CBC Computer Systems Servicing NC II 061213 Final

COMPETENCY-BASED
CURRICULUM
Sector:
INFORMATION AND COMMUNICATION TECHNOLOGY

Qualification:
COMPUTER SYSYTEMS SERVICING NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
_______________________________________________________________________________
CBC – Game Programming NC III -0-
TABLE OF CONTENTS
Page
A. COURSE DESIGN
 Course Structure ……………………………………………...….. 2
 Resources ……….. ………………………………………………. 5
 Assessment Methods ……………………………………………. 7
 Course Delivery …………………………………………………... 7
 Trainer’s Qualifications ………………………………………….. 7
B. MODULES OF INSTRUCTIONS
MODULES (Basic Competencies)

 Participating in workplace communication …….……………... 9
 Working in a team environment ………………………...………. 13
 Practicing career professionalism ……………………..……... 16
 Practicing occupational health and safety procedures …….… 20
MODULES (Common Competencies)
 Applying quality standard ………...……………………………… 26

 Performing computer operation…...……………….……..…….. 30
 Performing measurements and calculation…………………….. 37
 Preparing and interpreting technical drawing………………….. 41
 Using hand tools………………………………...………………… 45
 Terminating and connecting electrical wiring and electronics
circuit……………………………………………………….. 50
 Testing electronic components……………………..…………… 54
MODULES (Core Competencies)
 Installing and configuring computer systems…………..………. 61

 Setting-up computer networks……………………..……………. 69
 Setting-up computer servers………………….…….... ….…….. 76
 Maintaining and repairing computer systems and networks.… 81
COURSE DESIGN
Computer Systems Servicing NC II
Qualification Title: Date Developed:

CBC Computer Systems Servicing NC II Date Revised: Page: 1
COURSE DESIGN
COURSE TITLE : Computer Systems Servicing NC II
NOMINAL DURATION : 280 hours
COURSE DESCRIPTION :
This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It covers the
basic and common competencies in addition to the core competencies such as to install
and configure computers systems, set-up computer networks and servers and to maintain
and repair computer systems and networks. A trainee who has achieved this qualification is
competent to be a Computer assembler, Computer service technician, Network technician
and Computer maintenance technician.
TRAINEE ENTRY REQUIREMENTS:
The trainees who wish to enter the course should possess the following
requirements:
 can communicate either oral and written;

 must be physically and mentally fit
 with good moral character; and
 must pass the trainability/aptitude test.
This list does not include specific institutional requirements such as

educational attainment, appropriate work experience and others that may be
required from the trainees by the school or training center delivering the TVET
program.
Qualification Title: Date Developed: February 2013

COURSE STRUCTURE
Units of Nominal
Module Title Learning Outcome
Competency Hours
BASIC 40
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 8 hours
workplace workplace workplace information
communication communication 1.1.2 Complete relevant work-
related document
1.1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team 8 hours
environment team role and responsibility
environment 2.1.2 Describe work as a team
member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal 8 hours
professionalism career objectives with
professionalis organizational goals.
m 3.1.2 Set and meet work priorities.
3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. 16 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks.
safety safety 4.1.4 Maintain occupational health
procedures procedure and safety awareness.
COMMON 80
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality or received 8 hours
standards standards materials
1.1.2 Assess own work
1.1.3 Engage in quality
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks 16 hours
computer computer to be taken/undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Assess information using
computer
2.1.4 Produce output/data using
computer system
2.1.5 Use basic functions of a
web browser to locate
information
2.1.6 Maintain computer
equipment and systems

Units of Nominal
Module Title Learning Outcome
Competency Hours
3. Perform 3.1 Perforning 3.1.1 Select measuring 8 hours
mensuration mensuration instruments
and calculation and calculation 3.1.2 Carry out measurement
and calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing and 4.1.1 Identify different kinds of 8 hours
interpret interpreting technical drawings
technical technical 4.1.2 Interpret technical drawing
drawings drawings 4.1.3 Prepare/make changes on
electrical/electronic
schematic and drawings
5. Use hand tools 5.1 Using hand 5.1.1. Plan and prepare for task 8 hours
tools to be undertaken
5.1.2. Prepare hand tools
5.1.3. Use appropriate hand tools
and equipment
5.1.4. Maintain hand tools
6. Terminate and 6.1 Terminating 6.1.1 Plan and prepare for 8 hours
connect and connecting termination/ connection of
electrical wiring electrical wiring electrical wiring/electronic
and electronics and electronics circuits
circuit circuit 6.1.2 Terminate/connect
wiring/electronic circuits
6.1.3 Test termination/
connections of electrical
wiring and electronics
circuits
7. Test electronic 7.1 Testing 7.1.1. Determine criteria for 24 hours
components electronic testing electronics
components components
7.1.2. Plan an approach for
component testing
7.1.3. Test components
7.1.4. Evaluate the testing
process

CORE 160
1. Install and 1.1. Installing and 1.1.1. Assemble computer
configure configuring hardware
computer computer 1.1.2. Install operating system
systems systems and drivers for peripherals/
devices.
40
1.1.3. Install the computer
application software
1.1.4. Conduct testing and
documentation
2. Set-up 2.1. Setting-up 2.1.1. Install network cables

computer computer 2.1.2. Set network configuration
networks networks 2.1.3. Set router/Wi-Fi/ wireless
access point/repeater
configuration 40
2.1.4. Inspect and test the
configured computer
networks
3. Set-up 3.1. Setting-up 3.1.1. Set-up user access

Computer Computer 3.1.2. Configure network services
Servers Servers 3.1.3. Perform testing,
documentation and pre-
40
deployment procedures
4. Maintain and 4.1. Maintaining 4.1.1. Plan and prepare for

repair and repairing maintenance and repair
computer computer 4.1.2. Maintain computer systems
systems and systems and and networks
networks networks 4.1.3. Diagnose faults of
computer systems
40
4.1.4. Rectify/correct defects in
computer systems
4.1.5. Inspect and test the
computer systems and
networks

RESOURCES:
Recommended list of tools, equipment and materials for the training of 25 trainees
for Computer Systems Servicing – NC II
QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees
QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point

1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees
QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)
QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
 NOTE: For free Open source systems users - Institutions should own at least one (1)
valid license for the following: Desktop OS, Network OS, Office Productivity
Software and Antivirus.

QUANTITY RESOURCES / MANUALS
26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals
ASSESSMENT METHODS:
 Written exam
 Practical exam
 Observation in workplace
 Demonstration
COURSE DELIVERY:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia
 Hands on practice
 Simulation
 Project making/ laboratory exercises
TRAINERS QUALIFICATIONS
 Holder of National TVET Trainer’s Certificate (NTTC) Level 1

 Must be physically and mentally fit
 *Must have at least 2 years relevant job/industry experience
 must be a civil service eligible (for government position or appropriate
professional license issued by the Professional Regulatory Commission)
*Optional. Only when required by the hiring institution.
Reference: TESDA Board Resolution No. 2004 – 03

MODULES OF INSTRUCTIONS
BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.
QUALIFICATION LEVEL : NC II
PREREQUISITE : Receive and Respond to Workplace Communication. (NC I)
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/ trainees will be able to:
LO1. Obtain and convey workplace information
LO2. Complete relevant work related documents
LO3. Participate in workplace meeting and discussion

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined workplace procedures for the location and storage of information are
used.
7. Personal interaction is carried out clearly and concisely.
CONTENTS:
 Parts of speech
 Sentence construction
 Effective communication
CONDITIONS:
The students/ trainees must be provided with the following:
 Writing materials (pen & paper)

 References (books)
 Manuals
METHODOLOGIES:
 Group discussion
 Interaction
 Lecture
 Reportorial
ASSESSMENT METHODS:
 Written test
 Practical/performance test
 Interview

LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and established
protocols.
4. Workplace interactions are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONTENTS:
 Sentence construction
 Technical writing
 Recording information
CONDITIONS:
The students/trainees must be provided with the following:
 Paper
 Pencils/ball pen
 References (books)
 Manuals
METHODOLOGIES:
 Group discussions
 Interaction
 Lecture
ASSESSMENT METHODS:
 Written test
 Interview

LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS
ASSESSMENT CRTERIA:
1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms and documents are identified and
rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.
CONTENTS:
 Basic mathematics
 Technical writing
 Types of forms
CONDITIONS:
 Paper
 Pencils/ball pen
 Reference books
 Manuals
METHODOLOGIES:
 Interaction
 Lecture
ASSESSMENT METHODS:
 Written test
 Interview

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTION : This module covers the knowledge, skills, and attitudes
required to relate in a work based environment.
QUALIFICATIONLEVEL : NC II
Upon completion of this module, the students/ trainees will be able to:
LO1. Describe and identify team role and responsibility in a team
LO2. Describe work as a team

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM
1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are identified.
4. Roles and responsibilities of other team members are identified and recognized.
5. Reporting relationships within team and external to team are identified.
CONTENTS:
 Team role
 Relationship and responsibilities
 Role and responsibilities with team environment
 Relationship within a team
CONDITIONS:
 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
 Written test
 Observation
 Simulation
 Role playing

LO2. WORK AS A TEAM MEMBER
1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and objectives were
made.
3. Reporting using standard operating procedures followed.
4. Development of team work plans based from role team is contributed.
CONTENTS:
 Communication process
 Team structure/team roles
 Group planning and decision making
CONDITIONS:
 SOP of workplace
 Job procedures
 Organization or external personnel
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
MODULE TITLE : PRACTICING CAREER PROFESSIONALISM
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically to
integrate personal objectives with organizational goals set
and meet work priorities and maintain professional growth
and development.
Upon completion of this module, the trainee/student must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS
1. Personal growth and work plans towards improving the qualifications set for
professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
CONTENTS:
 Personal development-social aspects: intra and interpersonal development

 Organizational goals
 Personal hygiene and practices
 Code of ethics
CONDITIONS:
 Workplace
 Code of ethics
 Organizational goals
 Hand outs and Personal development-social aspects
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
 Interactive -lecture
 Simulation
 Demonstration
 Self paced instruction
ASSESSMENT METHODS:
 Role play
 Interview
 Written examination

LO2. SET AND MEET WORK PRIORITIES
1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.
CONTENTS:
 Organizational Key Result Areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment
CONDITIONS:
The students/ trainees must be provided with the following
 Hand outs on
Organizational KRA
Work values and ethics
Company policies and standards
Sample job targets
 Learning guides
METHODOLOGIES:
 Interactive lecture
 Structured activity
 Demonstration
ASSESSMENT METHODS:
 Role play
 Interview

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/ observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.
CONTENTS:
 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses
CONDITIONS:
The students/trainees must be provided with the following
 Quality standards
 GAD handouts
 CD’s, VHS tapes on professionalism in the workplace
 Professional licenses samples
METHODOLOGIES:
 Film viewing
 Role play/simulation
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND
SAFETY PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND

SAFETY PROCEDURES
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining occupational health
and safety (OHS) awareness.
LO1. Identity hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness

LO1. IDENTIFY HAZARDS AND RISKS
1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.
CONTENTS:
 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators
CONDITIONS:
 Workplace
 Personal protective equipment (PPE)
 Learning guides
 Hand-outs
Organizational safety and health protocol
OHS indicators
Threshold limit value
Hazards/risk identification and control
METHODOLOGIES:
 Interactive -lecture
 Simulation
 Symposium
 Group dynamics
ASSESSMENT METHODS:
 Situation analysis
 Interview
 Practical examination

LO2. EVALUATE HAZARDS AND RISKS
1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV)
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.
CONTENTS:
 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations
CONDITIONS:
 Hand outs on
Philippine OHS standards
Effects of hazards in the workplace
Ergonomics
ECC regulations
 TLV table
METHODOLOGIES:
 Situation analysis
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Interview
 Simulation

LO3. CONTROL HAZARDS AND RISKS
1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.
CONTENTS:
 Safety regulations
Clean air act
Electrical and fire safety code
Waste management
Disaster preparedness and management
 Contingency measures and procedures
CONDITIONS:
 Hand outs on
Safety Regulations
Clean air act
Electrical and fire safety code
Waste management
Disaster preparedness and management
Contingency measures and procedures
 OHS personal records
 PPE
METHODOLOGIES:
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction
ASSESSMENT METHODS:
 Interview
 Case/situation analysis
 Simulation
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.
CONTENTS:
 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training
CONDITIONS:
 Workplace
 PPE
 OHS personal records
 Health record
METHODOLOGIES:
 Simulation
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment

COMMON COMPETENCIES

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS
MODULE TITLE : APPLYING QUALITY STANDARDS
MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the workplace.
The unit also includes the application of relevant safety
procedures and regulations, organization procedures and
customer requirements.
.
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement

LO1. ASSESS QUALITY OF RECEIVED MATERIALS
1. Work instruction obtained and work carried out in accordance with standard
operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures
CONTENTS:
 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures
CONDITIONS:
Students/trainees must be provided with the following:
 Work instructions
 Manuals (operation manual of the company/ manufacturer’s Instruction/ service
manual)
 Company/ workplace standards and specifications
METHODOLOGIES:
 Lecture-demonstration
ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration

LO2. ASSESS OWN WORK
1. Documentation relative to quality within the company identified and used

2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded
in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.
CONTENTS:
 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)
CONDITIONS:
 Organization work procedures

 Manufacturer’s instruction manual
 Customer requirements
 Other forms
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. ENGAGE IN QUALITY IMPROVEMENT
1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored
CONTENTS:
 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes
CONDITIONS:
 Organization work procedures

 Manufacturer’s instruction manual
 Customer requirements
 Other forms
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS
MODULE TITLE : PERFORMING COMPUTER OPERATIONS
MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which include
inputting, accessing, producing, and transferring data using
the appropriate hardware and software.
LO1. Plan and prepare for tasks to be taken/ undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce output/data using computer system
LO5. Use basic functions of a web browser to locate information
LO6. Maintain computer equipment and systems

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN
1. Requirements of tasks determined in accordance with the required output

2. Appropriate hardware and software selected according to task assigned and
required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures
CONTENTS:
 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright
CONDITIONS:
 Equipment:
1 unit of computer
Voltage regulator / UPS
 Learning materials:
Learning manuals
Work Instruction
Hand-outs
 Supplies/ materials:
Operating system
Application program
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO2. INPUT DATA INTO COMPUTER
1. Data entered into the computer using appropriate program/application in

accordance with company procedure
2. Accuracy of information checked and information saved in accordance with
standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines
CONTENTS:

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Basic ergonomics of keyboard and computer user
CONDITIONS:
 Equipment:
1 unit of computer
Voltage regulator/ UPS
Learning manuals
Work Instruction
Hand-outs
Operating system
Application program
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. ACCESS INFORMATION USING COMPUTER
1. Correct program/application selected based on job requirements

2. Program/Application containing the information required accessed according to
company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards
CONTENTS:

 Business application
 System software
 Basic ergonomics of keyboard and computer user
CONDITIONS:
 Equipment:
1 unit of computer
Voltage regulator / UPS
Learning manuals
Work instruction
Hand-outs
Operating system
Application program
Disks
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM
1. Entered data processed using appropriate software commands

2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures
CONTENTS:

 Computer peripherals
CONDITIONS:
 Equipment:
1 unit of computer
Printer
Learning manuals
Work Instruction
Hand-outs
Operating system
Application program
Disks
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION
1. Information requirements for Internet search established

2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required
CONTENTS:
 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Book marking
CONDITIONS:
 Equipment:
1 unit of computer
Learning manuals
Work Instruction
Hand-outs
Operating system
Application program
Disks
- Paper
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS
1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating
procedures
CONTENTS:
 Security measures
 Anti-virus software/programs
 File management
CONDITIONS:
 Equipment:
1 unit of computer
Learning manuals
Work Instruction
Hand-outs
Operating system
Application program
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION
MODULE TITLE : PERFORMING MENSURATION AND CALCULATION
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes and
values needed identifying, caring, and using measuring
instruments.
Upon completion of the module, the trainees/students should be able to:
LO1. Select measuring instrument.
LO2. Carry out measurement and calculation.
LO3. Maintain measuring instruments.

LO1. SELECT MEASURING INSTRUMENT
1. Object or component to be measured is identified.

2. Correct specifications are obtained from relevant source.
3. Appropriate measuring instrument is selected in line with job requirement.
CONTENTS:
 Types of components and object to be identified

 Knowing the correct specifications of the relevant sources
 Identify the necessary measuring tools in selecting the job requirements
 Communication skills
CONDITIONS:
 Try square
 Protractor
 Steel rule
 Taper
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO2. CARRY OUT MEASUREMENT AND CALCULATION
1. Appropriate measuring instrument selected to achieve required outcome.

2. Accurate measurements obtained for job.
3. Calculation needed to complete work tasks are performed using the four
fundamentals operations (addition, subtractions, multiplication and division)
4. Calculation involving fractions, percentages, and mixed numbers used to
complete workplace tasks.
5. Instruments read to the limit of accuracy of the tool.
CONTENTS:
 Identifying appropriate measuring instruments to be used

 Use accurate measurements for the tasks given.
 Using the four fundaments of mathematical operations
 Introducing proper procedure in calculating fractions, percentages, and mixed
numbers to perform in the given tasks.
CONDITIONS:
 Torque gauge
 Combination gauge
 Volume
 Area
 Circumstance
 Thickness
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. MAINTAIN MEASURING INSTRUMENT
1. Measuring instruments not dropped to avoid damage.

2. Measuring instruments cleaned before and after using.
3. Proper storage of instruments undertaken according to the manufacturer’s
specifications and standard operating procedures.
CONTENTS:
 Using appropriate instruments tools to avoid damage.

 Proper procedure in cleaning up the workplace before and after using
 Identifying the proper storage of the instruments to be kept that met the
manufacturer’s specifications and standard to avoid damage in mismatching.
CONDITIONS:
 Straight edge
 Steel rule
 Displacement
 Inside diameter
 Outside diameter
 Thickness
 Taper
 Out of roundness
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING
MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude and
values needed to prepare/interpret diagrams, engineering
abbreviation and drawings, symbols and dimensions.
Upon completion of the module, the trainees/ students should be able to:
LO1. Identify different kinds of technical drawings
LO2. Interpret technical drawings
LO3. Prepare/ make changes on electrical/ electronic schematics and drawings

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS
1. Correct technical drawing selected according to job requirements

2. Technical drawings segregated in accordance with the types and kinds of
drawings.
CONTENTS:
 Drawing conventions
 Symbols
 Dimensioning conventions
 Mark-p/ notation of drawings
CONDITIONS:
 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and instrumentation diagrams
 Loop diagrams
 System control diagrams
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO2. INTERPRET TECHNICAL DRAWING
1. Components, assemblies or objects recognized as required

2. Dimensions of the key features of the objects depicted in the drawing correctly
identified
3. Symbols used in the drawing identified and interpreted correctly
4. Drawing checked and validated against job requirements or equipment in
accordance with standard operating procedures
CONTENTS:
 Reading skills required to interpret work instructions

 Skills in interpreting electrical/ electronic signs and symbols
CONDITIONS:
 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and Instrumentation diagrams
 Loop diagrams
 System control diagrams
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. PREPARE/ MAKE CHANGES ON ELECTRICAL ELECTRONIC SCHEMATICS
AND DRAWINGS
1. Electrical/ electronic schematic drawn and correctly identified

2. Correct drawing identified, equipment selected and used in accordance with job
requirements
CONTENTS:
 Mathematics
CONDITIONS:
 Components/ dividers
 Drawing boards
 Rulers
 T-square
 Calculator
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

UNIT OF COMPETENCY : USE HAND TOOLS
MODULE TITLE : USING HAND TOOLS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes on
the safe use, handling and maintenance of tools.
.
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment
LO4. Maintain hand tools

LO1. PLAN AND PREPARE TASKS TO BE UNDERTAKEN
1. Tasks to be undertaken properly identified.

2. Appropriate hand tools identify
3. Hand tools selected according to the task requirements.
CONTENTS:
 Identifying appropriate hand tools

 Identifying tasks
 Selecting appropriate hand tools
CONDITION:
 Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,

pliers, punches
 Wrenches
 Files
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO2. PREPARE HAND TOOLS
1. Appropriate hand tools checked for proper operation and safety

2. Unsafe or faulty tools identified
3. Marked all tools for repair according to standard company procedures
CONTENTS:
 Operation of hand tools

 Function of hand tools
 Common faults of hand tools
 Safety requirements of hand tools
 Preparing tools
CONDITION:
 Hand tools for adjusting, dismantling, assembling, finishing, cutting,

 Tool set (screwdrivers, pliers, punches, wrenches, files)
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT
1. Tools used according to tasks undertaken

2. All safety procedures in using tools observed at all times
3. Malfunctions, unplanned or unusual events reported to the supervisor
CONTENTS:
 Function of tools
 Safety requirements of tools
 Proper used of tools
 Creating report for malfunctions, unplanned or unusual events
CONDITION:
 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO4. MAINTAIN HAND TOOLS
1. Tools used according to tasks undertaken

2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures
CONTENTS:
 Maintenance of tools
 Storage of tools
 Standard operational procedures, principles and techniques in maintaining a tools
CONDITION:

 Cleaning
 Lubricating
 Tightening
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits.
.
LO1. Plan and prepare for termination/connection of electrical wiring/electronics

circuits
LO2. Terminate/connect wiring/electronic circuits
LO3. Test termination/connections of electrical wiring/electronics circuits

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS
1. Materials are checked according to specification and tasks

2. Appropriate tools and equipment are selected according to tasks requirements
3. Task is planned to ensure OHS guidelines and procedures followed.
4. Electrical wiring/electronic, circuits are correctly prepared for connecting\
termination in accordance with instructions and worksite procedures.
CONTENTS:
 Proper handling of tools, test instruments and equipment

 Electrical theory
 OHS guidelines and procedures
 Use of PPE
CONDITIONS:
 Supplies and materials

 Tools, instruments and equipment
 OHS Manual
 Personal protective equipment
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS
1. Safety procedures in using tools are observed at all times and appropriate
personal protective equipment used
2. All works are undertaken safety in accordance with the workplace and standard
procedures.
3. Appropriate ranges of methods in termination/connection are used according to
specifications, manufacturer’s requirements and safety.
4. Correct sequence of operation is followed
5. Accessories are used and adjusted, if necessary
6. Confirmed that terminations/connections are undertaken successfully in
accordance with job specification.
CONTENTS:
 Use of tools
 Use of test instruments/equipment
 Single phase AC principles
 Wiring techniques
 Soldering techniques
CONDITIONS:
 Materials
Cables
Soldering lead
Wires
 Tools and equipment
Pliers
Cutters
Screw drivers
Soldering gun
Multi-tester
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS
CIRCUITS
1. Testing of all completed termination/connections of electric wiring/electronic

circuits is conducted for compliance with specification and regulations using
appropriate procedures and equipment
2. Wiring and circuits are checked using specified testing procedures
3. Unplanned events or conditions are responded to in accordance with established
procedures.
CONTENTS:
 Use of test instruments/equipment

 Single phase AC principles
 Wiring techniques
CONDITIONS:
 Materials
Cables
Soldering lead
Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
METHODOLOGIES:
ASSESSMENT METHODS:
 Hands-on
UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS
MODULE TITLE : TESTING ELECTRONIC COMPONENTS
required to test electronic components. It includes
competencies in determining the criteria for testing
electronics components, planning an approach for
component testing, testing the components and evaluating
the testing process.
LEARNING OUTCOMES:
LO1. Determine criteria for testing electronics components
LO2. Plan an approach for component testing
LO3. Test components
LO4. Evaluate the testing process
Qualification Title: Date Developed: September 2012

LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS
ASSESMENT CRITERIA:
1. Work instructions are obtained and clarified based on job order or client
requirements
2. Responsible person is consulted for effective and proper work coordination
3. Data sheets/Application notes are obtained and interpreted based on
manufacturer’s specifications
4. Testing criteria are defined to ensure that components meet technical and quality
requirements
5. Document and communicate testing criteria to relevant personnel
CONTENTS:
 Following the work instructions

 Job orders and client requirements
 Effective work coordination
 Interpreting data sheets/application
 Types and definition of testing criteria
 Reading skills
CONDITIONS:
Students/ trainees must be provided with the following:
 Video or illustrated materials

 Data sheets/Application notes
 Electronic components
 Testing instruments and equipment
 Report forms
METHODOLOGIES:
ASSESSMENT METHODS:
 Written test
 Observation and oral questioning

LO2. PLAN AN APPROACH FOR COMPONENT TESTING
ASSESMENT CRITERIA:
1. Various testing methods are Identified based on types of electronic components

2. Characteristics and appropriateness of testing methods to be used during
development and on completion is determined
3. Testing methods are considered/selected in relation to appropriate testing
strategy
4. Plan for testing components is developed at specified points during development
and on completion
5. Required test & measuring instruments and tools are prepared and checked in
accordance with established procedures
6. Records system is established to document testing results, including problems
and faults
CONTENTS:
 Types of electronic components

 Different types of testing methods
 Develop a plan for testing
 Preparation of test and measuring instruments
 Established procedures on testing components
 Recording and documentation of testing results
CONDITIONS:

 Testing results
 Report forms
METHODOLOGIES:
ASSESSMENT METHODS:
 Written test

LO3. TEST COMPONENTS
ASSESMENT CRITERIA:
1. Testing methods are applied to ensure that products meet creative, production
and technical requirements
2. Appropriate PPE are used and OHS procedures are followed according to
workplace standards
3. Problems and faults detected by testing are recorded and remedial steps taken in
records system is documented
4. Problems and faults detected during testing are resolved in accordance with
agreed project or industry practice
5. Evaluate final products against the previously determined criteria
6. Testing process is documented and summarized evaluation report is submitted to
relevant personnel
CONTENTS:
 Operation of testing instruments and equipment

 Applying testing methods
 Personal protective equipment (PPE)
 Occupational health and safety (OHS) procedures
 Testing
o Performing off-board testing
 Resistor
 Capacitor
 Inductor
 Diodes and transistors
 Thyristors
o Performing on-board testing
 Resistor
 Capacitor
 Inductor
 Diodes and transistors
 Thyristors
 Integrated circuits (e.g. regulator, timer, gates, op-amps ICs, etc. )
 Safety
o Work Safety requirements and economy of materials with durability
o Knowledge in 5S application and observation of required timeframe
o Knowledge of proper handling and disposal of chemicals
 Materials, tools and equipment uses and specifications
o Identification of hand and power tools
o Proper care and use of tools
 Work efficiently & systematically
 Use and maintenance of tools and equipment
 Skills in testing electronic components
 Work safety practices and time management
 Problem solving skills

 Fault finding techniques
 Detecting and resolving faults
 Evaluation of the tested products
 Production and technical requirements
 Recording and documentation
CONDITIONS:
 Working area/bench
 Testing results
 Report forms
METHODOLOGIES:
ASSESSMENT METHODS:
 Written test

LO4. EVALUATE THE TESTING PROCESS
ASSESMENT CRITERIA:
1. Testing methods that were successful and those that led to difficulties are
identified based on industry standards
2. Testing process and records system are evaluated based on standard
procedures
3. Test results/findings are documented for subsequent components testing.
CONTENTS:
 Identifying the successful testing methods

 Testing process and recording systems
 Evaluation of the testing process
 Documentation of the test results/findings
CONDITIONS:
 Tools and equipment (see range of variables)

 Working area/bench
 Assessment rating sheet
 Reporting forms
METHODOLOGIES:
 Film Viewing
ASSESSMENT METHODS:
 Written Test
 Demonstration and Questioning
 Assessment of Output Product

CORE COMPETENCIES

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS
MODULE TITLE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS
MODULE DESCRIPTOR : This module covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.
LO1. Assemble computer hardware

LO2. Install operating system and drivers for peripherals/ devices
LO3. Install application software
LO4. Conduct testing and documentation

LO1. ASSEMBLE COMPUTER HARDWARE
1. Unit assembly is planned and prepared to ensure OH&S policies and procedures
are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the installation work are
obtained in accordance with established procedures and checked for correct
operation and safety
4. Computer hardware is assembled in accordance with established procedures and
systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance with
hardware requirements.
6. 5S and 3Rs are followed according to environmental policies
CONTENTS:
 Types of computers
 Parts of computers
o Description and purpose of hardware
 Input devices
 Processing devices
 Output devices
o Description and purpose of firmware
 Operation and function of Basic Input-Output System (BIOS)
 Safety handling of computer parts
o Electro-static devices (ESD)
o Effects of contaminants in computer parts
o Bending of boards
 Systems design
o Power supply requirements
o System specifications
 CPU core design and specifications
 Memory specifications
 Peripheral ports specifications
o Enclosures and form factors
o Monitors, mouse and keyboards
 Computer assembly procedures
o Parts and peripheral mounting
o Motherboard settings and configurations
o Controls and peripheral ports orientation
o Air flow and ventilation
 Desktop PC interface/hook up procedures
 Power ON self-test and BIOS configuration procedures
 5S and 3Rs environmental policies

CONDITIONS:
 Tools and test instruments

o Screwdriver set
 Philips and flat
 T-series
 Hex
o Headlamp
o Anti-static wrist strap
o Long nose pliers
o Multi-tester
o Table mat
 Desktop PC parts and peripherals
o Processor, mother board and memory
o Video card
o Network interface card
o Hard disk and optical drive
o Enclosure with power supply
o Keyboard, mouse and speaker
o Monitor
o Test speaker (internal)
 Access to power source
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration

LO2. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES
1. Portable bootable devices are created in accordance with software manufacturer

instruction
2. Customized installers are prepared in accordance with software utilization guide
and end user agreement.
3. Installation of portable applications are carried out in accordance with software
user guide and software license
4. Operating system (OS) is installed in accordance with established installation
procedures and to comply with end-user requirements
5. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
6. OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
7. On-going checks of the quality of the work are undertaken in accordance with
established procedures
CONTENTS:
 Preparation of installers
o Slip-streaming
o Preparing bootable portable and optical devices
 Disk management
o Disk formatting
o Disk partitioning
 Computer operating systems
o Windows
o MAC OS X
o Linux
 OS installation procedures
o Desktop OS
 Single boot
 Dual boot
o Network OS
 Single boot
 Dual boot
o 64-bit OS
 Installation of devices/drivers
 Update procedures
o OS
o Device drivers

CONDITIONS:
 Portable devices
o Flash drive
o External optical drive
 Computer
o 32-bit Desktop computer
o 64-bit desktop computer
o Laptop
 Computer peripherals/devices
o Printer
o Scanner
o Network interface card (NIC)
 Installer
o Desktop OS
o Network OS
o 64-bit desktop OS
o Device drivers
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
ASSESSMENT METHODS:
 Written exam

LO3. INSTALL THE COMPUTER APPLICATION SOFTWARE
1. Application software are installed based on software installation guides, end-user

requirements and software license agreement
2. Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements
CONTENTS:
 Installation of applications
o Productivity tools
o Games
o Utilities
 Anti-virus
 Diagnostic/repair
 Virtualization software
 Application software license agreements
 Software update procedures
o Applications
o Utilities
CONDITIONS:
o Flash drive
 Computer
o 32-bit Desktop computer
o 64-bit desktop computer
o Laptop
o Printer
o Scanner
o Network interface card (NIC)
 Appropriate installers for software applications/programs
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Film viewing
ASSESSMENT METHODS:
 Written exam

LO4. CONDUCT TESTING AND DOCUMENTATION
1. Devices / systems and/or installation is tested to determine whether it conforms

to requirements
2. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
3. Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements
CONTENTS:
 Purpose and importance of stress test

 Stress test procedures
o CPU
o Memory
o Hard disk
o Video card
 Documentation procedures
CONDITIONS:
o Flash drive
 Stress test software
 Desktop computer or laptop
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
ASSESSMENT METHODS:
 Written exam
 Practical exam
 Demonstration

UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS
MODULE TITLE : SETTING-UP COMPUTER NETWORKS
MODULE DESCRIPTOR : This module covers the outcomes required in setting-up

computers networks for LANs and SOHO systems. It
consists of competencies to install network cables, set
network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the
configured computer networks.
LO1. Install network cables
LO2. Set network configuration
LO3. Set router/Wi-Fi/ wireless access point/repeater configuration
LO4. Inspect and test the configured computer networks

LO1. INSTALL NETWORK CABLES
1 Cable routes are determined and planned in accordance with network design and
actual installation site.
2 Network materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3 Tools, equipment and testing devices needed to carry out the installation work are
obtained in accordance with established procedures and checked for correct
operation and safety
4 Appropriate personal protective equipment is used and OHS policies and
procedures are followed
5 Copper cable splicing is performed based on Electronic Industries Alliance/
Telecommunications Industry Association (EIA/TIA) standards
6 Network cables and cable raceway are installed in accordance with established
procedures and installation requirements
7 Installation work is performed and is checked to ensure no unnecessary damage
has occurred and complies with requirements
8 5S and 3Rs are followed according to environmental policies
CONTENTS:
 Computer networking concepts

o Open system interconnection (OSI) model
 Physical layer
 Data link layer
 Network layer
 Transport layer
o Network components
 Computer system
 Media
Wired or wireless
 Protocol
 Interface / Network devices
Hubs, Switches, Routers and Bridges
o Network topology
o Types of networks
 Size/geographical
Local area network (LAN)
Wide area network (WAN)
 Role
Peer-to-peer
Client Server
 Network cable installation
o Types of cable
 Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP)
 Coaxial

 Fiber optic
o Copper cable splicing standards
 Straight-through
 Cross-over
o Fiber optic cable installation
o Copper cable standards
 CAT5, CAT5e and CAT6
 Roughing- in activities
o Installation of cable raceways/ducts
o Installation of modular panel/box
o Installation of patch panel
 Cable testing
 Principles of 5S and 3Rs
CONDITIONS:
 PC or workstation
 Access to network cable installation board
 Ladder
 PPEs (i.e. goggles, gloves, safety shoes, working clothes, etc.)
Network materials Tools and test instruments

 Network cables  Crimping tool
UTP CAT5e  Side-cutting pliers
UTP CAT6  Screwdriver set
STP CAT5  Portable hand drill with bit set
Terminated fiber optic cables  Hammer
 Slotted PVC  Hacksaw
 Modular box/panel  Pull-push rule
 Patch panel  Tool holster
 Cable organizer kit  LAN tester
 RJ 45
 Fastener (i.e. screw, hole-filler/tox)
METHODOLOGIES:
 Lecture/ Discussion
 Demonstration
ASSESSMENT METHODS:
 Written exam

LO2. SET NETWORK CONFIGURATION
1 Network connectivity of each terminal is checked in accordance with network

design.
2 Any fault or problem in the network system is diagnosed and remedied in line
with the standard operating procedures.
3 Network interface card (NIC) settings are configured in accordance with network
design.
4 Communication checking between terminals are carried out in accordance with
OS network configuration guides
5 Unplanned events or conditions are responded to in accordance with established
procedures
CONTENTS:
 Network design
o Data packet principles
o IP address configuration
 IPV4
 IPV6
o Subnet configuration
o Procedures in configuring Network interface card (NIC) for network
communication
 Protocol
 IP address
 Subnet mask
 Gateway
 Network configuration
o Peer-to-peer cross-over connection
o Peer-to-peer using switch
 Network connectivity testing
o Wizard–based testing
o Command line interface testing
CONDITIONS:
 2 units desktop computers

 Laptop
 Terminated network cables
 Switch
 Access to installed network cables

METHODOLOGIES:
 Demonstration
ASSESSMENT METHODS:
 Written exam

LO3. SET ROUTER/WI-FI/ WIRELESS ACCESS POINT/REPEATER CONFIGURATION
1 Client Device systems settings are configured in accordance with manufacturers’

instructions and end-user preferences
2 Local area network (LAN) port is configured in accordance with manufacturers’
instructions and network design
3 Wide area network (WAN) port is configured in accordance with manufacturers’
instructions and network design
4 Wireless settings are configured in accordance manufacturers’ instructions,
network design and end-user preferences
5 Security/Firewall/Advance settings are configured in accordance with
manufacturers’ instructions and end-user preferences
CONTENTS:
 Router/Wi-Fi/ wireless access point/repeater configuration

 Network interface card (NIC) settings
 Device systems settings configuration
 Local area network (LAN) port configuration
 Wide area network (WAN) port configuration
 Wireless settings configuration
 Security/Firewall/Advance settings and configuration
 Cloud computing
CONDITIONS:

 Laptop
 Switch
 Access to installed network cables
 Router/Wi-Fi/ wireless access point/repeater
METHODOLOGIES:
 Demonstration
ASSESSMENT METHODS:
 Written exam

LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS
1 Final inspections are undertaken to ensure that the configuration done on the
computer networks conforms with the manufacturer’s instruction/manual
2 Computer networks are checked to ensure safe operation.
3 Reports are prepared/completed according to company requirements.
CONTENTS:
 Network connectivity testing

 Documentation procedures
 Philippine Electrical Code relevant to data connection
 Principles of 5S and 3Rs
CONDITIONS:

 Laptop
 Switch
 Access to configured computer network systems
 Router/Wi-Fi/ wireless access point/repeater
 PPEs
METHODOLOGIES:
 Demonstration
ASSESSMENT METHODS:
 Written exam

UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS
MODULE TITLE : SETTING-UP COMPUTER SERVERS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and SOHO
systems. It consists of competencies to set-up user access
and configures network services as well as to perform
testing, documentation and pre-deployment procedures.
LO1. Set-up user access

LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment procedures

LO1. SET-UP USER ACCESS
1 User folder is created in accordance with network operating system (NOS)

features
2 User access level is configured based on NOS features and established network
access policies/end-user requirements.
3 Security check is performed in accordance with established network access
policies/end-user requirements.
CONTENTS:
 Network operating system (NOS) features

 Computer servers
 Types of Network services
 User access level configuration
 Network services configuration
o configuring web services
o configuring file sharing services
o configuring print sharing services
 Web applications/technologies
 Setting-up client/user access and security
 Setting-up and configuring servers
 Decision making skills
 Reading and writing skills
CONDITIONS:
 PC or workstation network and server

 Network operating system (NOS)
 Network printer
 Appropriate software applications/programs
METHODOLOGIES:
 Demonstration
ASSESSMENT METHODS:
 Written exam
 Practical exam

 Demonstration

LO2. CONFIGURE NETWORK SERVICES
1 Normal functions of server are checked in accordance with manufacturer’s

instructions
2 Required modules /add-ons are installed/updated based on NOS installation
procedures
3 Network services to be configured are confirmed based on user/system
requirements
4 Operation of network services are checked based on user/system requirements
procedures
CONTENTS:
 Computer servers and functions

 Installing and configuring modules/add-ons
 Configuration of network services
 User/System requirements
 Operation of network services
 Types of Network services
 User access level configuration
 Network services configuration
o configuring web services
o configuring file sharing services
o configuring print sharing services
 Web applications/technologies
 Setting-up client/user access and security
 Setting-up and configuring servers
 Decision making skills
 Reading and writing skills
CONDITIONS:

 Network operating system (NOS)
 Network printer

METHODOLOGIES:
 Demonstration
ASSESSMENT METHODS:
 Written exam
 Practical exam
 Demonstration

LO3. PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT
PRACTICES
1 Pre-deployment procedures is undertaken based on enterprise policies and

procedures
2 Operation and security check are undertaken based on end-user requirements
3 Reports are prepared/completed according to enterprise policies and procedures.
CONTENTS:
 Testing procedures
 Pre-deployment procedures and practices
 Enterprise policies and procedures
 End user requirements
 Enterprise policies and procedures
 Documentation and making reports
CONDITIONS:

 Documents and report forms
METHODOLOGIES:
 Demonstration
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Practical exam
 Demonstration

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS

AND NETWORKS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to maintain and service computer systems and
networks.
LO 1. Plan and prepare for maintenance and repair

LO 2. Maintain computer systems and networks
LO 3. Diagnose faults of computer systems and networks
LO 4. Rectify/correct defects in computer systems and networks
LO 5. Inspect and test the computer systems and networks

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR
1 Maintenance and/or Diagnosis of faults is planned and prepared in line with job
requirements.
2 Tools, equipment and testing devices needed for the maintenance are obtained
and checked for correct operation and safety
3 Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4 OHS policies and procedures are followed in line with job requirements.
5 Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.
CONTENTS:
 Planning and preparing for maintenance

 Computer systems maintenance procedures
o PC systems
o Computer operations
o Electronic fault findings
 Use and operation of tools, instruments and testing devices
 Established procedures and job requirements
 Occupational health and safety policies and procedures
 Job service order forms or checklist
 Reading skills required to interpret work instructions
 Communication skills needed to interpret and define work procedures
 Problem solving in emergency situation
CONDITIONS:

 Tools and materials
 Computers and peripherals
 Test instruments
 Materials
 PPE
 Technical manuals
METHODOLOGIES:
 Demonstration/ Role playing
 Film viewing
ASSESSMENT METHODS:
 Written exam

 Practical exam/ Demonstration

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS
1 Appropriate personal protective equipment is used in line with standard

procedures.
2 Normal function of computer systems and networks are checked in accordance
with manufacturer’s instructions.
3 Scheduled/periodic maintenance is performed in accordance with manufacturer’s
requirements.
4 Where necessary, needed repairs/replacements are made in accordance with
established procedures.
procedures
CONTENTS:
 Occupational health and safety

 Personal Protective Equipment (PPE)
 Computer system and network operation
 Procedures in maintenance scheduling
 Preventive maintenance of computer system and network
o Operating system update
o Back-up scheduling
o Creating restore point
o Guarding against virus
o Cleaning computer systems and networks
CONDITIONS:
 Hardware and software tools

 Materials and replacement components
 PPE
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam


LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

procedures.
2 Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
3 Fault and problems are recorded in accordance with standard procedures
4 Appropriate measures are determined in accordance with established procedures
procedures
6 Documentation and reports are accomplished and submitted to appropriate
personnel in accordance with enterprise requirements.
CONTENTS:

 Diagnostic procedures
 Responding to unplanned/unexpected events
 Identifying and isolating faults/problems
o Diagnostic software utilities
o Gathering of information
 Accomplished forms
o Diagnostic reports
o Proposal reports
CONDITIONS:
 Hardware and software tools and utilities

 PPE
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam
LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

procedures.
2 Defective components or parts are replaced or corrected without damage to the
surrounding environment or services
3 Adjustments, if necessary are made in accordance with established procedures
4 Appropriate measures are performed in accordance with established procedures
procedures.
6 Documentation and reports are accomplished and submitted to appropriate
personnel in accordance with enterprise requirements
CONTENTS:

 Defects in computer systems and networks
 Troubleshooting and repair techniques
 Corrective action
o Hardware configuration
o Software configuration
 Accomplished forms
o Repair reports
o Corrective action reports
 Documentation and making report
CONDITIONS:

 PPE
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam
LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS
1 Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
2 Computer systems and networks are checked/tested to ensure safe operation.
3 Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
4 Report is prepared and completed according to company requirements
5 5S and 3Rs are followed according to environmental policies
CONTENTS:
 Testing methods and procedures

 5S and 3Rs environmental policies
 Reports
o Status report
o Final test report
 Waste management
CONDITIONS:

 PPE
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam

What is Competency-Based Curriculum (CBC)
 A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.
 The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.
 CBC can be developed immediately when competency standards

exist.
 When competency standards do not exist, curriculum developers

need to clearly define the learning outcomes to be attained. The
standard of performance required must be appropriate to industry
and occupational needs through the industry/enterprise or
specified client group consultations.
These materials are available in both printed and electronic copies.
For more information please contact:

Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and
635 or visit our website: www.tesda.gov.ph or the TESDA Regional or
Provincial Office nearest you.


CBC Computer Systems Servicing NC II 061213 Final

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COMPETENCY-BASED

INFORMATION AND COMMUNICATION TECHNOLOGY

COMPUTER SYSYTEMS SERVICING NC II

MODULES (Basic Competencies)

MODULES (Common Competencies)

 Applying quality standard ………...……………………………… 26

MODULES (Core Competencies)

 Installing and configuring computer systems…………..………. 61

Qualification Title: Date Developed:

COURSE TITLE : Computer Systems Servicing NC II

NOMINAL DURATION : 280 hours

TRAINEE ENTRY REQUIREMENTS:

 can communicate either oral and written;

This list does not include specific institutional requirements such as

Qualification Title: Date Developed: February 2013

Qualification Title: Date Developed:

Qualification Title: Date Developed:

2. Set-up 2.1. Setting-up 2.1.1. Install network cables

3. Set-up 3.1. Setting-up 3.1.1. Set-up user access

4. Maintain and 4.1. Maintaining 4.1.1. Plan and prepare for

Qualification Title: Date Developed:

Qualification Title: Date Developed:

QUANTITY INSTALLERS / SOFTWARE

Qualification Title: Date Developed:

 Holder of National TVET Trainer’s Certificate (NTTC) Level 1

*Optional. Only when required by the hiring institution.

Reference: TESDA Board Resolution No. 2004 – 03

Qualification Title: Date Developed:

Qualification Title: Date Developed:

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

NOMINAL DURATION : 8 hours

PREREQUISITE : Receive and Respond to Workplace Communication. (NC I)

SUMMARY OF LEARNING OUTCOMES:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents

LO3. Participate in workplace meeting and discussion

Qualification Title: Date Developed:

1. Specific relevant information is accessed from appropriate sources.

The students/ trainees must be provided with the following:

 Writing materials (pen & paper)

Qualification Title: Date Developed:

1. Team meetings are attended on time.

The students/trainees must be provided with the following:

Qualification Title: Date Developed:

1. Ranges of forms relating to conditions of employment are completed accurately

The students/trainees must be provided with the following:

Qualification Title: Date Developed:

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Describe and identify team role and responsibility in a team

LO2. Describe work as a team

Qualification Title: Date Developed:

1. Role and objective of the team is identified.

The students/ trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

Qualification Title: Date Developed:

1. Appropriate forms of communication and interactions are undertaken.

The students/trainees must be provided with the following:

 Observation of work activities

Qualification Title: Date Developed:

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

NOMINAL DURATION : 8 hours