KEPUASAN PELANGGAN

Poli : Ruangan Kesehatan Gigi dan Mulut

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 5 1 6
3 03/09/2017
4 04/09/2017 12 1 13
5 05/09/2017 5 0 5
6 06/09/2017 4 0 4
7 07/09/2017 9 0 9
8 08/09/2017 3 0 3
9 09/09/2017 11 0 11
10 10/09/2017
11 11/09/2017 8 0 8
12 12/09/2017 5 1 6
13 13/09/2017 5 0 5
14 14/09/2017 6 0 6
15 15/09/2017 7 1 7
16 16/09/2017 8 0 8
17 17/09/2017
18 18/09/2017 5 0 5
19 19/09/2017 2 0 2
20 20/09/2017 4 0 4
21 21/09/2017
22 22/09/2017 8 0 8
23 23/09/2017 8 1 9
24 24/09/2017
25 25/09/2017 6 0 6
26 26/09/2017 4 0 4
27 27/09/2017 4 0 4
28 28/09/2017 2 0 2
29 29/09/2017 2 0 2
30 30/09/2017 4 0 4
Total 137 ( 97,1%) 5 141
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Laboratorium

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 6 0 6
3 03/09/2017
4 04/09/2017 17 0 17
5 05/09/2017 16 3 19
6 06/09/2017 7 0 7
7 07/09/2017 3 0 3
8 08/09/2017 10 0 10
9 09/09/2017 13 0 13
10 10/09/2017
11 11/09/2017 9 0 9
12 12/09/2017
13 13/09/2017 8 0 8
14 14/09/2017 18 0 18
15 15/09/2017 4 0 4
16 16/09/2017 20 0 20
17 17/09/2017
18 18/09/2017 17 0 17
19 19/09/2017 15 0 15
20 20/09/2017 10 0 10
21 21/09/2017
22 22/09/2017 7 0 7
23 23/09/2017 22 1 21
24 24/09/2017
25 25/09/2017 11 0 11
26 26/09/2017 15 0 15
27 27/09/2017 10 0 10
28 28/09/2017 13 0 13
29 29/09/2017 3 0 3
30 30/09/2017 11 0 11
Total 265 ( 98,5%) 4 269
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Farmasi

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 42 0 42
3 03/09/2017
4 04/09/2017 73 0 73
5 05/09/2017 63 0 63
6 06/09/2017 59 0 59
7 07/09/2017 45 0 45
8 08/09/2017 39 0 39
9 09/09/2017 61 2 63
10 10/09/2017
11 11/09/2017 59 0 59
12 12/09/2017 49 1 50
13 13/09/2017 52 1 53
14 14/09/2017 64 0 64
15 15/09/2017 48 0 48
16 16/09/2017 58 0 58
17 17/09/2017
18 18/09/2017 71 1 72
19 19/09/2017 69 0 69
20 20/09/2017 54 0 56
21 21/09/2017
22 22/09/2017 73 0 73
23 23/09/2017 73 1 74
24 24/09/2017
25 25/09/2017 63 0 63
26 26/09/2017 62 0 62
27 27/09/2017 49 2 51
28 28/09/2017 46 0 46
29 29/09/2017 47 0 47
30 30/09/2017 53 2 55
Total 1374 ( 99% ) 10 1384
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Pemeriksaan Umum

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 45 3 50
3 03/09/2017
4 04/09/2017 39 2 64
5 05/09/2017 40 0 47
6 06/09/2017 45 5 52
7 07/09/2017 20 1 27
8 08/09/2017 25 0 27
9 09/09/2017 50 1 54
10 10/09/2017
11 11/09/2017 50 0 55
12 12/09/2017 20 0 37
13 13/09/2017 35 2 46
14 14/09/2017 37 0 47
15 15/09/2017 25 0 28
16 16/09/2017 30 2 37
17 17/09/2017
18 18/09/2017 48 3 58
19 19/09/2017 39 0 51
20 20/09/2017 30 0 35
21 21/09/2017
22 22/09/2017 28 0 43
23 23/09/2017 30 0 34
24 24/09/2017
25 25/09/2017 55 5 60
26 26/09/2017 35 0 37
27 27/09/2017 48 0 54
28 28/09/2017 30 0 41
29 29/09/2017 20 2 31
30 30/09/2017 20 0 29
Total 844 ( 97%) 26 1044
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan MTBS

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 8 0 8
3 03/09/2017
4 04/09/2017 11 2 13
5 05/09/2017 11 0 11
6 06/09/2017 8 0 8
7 07/09/2017 7 0 7
8 08/09/2017 9 0 9
9 09/09/2017 10 1 11
10 10/09/2017
11 11/09/2017 6 1 8
12 12/09/2017 5 1 7
13 13/09/2017 5 1 8
14 14/09/2017 10 1 12
15 15/09/2017 10 1 13
16 16/09/2017 6 1 8
17 17/09/2017
18 18/09/2017 12 2 15
19 19/09/2017 13 1 15
20 20/09/2017 10 1 13
21 21/09/2017
22 22/09/2017 10 1 13
23 23/09/2017 10 1 13
24 24/09/2017
25 25/09/2017 13 1 15
26 26/09/2017 9 1 11
27 27/09/2017 9 0 9
28 28/09/2017 8 0 8
29 29/09/2017 13 1 14
30 30/09/2017 13 1 14
Total 226 ( 92% ) 19 263
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan KIA, KB dan Imunisasi

Bulan : September 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/09/2017
2 02/09/2017 10 0 10
3 03/09/2017
4 04/09/2017 9 0 9
5 05/09/2017 11 1 12
6 06/09/2017 4 0 4
7 07/09/2017 11 0 11
8 08/09/2017 18 1 19
9 09/09/2017 10 0 10
10 10/09/2017
11 11/09/2017 3 0 3
12 12/09/2017 10 0 10
13 13/09/2017 3 0 3
14 14/09/2017 13 0 13
15 15/09/2017 21 2 23
16 16/09/2017 18 1 19
17 17/09/2017
18 18/09/2017 3 0 3
19 19/09/2017 12 0 12
20 20/09/2017 1 0 1
21 21/09/2017
22 22/09/2017 22 2 24
23 23/09/2017 21 0 21
24 24/09/2017
25 25/09/2017 3 0 3
26 26/09/2017 10 0 10
27 27/09/2017 3 0 3
28 28/09/2017 9 1 10
29 29/09/2017 12 1 13
30 30/09/2017
Total 237 ( 96,3% ) 9 246
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Kesehatan Gigi dan Mulut

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 3 0 3
3 03/10/2017 5 0 5
4 04/10/2017 3 0 3
5 05/10/2017 5 0 7
6 06/10/2017 6 0 6
7 07/10/2017 5 1 7
8 08/10/2017 9
9 09/10/2017 9 1 7
10 10/10/2017 7 0 8
11 11/10/2017 8 0 3
12 12/10/2017 3 0 6
13 13/10/2017 6 0 4
14 14/10/2017 4 0
15 15/10/2017
16 16/10/2017 9 1 10
17 17/10/2017 6 0 6
18 18/10/2017 3 0 3
19 19/10/2017 2 0 2
20 20/10/2017 5 0 5
21 21/10/2017 3 0 3
22 22/10/2017
23 23/10/2017 7 0 10
24 24/10/2017 1 0 1
25 25/10/2017 7 0 7
26 26/10/2017 4 0 4
27 27/10/2017 3 0 3
28 28/10/2017 4 0 4
29 29/10/2017
30 30/10/2017 5 1 6
31 31/10/2017 2 0 2
Total 125 ( 96%) 4 132
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Farmasi

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 60 0 60
3 03/10/2017 58 0 58
4 04/10/2017 47 0 47
5 05/10/2017 61 0 61
6 06/10/2017 51 0 51
7 07/10/2017 56 1 57
8 08/10/2017
9 09/10/2017 87 0 87
10 10/10/2017 72 0 72
11 11/10/2017 64 0 64
12 12/10/2017 52 0 52
13 13/10/2017 47 0 47
14 14/10/2017 64 0 64
15 15/10/2017
16 16/10/2017 72 2 74
17 17/10/2017 40 0 40
18 18/10/2017 45 0 45
19 19/10/2017 56 0 56
20 20/10/2017 51 1 52
21 21/10/2017 68 0 68
22 22/10/2017
23 23/10/2017 77 1 78
24 24/10/2017 66 0 66
25 25/10/2017 56 0 56
26 26/10/2017 66 0 66
27 27/10/2017 49 1 50
28 28/10/2017 53 0 53
29 29/10/2017
30 30/10/2017 93 0 93
31 31/10/2017 79 0 79
Total 1590 ( 99%) 6 1596
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan MTBS

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 12 2 14
3 03/10/2017 10 1 11
4 04/10/2017 4 1 6
5 05/10/2017 7 1 11
6 06/10/2017 8 1 11
7 07/10/2017 7 1 9
8 08/10/2017
9 09/10/2017 13 2 15
10 10/10/2017 12 2 16
11 11/10/2017 10 1 15
12 12/10/2017 7 1 10
13 13/10/2017 5 1 8
14 14/10/2017 7 1 11
15 15/10/2017
16 16/10/2017 17 1 18
17 17/10/2017 2 1 4
18 18/10/2017 5 1 7
19 19/10/2017 8 0 8
20 20/10/2017 8 1 9
21 21/10/2017 9 1 10
22 22/10/2017
23 23/10/2017 15 0 16
24 24/10/2017 15 0 17
25 25/10/2017 13 1 14
26 26/10/2017 6 2 8
27 27/10/2017 7 1 9
28 28/10/2017 8 1 10
29 29/10/2017
30 30/10/2017 15 2 17
31 31/10/2017 8 1 9
Total 238 ( 89%) 28 293
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Laboratorium

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 9 0 9
3 03/10/2017 15 0 15
4 04/10/2017 11 0 11
5 05/10/2017 19 0 19
6 06/10/2017 3 0 3
7 07/10/2017 17 0 17
8 08/10/2017
9 09/10/2017 6 0 6
10 10/10/2017 10 3 13
11 11/10/2017 9 0 9
12 12/10/2017 8 0 8
13 13/10/2017 8 0 8
14 14/10/2017 18 0 18
15 15/10/2017
16 16/10/2017 12 3 15
17 17/10/2017 9 0 9
18 18/10/2017 5 0 5
19 19/10/2017 10 1 11
20 20/10/2017 13 0 13
21 21/10/2017 7 0 7
22 22/10/2017
23 23/10/2017 11 0 11
24 24/10/2017 10 2 12
25 25/10/2017 5 0 5
26 26/10/2017 6 0 6
27 27/10/2017 7 0 7
28 28/10/2017 12 0 12
29 29/10/2017
30 30/10/2017 17 0 17
31 31/10/2017 12 2 14
Total 277 ( 96% ) 11 288
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan KIA, KB dan Imunisasi

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 7 0 7
3 03/10/2017 3 0 3
4 04/10/2017 4 0 4
5 05/10/2017 12 1 13
6 06/10/2017 14 0 14
7 07/10/2017 13 1 14
8 08/10/2017
9 09/10/2017 5 0 5
10 10/10/2017 20 2 22
11 11/10/2017
12 12/10/2017 23 2 25
13 13/10/2017 2 0 2
14 14/10/2017 18 1 19
15 15/10/2017
16 16/10/2017 3 0 3
17 17/10/2017 8 0 8
18 18/10/2017 9 0 9
19 19/10/2017 9 1 10
20 20/10/2017 40 2 42
21 21/10/2017 3 0 3
22 22/10/2017
23 23/10/2017 12 0 12
24 24/10/2017 13 0 13
25 25/10/2017 5 0 5
26 26/10/2017 8 0 8
27 27/10/2017 13 0 13
28 28/10/2017 22 2 24
29 29/10/2017
30 30/10/2017 1 0 1
31 31/10/2017 1 0 1
Total 269 ( 96% ) 11 280
Target ≥80%
 KEPUASAN PELANGGAN

Poli : Ruangan Pemeriksaan Umum

Bulan : Oktober 2017

No Tanggal Puas Tidak Puas Jumlah Pasien

1 01/10/2017
2 02/10/2017 35 2 48
3 03/10/2017 30 1 35
4 04/10/2017 38 1 48
5 05/10/2017 29 0 39
6 06/10/2017 30 0 32
7 07/10/2017 40 1 45
8 08/10/2017
9 09/10/2017 40 0 47
10 10/10/2017 35 0 39
11 11/10/2017 43 1 46
12 12/10/2017 35 0 40
13 13/10/2017 30 0 34
14 14/10/2017 50 0 53
15 15/10/2017
16 16/10/2017 68 3 72
17 17/10/2017 20 0 23
18 18/10/2017 30 0 39
19 19/10/2017 40 1 44
20 20/10/2017 29 0 34
21 21/10/2017 47 1 52
22 22/10/2017
23 23/10/2017 56 2 61
24 24/10/2017 43 0 48
25 25/10/2017 37 0 41
26 26/10/2017 28 0 30
27 27/10/2017 38 0 39
28 28/10/2017 32 0 38
29 29/10/2017
30 30/10/2017 80 4 87
31 31/10/2017 41 1 42
Total 1024 ( 98% ) 17 1156
Target ≥80%