form 03)
6. Corrective Action
If any results are found to be out of specified limits, raise a non-conformity to proceed
with corrective and preventive action.
Section No. QPM – 10 - VTR
ASSESSMENT OF OPERATOR CONSISTENCY (HUMAN FACTOR)
1. Scope
The consistency of operators in grading of samples is assessed at regular intervals in

the following areas.
(1) Colour assessment using gray scales
(2) Pilling Assessment
2. Responsibility
The Technical Manager is overall responsible for scheduling, carrying out and
recording the results of tests.
3. Assessment of Operator Consistency
Two sets of samples, specially prepared and graded are used for this test.
Special sets of samples are prepared for
a) Colour assessment – (3 sets) Woven, Knitted double and single

jersey
b) Pilling (3 sets) – Woven, Knitted double and single jersey
All, who have reached competence in tests involving colour and pilling assessment
are subjected to these two tests once in 3 months.
Section No. QPM – 11 - MH
HANDLING, STORAGE, PRESERVATION PACKAGING AND DELIVERY
1. Scope
This manual describes the procedure for handling and storage of
(i) Consumable
(ii) Glass ware
(iii) Customer Samples
2. Responsibility
The Technical Manager is overall responsible for the safety, and care of all laboratory
equipment, chemicals, standard reference material and machine parts, functional
responsibilities are indicated below.
3. Procedure for Handling and Storage of Chemicals/Reference Material
1. Check material against invoice or TM/Lab Inv./DN

Accepting Delivery Note (D.N) Executive
2. If delivery is not in order, inform TM/Lab
TM, DD and Accountant Executive
1. Store in classified section TM/Lab Exec. Chem. Reg.

Storing 2. Enter in register with shelf life
indicated if required.
1. Record issued material/chemical TM/Lab Exec. Chem. Reg.

Issuing 2. Obtain signature of person to whom
the issue is made
Disposal 1. All chemicals after expiry of shelf TM/Lab Exec. Chem. Reg.
life is destroyed
4. Procedure for Handling and Storage of Glass Ware
1. Follow acceptance procedures TM/Lab

1 and 2 given under 12.3 above Executive
Accepting 2. Enter item in inventory TM/Lab Exec. Inventory
3. Submit updated inventory for TM/Lab
approval Executive
Storing 1. Store in classified section
1. Check availability in stores TM/Lab Exec.

Issuing 2. Follow issue procedures 1 and 2
given in 12.3 above
5. Handling and Storage of CR Forms Test Requests, Work Sheets and

Copies of Test Reports
1. Store all work sheets after TM Work Sheet

preparation of draft reports in box Files
files with the identifications.
2. Store all CR Forms, copies of test TM Client Request/
Storing reports and any client's requests CR Form
letters in clients files. These files
will be replaced annually and the
obsolete pages will be in
bundles with their identification
in HDP bags.
1. Check annually all files which TM

exceeded the retention period.
Disposal 2. Discard them with the consent of TM Laboratory Log
TM (Laboratory) Book
6. Handling and Storage of Customer Samples
1. Check remainder of tested samples TM/Lab Procedure for

(Ref. Samples) for - Executive Identification
i) Proper packing in HDP and Traceability
Accepting ii) Sample number marking
iii) Identification of customer
2. Enter in stores sample register TM/Lab Remnant

Executive Sample
Register
1. Collect the remaining sample
Storing after testing.
2. Label them according to the
Customer Ref/Test Report Ref.
3. Packet them in DP bags.
4. Label it with Customer Name,
Reference No., No. of Sample.
5. Record in the remnant sample
Register.
6. Store in classified section TM/Lab
Executive
1. Identify samples completing the TM/Lab

period of retention Executive
2. Prepare list of samples for disposal Disposal
Disposal Register
3. Obtain approval for disposal
4. Disposed the samples after
removal of any identification
marks.
Section No. QPM – 13 - IA
INTERNAL QUALITY AUDITS
1. Scope
This section of the manual describes the internal quality audit procedure. The
objectives of internal quality auditing are;
To determine the conformity of the quality system elements with

specified requirements.
To determine the effectiveness of the implementation of quality system
To improve the existing quality system.
2. Responsibilities
2.1 The Quality Executive (QE) is responsible and authorised for planning the
Internal Quality Audits, periodicity, work area for the audits, selection of audit
team and also for maintaining and documenting records. He is also
responsible for reviewing whether timely corrective actions are taken in case
of non-conformities recorded during Internal Quality Audits.
2.2 Those who are responsible functionally take corrective action on

audit findings and record same.
3. Audit Planning
QE plans the frequency, dates and department of internal quality audits. These
audits are carried out at least twice a year covering all the requirements of ISO
17025 quality systems to each. Ref.IA-Form-01
4. Audit Scheduling
4.1 QE in consultation with Director selects the Audit team members, including
audit team leader.
4.2 All members of the audit team have undergone the internal quality
audit training programme.
4.3 No employee of the Department is allowed to audit his own
Department.
4.4 QE intimates to the respective (Auditees) about the proposed dates, areas of
audit and audit team in writing in audit schedule. Ref. IA-Form-02
4.5 The QE intimates to the auditees and auditors one week prior
to the audit.
Section No. QPM – 13 - IA
INTERNAL QUALITY AUDITS
5. Audit Process
The audit process is in the following sequence:
5.1 Carrying out the audit.

5.2 Recording of audit findings in the form of non-conformance’s/
observations in format IA-Form-03, IA-Form-04 and IA-Form-05
5.3 Closing meeting with the auditees.
5.4 Auditee to enter corrective-actions with time frame in the space
provided in IA-Form-03.
6. Auditee must carry-out the corrective action and complete the relevant cage
in IA-Form-03.
7. Follow-Up Review
A follow-up audit is carried out immediately after the corrective action and before the
next scheduled audit and the relevant columns of IA-Form-03 of
the previous audit must be completed.
The adequacy of corrective actions must be reported.
8. QE’s Comments
If the corrective actions are adequate, QE will close the audit.
If this audit can not be closed due to inadequacies of corrective actions, QE

must make his remarks in the relevant cage.
Section No. QPM – 14 - PCNC
PROCEDURE FOR CONTROL OF AND REPORTING

NON-CONFORMING WORK
1. Scope
To prevent the release of non-conforming data and to ensure that it is reported so that
corrective action can be taken.
2. Responsible
All staff members are responsible for identifying any suspected or real non-
conformities. The TM is responsible for ensuring the control of non-conforming work
and for giving instructions for resumption of work or release of data once the non-
conformity is cleared.
The TM is responsible for initiating a report on non-conforming work and for
ensuring that the root cause is investigated and corrective action taken as per
procedure
QPM-17-PCCA.
3. Identification
The non-conforming work may be identified by any route including.
3.1 Non-conformity test results and services reported by staff.

3.2 Suspected non-conformity as a result of analysis of work processes
3.3 Customer complaints
3.4 Non-conformity reported at internal or external audit.
All non-conforming work must be notified to the TM.
4. Response
4.1 Control of Non-conforming Work and Investigation
Stop testing where required

If results are not issued, do not include such results in report.
If results are issued inform client and recall test results.
Rectify fault and validate test results
Re-commence testing and issue fresh report
4.2 Reporting
The TM enters details of the non-conforming work, a description of

any action already taken, corrective action taken or planned on form
NC-FORM-01. The form must then be passed to the QE. The TM will
determine whether any corrective action is required and, if so, will
Initiate the procedure described in QPM-14-PCCA.
Section No. QPM – 14 - PCNC
PROCEDURE FOR CONTROL OF AND REPORTING
NON-CONFORMING WORK
1. Scope
To ensure that appropriate corrective action is planned and taken in response to non-
conformities. This procedure also provides for follow up to establish the effectiveness
of corrective actions.
2. Responsibility
2.1 Corrective Action in Response to Internal Audit
Where corrective actions are in response to internal audit findings the auditor and
auditee are responsible for agreeing on corrective actions, time scale and for
assigning responsibility for carrying out the action.
The auditor and auditee are also responsible for establishing a plan for follow-up to
confirm the effectiveness of the corrective action.
The QE is responsible for monitoring the corrective action and for confirming that it
has been implemented effectively. ( Ref QPM- 12 –IA )
2.2 Corrective Action in Response to Other Sources
Such sources will typically be in response to customer complaints, QPM-14-PCCC,

and as a result of a report on non-conforming work, QPM-13-PCNC.
The TM is responsible for planning corrective action and for establishing a plan for
follow up to confirm that the action has been effective. It is normally expected that
this will be in discussion with the QE. The responsibility for taking the action and the
required date of completion will be assigned by the TM.
The QE is responsible for following up to confirm that the corrective action is

complete and for ensuring that the plan for monitoring the effectiveness of the action
is carried out.
The QE is responsible for confirming that the corrective action has been completed
and is effective.
Section No. QPM – 15 - PCCA
PROCEDURE FOR PLANNING CONDUCT AND

FOLLOW-UP OF CORRECTIVE ACTION
1. Scope
To ensure that appropriate corrective action is planned and taken in response to non-
conformities. This procedure also provides for follow up to establish the effectiveness
of corrective actions.
2. Responsibility
2.1 Corrective Action in Response to Internal Audit
Where corrective actions are in response to internal audit findings the auditor and
auditee are responsible for agreeing on corrective actions, time scale and for
assigning responsibility for carrying out the action.
The auditor and auditee are also responsible for establishing a plan for follow-up to
confirm the effectiveness of the corrective action.
The Quality Executive (QE) is responsible for monitoring the corrective action and
for confirming that it has been implemented effectively. (Ref QPM- 15 –IA)
2.2 Corrective Action in Response to Other Sources
Such sources will typically be in response to customer complaints, QPM-18-PCCC,

and as a result of a report on non-conforming work, QPM-16-PCNC.
The TM is responsible for planning corrective action and for establishing a plan for
follow up to confirm that the action has been effective. It is normally expected that
this will be in discussion with the Quality Executive. The responsibility for taking the
action and the required date of completion will be assigned by the TM.
The QE is responsible for following up to confirm that the corrective action is

complete and for ensuring that the plan for monitoring the effectiveness of the action
is carried out.
The QE is responsible for confirming that the corrective action has been completed
and is effective.
Section No. QPM – 15 - PCCA
PROCEDURE FOR PLANNING CONDUCT AND

FOLLOW-UP OF CORRECTIVE ACTION
3. Procedure and Records
Corrective action must be such as to address the root cause of the non-conformity.
The action proposed and the plan for follow up to confirm effectiveness of the action
must be entered on form NC-FORM-01 or form IA-FORM-01 as appropriate.
The form must then be reviewed by the QE who will, if necessary, ask for additional
or modified corrective action. In particular the QE must be satisfied that the root
cause of any non-conformity is being addressed by the corrective action.
The QE is responsible for following up to confirm that the corrective action has been
carried out and has been effective. The follow up must be recorded on the appropriate
form, i.e. NC-FORM-01 or form IA-FORM-01.
Section No. QPM – 16 - PCPA
PROCEDURE FOR IDENTIFYING AND CONDUCTING PREVENTIVE ACTION
1. Scope
To ensure that the quality system is scrutinised to identify any areas where the
potential for non-conformities can be reduced and to identify opportunities for
improvement.
2. Responsibility
All staff and auditors are responsible for bringing to the notice of the QE any
suggestions which might improve the quality system.
Internal and external auditors, in addition to their prime function, are expected to
advise the QE of any suggestions they have for improvements to the quality system.
Formal scrunity of relevant information on the performance of the quality system and
identification of preventive action will be carried out at the Management Review
meeting. See QPM-5-MR.
The QE is responsible for assigning responsibility for conduct of preventive action

and for following up to ensure it has been conducted.
3. Management Review Inputs
The Management review meeting must consider all feedback on the performance of
the quality system with a view to identifying preventive actions, which can
practicably be taken. The review may consider the practical and commercial
implications of any preventive action with respect to the scale of the perceived risk.
The information to be considered should include, but not be limited to :-
Internal and external audit reports;

Results from internal quality control samples and trends observed in this data;
Results from inter laboratory proficiency testing;
Maintenance and calibration data for instrumentation;
Feedback from internal and external auditors;
Reports on Non-conforming work.
Section No. QPM – 16 - PCPA
PROCEDURE FOR IDENTIFYING AND CONDUCTING PREVENTIVE ACTION
4. Procedure for Action and Records
All suggestions for preventive actions must be communicated to the QE who will
initiate a Preventive Action Record Form PR-FORM-01 summarising the reasons
why the action should be considered..
The QE must discuss the suggested action with the TM and decide whether the
identified risk and the action proposed are adequate.
If the QE concludes that the action is not required then the reasons must be recorded
on the form and no further action need be taken.
If the QE is satisfied that the action is required the planned action must be detailed on
the form and a person identified to carry it out. A time scale for the action must also
be entered.
The QE is responsible for following up to confirm that the preventive action has been
completed.
The QE must review the effectiveness of all preventive actions and record comments
on the form. The QE must provide a summary of conclusions on the effectiveness of
preventive actions to the next Management Review.
PR-FORM-01
PREVENTIVE ACTION REPORT

Reason for Suggested Preventive Action
Suggested by…………………………………………………………….Date……………
QE Comments. If no action is proposed ,give clear justification.
Signed…………………………………………………………………Date……………...
QE
Plan for Action
Signed……………………………………………………………….Date :………………
QE
Page 1 of 2 Authorised by QE Revision No. 0. Issue Date July 2001

Person responsible for action and agreed completion date
Confirmation of Completion of Action
Signed……………………………………………………………….Date :………………
QE
Comments on Effectiveness of Action
Signed………………………………………………………………Date………………..
QE
Page 2 of 2 Authorised by QE Revision No. 0. Issue Date July 2001

DD-Form-01
REQUEST FOR DOCUMENT REVISION
Document No. :
Issue No. :
Revision No. :
Reference/Section No. :
Page No. :
Reason for Change :
Change Required :
: …………………
Issuing Authority
Date:
Comments of Approving Authority:
……………………..
Approving Authority
DD-Form-02
DOCUMENT REVISION INTIMATION/ACKNOWLEDGEMENT FORM
From : …………………………. (QE) To: ……………………… (Copy Holder)
DOCUMENT REVISION
DOCUMENT REFERENCE NO.
Please find enclosed the revised document for section ………………….Page No………
of ……………. along with copy of updated revision record page.
Your are now requested to do the following.
(1) Confirm that you have received and incorporated all earlier revisions
to the document.
(2) Take out the obsolete pages from your copy and destroy same by tearing.
(3) Insert the revised pages including the revised “Revision Record” in your copy.
Please return this covering memo to me as confirmation of having completed the above
actions.
………………………..
Signature of QE
To : Quality Executive
I confirm that I have completed all the actions listed above.
…………………………
Signature & Name of the Copy-
Holder with Date.
TR-Form-02
TRAINING EVALUATION FORM
1. Name of Participants :
2. Designation :
3. Training Programme :
4. Duration :
5. Venue :
6. Training conducted by :
7. Programme contents in brief :
8. Was the training successful : Yes/No
9. If Yes, give briefly benefits

obtained for your work :
10. Was the training period

adequate :
11. If No. Please give reasons

in your opinion :
Remarks :
(To be filled by the Officer In-Charge of training
on interview with participant)

Issue No.: 01 Issue Date: 01.10.2008 Rev. Date: 00 Page No.:
TR-Form-03
PERFORMANCE APPRAISAL FORM
Date : ……………
Name :
Division :
Designation :
Nature of Work :
Supervisor’s Comments :
(a) Knowledge : Excellent/Good/Satisfactory/Poor

(b) Accuracy : Excellent/Good/Satisfactory/Poor
(c) Reliability : Excellent/Good/Satisfactory/Poor
(please indicate above in respect of work performed, strike off inapplicable)
Training :
(indicate if training is
required and the area)
Any other remarks :
Technical Manager :
Comments
………………………. ………………………..
Signature of Supervisor Signature of Technical Manager
Date : ……………….. Date : ……………..

TR FORM 04
COMPETENCE EVALUATION FORM
Name of Participant : Designation :
Name of the Test :
A. Sample Preparation
Marks
Correct Incorrect
Sample Selection Procedure If correct 1 mark.
If incorrect 0 mark.
Method of Marking
Method of Cutting
Sample Identification Method
No. of Samples
Sample Handling Procedure
Total Marks
B. Testing Procedure
Calibration Procedure Marks

Correct Incorrect
Knowledge about the Machine Setting
Testing Equipment i) Question
ii) Question
iii) Question
Operating Procedure
i) Question
ii) Question
iii) Question
Recording of Test Results
Calculation Method
Accuracy of Results
Total

C. Safety
Sample Preparation 1) Question ……………

(If any) 2) Question ……………
Testing Equipment 1) Question ……………

2) Question ……………
Testing Equipment 1) Question ……………

2) Question ……………
Total ……………
Time required to perform the test ……………
Assessment and Recommendations
A. Sample Preparation
Marks Level Training Requirements

6 Good No training required
More than 3 Satisfactory Needs further training in weak areas
Less than 3 Poor Retraining required
B. Testing Procedure

C. Safety

Recommendation
Total Marks (A+ B + C) - More than 15 - Can work independently

More than 11 - Needs supervision
Less than 11 - Retraining necessary

PC-WI-01
WORK INSTRUCTION FOR PREPARATIONS OF

DRAFT REPORT
• Check whether the results are initialled by the person carried out the test.
• Check results on record books randomly for any calculation errors.
• Carry out re-checking of results if necessary.
• Check the test method is correct (Client's requirement)
• Check the sample reference, description, No. of samples and the date
clearly entered.
• Prepare the draft report.
* Client reference number

* Our reference number
* Sample description (Sample ref., of samples and sample size)
* Test method
* Characteristics and results
Reference Data Sheets
Date : …………………. ……………………………

Technical Manager

PC-WI-02
WORK INSTRUCTION FOR

ISSUE OF TEST REPORT
Responsibility : TM/Lab Executive
• Check the following details in the report
a) Client name
b) Client reference no.
c) Test report no.
d) Whether the cover and the pages are correctly attached
• Put the report in a brown paper cover.
• Check whether the client has requested return of remnant (balance)

samples. If so follow work instruction.
• Issue the report to the client and if required obtain his/her signature for
acknowledgement.
Date : ……………… ……………………………

Technical Manager

NC-FORM-01
NON-CONFORMING WORK REPORT

Details of Suspected or Actual Non-conformities
Report by………………………………………………………….Date………………….
Investigation of root cause
Signed……………………………………………………………….Date :………………
Technical Manager
Corrective Action Taken or Proposed
Signed……………………………………………………………….Date :………………
Technical Manager
Page 1 of 2 Authorised by MR Revision No. 1. Issue Date July 2001

Person responsible for action and agreed completion date
Plan for Confirmation of Effectiveness of Action
Signed……………………………………………………………….Date :………………
Technical Manager
Verification of Completion and Effectiveness of Action
Date :……………… …………………………..

Quality Executive
Page 2 of 2 Authorised by MR Revision No. 1. Issue Date July 2001

PP-FORM-02
SUPPLIER INFORMATION FORM
1. Name : ………………………………………………………..
1.1 Address : ………………………………………………………..
1.2 Telephone : …………………… 1.3 Fax No. : ………………
1.4 E-Mail : …………………… 1.5 Web Site : ………………
2. Contact Person : ………………………………………………………..
2.1 Telephone No. : …………………… 2.2 Fax No. : ………………
2.3 E-Mail : …………………….
3. Products/Services Offered ………………………………………………..
3.1 Products/Service ………………………………………………..
3.2 Principle Agent ………………………………………………..
3.3 Address ………………………………………………..
3.4 Telephone ………………… 3.5 Fax. ……………….
3.6 E-Mail ………………… 3.7 Web Site …………...
3.8 Whether ISO 9000 Certified? Yes No
3.9 a) If Yes, Certified No. …………………

b) Issued by …………………
c) If No, Any other QMS …………………

4. Please provide information on ……………………………….
Two Companies/Organisations obtained your services.
a) Company ………………………………………………………
Contact Person ……………………………………………………...
Address ………………………………………………………
Telephone …………………………….. Fax …………………
E-Mail …………………………….
Services Provided ………………………………………………………
………………………………………………………
………………………………………………………
b) Company ………………………………………………………
Contact Person ……………………………………………………...
Address ………………………………………………………
Telephone …………………………….. Fax …………………
E-Mail …………………………….
Services Provided ………………………………………………………
………………………………………………………
………………………………………………………
Signature …………………….. Date …………………….
Office use only:
Services Required:
…………………………………………………………………………………………..
…………………………………………………………………………………………..
…………………………………………………………………………………………..
…………………………………………………………………………………………..
Selection Criteria :
…………………………………………………………………………………………..
…………………………………………………………………………………………..
…………………………………………………………………………………………..
Prepared by: Checked by : Authorized by:
……………………….. …………………………. ……………………….

PP-FORM-03
SUPPLIER/SUB-CONTRACTOR PERFORMANCE
1. Name of Supplier/Sub Contractor : ……………………………………………….
2. Products/Services Obtained : ……………………………………………….

……………………………………………….
……………………………………………….
……………………………………………….
……………………………………………….
……………………………………………….
3. Date Required : ……………………………………………….
4. Evaluation of Service
Quality =
Price =
Packaging System =
On time Delivery =
Supply of required Quantity =
Average Mark =
5. Comments : ……………………………………………….
……………………………………………….
……………………………………………….
……………………………………………….
……………………………………………….
……………………………………………….
………………………
Technical Manager

IT-FORM -03
INSPECTION OF EQUIPMENT PURCHASED
Name of Equipment :
Date Received :
Inspected and Received by :
Yes No Remarks
1. Is the packages damaged
2. Is the equipment damaged
3. Are the operating manuals included
4. Are the service manuals included
5. Are the required accessories included
6. Are the equipment match with specifications
Any other comments :
……………………… …………………….
Technical Manager Inspector

IT-FORM-04
INCOMING INSPECTION OF CHEMICAL AND

REFERENCE MATERIALS
Name of Item :
Date Received :
Inspected by :
Yes No Remarks
1. Are the items are correctly labeled
1.1 Strength
1.2 Date of Manufacture
1.3 Date of Expiry
2. Are the items in the purchase ordered/invoiced

delivered in;
2.1 Correct Specifications
2.2 Correct Quality
3. Other Comments
……………………………
Inspector

MH-WI-01
WORK INSTRUCTION FOR

STORING OF TESTED SAMPLES
FOR REFERENCE
Responsibility : TM/Lab Executive
• Collect all the remaining samples after testing

• Label them according to the client identification marks/reference
• Packet them in polythene bags
(The samples of one report in one bag)
• Label it with following
a) Client
b) Reference No.
c) No. of Samples
• Record it in the reference sample register

• Insert it in the appropriate bin
Date : ………………… ………………………….

Technical Manager

Textile Training & Services Centre
TEXTILE TESTING LABORATORY
Assessment of Testing Services by Customers
If you wish to remain anonymous – do not fill 1, 2, 3 and 4.
1. Name of Organization : ………………………………………………………….

2. Address : ………………………………………………………………
3. Telephone : …………… Fax ………… E.Mail ……………………
4. Person interviewed : …………………………………………………………..
5. Nature of Business : Textile - Manufacturer Trade
Garment - Manufacturer Buyer Raw material
Supplier
Others (specify) ……………………………………….
6. Who are your main Clients? : 1. …………………………………………………….

2. …………………………………………………….…
3. ……………………………………………………….
7. How did you establish contact with TT&SC?

Customer Referral Local Media Ι industrial Assistance
TT&SC Publications Web Site Others (Specify)
…………………
8. What are the factors, which prompted you to obtain our services?
(Mark first three in order of priority as 1, 2 and 3 in appropriate cages)
Price Turn around time Technical assistance
International acceptance Lack of other choice Impressed by visit to Lab
9. Were your expectations fulfilled?

(Rate your answers in a scale of 1 (very poor) to 5 (very good)
A Price 1 2 3 4 5
B Turn around time 1 2 3 4 5
C Technical assistance 1 2 3 4 5
10. How do you rate our services?

(Rate your answers in a scale of 1 (very poor) to 5 (very good)
A Availability of testing facilities 1 2 3 4 5
B Presentation of results 1 2 3 4 5
C Punctuality of service 1 2 3 4 5
D Reporting format 1 2 3 4 5
E Courtesy of staff a. Laboratory 1 2 3 4 5
b. Reception
c. administration
11. Do you currently use any other testing laboratory? Yes No

If yes, How do you rate our services?

1. Better than others 2. As good as others 3. Not as good as others
12. Suggestions and Comments.
13. Date: …………………


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MELBOURNE TEXTILE WASHING PLANT (PVT)

809/4, Bangalawatte, Mabole, Wattala,

QUALITY PROCEDURE MANUAL

Document No.: QPM Copy No.:

ISSUED BY: APPROVED BY:

QUALITY EXECUTIVE DIRECTOR TECHNICAL OPERATION

Page No. of Rev.

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – X2

Controlled Copy No. Copy Holder

01 Director Technical Operations

02 Factory Manager Operations

04 Laboratory Manager/ Technical Manager

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – X2

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – X3

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – 1 - DD

3. Document and Data Numbering System

3.1 Title and Document Identification Number

3.1.1 Identification number is usually the abbreviated letter of the

3.1.2 In documents having several sections and each section has a

3.1.3 Each section may have subsections which are numbered as

3.1.4 Each subsection may have several clauses and numbered as

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – 1 - DD

3.2 Issue and Approval of Documents

3.2.1 All documents are issued by the person who is functionally

3.2.3 Designation and signatures of the issuing and approving persons

4.2 Cover page is not numbered.

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Section No.: QPM – 1 - DD

6. Revisions to Documents and their distribution to Copy Holders

7. Monitoring and Updating of External Standards

7.1 List of all standards used are maintained.

8 Master List of Document

8.1 A Master List of documents is maintained by Quality Executive

MELBOURNE TEXTILE WASHING PLANT (PVT) LTD

Each record has a format number.

Formats of Quality Records are given either in Quality Procedures or work

All records are legible and identifiable.

4. Quality Records Responsibility, Storage Period and Identification Nos.

Serial Quality records Ref. Person Retention Quality

8 Training Plan TR Form 01 QE 3 yrs QPM - 5 - TR

Serial Quality records Ref. Person Retention Quality

Technical Manager / Laboratory Executive.

Procedure for contract review.

3.1 Record inquiries in CR-Form-01

4. Procedure for Contract Amendment

4.1 If any amendment to the original agreement regarding specification,

4.2 Technical Manager / Lab Executive records on the acceptance of the

The Factory Manager Operations is overall responsible of this activity. Quality

1. Organise meetings at least QE

1. Follow up action from previous QE

1. Recording of decisions QE MRM-Minutes

Implemen- 1. Distribution of decisions QE

2.1 It is the responsibility of the Technical Manager to identify

2.2 The Quality Manager in co-ordination with Technical Manager is

3.1 Training is broadly classified in to four categories.

3.1.1 Internal training for skill development.

4. Identification/Planning for Training

Training will be planned considering the following.