EMBRACE GOOD HEALTH

WITH PORTEA CHERISH

Heal. Inspire. Engage.
Portea Cherish
Portea Cherish is our Member Engagement Programme
which aims to build upon the trust and our association
with you. It is designed to create exciting avenues
through a continued engagement with you and your
loved ones. Portea Cherish partners with you through the
journey of healing to staying healthy, at the comfort of
your home.

About Portea
With presence in over 17 cities in India and 2,50,000 +
happy customers, Portea provides doctors, nurses,
trained attendants, nutritionists and physiotherapists for
home visits. Portea also facilitates with accredited labs,
tests and vaccinations at home along with medical
equipment purchase/rentals. Through competent
partners for pharmacy delivery and disease management,
we bring world-class healthcare, at your doorstep.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 Benefits of
Portea Cherish

Health Miles Health Milestones Health Manager*

Earn and Redeem Health Milestones are based on Be it appointments,
Miles for every step you your health journey with general concerns or health
take towards Good Portea, to keep you queries, now all the answers
Health. Once you motivated on your path are just a call away
accumulate 200 Health to recovery.
*For select members only
Miles, use it to pay for
your future appointments.

Family Benefits Information & Offers Signature Events

Register your family Stay updated on Enjoy signature
members and help the healthcare content, tips, healthcare events and
avail good health. seminars curated
deals and more! especially for you

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 Health Miles
Each time you take a positive step by adhering to a treatment plan, asking
your loved ones to take care of their health, or managing your comprehensive
healthcare needs, your contribution is acknowledged by rewarding you with
Health Miles that can be redeemed to your Portea Wallet to pay for future
appointments. Each Health Mile is equal to INR 1.

WAYS TO EARN HEALTH MILES :

MANAGE YOUR
COMPLY WITH HEALTH NEEDS REFER A FRIEND ADD YOUR
YOUR TREATMENT THROUGH TO AVAIL FAMILY
PLAN CONTINUED PORTEA SERVICES MEMBER
ASSOCIATION

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 How can you redeem your
Health Miles?

www. OR
Step 1

Click on your
Login at Call us at Portea Cherish
my.portea.com 1800 121 3020 menu item

Step 4 Step 3 Step 2

To pay for your Activate your Click on redeem

appointment, go to Portea Wallet Health Miles and
the payments section (one time) and then enter the amount
and click on the icon check your you want to redeem*
under the column ‘Pay’ updated balance

Keep taking positive steps towards a healthy lifestyle

with Portea Cherish.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 Health Milestones
To keep you motivated, your journey has been divided into Milestones.
Each time you achieve a milestone, you will be rewarded with Health
Miles and exciting goodies.

• Treatment Compliance

First, a Clinician will

do the assessment.
Post that, condition-based
treatment plan will be
created.

1 2
Feeling better?
er?
Don’t stop in
between! Complete
How does
your treatment, treatment
and get back to
your normal and compliance As per the
treatment plan,
healthy life!
help you? a Clinician helps
you start your
health journey
4 3
towards short
term goals such
as reduction
in pain
As you achieve your
short term goals,
you move towards
long term goals
such as gaining
strength and
mobility.

Each time you take a positive step towards health, you earn Health Miles
and get a step closer to unlocking your next milestone. So keep treading
the path to a fitter you and your family, while we keep adding interesting
reasons to motivate you.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 • Referral
A dedicated team will get in touch with
the person you referred, assign
appointments and send them a Rs.300
Refer one or more friends
Portea voucher. Should someone you
refer avail of a Portea service, you get a
gift voucher worth Rs.300 from your
favourite eCommerce site.
1

300

PORTEA
Your friend avails
a Portea in-home
medical service 3

300
4 5

You get a shopping voucher You will also earn up to

worth Rs.300 from your 50 Health Miles on each
favorite eCommerce site. successful referral.

Being a friend indeed is as simple as referring a friend in need. While

you help a friend get well sooner at home, we’ll add up to 50 Health
Miles on each successful referral.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 • Tenure

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Partnering
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You earn Health Miles every time you reach out to Portea to fulfill your
healthcare needs. These Health Miles can be redeemed for Portea
Services and help you and your family get well sooner at home. All this
to make your journey through life a lot more delightful.

*Vaccination and immunization age limit for children: 12 years and above

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

 Journey Phases
The Portea Cherish journey is designed
in phases, based on your health needs.

SHIELD
EMBARK ADVANCE PROXIMATE HEALTH
MANAGER

While managing your comprehensive healthcare

needs with Portea, you move from one phase to
another, over time.

As you make progress, you are eligible for

additional benefits and value added services to
make sure you get the most out of your
healthcare journey with us.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

FAQs
What is Portea Cherish Programme?
Portea Cherish is a flagship engagement program for its customers. It is a registered
entity of Portea, which aims to provide expert medical service with a motto of
.
HEAL. INSPIRE. ENGAGE

What are the benefits of becoming a Portea Cherish programme member?

Here are some benefits of becoming a member of Portea Cherish:
 Enjoy member-only exclusive offers
 Earn Health Miles on every interaction with Portea. These Health Miles can be used to
redeem Portea services amongst your family members using your family ID.
 As you progress through your Portea Cherish journey, you would also be entitled to a
dedicated Health Manager, who will be your point of contact for all your family’s
health needs.
Who are referred to as members?
Any customer availing Portea medical services with a valid Portea ID will be considered as
a member of Portea Cherish.

How can I join this programme?

Once a customer avails Portea service, he/she is automatically enrolled to this programme.

What is a Portea ID?

Every customer visiting Portea is assigned a unique ID called the Portea ID, which is used in
all communications. This is sent to the registered email ID and is used as login credential for
the member website and portal.

What are Health Miles?

With Portea Cherish, you can earn Health Miles for adhering to your treatment plan, utilizing
services from Portea and ensuring that you and your loved ones lead a healthy life. You can
also earn Health Miles for giving successful referrals.

What is a Family ID?

A Family ID is a group ID, which will be generated in the future linking all the members of the
Family. You will be informed when the Family ID is available for use.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

FAQs
Who can be added as Family?
The family relations which will eligible to be enrolled for the Family ID are Father, Mother,
Son, Daughter, Husband, Wife, Father-in-law, Mother-in law, Daughter-in-law and
Son-in-law only.

How can I view my Health Miles?

You may view your Health Miles on the portal under the Cherish tab. Health Miles can be
redeemed as money in to the Portea wallet which can be used to pay for Portea service
except Pharmacy and Equipment.

Is there any minimum redemption threshold?

The minimum point criterion for redemption is 200 Health Miles

Do I have to renew the membership or is there any renewal charges?

The membership to this programme is lifetime and there are no renewal charges.
The membership can only be cancelled on blacklisting of the customer

How can I address any query related to the programme?

In case of queries, please feel free to call us on 1800 121 3020* or write to us at
cherish@portea.com.
*Helpline timings: 9 AM to 6 PM on weekdays.

What if I forget my password or Patient ID, how can I retrieve it?

You can retrieve them by clicking on the “Can’t Login?” on the portal and sharing your
Patient ID (in case of a forgotten password) or your mobile number (in case of a
forgotten Patient ID). Your details will be sent to you via an Email/ SMS.

For further assistance, please reach out to us on 1800 121 2323 (Press 2) or write
into us at customersupport@portea.com

What if I forget the Family ID?

To help you recall your Family ID, please reach out to us on 1800 121 2323 (Press 2) or write
into us at customersupport@portea.com

What is a Health Manager?

A Health Manager ensures all your healthcare needs are taken care of and remains your single
point of contact with Portea. Be it an appointment, service or health related query.

1800 121 2323 (select 2) customersupport@portea.com one.portea.com

1800 121 2323 (select 2)*
customersupport@portea.com
one.portea.com