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This Service Bulletin is to inform Customers of the applicability of TIL 1897 to units serviced by GE Oil & Gas.
Serviceable Units
All units equipped with Mark VIe, Mark Ve, Mark VIeS, EX2100e, and LS2100e control systems with
ControlST versions 03.03.28C to 04.06.09C inclusive.
Compliance Category
O – Optional Identifies changes that may be beneficial to some, but not necessarily all, operators.
Accomplishment is at customer's discretion.
M - Maintenance Identifies maintenance guidelines or best practices for reliable equipment operation.
C - Compliance Required Identifies the need for action to correct a condition that, if left uncorrected, may result
in reduced equipment reliability or efficiency. Compliance may be required within a
specific operating time.
A - Alert Failure to comply with the Service Bulletin could result in equipment or facility damage.
Compliance is mandated within a specific operating time.
S – Safety Failure to comply with this Service Bulletin could result in personal injury. Compliance is
mandated within a specific operating time.
Timing Code
1 Prior to Unit Startup / Prior to Continued Operation (forced outage condition)
2 At First Opportunity (next shutdown)
3 Prior to Operation of Affected System
4 At First Exposure of Component
5 At Scheduled Component Part Repair or Replacement
6 Next Scheduled Outage
7 Optional
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PURPOSE
To notify users of three potential issues with recent ConstrolST releases and to provide corrective actions.
Compliance Category
O - Optional Identifies changes that may be beneficial to some, but not necessarily all,
operators. Accomplishment is at customer's discretion.
M - Maintenance Identifies maintenance guidelines or best practices for reliable equipment
operation.
C - Compliance Required Identifies the need for action to correct a condition that, if left uncorrected,
may result in reduced equipment reliability or efficiency. Compliance may be
required within a specific operating time.
A - Alert Failure to comply with the TIL could result in equipment damage or facility
damage. Compliance is mandated within a specific operating time.
S – Safety Failure to comply with this TIL could result in personal injury. Compliance is
mandated within a specific operating time.
Timing Code
1 Prior to Unit Startup / Prior to Continued Operation (forced outage condition)
2 At First Opportunity (next shutdown)
3 Prior to Operation of Affected System
4 At First Exposure of Component
5 At Scheduled Component Part Repair or Replacement
6 Next Scheduled Outage
A summary of the issues and corrective action recommended are detailed in the following table
There are two separate conditions with separate root causes that may result in the same failure mode
signature. Each of these conditions may result in a condition where the controllers reboot simultaneously
causing a system trip.
Condition 1: The root cause was found to be excessive fragmentation of variable addresses causing this
command to take too long to perform, resulting in a controller watchdog reset.
Condition 2: The root cause was found to be an invalid memory access in the remove all forces command
handler in the command replication subsystem of the Mark VIe controller. This invalid memory access may
occur on all three controllers which could result in a reboot of the processors.
Unable to connect to the device with ToolboxST, “The device responded to a “GetNumVars” request
with an error: GENERAL_FAILURE”
Alarm transitions are no longer transmitted and displayed on the HMI.
Diagnostic “Alarm 320: Process Alarm Buffers Full – Controller can miss alarm transitions” reported by
the device.
The root cause has been identified as an issue with the real time operating system used within the controller
and its network handling processes. This base operating system was upgraded to a newer version with the
release of ControlST 04.02.xx. The network handling process failure can occur once the controller has been
booted for 206 days or longer. A controller that has been rebooted for any reason within the last 206 days will
not show any of the symptoms of this issue.
Monitor for the following diagnostic alarms in any controller during all downloads:
"Diagnostic 489: EGD Error - One or more consumed exchanges contain unbound variables"
"Diagnostic 488: EGD Error - Could not configure consumed exchanges from one or more Producers"
Online download fails with the error: “Cannot execute online load ‘Client has disabled online loads’. Appendix 1 contains
more details on the specific error messages.
All other controllers on the network that use (consume) the changed EGD signal will automatically update. This
is a useful time saving feature, in particular on large, complex systems where there is an ongoing need to make
incremental changes to plant configuration. However, in less complex or less frequently altered systems this
feature may be of limited benefit and simply disabling it will generally be the best option.
RECOMMENDATIONS
General short term mitigation:
For sites with versions of ControlST 03.03.28C to 04.06.09C inclusive, the recommendation is to avoid use of
‘Unforce all’ command.
For sites with versions of ControlST 04.02.14C to 04.05.13C inclusive, the recommendation is to reboot each
controller at the first opportunity should any of the noted alarms (also listed in appendix 1) occur. Appropriate
checks need to be made prior to rebooting processors online to ensure that the controller panel and its
instrumentation are in a state that will enable a controller reboot without tripping the unit. GHT-200085
describes the necessary precautions as well as the steps required to test this capability. TIL-1810 covers some
of the more common and preventable issues that may result in the loss of a single processor tripping a gas
turbine. Proactively rebooting the control panels and controllers during planned and unplanned unit shutdowns
may assist some users to better managing the timing of any upgrade. Online reboots are not possible with
simplex ( non-redundant) controllers.
For sites with versions of ControlST 3.03.38C to 04.04.12C inclusive, the recommendation is to disable dynamic
binding (Please refer APPENDIX III for disabling dynamic binding). These versions are affected by the frozen Live
IO issue. The controllers should be rebooted at the next practical opportunity to remove any possibility of an
input data stall occurring as a result of some past dynamic binding occurrence.
In the event that dynamic binding is actively and frequently used, upgrading to ControlST 04.06.10C or later is
the only effective long term remedy. However, by temporarily disabling this feature and postponing the type of
changes that might require it, the site can delay the need to upgrade until a suitable opportunity arises.
For sites with versions of ControlST 03.03.28C to 04.06.09C inclusive, the recommendation is to follow the
above described short term mitigation actions and upgrade to ControlST version 04.06.10C or later at the next
practical opportunity.
For sites with versions of ControlST 04.02.14C to 04.05.13C inclusive, the recommendation is to follow the
above described short term mitigation actions and upgrade to ControlST version 04.06.10C or later at the next
practical opportunity.
For sites with versions of ControlST 3.03.28C to 04.04.12C inclusive, the recommendation is to follow the above
described short term mitigation actions and upgrade to ControlST version 04.06.10C or later at the next
practical opportunity.
PLANNING INFORMATION
Compliance
Compliance Category: C
Timing Code: 6
Manpower Skills
Qualified Mark VIe controls GE Field Engineer.
Parts
GE Control ST CDs. Contact your local GE Service Manager or Contract Performance Manager at least six weeks prior to
scheduled upgrade for assistance in ordering.
Special Tooling
N/A
Reference Documents
GEI-100694
Previous Modifications
N/A
Scope of Work
Plant outage*
4 -8 Hrs of Field Engineer time per control panel
In order to prevent lengthy return to service delays, this upgrade must be tested and verified by a GE Controls field
engineer prior to the actual upgrade being done. This requires that the GE Controls field engineer be sent a complete
archive of the site master software folder at least 3-4 weeks prior to the actual upgrade and that the field engineer
confirm that he can accomplish the upgrade on a laptop or other appropriate computer with no unresolved problems.
*For sites that are unable to complete this during a total plant outage, it is possible to complete this upgrade in
stages. However, this may add significant complexity to the upgrade and will need to carefully managed.
Administrative steps will be required to separate the upgraded and non-upgraded parts of the system and this
may need the services of a project manager. Unusually large or complex upgrades may also require project
management and will need to be evaluated.
Refer to GEI-100694 for more specific help with the upgrade process.
Contact your local GE Service Manager or Contract Performance Manager for assistance or for additional
information.
Contact your local GE Service Manager or Contract Performance Manager in order to update GE unit record sheets
or to submit as-built drawings for changes incurred by this TIL.
NOTE: If you would like to receive future TILs by email, contact your local GE Service Manager or Contract Performance
Manager for assistance.
© 2013 General Electric Company
This Technical Information Letter contains proprietary information of General Electric Company, USA and is furnished to its customer solely to assist
that customer in the installation, testing, operation and/or maintenance of the equipment described. This document shall not be reproduced or
distributed in whole or in part nor shall its contents be disclosed to any third party without the written approval of GE Power & Water Customer
Engineering. All rights reserved.
Page 5 of 10
TIL 1897
APPENDIX I: LIST OF ALARMS / ERRORS
Loss of Controller Connectivity: Monitor alarms and errors reported by ToolboxST for any of the following symptoms:
Unable to connect to the device with ToolboxST, “The device responded to a “GetNumVars” request with an
error: GENERAL_FAILURE”
The presence of diagnostic alarm 320: “Process Alarm Buffers Full – Controller can miss alarm transitions”
reported by the device.
The frozen IO failure mode can be identified by the presence of the following controller diagnostic alarms and error
message while performing an online download:
"Diagnostic 489: EGD Error - One or more consumed exchanges contain unbound variables"
"Diagnostic 488: EGD Error - Could not configure consumed exchanges from one or more producers"
An online load is performed and fails with the error: “Cannot execute Online Load ‘Client has disabled
Online Loads”
2. In the new window that opens, select the “Form View” tab (see Figure 6).
3. “Installed by Version” column provides the current ControlST version (Figure 7).
5. In order for this change to take effect the application must be built and downloaded to the controllers.
Note: In order to keep the GE Oil & Gas global installed fleet database updated, it is kindly requested that the
COMPLIANCE RECORD and USER SATISFACTION SURVEY be completed and sent to the addresses specified in the
forms.
Contacts
For units under warranty or covered under a Contractual Service Agreement (CSA) please refer to your GE
Oil & Gas Project Manager.
To directly access and download GE Oil & Gas Service Bulletins published on your fleet or to subscribe to
our Service Bulletin e-mail notification service, please visit the Technical Updates Portal:
http://www.geoilandgas.com/businesses/ge_oilandgas/en/about/technical_bulletins.htm
This online tool is available only to registered GE customers. Please refer to NIC 07.37 for any additional
information.
Expense Policy
The recommendations contained in this Service Bulletin are for information only. Unless otherwise
indicated in a Contractual Service Agreement (CSA) in force between the parties, all costs associated with
implementation of the recommendations are the Customer’s responsibility.
If No, please state what was completed and what was not:
Comments:
Please complete and Fax this form to: GE OIL & GAS Technical Update Communication
TES/TECH/TEUP Department – Mr. Franco Sciacchitano -
Fax: +39 055 423.2800
e-mail: oilandgas.technicalupdates@ge.com
NOTE: The Unit Compliance Record can also be transmitted automatically by email from the “My Compliance Info”
section of the Technical Updates Web Portal at:
http://www.geoilandgas.com/businesses/ge_oilandgas/en/about/technical_bulletins.htm
Technical Updates Communication
GE Oil & Gas
USER SATISFACTION SURVEY
GE requests that you complete this User Satisfaction Survey to help us better serve you with
accurate and timely information on your equipment
1. How many days after the Service Bulletin issue date did you receive this document?
NOTE: To directly access and download GE Oil & Gas Service Bulletins published on your equipment and to
subscribe to automatic e-mail notification, please visit the Technical Updates Web Portal at:
http://www.geoilandgas.com/businesses/ge_oilandgas/en/about/technical_bulletins.htm
This online tool is available only to registered GE customers. Please refer to NIC 07.37.SL for any additional information.
Please rate the following based on a scale of 1 to 5, where 1 is Excellent and 5 is Poor.
Comments or Suggestions:
Please complete and Fax this form to: GE OIL & GAS Technical Update Communication
TES/TECH/TEUP Department – Mr. Franco Sciacchitano -
Fax: +39 055 423.2800
e-mail: oilandgas.technicalupdates@ge.com