Extended Communication

Server
Virtual Desktop and MCC

April 2010

Alcatel-Lucent Office Communication Solutions

All Rights Reserved © Alcatel-Lucent 2010
Legal notice:

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of

Alcatel-Lucent. All other trademarks are the property of their respective
owners.

The information presented is subject to change without notice.

Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

Copyright © 2010 Alcatel-Lucent. All rights reserved.

The CE mark indicates that this product conforms to the following Council
Directives:
- 2004/108/EC (concerning electro-magnetic compatibility)
- 2006/95/EC (concerning electrical safety)
- 1999/5/EC (R&TTE)
 
 
 

   

Chapter 1
Overview

 Introduction .............................................................................................. 1.1

 Virtual Desktop ........................................................................................ 1.1
 Multimodal Communications Companion (MCC) ....................... 1.2

Chapter 2
Starting My User Interface

 Supported Web Browsers ................................................................... 2.1

 Certificates ............................................................................................... 2.1
 Opening a Session ................................................................................. 2.1

Chapter 3
Virtual Desktop Operations

 Virtual Desktop Interface ..................................................................... 3.1

 Upper Menu Bar Icons ................................................................................ 3.1
 Main Menu Bar Icons ................................................................................... 3.1

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 Personal Options ......................................................................................... 3.2

 Rich Presence Features in the Virtual Desktop .......................... 3.2
 Webmail ..................................................................................................... 3.4
 Calendar .................................................................................................... 3.5
 Managing your Calendar Events ................................................................ 3.6
 Contacts .................................................................................................... 3.7
 Managing Contacts ..................................................................................... 3.8
 Favorite Sites .......................................................................................... 3.10
 Managing Favorite Sites ............................................................................ 3.11
 News .......................................................................................................... 3.12
 Managing News Items ................................................................................ 3.13
 Chat ............................................................................................................ 3.13
 Tasks ......................................................................................................... 3.14
 Managing Tasks .......................................................................................... 3.15
 Search ....................................................................................................... 3.15
 Telephony ................................................................................................ 3.16
 File Manager ............................................................................................ 3.16
 Managing Files ............................................................................................ 3.16
 Files Tool Bar .............................................................................................. 3.17
 Virtual Desktop Configuration .......................................................... 3.18
 Downloads ............................................................................................... 3.19

Chapter 4
MCC Operations

 Multimodal Communications Companion (MCC) ....................... 4.1

 Restrictions .................................................................................................. 4.1
 MCC Presentation .................................................................................. 4.1
 Rich Presence ......................................................................................... 4.2
 MCC Functions ........................................................................................ 4.3
 Communication Functions from the MCC ..................................... 4.3
 Features During a Telephone Call ............................................................. 4.4

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 Chat ............................................................................................................... 4.5

 Email ............................................................................................................. 4.6
 The Mobile MCC ...................................................................................... 4.7

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1 

1.1 Introduction
This user guide describes the principle features and uses of the Virtual Desktop and the
Multimodal Communications Companion (MCC).
The Virtual Desktop and MCC are web applications installed on your Extended
Communications Server. This means that if you have a secure internet access, you can
access the applications via the URL.
The Virtual Desktop contains the complete desktop environment. The desktop ergonomy is
well suited for the office PC or home PC.
The MCC contains the communications parts of the Virtual Desktop and incorporates the Rich
Presence features to show availability and status. MCC can be launched from any office PC or
home PC.
Mobile MCC provides most of the MCC features that can be used in a mobile situation using
for example, 3G telephony, PDAs or Blackberrys.

1.2 Virtual Desktop

The Virtual Desktop groups together a number of useful communication tools in one common
environment. You can create a desktop which centralizes:
- Webmail: provides E-mail tools
- Calendar: provides tools for planning and programming calendar events
- Contacts: accesses your lists of colleagues, business and private contacts
- Favorite sites: stores the links to your most used websites
- News: displays the current company information sheets
- Tasks: provides tools for managing work and organizing project participation
- Telephony: provides the configuration tools for your personal telephone
- Files: accesses the directories for storing files that you want to place in the Virtual Desktop
environment
When you use the Virtual Desktop in your company situation, you can access advanced
communication features that include:
- Chat: an instant messaging function
- Rich presence features that indicate your personal status and your telephone status
The Virtual Desktop provides a working environment that can be used in two different working
situations:
1. You can divide your desktop in such a way that the information remains private and
personal or can be accessible to:
• Selected individuals
• Selected workgroups
• All company members

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2. You can create a desktop that you can access via the URL from another PC, portable PC
or home PC.

1.3 Multimodal Communications Companion (MCC)

The Multimodal Communications Companion can provide access to all the essential
communication features from your PC or when accessed from 3G mobile telephones. These
include:
- Call: activates the click to call feature to perform free numbering
- Contacts: accesses your contact list
- Emails: accesses to E-mail application
- Diary: accesses the Virtual Desktop calendar events
- Tasks: accesses the Virtual Desktop task events
- Files: accesses the Virtual Desktop file directories
When you use the MCC in your company situation, you can access the advanced
communication features that include:
- Chat: an instant messaging function
- Rich presence features that indicate your personal status and your telephone status

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2.1 Supported Web Browsers

The Virtual Desktop is compatible with the following browsers:
- Microsoft Internet Explorer® 7 and later releases
- Mozilla Firefox 3 and later releases
- Safari 4 and later releases
- Google Chrome 2 and later releases
The browsers must be configured to accept pop-ups.
For fax operations, the Virtual Desktop has add-in applications that support:
- MicroSoft Outlook® 2003
- MicroSoft Outlook® 2007
For more information see module Virtual desk - Virtual Desktop Operations § Downloads

2.2 Certificates
When you use Microsoft® Internet Explorer as your browser , it is mandatory to provide
certification. Under normal conditions the following actions are only used for the first
connection from a specific platform. This requires actions by the Administrator and the user.
For the ECS administrator:
- The virtual desktop must be accessible using a domain name
- The certificate used on the virtual desktop web site must be based on its domain name
For the Internet Explorer user, you must:
1. Access the virtual desktop using its domain name.
If the IP address is used, problems can occur with pop up windows. Check that the popup
windows are enabled for your browser.
2. Install the certificate used for this web site to access the virtual desktop
3. Install the certificate from the certification authority.
For more information about other certificates, see module Virtual desk - Virtual Desktop
Operations § Virtual Desktop Configuration

2.3 Opening a Session

Before you start, your administrator is responsible for creating your user account. Depending
on the configuration, some or all of the functions are available in your Virtual Desktop
environment.
The administrator provides:
- The URL to access the desktop application
This URL is the same from all entrances, your company PC, any other PC or mobile
telephone with an internet access.

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- Your login for your account

- Your initial password
To access the Extended Communication Server applications:
1. In your web browser, enter the address:
https://[host]
Where [host] is the Extended Communication Server address .
The login page is displayed.
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2. Enter the fields for:
- User name: enter your login
- User password: enter your password
- Type: Choose from the drop-down menu either a Virtual Desk access or an MCC access
• Virtual Desk: to launch your Virtual Desktop environment
• MCC: to launch the MCC
Remark:
If you launch MCC first , you cannot switch to the Virtual Desktop application. To switch to the Virtual
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Desktop application , you must disconnect from MCC and log on to the Virtual Desk.
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If you launch the Virtual Desk first, you can start the MCC application with the IM - Chat button and
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toggle between the Virtual Desktop and MCC applications.
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3    

3.1 Virtual Desktop Interface

This section describes the Virtual Desktop interface. Each of the principle features is described
in more detail in subsequent sections.

3.1.1 Upper Menu Bar Icons

The principal tools for the Virtual Desktop are situated in the main menu bar. Some additional
tools are accessible from the small icons situated in the upper menu bar.
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Figure 3.1: Upper menu icons
Home: Click this icon to display to your Virtual Desktop home page.
Calculator: Click this icon to display a calculator. This calculator includes a currency
exchange feature.
Click to Call: Click this icon to display the click to call dialog box to perform free numbering.
Downloads: Click this icon to access the application download page. This page only contains
the applications that are useful for the Virtual Desktop. See § Favorite Sites
Disconnect: Click this icon dialog box to close the application.

3.1.2 Main Menu Bar Icons

The Main menu bar Icons are used to access the principle features of the Virtual Desktop.
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Figure 3.2: Main Menu Bar Icons

Note:
The availability of the Chat and Telephony function icons depends on your network configuration.

3.1.3 Personal Options

By default, when the Virtual Desktop is opened, the home page is displayed. You can change
the display language, by selecting one of the flags.
There are two links for modifying your personal Virtual Desktop. These are:
- Start up: displays all the other pages that can be used when opening the Virtual Desktop.
Select your preference and click Submit.
- Personal information: displays the dialog box containing your current personal
information. You can modify:
• Your password
• Your telephone numbers
• Remote E-mail system
The remote E-mail system is used to connect the Virtual Desktop to a personal mail
box.
Enter your modifications and click OK.

3.2 Rich Presence Features in the Virtual Desktop

The primary functions associated with the rich presence can be accessed from the Virtual
Desktop. In the upper corner of the window, there are two icons that represent:
- Presence status
- Telephony status
Both icons produce drop-down menus that you can use to indicate to other contacts your
availability. The presence options are indicated in the following Status menu image.
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Figure 3.3: Status menu
To use the Status menu, click the icon and choose from the options:
- Available: indicates your presence.
- Chat: indicates that communications are welcome. Messages are displayed in your Chat
window.
- Away: indicates that you are absent temporarily from your desk. Messages are stored.
- Busy: indicates that you are unavailable, Messages are stored.
- Do not disturb: indicates that you are present but unavailable for communications.
Messages are stored.
- Offline: indicates that you are not considered as present. Messages are stored.
- Status message: you can enter free text in this field as information to your contacts
The telephone icon menu is used to:
- Indicate your telephone status with a Do not disturb notification
- Transfer incoming calls
• Activate your voice mail
• Transfer the calls to another telephone
• Stop the transfer of incoming calls
You can choose your telephone status from the menus shown in the Telephone status image.
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Figure 3.4: Telephone status – Transfer
The Nomadic mode submenu allows you to
- Activate your mobile telephone for calls
- Deactivate the Nomadic mode
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Figure 3.5: Telephone status – Nomadic

3.3 Webmail
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Note 1:
The Webmail function does not replace your normal mail tool. All the mails are received by your mail
tool, synchronization is used to copy your working mails and private mails to the Virtual Desktop environ-
ment.
The webmail function linked to some of the other tools available in the Virtual Desktop.
The Webmail function in the Virtual Desktop allows you to consult and treat mails via an
interface that is accessible from almost anywhere.
The mails are classed in the default folders Drafts, Sent, Trash, Call Logs, Voice Mails. These
are displayed by selecting the folder in the Folders pane.
Note 2:
The drop-down list in the webmail menu bar is used in conjunction with the Move icon to place mails in
specific files.
You can use the Contact lists in conjunction with the Webmail tool.
To send a mail from the Contacts window:
1. Check the checkboxes to select the contact or contacts.

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2. Compose the text and attachments (if any).

3. Click Send E-mail.
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Figure 3.7: Webmail and Contact lists
Advanced features are available under the Configuration pane and include:
- Folders: displays the page containing the information about the Folders pane. You can:
• Create a new folder:
1. Enter a name for the folder
2. Choose a main folder if this is a subfolder
3. Click Create
The folder is displayed when you refresh or return to the webmail page
• Modify an existing folder.
1. Select the specific folder from the drop-down menu
2. Click Rename to display the name field
3. Modify the name
4. Click Rename
- Filters: displays information about current filters for storing mails and how to use the Filter
wizard.
- Absence: displays the page where you can define all your Out of Office options. These
include:
• Out of Office message and dates/times
• Voicemail preferences
• Call forwarding preferences
• Forwarding to your assistant preferences
Reminder:
When you have entered your modifications to this page, Click Confirm
Click Activate Out of Office Management to activate the function.

3.4 Calendar

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The Calendar is available to and record timed events, appointments and other events such as
task deadlines.
By default, this icon displays your personal calendar, you can:
- Click the arrows in the menu bar to access different time periods
- Click the print icon to create a printable version
- Choose a category: The category is a filter for types of events that you can define
separately
The Calendar drop-down menus give access to:
- Calendar views
• My calendar: displays your personal and working event calendar
• Other user's calendar: displays the list of contacts that you can select to display their
own calendar
• Assistants: displays your assistant list. You can select a specific assistant to display
their calendar.
- Event tools
• Waiting events: displays all the unapproved events or appointments
• Add new event: this function displays the page to define a new event
• Category: this opens a page to define a category that can be applied to an event
- Special functions
• Search: this function searches within the calendar for keywords
• Export: this function exports the calendar to a different mobile equipment destination
• Import: this function imports calendar events from a palm desktop datebook
• Preferences: displays the settings page. This includes settings for timing, E-mail
capabilities, assistant enabling and appearance,

The Views and Layers drop-down menu opens to display:

- Manage views: to organize the
- Modify layers
- Disable layers
These functions allow you to arrange and customize the display within the Calendar
application.

3.4.1 Managing your Calendar Events

Select Add new event from the Web Calendar drop-down menu or Click the + icon for a
specific date to display the interface where you can define:

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- The event, briefly and in detail.

- The time, and duration
- The priority: low, medium or high
- The access: public or confidential
- A group of optional definitions are available to:
• Program reminders
• Repeat the event by date and by frequency

3.5 Contacts
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The Contacts icon displays the page containing your personal and business contacts. You
can create and define new personal and business contacts or modify the details of existing
contacts.
Two listings are available:
- Company contact: displays the shared contacts of the company (external people and
companies)
- Company directory: displays the Extended Communication Server directory (internal
personnel)

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Figure 3.10: Contact list window
The Contacts page displays the contacts in alphabetic order
Note:
When searching for a contact, ensure that the Initial is the correct one for the contact or use ALL to dis-
play all the contacts.

3.5.1 Managing Contacts

Click the menu option New Contact to display the Add new contact page.
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Figure 3.11: Add new contact page
Click the New contact icon to create a new contact.
The Add new contact page contains fields in which any relevant information can be added.
The fields include:
- Name First Name Company
- E-mail address (personal, professional,…) Address
- Phone number (fixed, mobile, pro, fax …)
When a contact is created, the visibility of the contact depends on how the contact is created.
- Group: A user of the group will see the new contact in their group contacts.
- Company: A user of the company (who doesn’t belong to the group) will see the contact in
the company contacts.
- Personal: Only the user can see the contact in his personal contacts.
About vCards
vCards are the electronic visiting cards that are created in MicroSoft applications with a *.vcf
suffix. To save time, the information contained in the vCard can be downloaded directly into
your Virtual Desktop contact list.
To download the vCard:
1. In the contact window, click Import vCard in the menu bar.
2. Browse to select the vCard.
3. Click the Import vCard button in the window.

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Figure 3.12: The Import vCard
In the contact lists page, the Export vCard is used to save the vCard on the personal
computer.
Note:
If several contacts are selected, as in the following example, a file is created with the default name
vCard.zip.
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Figure 3.13: Exporting vCards from the Contact list

3.6 Favorite Sites

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Click the Favorite sites icon to access your list of favorite sites. These are listed in a tree
structure that indicates the categorization.
Your usual bookmarks are accessible and defined from your PC Web browser. You can record
the URL or web address of a web page
Bookmarks recorded in the Virtual Desktop can be:
- Accessed as a remote worker
- Shared on a permission basis to be accessed by individual persons, groups or all company
members

3.6.1 Managing Favorite Sites

The Favorite sites page contains two drop-down lists:
- The actions list: for managing the sites
• Add
• Edit
• Import
• Export
- The accessibility list: to define the access and visibility as:
• Personal
• Group
• Company
To add a Favorite site:
1. Click the Favorite Site icon.
2. Choose Add in the List drop-down menu to display the Add a bookmark page
3. Define the Favorite site fields:
• Address: this is the URL of the web site
• Name: enter a name for the favorite site
• Description: enter useful information about the site
• Keywords: useful words used in connection with the site
• Category: this drop-down menu contains a list of available categories
• Rating: this drop-down menu contains a list of available ratings.
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Figure 3.15: Add a bookmark page
Category and Rating are personally defined qualifications.
To create a Category definition:
Click the + icon to display the Create Category page. Define the category and click OK to add
the new category to your list.
Rating: this drop down menu contains a list of available ratings.
To create a Rating definition:
Click the + icon to display the Create Rating page. Define the category and click OK to add
the new rating to your list.
Your favorite sites can be accessed via the Virtual Desktop in a mobile situation.

3.7 News
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The News icon displays a window that can contain information about group topics or company
topics.
The principle interest of the news tool is that an information article can be distributed at a
specified time and can be seen by all the company members.

3.7.1 Managing News Items

This menu is visible only if you have been declared as a news administrator in the directory
Manage news by your Extended Communication Server administrator.
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Figure 3.17: The News Management Page
The news item is defined by:
- The title
- The text content of your news item
- The availability. You can decide about the:
• Publication date: the date at which the article will be published
• Date of last appearance: a non-permanent item can be defined with a final date
• A permanent news item

3.8 Chat
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This feature is only available when your user rights allow the instant communication features.
It displays the Chat dialog window which you can use for the instant messaging feature to
send messages to available contacts.
For more details see the module Virtual desk - MCC Operations § Multimodal Communications
Companion (MCC) .

3.9 Tasks
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The task icon displays an interface page that allows you to define and organize tasks and
assign them to individuals or working groups.
You can use the task manager to:
- Organize and prioritize different tasks and projects
- Program the follow-up of each task or project
- Assign the tasks to specific contacts or group of contacts
It is given a priority, at the creation, and a status to indicate whether or not the task is started.
The assigned person or the task creator can modify the estimated progress.
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When the task has been assigned to a person or group, the task can be started. As the task
progresses, the description, participants, status, and progress can be modified. When any of
these changes occur, the participants are informed by E-mail.

3.9.1 Managing Tasks

To create a task,
1. Open the Task manager window and click Create a task
2. Fill in the data fields
Each project or task can be categorized as:
- Personal: this category is only visible to the task creator
- Orphan: this task is described but not assigned to any individual or group, so is visible to
everyone
- Company: the task, the person responsible for the task, and the timetable are visible to
the company
Each task can be defined with reminders. The reminders are automatic E-mails sent at preset
times to the people responsible for each specific task.

3.10 Search
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The search engine is a specific function for finding words or expressions in the Virtual Desktop
The content search is different from a file search. In your file explorer, you can search for a "
FILE" among your directories.
The search engine icon allows you to search in your desktop for:
- A specific word in all the files of the Extended Communication Server
You can define the search to proceed in any one or more of the sites: personal – groups-
web sites.
- An expression
To use the search engine, you can:
- Enter the word or the expression
- Use regular expressions to perform the search
Click ? for more information about regular expressions in the online help
- Define the perimeter of the search to include:
• Personal files
• Group files

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• Company files
- Files from the web sites directory

3.11 Telephony
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This icon displays the current telephony settings and tabbed pages for managing the
telephone features .
The telephony settings page includes tabs for:
- Call forwarding
- Unified messaging
- Call notification
- Terminal settings
- Help about all the Telephony settings
For all of these functions, the Help tab provides complete information about each function and
how to use them.

3.12 File Manager

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This icon allows you to place files onto the Virtual Desktop.
You can place any file into the Virtual Desktop. Access can be restricted to:
- Personal: these files remain private
- Group: these files can be made accessible to all the people in the different virtual groups to
which you belong
- Company: these files are accessible for all of the company members

3.12.1 Managing Files

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Load
To load a file:
1. Select the Directory to define the accessibility
2. Click Load to display the Load a file page
3. Use the browser to navigate and select the file from your PC to the Virtual Desktop (8 Mo
max)
4. Click Open to confirm the selection
5. Click Confirm to add the file to the Virtual Desktop
Create
This function opens a dialog box where you can create a text file which is stored in the current
Directory.
To create file: create a text file Create directory
1. Select the Directory to define the accessibility.
2. Click Create to display the Create a file page.
3. Enter a file name
4. Enter your text
5. Click Confirm to add the file to the Virtual Desktop
Create directory: this function displays a dialog box to define the new directory name. Enter a
suitable name and Click Confirm to add the file to the Virtual Desktop
Search
In the file explorer, you can search for a "FILE" in your directories.
Note:
In the search engine, you can search an expression, a word in all the files of the Extended Communica-
tion Server (personal – groups- web sites). For example, if we want to find all the files which contains the
word «D4D123». The search engine will find the file “Devis.txt” because this file contains this word.

3.12.2 Files Tool Bar

Actions are available that can be used with specific files contained in the Virtual Desktop
include:
- Compression: to compress a file
- Extract: to decompress the file

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The Compression/Extract functions can use the formats: zip, rar, tar, tar.gz, tar.bz2
- Delete
- Move
- Copy
- Rename
To use any of these actions tools, you must:
1. Check the box in the Action column to select the file
2. Click the specific action that you want to perform
3. Click Confirm or OK
Invert selection checks all the boxes that are unchecked and removes the checks from the
checked boxes.
Change the rights is an action tools item only available to delegated administrators.
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Figure 3.25: Administration File Management
The rights for each of the listed files can be modified by an administrator. The files can be
restricted to consultation and defined so that they cannot be modified by non administrative
personnel.
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3.13 Virtual Desktop Configuration
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Click this icon to display the configuration page.
This feature displays two tools for:
- Customizing the home page image
You can browse in your folders to select an image to replace the default image for your
home page.
- Certificates manager

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Certificates are used to encrypt data transfers between the server and the Virtual Desktop.
With the certificates manager, you can create a certificate and export it to your PC.
Note:
When the certificates are installed, you are automatically notified of non-certified connections.

3.14 Downloads
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Click this icon in the upper menu bar to display additional applications that can be downloaded
and used to enhance the Virtual Desktop
Note 1:
More detailed information about these downloads is available in the Downloads window.
The applications that can be downloaded include:
- Outlook® Fax Addin
- Alcatel-Lucent Outlook ® Connector
- Alcatel PIMphony
Outlook® Fax Addin
This Outlook® Fax Addin application is downloaded to your company PC to enable you to
send a FAX to your contacts. A Send a fax icon is added to your Outlook menu bar and the
Create a fax menu item is activated to the Webmail page.
Note 2:
There is an application for Microsoft Outlook®2003 or Microsoft Outlook®2007.
Alcatel-Lucent Outlook® Connector
Reminder:
This must be downloaded onto your company PC to enable the possibility of synchronization between the
company PC and your Extended Communication Server.
The Alcatel-Lucent Outlook® Connector is used to manage the contacts and agendas folders
on the Extended Communication Server directly from Microsoft Outlook. You can access your:
- E-mail
- agendas
- address books
The application is useful when Microsoft Outlook® client is the preferred application
Alcatel-Lucent PIMphony

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The Alcatel-Lucent Pimphony application provides additional management functions between

the Virtual Desktop and the OmniPCX. It allows the use of your contact database in
conjunction with the PCX functions.

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4.1 Multimodal Communications Companion (MCC)

The Multimodal Communications Companion (MCC) offers unified communication standards
that use a unique web based interface which include:
- User presence and telephony status: You can define your presence and your telephony
availability.
- Telephony forwarding options: You can define your telephony configuration such as
forward options the forwarding number, etc.
- User profile management: You can redefine your user settings (languages, personal
information, etc.)
- Contact/Company search: You can search for a contact or a company within the address
book. and use the result to Chat/mail/fax/Click to call.
- My favorite contacts: You can define your main internal and external contacts.
- My communications: You can consult the historical list of communications (ongoing, lost,
issued calls and ongoing Instant Messages (IM)
- Event alert management: You can manage the pop-ups on incoming communications (
(IMs), and Calls)
- Shortcuts to other Extended Communication Server applications: You can launch
other Extended Communication Server applications from the MCC.

4.1.1 Restrictions
All the MCC functions can be available on your company PC but can be limited on mobile
appliances. These are indicated in the MCC applicability table.
Virtual Desktop for MCC for iPhone MCC for 3G tele-
PC phones
Instant Messaging Ap- Yes No No
plication
Enriched presence Yes Yes No
Telephone Communica- Yes Yes No
tion service

Note:
The Take the call function is not supported by analog telephone sets.
For more information about the iPhone application, see the iPhone Application: User Guide

4.2 MCC Presentation

The MCC is activated from the login to display the communication window. The window
contains:
- Your status icons and Company name

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- The call log

- The search field
The search operates on last names, first names and parts of names
- Tabs for:
• Favourites: your selection of co-workers
For each of the contacts in the list there are presence and telephony status icons
• Communications: the tab for the communications log
- The MCC functions icons.
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Figure 4.1: MCC Display
In this example, Jean-Pierre BARRE has opened his MCC account.
The Rich Presence icons indicate that he is present and available to telephone.
The Call log has recorded 13 events.
There are two favorites present.
There is one favorite who is unavailable.

4.3 Rich Presence

The top left icons indicate your rich presence: presence and telephony status.

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The icon indicates your presence. Click this icon to modify your presence (Available,

Chat, Away...)
The icon indicates your telephony status. Click this icon to initiate a forward or activate
a voice mail...
Your rich presence can also be modified from Virtual Desktop as detailed in module Virtual
desk - Virtual Desktop Operations § Rich Presence Features in the Virtual Desktop .

4.4 MCC Functions

The MCC functions are represented by the following icons.
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Figure 4.2: MCC Tool Icons
The action icons for the display window are:
- Call: to perform free numbering
- Contacts: to access your contact list (based on the Virtual Desktop Contacts content)
- Emails: to access the E-mails file (based on the Virtual Desktop Webmail content)
- Diary: to access the calendar of programmed events (based on the Virtual Desktop
Calendar content)
- Tasks: to access the task listings (based on the Virtual Desktop Tasks content)
- Files: to access your Virtual Desktop files manager (based on the Virtual Desktop Files
content)

4.5 Communication Functions from the MCC

The call functions from the MCC are simplified to facilitate your communications with your
contacts.
A call can be initiated by entering a number directly into the search field and using the

icon.
You can use the contextual menu associated with the list of contacts. By default, the right-click
opens the contextual menu to display the function options:
- Contact sheet: click to display the contact parameters
- Call: click to call the contact directly

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- Chat: displays the Chat screen with a link to the specific contact
- Email: opens an E-mail containing the contact address
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Figure 4.3: Contextual Menu for a Contact

4.5.1 Features During a Telephone Call

When you receive a telephone communication:
- The name of the caller is indicated
- The presence and telephone status icons are modified
- The action icons are changed to the communication icons
- Action options are displayed to:
• Take the call
• Hang up the call
• Transfer the call directly to another contact
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Figure 4.4: Incoming Call Example
If you Take the call, the action icons are changed as in figure: Communication Icons .
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Figure 4.5: Communication Icons
You can click these icons to:
- Hang up
- Put on hold
- Transfer the call
- Record the call

4.5.2 Chat
The chat icon displays the instant messaging box to communicate with your contacts. The chat
window remains open independently on the desktop.

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Chat is a feature that is available from the:

- Virtual desktop
In the Virtual Desktop, when you click the Chat icon, the dialog window is displayed. You
can select an available contact, enter your text and click Send. The message is sent to the
contact. Depending on the contact status, the message is stored or displayed.
- MCC application.
In the MCC, choose Chat from the contextual menu associated with the contact to open
the dialog window.
The Chat dialog window contains icons that link directly to the communication tools.
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Figure 4.6: Chat message box
Your text message is sent to the contact if his presence status is green.
The Chat function is not available in a 3G mobile environment.

4.5.3 Email
The Email menu option displays an E-mail page which is addressed to the specific contact.
Other contacts can be added and attachments can be included.

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4.6 The Mobile MCC

This section describes the Multimodal Communications Companion and how it can be
visualized on mobile telephones.
Note 1:
Appearance can vary according to your manufacturer, provider and personal settings.
To access the URL for the virtual desktop, your mobile phone requires internet capability. It
uses a secure protocol (https) via a WAP portal and can be used with:
- Smartphones
- Blackberrys
- Personal Digital Assistants (PDA)
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The MCC provides the same Webmail, Calendar, Contacts, and Telephony services that are
provided by the MCC application on your PC.
Reminder:
The Chat function is not available in a 3G mobile environment.
The default screen displays the desktop tools icons and the current message status, calls and
events.
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Webmail: You can use the webmail to send and receive E-mails with attachments.
Calendar: You can access the calendar to:
- Consult, and modify your events
- Refuse or accept invitations
Note 2:
The calendar parameters can only be modified via a PC.
Contacts: You can display the Contacts and their details.
You can use Click to call directly from the contact list.
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Figure 4.9: Contact Screen
Telephony: You can see the message status and access your voice mail messages

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