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Document 103
Instructional Notice on Checking Health of a RAID Drive
Distributor Software Feature
Technician
Hardware Information
Operator System/ Network Setup
Other
Below are instructions on how to find the drive model along with how to test for a bad drive.
These will take place in the Storage System Management options menu within the Control Panel.
I. Enter the Admin Panel from the Control panel [Admin Panel] and log in with the password
configos
II. The top line will read the drives active in the RAID array. The below picture shows all 3 drives are
active. If one of the drives is missing (sdb/sdc/sdd) that will indicate a specific drive possibly
have errors that can be found in the next steps.
III. Click on the white of the screen, and then click/type Ctrl and C to exit this screen.
II. You will need to select each of the raid drives one at a time (sdb/sdc/sdd) and check the
information in the below steps. The drive type will be on this screen, for the example below
these are 340NS model hard drives.
RAID Drives
Model Number
Serial Number
Drive Models
340NS – Seagate Barracuda
524NS – Seagate Constellation
526SV – Current Seagates
HUA_7220 – Current Hitachi Models
HUA_7210 – Older Hitachi Models
Various Western Digital model drives
begin with WD.
III. Click on 1 of the 3 RAID drives and click the [Select] button.
IV. The system will now preform a “health check” on the hard drive. This health check takes
approximetly 1 second. Follow the upcoming steps in oredr to interpret the results.
V. Scroll all the way to the top; you will need to confirm that the drive letter you chose is the
correct one that appears at the top. If the hard disk information screen is missing the top item
(/dev/md0), this will actually throw off the drive information you see by one drive. This is just a
bug for this particular screen. So if /dev/md0 is missing, selecting the top most drive will show
the information for /dev/md0 instead of SDD and so on. The drive you are actually looking at
will show up at the very top of the information screen after selecting one of the drives.
VI. Check for the section below and is the self assessment test Pass or Fail.
VIII. In this case the results of the test read “No Errors Logged” in the space for the total count of
ATA errors. Anything more than 10 ATA errors could be seen as a failing drive.
IX. Perform this hard drive check on each drive in order to find existing errors on 1 or more drives.
I. In the Storage System Management menu, click on [Remove disk from RAID array]
II. Select the faulty hard drive from the list that was noted in the earlier steps, and click
on the [Select] button.
III. The screen will show a confirmation that the hard drive has been removed from the RAID array.
Click on [Back] to return to the Admin Panel.