Iqra Mirza

3713 Redberry way Nottingham, MD 21236

(443) 449-0442
Iqra_Mirza@hotmail.com

SKILLS
OBJECTIVE – Looking to bring dedication and hard work to an Inbound Sales position
as a highly motivated professional with over 8 years of experience in wide variety of 7+ yrs. of experience within
products and customer service. Customer Service industry

3+ yrs. Call Center experience

EXPERIENCE
Proficient with Microsoft Office
programs such as:
Comcast, White Marsh, MD — Customer Account Executive III
2014 - PRESENT  Excel

Acknowledge and address a full range of customer requests, inquiries, and complaints  PowerPoint
regarding billing, service problems, products and features over the phone.  Word
Successfully progressed from entry level agent to level 3 CAE by effectively managing
time and metrics to meet monthly goals AWARDS

Kudos Awards for providing

Taco Bell, Cockeysville, MD — Manager 2010 - 2016 excellent customer service
Supervise and motivates employees to achieve sales and compliance results, ensuring Employee of the Month two
customer satisfaction, and overseeing operations
time recipient
Perform administrative tasks, such as answering telephones, placing food orders, and
communicating with Taco Bell corporate offices Top Performer on metrics
consistently
Approves employee time sheets, manages schedules and time off requests to meet the
needs of the business
LANGUAGES
Ensure that the food that’s being served is always fresh and has undergone the proper
food handling procedure Conversant and able to interpret
and/or translate:
EDUCATION  English
 Urdu
Community College of Baltimore County, Baltimore, MD —Associate
of General Studies  Hindi

2010 - Present
 Saraiki
 Sindhi
Anticipated Graduation: December 2018
 Punjabi
Parkville High School, Parkville, MD — MD State Diploma
2007 - 2010
High school graduate with 3.2 GPA
Involved in honors, GT, and AP classes
PROJECTS REFERENCES

Floor Support— Volunteer Mirian Ventura - Taco Bell

(443) 564-2766
Exercise of independent judgment and discretion in matters of significance in order to
provide real time supervisory level assistance to employee’s customer escalations, Amber Spry - Comcast
applying account maintenance, and/ or answering billing or system issue questions (443 )902-5496

Employee Resource Groups — Volunteer Femming Courtney – Parkville

Women’s Network and Young Professionals Network High School

Partners with employees, leadership teams, and other functions within the organization (410) 887-5257
to ensure positive working relationships

CREDO Team — Volunteer

Facilitates positive employee relations by fostering an environment of open
communication, approachability, and fair and consistent treatment of employees