Академический Документы
Профессиональный Документы
Культура Документы
José Ferrero
Líder de Industria
Neoris Business Technology Partners
jose.ferrero@neoris.com
Mayo 2002
Agenda
Concepto CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 2
Concepto CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 3
Concepto CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 4
Concepto CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 5
Concepto CRM
• Extender la relación e
incrementar su lealtad y
rentabilidad
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 6
Concepto CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 7
¿Por qué implementar CRM?
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 8
¿Cómo implementar CRM?
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 9
¿Cómo implementar CRM?
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 10
¿Cómo implementar CRM?
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 11
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 12
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 13
¿Cómo Implemetar CRM? (Detalle/Fases)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 14
¿Cómo Implemetar CRM? (Detalle/Fases)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 15
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 16
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 17
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 18
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 19
¿Cómo Implemetar CRM? (Detalle)
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 20
¿Cómo Implementar CRM? - Detalle
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 21
¿Cómo Implementar CRM? - Detalle
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 22
¿Cómo Implementar CRM? - Detalle
Procesos Estrategia
Cambios en el negocio
Ventas
Mercadotecnia
Servicio a Clientes
Finanzas
Cobranza
Legal
Recursos Humanos
Documentación
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 23
Beneficios de Implementar CRM
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 24
Conclusiones
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 25
Conclusiones
Confidential | NEORIS Do Not Reproduce without prior written permission from Neoris 26