4.

0 OPERATIONAL PLAN
Operational Plan is a detailed plan used to provide a clear picture of how a team, section
or department will contribute to the achievement of the organisation's strategic goals. It
describe milestones, conditions for success and explain how or what portion of a strategic
plan will be use in the operation during the operational period, in the case of application,
a fiscal year or another given budgetary term. An operational plan is the lowest
management part and justification of an annual operating budget request.

4.1 THE OBJECTIVE OF OPERATIONAL PLAN AS FOLLOWS:

 To provide high quality of product and services.

 To ensure the operation of the business runs smoothly.
 To maintain consistency and stability in our service.
 To optimize the customer satisfaction and fulfil their expectation toward
our ability to serve in high quality services and less waiting time.

4.2 OPERATION HOURS

BUSINESS HOUR

MONDAY - SATURDAY 10.00 AM - 08.30 PM

SUNDAY AND PUBLIC HOLIDAY CLOSED

Arora Sport Trading Sdn. Bhd operates 6 days a week and 10 hours every day. On
every Sunday and some of public holidays, this company will closed.
4.3 TRANSFORMATION PROCESS

EXTERNAL ENVIRONMENT FORCES

BUSINESS INPUT TRANSFORMATION BUSINESS OUTPUT

PROCESS

Labor :
1. Equipment purchase
Administration 1. Sports ware
Management
2. Materials purchasing
2. Running Attire
Operational Management
Financial Management 3. Workers hiring

4. Materials stock are

Capital : registered in the
Utensils Equipment : inventory system

Chairs, Mirror, Hanger,

Cupboard, Air Conditioner, 5. Materials barcode are
Plastic, Jarment Steamer produced and sorted
Materials: accordingly

Collar T-Shirt, Round Neck, 6. Serve and packaged

Cotton (Round Neck / to the customers
Collar), Sleeveless, Sport
Wear, Running Attire, Bibs,
Sock, Bag, T-suit / T-'pant /
Tights / Hoodie
4.4 LOCATION OF OPERATION

Figure 4.1 : Map Location of Operation

4.5 OPERATION LAYOUT PLAN

Figure 4.2: Layout Plan

 Analysis

As per the layout above, the entrance and space for visitors to walk is limited because
space provided is not big enough and the way to crowd because of people getting in and
out will disturb the customer who want to make a payment and the customer will become
uncomfortable.
4.5.1 PROPOSAL FOR THE NEW LAYOUT

 Recommendation
The space of the shop must been renovated for extra-large and the counter put in a
middle for make it easier to customer make a payment. The shop will be more free
spacious and can add more collection of sport ware.

Figure 4.3: Propose Layout Plan

4.6 WORKERS IN OPERATION ACTIVITIES

Position No. of Staff

Administration Management 1

Operational Management 1

Financial Management 1

MANPOWER PLANNING

Based on business dictionary, manpower planning is defined as an estimating or projection

skill required over time project and detailing on how and when they will be acquired.
Manpower planning that determined the planned rate of production per day of the particular
section of job. It is important to determine what total amount of salary that needs to be given
the workers. We discussed that the worker is from outsiders.

Position Task and Responsibilities

Administration Manager  To control or monitor the
performance of administrative
department.
 To monitor the workers of
administrative department.
Operational Manager  To control the operation of the
business.
 To manage the smooth flow of the
services production and retail
production provided by the business.
Financial Manager  To control the financial of the
business.
 To prepare a financial statements of
the business.

Schedule of task and responsibilities

4.7 PROCESS FLOW CHART

Here we had prepared the flow chart of buying processing :

Start

Choose the
best clothes.

Find the right

size.

Try in fitting
room.

Confirm the size

and the design

Payment

End
4.8 OPERATIONAL BUDGET

PARTICULARS RM RM
Non-Current Assets
Equipment 6,800
Fixtures and fitting 2,500
Total Non-Current Assets 9,300

Working Capital
Purchase of Raw Materials 51,492
Salaries, EPF & SOCSO 4,160
Total Working Capital 55,652

Other Requirements
Registration & Licenses 250
Operating Expenses 1,500
Total Other Requirements 1,750

Total 66,702
4.8.1 LIST OF SUPPLIER / INVENTORY

QUANTITY PRICE
TOTAL
NO. TYPES OF STOCKS (AVERAGE (COST SUPPLIER
(RM)
PER PRICE)
MONTH)
MZAZ GARMENT
1 COLLAR T-SHIRT 100 75.00 7,500.00 ENTERPRISE
MZAZ GARMENT
2 ROUND NECK 100 65.00 6,500.00 ENTERPRISE
COTTON (ROUND MZAZ GARMENT
3 NECK / COLLAR) 100 80.00 8,000.00 ENTERPRISE
MZAZ GARMENT
4 SLEEVELESS 100 60.00 6,000.00 ENTERPRISE
MZAZ GARMENT
5 SPORT WEAR 60 90.00 5,400.00 ENTERPRISE
MZAZ GARMENT
6 RUNNING ATTIRE 80 85.00 6,800.00 ENTERPRISE
MZAZ GARMENT
7 BIBS 70 30.00 2,100.00 ENTERPRISE

8 SOCK 80 9.90 792.00 KAZZA NETWORK

9 BAG 70 35.00 2,450.00 KAZZA NETWORK

T'SUIT / T'PANT /
10 TIGHTS / HOODIE 70 85.00 5,950.00 ALL SPORT HQ

TOTAL 51,492
 4.8.2 LIST OF EQUIPMENT

TOTAL
PRICE PER UNIT
NO. ITEM COST SUPPLIER
UNIT (RM) REQUIRED
(RM)

1 CHAIRS 150.00 4 600.00 IKEA

2 MIRROR 50.00 4 200.00 IKEA

3 HANGER 10.00 100 1,000.00 DIY

4 CUPBOARD 100.00 2 200.00 IKEA

MELAWATI AIRCOND
5 AIR CONDITIONER 1,500.00 2 3,000.00 SERVICE

6 PLASTIC 12.00 100 1,200.00 DIY

JARMENT
7 STEAMER 300.00 2 600.00 IKEA

TOTAL 6,800.00
4.9 QUALITY CONTROL

Quality means customer needs is to be satisfied. Failure to maintain an adequate quality

standard can therefore be unsuccessful. But maintaining an adequate standard of quality also
costs effort. From the first investigation to find out what the potential customer for a new
product really wants, through the processes of design, specification, controlled manufacture
and sale.

1. Distribution to global markets requires products which are compliant with each
country's safety and security standards

2. The acute impact of seasonality for collections, and of the weather on specific
products e.g. skiwear, requiring you to receive the right product at the right time

3. Technical know-how is a valuable asset that needs to be developed and protected,

generating sourcing risks
5.0 RISK MANAGEMENT

Risk management applies to many aspects of any Arora Sports Shop. Business is
subject to internal risks (weaknesses) and external risks (threats). Generally, it can be
control internal risks once you identify them. However, external risks may be out of
your control.

Not all risks to Arora Sports Shop come from negative sources. Risks may come from
positive sources, or opportunities. Expansion and growth are opportunities, but they
also bring additional risk.

The ultimate goal is to minimize the effects of risks on the Arora Sports Shop. One of
the most important investments you can make in your sport shop is creating a business
plan, especially when identifying risks. Creating a business plan will help you assess
risk areas, those areas impacting your ability to continue business and to grow.

The continuation of your business, in the event of any risk, should be addressed in
your plan. Look at anything that could halt, slow, or affect the revenues of your sport
shop. List these risks, rank them in importance, and look at potential costs. Identifying
and assessing risks is something that will require time and should be revisited
periodically. Be sure to schedule time in your calendar to identify areas of business
risk.
5.1 PERSONAL INJURY AND TREATMENT RISKS

Arora Sports Trading are all about making people feel comfortable to use sport ware. But the
materials of the cloths and other equipment creates the environment where accidents and
injuries can happen in any moment without we realize. Accidents that results in injuries
particularly those that could have been prevented with better controls often result in lawsuits.

Major and minor injuries to both clients and employees can be caused by:

 Slippery floors due to the plastic of packaging

 Burns from iron or jarment steamer

Apart from injuries caused by typical slips and falls, it also face risks tied to the professional
services that are providing. Because the nature of your business requires physical touching,it
also have to guard against the perception of any inappropriate physical contact with clients.
The equipment also must have SIRIM certified and be check regularly to avoid any accident.
A broken equipment also can lead to short circuit and fire.
5.2 RECOMMENDATION FOR RISK MANAGEMENT

I. Closed Circuit Television ( CCTV )

II. Fire extinguisher

5.2.1 Closed Circuit Television ( CCTV )

Nowadays many businesses and premises owner consider a CCTV system as an essential tool
for monitoring staff and customer, discouraging theft, personal attacks on staff and abusive
action to property. In addition, it can be a proof to protect themselves against any law action
or safety claims from employee.

Company Type Price

RS Smart Technology RM 1,800.00

B-12-1 Jalan Serai

Wangi 16/G ( upper
Clinic Mediviron)
Alam Avanue 1 Seksyen
16
40200 Shah Alam.

RM 2,250.00
Taching Electronic Sdn
Bhd
Unit C-09-03,
SetiaWalk, Persiaran
Wawasan,
Pusat Bandar Puchong,
47160 Puchong,
Selangor Darul Ehsan,
Malaysia.
Recommendation

 HIKVISON 4 CCTV cameras because of the quality and features is already suitable
for the size of the Barbershop and also offer at lower price.
5.2.2 FIRE EXTENGUISHER

Everything can be happen in today’s business world and safety is one important aspect to
highlight. The risk need to be properly manage, and one of the best ways is through employee
training. The training is important for employee to keep calm if have some danger situation.

Company Type Price

Eversafe Extinguisher Sdn Bhd 1kg ABC Dry Powder Portable RM 79.00

Lot 878 Jalan Subang 9,

Taman Perindustrian Subang,

47500 Subang Jaya,

Selangor Darul Ehsan,

Malaysia

Eversafe Extinguisher Sdn Bhd 2KG ABC Dry Powder RM 99.00

Portable Fire Extinguisher –
Lot 878 Jalan Subang 9,
Carton Box
Taman Perindustrian Subang,

47500 Subang Jaya,

Selangor Darul Ehsan,

Malaysia

Abode Solutions Sdn. Bhd. 9kg ABC Dry Powder Fire RM 145.00
Extinguisher
42A-A, Jalan 6/3

Taman Komersial Pandan

Indah

55100 Kuala Lumpur

Malaysia
Recommendation

 1 unit 9kg ABC Dry Powder is the best choice because it have more ability to cover
of all the operation area. The price also is not very expensive and it also have
certificate license from Fire and Rescue Department of Malaysia.
5.2.3 FIRST-AID KIT

Almost everyone will need to use a first aid kit at some time. Take the time to prepare a kit to
have available for home and travel. First aid kits may be basic or comprehensive. What you
need depends on your medical training and how far you are from professional medical help.
Ready-made first aid kits are commercially available from chain stores or outdoor retailers.
But you can make a simple and inexpensive first aid kit yourself. Be prepared to take enough
medication to last at least as long as you may be traveling (or for a few days more in case of
delays). Carry your medical information with you. In case of emergencies when first aid is
only the beginning of care, people should be prepared to give emergency personnel all of
their current and past medical history.

Company Type Price

AQ Medicare Sdn Bhd, RM 63.60

AQ Medicare First Aid Kit
Level 32, Menara Allianz
FAK2090
Sentral, 203 Jalan Tun
Sambanthan, 50470 Kuala
Lumpur Malaysia

AQ Medicare Sdn Bhd, AQ Medicare First Aid Kit RM 115.28

Level 32, Menara Allianz FAK5490
Sentral, 203 Jalan Tun
Sambanthan, 50470 Kuala
Lumpur Malaysia
Recommendations:

 AQ Medicare First Aid Kit FAK2090 is medium size and easy to keep it. The items
inside also is good enough to take care of small accident.
5.3 RISK MANAGEMENT BUDGET

Item Quantity Price Total Price

HIKVISON 4 1 Set RM 1,800.00 RM 1,800.00

CCTV Cameras

9kg ABC Dry 1 Unit RM 145.00 RM 145.00

Powder Fire
Extinguisher

AQ Medicare First 1 unit RM 63.60 RM 63.60

Aid Kit FAK2090

Total Price RM 2,008.60