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assignitafrica.

com
Company
Profile
Delivering performance
and enhancing solutions
through a client-centric
approach
ASSIGN IT AFRICA

ASSIGN IT AFRICA
WELCOME CONTENTS

01
1
About Us
We are founded on the principle Who we are, What we do
that simple and inspired Our History

customer experiences deliver 02


2
Our Core Beliefs

lasting value for everyone.


Our engagement with
our clients, Why hire us?

03
3
Our Services

1.Research and Analytics 4


2.Mobile Engagement programs 5
3.Contact Centres 6
4.Back Office Administration 7
Solutions

04
8
Our Footprint

Where we are working

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Our Clients

Some of our esteemed


clients

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10
Contact us
Get in touch
ASSIGN IT AFRICA
Address: Cathy Building,
Lenana Road, Office 2
Office: (254) 734 860950
Mobile: (254) 726 126391
Email: info@assignitafrica.com
Website: www.assignitafrica.com

assignitafrica.com
ASSIGN IT AFRICA

ASSIGN IT AFRICA
OUR BELIEFS
ASSIGN IT AFRICA
Our Core Beliefs-
Engagement with our clients’ customers
About Us Customer Service:
Customer service at all times is key - Delivering a great
customer experience should be at the centre of each

A ssignIT Africa, located in Nairobi Kenya


is strategically positioned to provide
you with the all-in-one outsourcing
and every customer interaction

Improvement:
solution to fit your specific needs. We must possess a relentless commitment to
operational excellence and culture of continuous
improvement

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We are more than a vendor, we are your
strategic business partner. Strategy:
We were founded on A customer centric strategy and long term thinking
Whatever business undertaking your one guiding principle: results in customer loyalty and customer lifetime value
organization is looking to optimize, AssignIT
Africa is the right partner to work with. Innovation and invention:
Customer experiences We must possess a relentless commitment to

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A Client Centric Approach to managing innovation and invention – continuously adapt
business process outsourcing. that are simple, technology, tools and skills that allow us to engage with
inspired, and more a customer through their preferred channel
By interacting directly with your customers, we
ensure quantifiable, predictable results to help human deliver lasting
you make the right decisions. value for everyone. WHY HIRE US
Where do we fit into your vision?
3 A solution focused and action oriented approach based on design thinking principles.
1. New Products for emerging markets 2. Upgrade existing businesses

W e work with customers trying to launch new


products or enter emerging markets through
the process of:
If your organisation already has a foothold in the
market, our services can help you upgrade to keep
up with your consumers’ needs or match and
surpass your competitors’ market share. This we do
•Understanding the consumer needs and pain by:
DESIGN PROCESS
THE EXPERIENCE

points
..... ..... ..... •Understanding why the customer is not 100%
•With the use of technology we help your on-board with the product or service being offered.
organisation with research, ideation, testing and If your interest is in assessing the impact of a project,
implementation phases. Even after this, we give we give tangible results with recommendations.
Discover Define Develop Deliver continued support to ensure the desired results
...... . . . . . are achieved
. .. ........ . . . •Ideate for a certain product, service or problem so

..................................
as to tailor a solution to suit the customer’s needs.

We serve a range of industries


Banking | Retail | Insurance | Travel & Hospitality | Public Sector Healthcare |
Creativity Consumer Electronics & Technology | Telecom & media | Consumer packaged goods | NGOs
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ASSIGN IT AFRICA

ASSIGN IT AFRICA
Research &
Analytics

A ssignIT is a full service market research company. We partner


with our clients from start to finish and we are committed to
delivering high quality solutions and insights that our clients can
rely on so as to make the right decision at the right time.

Our specialized understanding of the different markets, coupled with


strong qualitative and quantitative research methodologies and analytical
OUR SERVICES techniques, makes us capable in delivering solid research insights to meet
your business needs.

a) Quantitative Research

The quantitative marketing research studies are designed with an emphasis


on quality, consistency and reliability. This research offers the data and
1 Research and Analytics numerically derived insights to make decisions with confidence.
Our client centric approach to research and
analytic solutions enable us to generate relevant We collect data by:
insights from data that can be acted on.
• Web-based surveys
• Phone interviews
• Mobile Surveys
2 Mobile Engagement programs •

Mail Surveys
Mall-intercepts
Our solutions help to ensure you reach the
right customer, through the optimal channel,
at the correct time to achieve positive business b) Qualitative Research
outcomes.
Our qualitative research provides in-depth knowledge and direct feedback
3 Contact Centres to give you a better understanding of opinions, perceptions and behaviours
related to your organisations products, services and image.
Our Call centre solutions are designed to
assist clients with their business needs while We do this research through:
building and retaining positive relationships with
consumers
• In-Person Focus Groups
• Online Focus Groups
4 Back Office Administration
Solutions


In-home Observation
Mobile diaries
“High quality
We can help you reduce costs, gain new • IDIS (In –depth interviews) insights and
• Exploratory Research
efficiencies, improve customer satisfaction, and
better meet regulatory compliance requirements • Mystery Shopping solutions you
whilst generating additional revenue. can depend
on”

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ASSIGN IT AFRICA

ASSIGN IT AFRICA
Mobile Engagement Contact Centres
programs
O ur contact centre offers a wide range of
tailored services to suite your business
requirements such as customer service, sales,
We offer a tech support, or more specialized business

O ur real-time applications have helped our clients grow connections, deepen


relationships, achieve sustained growth either in sales, market share and
evaluate impact success of programs.
multi-channel
360° Customer
functions or tasks.

Care solution We have assisted several businesses with a wide range of


We use relevant mobile technologies such as USSD, SMS, IVR, and Web technology to connect businesses virtual call center outsourcing services, including businesses
with their stakeholders. platform in the retail, marketing & research, real estate, financial and
technical industries
As part of our value exchange for customers, traders and clients, we offer mobile rewards such as mobile
data, airtime, mobile money or mobile coupons that are paid instantly to the customer as soon as the We offer a multi-channel 360° Customer Care solution
transaction is finalised. platform and use the following methods to deliver customer
services
A) Consumer Solutions
• Phone
Our Consumer Solutions help you to create direct connections with consumers, gain insights from these • Email
customers and build sustainable relationships in a one on one communication channel. • Social media
• Text/SMS
Whatever your brand or project objective, be it creating awareness or brand loyalty, collecting views &
opinions, driving sales or building consumer engagement; we develop unique solutions tailored to your
needs

B) Trader Solutions
EMAIL
We created our Trader Solution to help you connect, understand and
influence the trade. By connecting with the traders and everyone in the
chain directly we help you improve your understanding of those selling
your products.

Building sustainable one to one relationships with these important


stakeholders helps you to influence their buying behaviour and optimise
your performance.

C) Program impact evaluation Services

We offer a variety of cost-effective M&E services to help clients build their PHONE SOCIAL MEDIA
M&E capacity, track programme performance, and determine outcomes
and lessons learnt. We tailor our evaluation services to meet client
and project needs to ensure a best-fit evaluation that provides useful
information for decision making and the best value for the client.

Our monitoring services help clients manage projects and programmes


for results, and include establishing baselines and monitoring services,
creating results frameworks, and designing performance management TEXT
5 plans. 6
ASSIGN IT AFRICA

ASSIGN IT AFRICA
Back Office Our
Adminstration Solutions Footprint
Where we are currently working

W orking with AssignIT Africa, you can be assured


of enhanced efficiency, high quality and timely
deliverables, and most importantly overall cost savings.

You have the option to assign the work of an entire team to us or you may also
choose to outsource only some of your tasks. We have the equipment, the tools,
and the resources to find the staff you need whatever the job.

Increase efficiency and reduce cost by outsourcing tasks like: Nigeria


Ghana Ethiopia
1. Scanning & Digitization, E filing system
DRC Congo
Secure Your Business Critical Information. We offer high-quality, accurate, and
affordable on or off-premise digitization solutions best suited to meet your
business needs. Kenya
Cameroon
Uganda
2. Data Entry & data cleaning
We are highly experienced in manual and automated data processing to capture
all your data with the highest degree of accuracy and speed at affordable rates. Zimbabwe Tanzania

3. Audio and Video Transcription & Translation services


Zambia
AIT offers error-free and customized transcription & translation services to meet
our clients’ requirements. By combining manual and technological methods, we
can quickly, easily and accurately convert data from various sources.
South
Africa
Our ever
expanding
business reach
Our back office shows our
solutions endeavor to
enable you constantly create
to increase partnerships
effeciency and with clients
reduce your wherever in the
costs world they are
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ASSIGN IT AFRICA

ASSIGN IT AFRICA
Our Clients Contacts Us
WHO WE WORK WITH GET IN TOUCH

Address:
Cathy Building, Lenana Road, Office 2

Office: (254) 734 860950

Mobile: (254) 726 126391

Email: info@assignitafrica.com

Website: www.assignitafrica.com

RESEARCH PATH
ASSOCIATES

We take pride in building


relationships that create
long term value for our
clients

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AssignIT Africa
helps you navigate
challenges on
your business
journey: unlocking
growth and scale

assignitafrica.com