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Accounts Receivable Course Contents
Contents
Accounts Receivable Course..................................................................................................9
Before You Begin..................................................................................................................10
Audience.......................................................................................................................................................10
Prerequisites..................................................................................................................................................10
Environment Setup........................................................................................................................................11
Workshop Constraints............................................................................................................................12
Overview...............................................................................................................................13
Application Setup.................................................................................................................14
Company Configuration................................................................................................................................14
Workshop - Select AR Deposit Tracking Settings.....................................................................................16
Maintenance Programs..................................................................................................................................17
Aging Report Format Maintenance.........................................................................................................17
Pay Method Maintenance.......................................................................................................................17
Workshop - Create a Payment Method............................................................................................18
Bank Account Maintenance....................................................................................................................19
Bank Account Maintenance Sheets..................................................................................................19
Workshop - Add an AR Payment Method to a Bank.........................................................................20
Debit Notes Only Bank Account.......................................................................................................20
Workshop - Create a Bank Account for Debit Notes Only.........................................................20
Product Group Maintenance...................................................................................................................21
Terms Maintenance................................................................................................................................22
Workshop - Create a Terms Record for Multiple Payments...............................................................23
Workshop - Create a Term with Multiple Discounts.........................................................................24
Create a Terms ID.....................................................................................................................24
Add Discounts to the Terms ID.................................................................................................24
Update a Customer Record......................................................................................................25
Recurring Cycle Maintenance..................................................................................................................25
Workshop - Add a New Recurring Cycle..........................................................................................25
Miscellaneous Charge Maintenance........................................................................................................26
Workshop - Enter a Miscellaneous Charge.......................................................................................27
Add a Miscellaneous Charge Code...........................................................................................27
Attach a GL Control to the Charge...........................................................................................27
Tax Setup...............................................................................................................................................27
Tax Allocation..................................................................................................................................28
Tax Type Maintenance.....................................................................................................................29
Workshop - Enter a Tax Type....................................................................................................30
Tax Liability Maintenance.................................................................................................................31
Workshop - Configure a Tax Liability........................................................................................32
Product Tax Category Maintenance.................................................................................................33
Workshop - Enter a Tax Category.............................................................................................33
AR Invoice Types.....................................................................................................................................54
Advance Billing Invoices..........................................................................................................................55
Workshop - Create Advance Billing Invoices.....................................................................................55
Create an Invoice Group...........................................................................................................55
Add an Advance Billing Invoice Header.....................................................................................55
Add a Line................................................................................................................................56
Add an Additional Line.............................................................................................................56
Create Another Advance Billing Invoice....................................................................................56
Add a Line................................................................................................................................57
Print Preview the Invoice Group Edit List...................................................................................57
Post the Invoice Group.............................................................................................................57
Deposit Billing Invoices............................................................................................................................57
Workshop - Enter a Deposit Billing Invoice.......................................................................................58
Enter a Deposit Billing Invoice Header.......................................................................................58
Add Deposit Information..........................................................................................................58
Post the Invoice Group.............................................................................................................58
Advanced Billing/Deposit Balance Report................................................................................................59
Workshop - View Sales Order Balances............................................................................................59
Sales Order Tracker.................................................................................................................................60
Workshop - Use the Sales Order Tracker..........................................................................................60
Customer Statements.............................................................................................................................61
Commission Report................................................................................................................................61
Sales Tax Report.....................................................................................................................................61
Shipment Invoices...................................................................................................................................61
Workshop - Ship Customer Orders..................................................................................................62
Ship Sales Order Lines..............................................................................................................62
Add a Miscellaneous Charge....................................................................................................63
Workshop - Invoice Shipments.........................................................................................................63
Create an Invoice Group...........................................................................................................63
Generate Shipment Invoices.....................................................................................................64
Review Miscellaneous Charge Information................................................................................64
Post the Invoice Group.............................................................................................................64
Shipped Not Invoiced Report...........................................................................................................64
Cancellation Invoices..............................................................................................................................65
Workshop - Cancel a Posted Invoice................................................................................................65
Credit Memo Entry.................................................................................................................................66
Workshop - Create Credit Memos...................................................................................................66
Create an Invoice Group...........................................................................................................66
Enter a Credit Memo Header....................................................................................................67
Add a Line Miscellaneous Charge.............................................................................................67
Create an Advance Billing Credit Memo...................................................................................67
Add a Line................................................................................................................................67
Post the Credit Memos Group..................................................................................................68
Miscellaneous Invoices............................................................................................................................68
Adjust Sales Accounts on AR Invoice Lines.......................................................................................68
Apply Document...................................................................................................................................106
Reverse Cash Receipt............................................................................................................................107
AR Write Off and Adjustment...............................................................................................................108
Payment Instrument (PI) Receivable Entry..............................................................................................108
This course reviews the Accounts Receivable (AR) module's concepts and reporting tools. Topics of discussion
include maintenance program setup, various AR processes, and how to recognize the impact these processes
have on the general ledger (GL). Throughout the course, hands-on workshops guide you through these topics.
Upon successful completion of this course, you will be able to:
• Identify the company configuration and maintenance programs that relate to the AR processing cycle.
• Complete the AR sales order - payment cycle by using the process and transaction flow as a guideline.
• Complete the sales tax setup.
• Use national account relationships.
• Create reminder groups and generate customer reminder letters.
• Differentiate between the AR invoice types.
• Enter and use debit notes, miscellaneous cash receipts, deposit cash receipts, and AR prepayments.
• Reverse a cash receipt and identify situations when that action is applicable.
• Use AR write offs and adjustments.
• Apply credit memos and prepayments to invoices and cash receipts.
• Manage customer records.
• Identify documents, reports, and records necessary to track the AR cycle.
Read this topic for information you should know in order to successfully complete this course.
Audience
Prerequisites
To complete the workshops in this course, the necessary modules must be licensed and operating in your training
environment. For more information on the modules available, contact your Epicor Customer Account Manager
at EpicorCAM@epicor.com. It is also important you understand the prerequisite knowledge contained in other
valuable courses.
• Navigation Course - This course introduces navigational aspects of the Epicor application's user interface.
Designed for a hands-on environment, general navigation principles and techniques available in two user
interface modes - Classic Menu and Modern Shell Menu. Workshops focus on each of these modes and
guide you through each navigational principle introduced.
• System Flow Course - This course introduces a basic quote to cash scenario that includes the process from
the initial customer quote to final cash receipts and payment of supplier invoices. This course emphasizes the
series of processes that make up the quote to cash process by using a simple scenario to highlight various
transactions. Your organization may have more complex processing routines than those described in this
course.
• Financial Foundations Course - This course introduces you to the maintenance modules and programs in
the Epicor application that set the basis for the financial activities within your company.
• General Ledger Course - This course provides a clear perspective of the maintenance programs, concepts,
processes, and reporting tools you encounter as you work within the General Ledger (GL) module.
Environment Setup
The environment setup steps and potential workshop constraints must be reviewed in order to successfully
complete the workshops in this course.
Your Epicor training environment, in which the Epicor demonstration database is found, enables you to experience
Epicor functionality in action but does not affect data in your live, production environment.
The following steps must be taken to successfully complete the workshops in this course.
1. Verify the following or ask your system administrator to verify for you:
• Your Epicor training icon (or web address if you are using Epicor Web Access) points to your
Epicor training environment with the Epicor demonstration database installed. Do not complete
the course workshops in your live, production environment.
Note It is recommended that multiple Epicor demonstration databases are installed. Contact
Support or Systems Consulting for billable assistance.
• The Epicor demonstration database is at the same service pack and patch as the Epicor
application. Epicor's education team updates the Epicor demonstration database for each service pack
and patch. If your system administrator upgrades your Epicor application to a new service pack or patch,
he or she must also download the corresponding Epicor demonstration database from EPICweb > Support
> Epicor > Downloads and install it. If this is not performed, unexpected results can occur when completing
the course workshops.
• Your system administrator restored (refreshed) the Epicor demonstration database prior to
starting this course. The Epicor demonstration database comes standard with parts, customers, sales
orders, and so on, already defined. If the Epicor demonstration database is shared with multiple users
(that is, the database is located on a server and users access the same data, much like your live, production
environment) and is not periodically refreshed, unexpected results can occur. For example, if a course
workshop requires you to ship a sales order that came standard in the Epicor demonstration database,
but a different user already completed this workshop and the Epicor demonstration database was not
restored (refreshed), then you will not be able to ship the sales order. Epicor's education team has written
the course workshops to minimize situations like this from occurring, but Epicor cannot prevent users
from manipulating the data in your installation of the Epicor demonstration database.
2. Log in to the training environment using the credentials manager/manager. If you are logged into your
training environment as a different user, from the Options menu, select Change User.
3. From the Main menu, select the company Epicor Education (EPIC06).
Workshop Constraints
Below is a list of workshops in this course that can be performed only once in each instance of a restored (refreshed)
database. Where applicable, a detailed explanation of the workshop constraints is documented in the workshop
itself.
Note Multiple users can complete some of the workshops listed below if the Duplicating Sales Order
Option is implemented. This option and steps to execute it are also listed below.
2. In the Sales Order field, enter the sales order number to duplicate.
Overview
2. Ship goods
3. Invoice customer
4. Receive payment
5. Post cash
Application Setup
This section of the course reviews the key company and maintenance program configuration factors applicable
to the Accounts Receivable (AR) cycle. This course does not review and discuss each program and field that
contributes to the AR processes. After you complete this course, if you want to learn more about programs or
fields that were not mentioned, refer to the Application Help. The Application Help documents and defines
programs, fields, and operations that relate to each module contained within your application.
Company Configuration
Company Configuration specifies company level general ledger (GL) controls for Accounts Receivable (AR), as
well as other modules. The Epicor application uses these controls if a higher level control is not available when
a GL transaction posts.
Only the Company Configuration fields specific to the Accounts Receivable process are covered in this course.
Refer to the Application Help to define other fields of interest.
List Sheet
Use the Modules > All Modules > GL Control > List sheet to specify the company's default GL control for
Accounts Receivable. The Epicor application uses this control if no other control is available when a general ledger
transaction is posted.
More information on GL controls is available in the Application Help and the General Ledger course.
General Sheet
Use the Modules > Finance > Accounts Receivable > General sheet to set defaults that affect the operation
of Accounts Receivable processes and programs. Select important information, such as your company's starting
invoice number, methods for sales tax usage, and finance charge options, on this sheet.
Other settings defined on this sheet are as follows:
• Select the Use A/R Clearing Accounting check box if your company plans to post to an AR clearing account
when shipments are made.
• Select the AR Invoices and Credit Memos check box if your company requires legal numbers on these
specific business document types.
• Select the Allow Invoice Settlement in a Different Currency check box to indicate that an AR invoice can
be created first in one currency but then paid in a different currency.
• Select the Enable Invoice Dates Setup check box to allow the definition of options that set defaults for and
behaviors of AR invoice date fields. Selecting this check box activates the fields within the Invoice Dates Set
Up pane. The selections made in these fields help support your company's tax reporting requirements and
enforce consistency among dates entered in AR Invoice Entry.
For more information on A/R Clearing Accounting, Legal Numbers, Multi-Currency options and Invoice Dates
Setup fields, refer to the Application Help.
Menu Path
Navigate to this program from the Main Menu:
• System Setup > Company/Site Maintenance > Company Configuration
In this workshop, set up the capability of processing unallocated deposit payments by selecting the necessary
settings in Company Configuration. You will be working with unallocated deposit payments later in this course.
Navigate to Company Configuration.
Menu Path: System Setup > Company/Site Maintenance > Company Maintenance
Important This program is not available in the Epicor Web Access.
1. Navigate to Modules > Finance > Accounts Receivable > Individual Deposit Invoice Tracking.
2. From the Invoice Deposit Tax Treatment field, select Reverse tax by invoice match.
4. Click Save.
Maintenance Programs
This section of the course reviews the most significant maintenance programs applicable to the AR processing
cycle. In many cases, some fields within a program are not described. If you are interested in learning more about
specific program fields, refer to the Application Help.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Aging Report Format
• Financial Management > Accounts Receivable > Setup > Aging Report Formats
Use Pay Method Maintenance to define how you will pay various transactions. You can select specific payment
methods as the default for bank accounts, customers, suppliers, and banks linked to a supplier or a customer.
You can link each payment method to a specific electronic bank interface to receive payments against transactions
using the internet. You can also set up payment methods for manual receipt of cash or checks.
When you select an electronic bank interface for the payment method, the properties defined for the electronic
interface display on the Property sheet. These values update each time you use the electronic bank interface.
You can select payment methods on bank accounts and specify if they are for accounts receivable or accounts
payable transactions. Each bank account can have multiple methods defined for each module but only one
method per module can be set as the default payment method. A default payment method can always be
overridden by selecting a different payment method for a group within AP Payment Entry or Cash Receipts Entry.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Payment Method
• Financial Management > Accounts Receivable > Setup > Payment Method
• Financial Management > Cash Management > Setup > Payment Method
• Service Management > Expense Management > Setup > Payment Method
• Service Management > Time Management > Setup > Payment Method
In this workshop create a new payment method to use in Cash Receipts Entry when an invoice, deposit, or
miscellaneous cash receipt is paid in cash (actual currency).
Navigate to Pay Method Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Payment Method
1. Click New.
2. In the Payment Method field, enter XXX-Cash (where XXX are your initials).
Use Bank Account Maintenance to define bank accounts and select the GL controls that determine the accounts
to which bank transactions post. Bank accounts record transactions, such as writing checks and submitting
electronic payments.
Note You must set up at least one bank account. If your company has more than one bank account, you
can define multiple account records to aid in the bank reconciliation process.
Important A user account must be set up as a Security Manager to maintain bank accounts. Users that
are not security managers cannot maintain these accounts and are restricted from accessing the setup
option.
Use the Payment Methods sheet to associate payment methods used for account deposits and withdrawals to
your bank account. You can designate AR and AP payment methods for the account, including an electronic
interface payment method used for Electronic Funds Transfer (EFT) processing.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Bank Account
• Financial Management > Accounts Receivable > Setup > Bank Account
• Financial Management > Cash Management > Setup > Bank Account
• Financial Management > Payroll > Setup > Bank Account
Detail
Use the Detail sheet to enter bank account and routing information.
Balance
Use the Balance sheet to view your bank account balance. This sheet is for review only, and populates based on
the selected fiscal year.
Note A bank account's balance is not affected when a check posts if the bank account has defined an
AP Pending Cash Account or if the bank account itself is marked to keep an AP Reconciled Balance
(check box is available on the Bank Account's Detail sheet). When an account is selected to keep a reconciled
balance, the bank account record's Balance sheet only updates when and if the transaction clears in Bank
Reconciliation.
GL Control
Use the GL Control > Detail sheet to assign GL control types and codes to define the accounts and journal codes
available to the program's processes. The controls determine the accounts and journal codes used to post the
transactions.
You can apply multiple controls to each record maintained in this program. If you use multiple controls, each
control must be based on a different GL control type.
Payment Methods
Use the Payment Methods > AP Payment Methods and the Payment Methods > AR Payment Methods
sheets to define which payment methods are available for the current bank account in Accounts Payable and
Accounts Receivable. You can select as many payment methods as necessary, but only one can be the default
method. When you select a bank account on a record, the payment methods defined on this sheet display in the
accompanying Payment Method field for the account.
In this workshop, add a new AR Payment Method to a bank account. Adding an AR payment method to the
bank account allows the method to be selected on a Cash Receipts Entry group when the current bank account
is used.
Important Due to necessary database setup and specific data used to perform an update to an existing
bank account, this workshop can only be performed by one person on a shared database.
3. In the Payment Method field, select XXX-Cash (where XXX are your initials).
4. Click Save.
To create a cash receipt group that contains only debit notes, a particular bank account type is required. These
accounts are called Debit Notes Only bank accounts and are created in Bank Account Maintenance.
Epicor recommends you create a Debit Notes Only bank account to enhance your company's processing capabilities.
This bank account type requires the Debit Notes Only check box be selected on its maintenance file to indicate
its only purpose is to process debit notes. Cash receipt entry groups that post to this bank account must contain
only debit notes.
2. In the Account field, enter XXXDN (where XXX are your initials).
This is a user-defined code that identifies the bank account record. It can be up to five alpha-numeric
characters long.
3. In the Description field, enter XXX Debit Notes Only (where XXX are your initials).
9. Click Save.
Use Product Group Maintenance to set up product groups, which classify the different part types you sell.
These classifications are used for General Ledger (GL) and sales analysis purposes.
You assign product groups to specific parts using the Group field in the Part Maintenance > Part > Detail
sheet. Product group definition examples include:
• Customer ID (Edwards International)
• Product Line (Televisions)
• Product Type (Configured Parts)
• A combination of each (Edwards International - Configured Parts)
Product Group > Detail - Sales Site Field (Sold From / Distribute From Site)
For parts that are assigned to the product group for which you have assigned a sales site in the Sales Site field,
when a sales order line is created (no matter what site into which you are currently logged), this sales site becomes
the default "from" site for the order / line / release. If you do not designate a sales site for the product group,
the order uses the site into which you are currently logged as the default "from" site. If you always want a group
of part(s) (product group) to be sold from a specific site, you would use the Sales Site field to designate the sales
site; otherwise you would leave it blank.
Note The Sales Site field on the Product Group > Detail sheet is not directly related to the Owner Site
or Supply Site fields on the Site > Detail sheet. However, if you do designate a Sales Site in the Detail
sheet, you should designate that the Owner Site defined on the Site sheet be the same as the Sales Site
designated on the Detail sheet.
Product Group > Site Detail - Owner Site and Supply Site Fields
You can define multiple site relationships in Product Group Maintenance records The examples below better
explain what happens when these site relationships are used in the Epicor application.
Example You are selling from an Owner Site, which owns the demand and you want to obtain supply
from this Supply Site, which fills the demand. You have three (supply) sites that feed nine branches that
you sell from (owner):
• Branches (Owner) 1, 2 and 3 are supplied from Site A (Supply)
• Branches (Owner) 4, 5 and 6 are supplied from Site B (Supply)
• Branches (Owner) 7, 8 and 9 are supplied from Site A (Supply)
For this scenario, it results in nine entries in the Product Group > Site > Detail sheet, one for each
site-to-branch relationship.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > Product Group
• Financial Management > Deferred Revenue Accounting > Setup > Product Group
• Material Management > Inventory Management > Setup > Product Group
• Production Management > Engineering > Setup > Product Group
• Production Management > Job Management > Setup > Product Group
• Production Management > Material Requirements Planning > Setup > Product Group
• Sales Management > Configurator Management > Setup > Product Group
• Sales Management > Order Management > Setup > Product Group
• Service Management > Field Service > Setup > Product Group
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Configurator Management > Setup > Product Group
• Customer Relationship Management > Order Management > Setup > Product Group
Terms Maintenance
Use Terms Maintenance to establish conditions that define how customers pay their invoices (for example,
discounts, number of payments, and payment frequency).
Terms define the due dates, payment frequency, applicable discounts, and number of payment installments.
Each accounts receivable (AR) code defines a time period and a discount percentage period schedule.
To begin setting up the selling terms, select one of the following term code types:
• Days
• Day Of Month
• End of X Month(s) On Y Day(s)
Determine whether the discount percentages for a term code calculate against partial or full payments.
Each terms code can have either one discount period or multiple discount periods. Each discount period has a
specific percentage which is valid for a specific period. Together, the discounts gradually reduce the percentages
based on the passed period (months, days) within the overall terms period.
Enter as many discount percentage periods as you need.
Note that the discounts have the same types as the term codes:
• Days
• Day Of Month
• End of X Month(s) On Y Day(s)
You do not need to select the same type for a term code and a discount assigned to this term code.
When a payment is received, the percentage active on the payment date is used to calculate the discount amount.
AR terms display on sales orders and AR invoices. Select default payment terms for customers and on AR invoices.
A terms record is required for each customer. When creating a customer record, a default terms record displays
in the new record, but you can override this selection.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > Terms
• Sales Management > Demand Management > Setup > Terms
• Sales Management > Order Management > Setup > Terms
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Terms
Your company decides to lease an unoccupied portion of their site to another business. Create a terms record
to establish a payment schedule for the new tenant.
Navigate to Terms Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Terms
2. In the Code field, enter XXX1 (where XXX are your initials).
3. In the Description field, enter XXX12 Month Payment Schedule (where XXX are your initials).
A long-time customer of your company (Colorado Metals) has negotiated a 2% discount on each invoice if they
pay within 15 days of the invoice date, and a 4% discount if they pay within 10 days of the invoice date. Create
a customer terms record with multiple discounts and assign it to Colorado Metals' customer record.
Create a Terms ID
2. In the Code field, enter XXX2 (where XXX are your initials).
3. In the Description field, enter XXX Multiple Discounts (where XXX are your initials).
8. Click Save.
5. Click Save.
3. In the Terms field, select XXX Multiple Discounts (where XXX are you initials).
Use Recurring Cycle Maintenance to set up recurring cycles that define how recurring invoices will be generated
and their billing cycles.
You can create a recurring cycle and attach it to a recurring source invoice. A recurring source invoice is an invoice
that is also used as a template from which recurring invoices will be generated.
A cycle code is a collection of different settings that can be assigned to a recurring source invoice. The billing
cycle of an invoice is defined within a specific cycle code and includes the frequency (how often) and duration
(how long) the invoice will occur.
You can perform the following tasks in Recurring Cycle Maintenance:
• Create a new recurring cycle
• Modify a recurring cycle
• Inactivate a recurring cycle
• Delete a recurring cycle
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Recurring Cycle
• Financial Management > Accounts Receivable > Setup > Recurring Cycle
In this workshop, create a recurring cycle. The recurring cycle will be used in a later workshop to define how
recurring invoices will be generated and their billing cycle.
Navigate to Recurring Cycle Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Recurring Cycle
Field Value
Cycle Code XXXMonthly (where XXX are your initials)
Description XXXMonthly Recurrence (where XXX are your initials)
Module AR
Interval 1
Modifier Months
Billing Day 1
Duration 12
3. Click Save.
Once you save a valid cycle code, it becomes available for selection on invoices.
Note Once a recurring cycle code has been selected on a recurring source invoice, you will not be
able to modify the settings on the Billing Cycle pane or delete the cycle.
Use Miscellaneous Charge Maintenance to create miscellaneous charges. Once created, you can select these
charges within other programs in the Epicor application.
Miscellaneous charges are additional costs. For example, expedite fees and freight charges you can include on
sales orders, quotes, and invoices. Once created, select the charges in the headers and detail lines of these records.
Note These miscellaneous charges are not the same charges you set up in the Purchasing or Accounts
Payable module. You pay purchasing miscellaneous charges to your suppliers, but your customers cover
these miscellaneous charges.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > Miscellaneous Charge
• Sales Management > Order Management > Setup > Miscellaneous Charge
• Service Management > Field Service > Setup > Miscellaneous Charge
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Miscellaneous Charge
An internal cost analysis of costs finds that the cost of pallets increased substantially over the last few months.
A decision is made to initially charge customers for pallets when a product is shipped, and to refund the amount
when the customer returns them.
2. In the Code field, enter XXX (where XXX are your initials).
3. In the Description field, enter XXX Refundable Pallet Charge (where XXX are your initials).
7. Click Save.
4. Click Save.
Tax Setup
This section of the course reviews the following five tax maintenance programs:
• Tax Type Maintenance
• Tax Liability Maintenance
• Product Tax Category Maintenance
• Tax Jurisdiction Maintenance
• Tax Authority Maintenance
Tax information is government mandated and someone who is familiar with the taxation guidelines for your
company should enter this information into the Epicor application.
Tax Allocation
In the Epicor application, three of the five tax maintenance programs work together to properly allocate tax and
tax rates to invoices. The image below displays the relationship between customers, tax liabilities, tax types, tax
rates, tax categories, products/charges, and invoices. The same relationship also holds true for supplier invoices
(substitute supplier for customer and delete Finance/Late Charge).
Important Tax categories are not tied to tax liabilities. If a customer is not assigned a tax liability, taxes
are not added to the invoice. Although a tax category might display on the invoice line(s), taxes are not
charged because a tax liability is not assigned to the customer.
Tax liabilities and tax categories can be manually added to invoice lines at the time of invoice entry.
Example
The following outlines records set up in several maintenance programs and how they work together to
charge tax to a customer invoice.
Product Tax Category
• Tax category, Services is set up in the application without links to specific tax types or effective rates.
Use Tax Type Maintenance to specify different tax types and tax rate codes your company needs to support
sales and purchase processes.
Each tax type is set up with different attributes such as a calculation algorithm, collection method, time of
recognition, tax rates, and other accounting information. The tax type can have multiple rates but one is the
default rate. This rate is used unless a different rate is specified elsewhere.
Specific products can be exempt from certain tax types. Use product tax categories to divide taxes into groups
that apply to different products. On the Rates > Exempt sheet in this program, select which categories should
not have the current tax calculated against their orders.
Tax types are assigned to individual tax liabilities. Tax liabilities define geographic areas, and each tax code selected
identifies individual taxes collected within that area. Each customer record can have a tax liability assigned, which
defines the taxes calculated against the orders and invoices for that customer.
Tax Connect
Use Tax Type Maintenance to assign specific GL Controls to the tax type records that are automatically created
by Tax Connect when tax calculations for transactions occur. When you use Tax Connect, it automatically creates
the necessary tax type records needed to complete tax calculations for your transactions. You can change GL
controls that were defaulted from Company Maintenance, but tax types do not need to be manually created.
Tip Tax Connect-created tax types display a checkmark in the Tax Connect Calculation check box. The
first few characters of their Tax IDs are defaulted in from the Tax ID Prefix field located on the Modules
> Finance > Tax Interface sheet of Company Maintenance for the applicable Epicor company when tax
types are automatically created. This helps to differentiate them from tax types you may have manually
created using the internal Epicor tax engine in the past for the purpose of calculating sales taxes, before
purchasing and implementing the Tax Connect module.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Tax Type
• Financial Management > Accounts Receivable > Setup > Tax Type
• Material Management > Purchase Management > Setup > Tax Type
• Sales Management > Order Management > Setup > Tax Type
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Tax Type
In this workshop, enter a sales tax record. In addition, specify a tax category that is exempt from the tax type you
create.
Navigate to Tax Type Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Tax Type
3. In the Description field, enter XXX Sales Tax (where XXX are your initials).
5. Click Save.
Use Tax Liability Maintenance to enter tax liability records. A tax liability represents taxes a company handles
when they trade with customers and suppliers. This can be taxes liable due to both your company's tax status or
the tax status of the customer or supplier.
The Epicor ERP application allows you to assign a list of tax types to each tax liability code. A tax type can contain
rules that control which level to calculate the tax (line or total) and can apply exemptions available for the tax.
Define what location controls the liability. Use Customer Maintenance or Supplier Maintenance to attach a
default tax liability code to the customer or supplier bill to and ship to addresses. The tax liability and the product
tax category (which represents what has been sold or purchased) combination determines the final taxes and
rates for the transaction.
Note Tax liability is optional in the Epicor ERP application. If used, records in Customer Maintenance can
be associated with the appropriate tax region.
Tax Connect
For those who have purchased Epicor Tax Connect Use Tax (UT), use Tax liability Maintenance to create Use
Tax calculation-capable Tax Liability codes for assignment to your suppliers to automatically enable Use Tax
calculations for AP invoices. Epicor Tax Connect UT allows self-assessed consumer use taxes to be calculated for
AP invoices. Tax Liability codes are optional for Epicor Tax Connect Sales Tax (ST), which calculates sales taxes
for your customers' sales orders and for their AR invoices and credit memos.
Note Although Tax Liability codes are not needed for Epicor Tax Connect ST to calculate sales taxes for
customer transactions, they can be used to prevent non-US and non-Canadian transactions from being
communicated to AvaTax®, such as for international transactions for which taxes should not be calculated
and which do not need to be included on sales tax returns.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Tax Liability
• Financial Management > Accounts Receivable > Setup > Tax Liability
• Material Management > Purchase Management > Setup > Tax Liability
• Sales Management > Order Management > Setup > Tax Liability
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Tax Liability
In this workshop, configure a tax liability record for the tax type you created in the previous workshop. Later in
the course, assign that liability to a Customer record.
Navigate to Tax Liability Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Tax Liability
2. In the Tax Liability field, enter XXX (where XXX are your initials).
3. In the Description field, enter XXX Region (where XXX are your initials).
Field Data
Use in AP Select
Use in AR Select
5. Click Save.
7. In the Tax Type field, select XXX Sales Tax (where XXX are your initials).
Use Product Tax Category Maintenance to classify different products and services based on taxes. In case a
group of products uses a specific rate (not the default rate selected for the tax type), this rate can be assigned
to the product tax category.
Note If a Product Tax Category is defined as the default, then tax calculations performed on invoice lines
without a Product Category will use the default category to identify the relevant taxes and rates.
Tax Connect
Use Product Tax Category Maintenance to create tax categories (equivalent to AvaTax's® Tax Codes) for assignment
to parts and charges, as needed, to cause the desired tax outcomes to occur.
Note If a Product Tax Category is defined as the default by selecting the Default check box on the Detail
sheet of Product Tax Category Maintenance, Epicor uses it in preference to the Default Tax Category
assigned to the Epicor Company for transaction lines, which reference parts that do not have a Tax Category
defined on Part Maintenance. An exception is sales order lines for parts which have a Product Group
specified in Part Maintenance; if the part does not have a Tax Category defined but it's Product Group
does, Epicor uses the Product Group's Tax Category in preference to others. This exception does not apply
to miscellaneous AR invoices and credit memos which are not created from sales order shipments.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Tax Product Category
• Financial Management > Accounts Receivable > Setup > Tax Product Category
• Material Management > Purchase Management > Setup > Product Tax Category
• Sales Management > Order Management > Setup > Product Tax Category
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Product Tax Category
Enter a tax category and specify the tax types and rates associated with that category. After you complete this
workshop you can optionally attach this tax category to a part, product group, or miscellaneous charge/credit
record.
Navigate to Product Tax Category Maintenance.
Menu Path: Financial Management > Accounts Receivable > Setup > Tax Product Category
2. In the Category field, enter XXX (where XXX are your initials).
3. In the Description field, enter XXX Tax Cat (where XXX are your initials).
4. Click Save.
8. Click Save.
Use Tax Jurisdiction Maintenance to enter special tax codes that define jurisdictions (authorities) in which you
report taxes.
Tax jurisdictions are the governance or authority that grants the power to tax a particular tax type. Associate
each jurisdiction you define with at least one tax type in Tax Type Maintenance.
Tax jurisdictions examples include:
• Counties
• Districts
• Cities
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Tax Jurisdiction
• Financial Management > Accounts Receivable > Setup > Tax Jurisdiction
• Material Management > Purchase Management > Setup > Tax Jurisdiction
• Sales Management > Order Management > Setup > Tax Jurisdiction
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Tax Jurisdiction
Use Tax Authority Maintenance to add, edit, and delete the codes that define taxes for external companies.
This program is available if your company links to an external financial system.
Tax Authority Maintenance is a component of the taxation matrix within the Epicor application. Use Tax Authority
Maintenance to organize data during accounts receivable (AR) invoice entry for tax reporting purposes.
Use Customer Maintenance or Supplier Maintenance to assign tax authority codes to a customer or supplier
record.
Note Some countries require additional separation for tax reporting within areas of their country. This is
based on a table of tax authorities. This field is then compared against customer, ship to, and supplier
records for transfer to external tax packages.
Tip Use tax authority codes only when financial integration with other applications is necessary.
Tax authorities are optional within the Epicor ERP application. If used, records in Customer Maintenance can be
associated with the appropriate tax authority.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Tax Authority
• Financial Management > Accounts Receivable > Setup > Tax Authority
• Material Management > Purchase Management > Setup > Tax Authority
• Sales Management > Order Management > Setup > Tax Authority
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > Setup > Tax Authority
Customer Maintenance
Customers are businesses to whom you sell products and services. Use Customer Maintenance to enter
customer records. Use customer records to create quotes, sales orders, and accounts receivable (AR) invoices.
Customer records are also used during the Customer Relationship Management (CRM) process.
Six important sheets in Customer Maintenance include:
• Customer > Detail
• Billing
• Contacts > Detail
• Ship To > Detail
• Tax Exemptions > Detail
• Banks > Detail
Other sheets include Attributes, Manifest Info, and Documents. If you want to learn more about these topics,
refer to the Application Help.
Detail Sheet
Use the Customer > Detail sheet to enter the primary information about the customer. For example, you create
the customer identifier on this sheet, as well as enter the customer's main address. There are also other options
you can define here such as the customer's language and primary salesperson.
The following information discusses significant fields and options of note when working on the Customer >
Detail sheet and why they are important.
A territory is the sales area where the customer is located. In addition, this field indicates which salesperson is
responsible for transactions with this customer. If the CRM module is installed, this is a mandatory field.
• Click the Get Territory button to automatically assign a territory to this customer. The program locates the
territory that contains this customer’s address.
• To manually select the territory, select the Territory Locked check box. The Territory field activates; select
a new territory from this list.
If the CRM module is not installed, this field is not mandatory, and the Get Territory button, as well as the
Territory Locked check box, are both unavailable. For reference, a territory can be selected manually.
Valid Payer, Valid Sold To, and Valid Ship To
• Select the Valid Payer check box to indicate that this customer is a valid payer who is authorized to remit
cash receipts in AR. Cash receipts can be entered for this customer only if this check box is selected.
• Select the Valid Sold To check box to indicate that this customer account is authorized for entry as a sold
to customer in AR Invoice Entry and Order Entry. AR invoices and orders can be entered for this customer
only if this check box is selected.
• Select the Valid Ship To check box to indicate that this customer account is authorized for entry as a ship
to customer in Order Entry. This customer account can be entered or selected as a ship to customer in Order
Entry only if this check box is selected.
By default, the Valid Payer, Valid Sold To, and Valid Ship To check boxes are selected for new customer
records. Clear the appropriate check boxes as needed when you add new customers.
Allow One Time Ship To
Select the Allow One Time Ship To check box to specify that alternate one-time ship to addresses can be
entered for this customer account on sales orders, service contracts, service calls, AR invoices, and at the time of
shipment.
Example If this customer account is designated as the sold to customer on an order, select this check box
to allow the data entry person to enter one time ship to information. This is useful when you wish to ship
a sold item on a one-time basis to an alternate address to which you usually do not ship.
Statements
Select this check box to indicate that Customer Statements should be generated for this customer. Only customers
that have this option selected display in the AR module's Customer Statements Report. You can always print
customer statements for specific date ranges.
If an activity occurs during a statement period, a statement prints, even if the net activity results in a zero balance.
Billing Sheets
Use the Billing sheets to enter and edit billing information about the current customer.
Detail Sheet
Use the Billing > Detail sheet to enter billing information for the selected customer. This sheet allows you to
define the selected customer's AR account, currency, tax options, billing terms, shipping terms, payment methods,
and other default transaction information. These default settings are used on sales orders and AR invoices unless
otherwise specified.
Bill To Sheet
Use the Billing > Bill To sheet to enter a bill to address for this customer. Either the main customer address can
be used or a different billing address can be entered. If the bill to address is in another country or requires a new
address format, use the Billing > Address Format sheet found next to the Billing > Bill To sheet to modify the
format.
You also use this sheet to place the customer on or off Credit Hold. If a customer is on credit hold, warning
messages display when you attempt to create a new packing slip or sales order for this customer. Depending
upon how you set up your Order module configuration, these messages may either warn you about the credit
problem, or completely prevent you from creating a new quote, order, or invoice.
Note The Epicor application places customers on hold when they exceed their credit limit during AR invoice
posting and sales order entry. Additionally, if you enter or update a credit limit for a customer that already
exceeds your new limit, that customer is also automatically placed on credit hold.
On this sheet you can also define whether you wish to receive non-traditional payment information (Payment
Instruments) such as post dated checks and bank drafts, and use it in calculating a customer's global credit limit.
The Billing > Credit > National Account Credit sheet allows you to check credit for customers in national
account relationships.
Use the Tax Exemptions > Detail sheet to define customer specific exemptions.
When multiple exemptions are specified for a document or line, the Epicor application uses the highest exemption.
If more than one is considered to be highest, the Epicor application uses exemptions in the following order:
1. Customer
2. Product
3. Tax Liability
4. Tax Type
5. Tax Exempt Code (the existing code set manually on the Billing > Detail sheet)
Banks Sheet
Use the Banks > Detail sheet to enter banking information for customers who want to make Electronic Funds
Transfer (EFT) payments to your company. The Bank sheet also holds information that pertains to the contract
the customer signed, which allows your company to withdraw money from the customer's account and specifies
for how long the contract is valid.
EFT payments are possible via an electronic interface between your company and the customer's bank. This
interface is defined in Electronic Interface Maintenance. In order for an EFT to take place, define an electronic
payment method with a valid output file in Payment Method Maintenance and (optionally) link it to the
customer's Billing > Detail sheet.
Your company's Sales department was successful in attracting the business of an important customer they were
pursuing. Business procedures require that the Accounts Receivable department is responsible for initially creating
a customer record once its credit application is approved. Additional information is later added by the Sales
department.
2. In the Customer field, enter XXX (where XXX are your initials).
3. In the Name field, enter XXX, Inc. (where XXX are your initials).
5. In the available Address fields, enter an address for your new customer in the state of MA (Massachusetts).
6. Because the Customer Relationship Management (CRM) module is installed, click the Get Territory button
to enter territory information for the customer. When the CRM module is not licensed, adding a territory
to a customer record is optional.
In this workshop, because the customer is located in the state of Massachusetts (a previously entered
territory), United States - New England populates the Territory field. This is because the United States -
New England sales territory was previously defined in Sales Territory Maintenance with the state of MA
as one of its boundaries.
7. Click Save.
2. In the Terms field, select XXX12 Month Payment Schedule (where XXX are your initials).
3. Click the Tax Liability button and search for and select XXX Region (where XXX are your initials).
4. Click Save.
Use the Billing > Bill To sheet to enter a bill to address for this customer. The Accounts Payable department for
the aerospace company is located at a different address than their sold to address.
2. Click Copy Customer Address to copy the customer's address from the Customer > Detail sheet.
Field Data
Name XXX Aerospace Accounts Payable (where XXX are your initials).
Field Data
Address 1525 Aerospace Way
Address Building 1525-B
City Kirkland
State WA
Zip 98033
Country USA
4. Click Save.
Use the Billing > Credit > Credit Detail sheet to enter and update credit information (such as defining credit
limits) for the current customer. You can also define other credit options such as whether you receive non-traditional
payment instruments from them. The accompanying Billing > Credit > National Account Credit sheet allows
you to check credit for customers in national account relationships.
3. Clear the Credit Hold check box to release your customer from credit hold.
The Epicor application initially selects this check box; it should usually be manually cleared for a new customer.
4. Click Save.
6. In the available Address fields, enter a ship to address for your customer in the state of KS (Kansas). This
can be, but does not have to be, the same as the Customer Bill To address.
8. Click Save.
4. Select the Billing check box to mark your new contact as the primary billing contact.
5. Click Save.
In this workshop, review and modify a customer record in regard to the payment instruments functionality.
3. Navigate to the Banks > Detail sheet and verify the following information display:
Field Data
Bank BOC
Bank Name Bank of Canada
Bank Account 1234567 89
Payment Method Check
Name Victoria Timber Products
Address 2005 Sooke Rd
City Victoria
State/Prov BC
Postal Code V9B 5Y2
Country Canada
Primary Bank Selected
5. In the Customer Credit pane, select the Include Payment Inst check box.
This check box indicates that the customer wishes to receive non-traditional payment information (Payment
Instruments) such as post dated checks and bank drafts, and that these payment instruments are included
in the customers credit limit.
Important A Payment Instrument license is required in order for the Include Payment Inst check box
to be selected. This check box is greyed out if you do not have a Payment Instrument license.
Contact Tracker
The Contact Tracker is a display-only version of consolidated contact-related programs such as, Customer
Maintenance, Sales Order Entry, Quote Entry, and more.
This tracker is useful for reviewing activity for a particular contact, throughout the Epicor application. For example,
if a contact named John Smith exists in the application, his name can be entered at this point. The customer he
is affiliated with can be reviewed, along with e-mail information, quotes, orders, jobs, or other records that bear
his name.
Menu Path
Navigate to this program from the Main Menu:
• Executive Analysis > Trackers > Contact Tracker
• Financial Management > Accounts Receivable > General Operations > Contact Tracker
• Sales Management > Customer Relationship Management > General Operations > Contact Tracker
• Sales Management > Order Management > General Operations > Contact Tracker
• Sales Management > Quote Management > General Operations > Contact Tracker
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Sales and Marketing Management > General Operations > Contact
Tracker
• Customer Relationship Management > Order Management > General Operations > Contact Tracker
• Customer Relationship Management > Quote Management > General Operations > Contact Tracker
Use Electronic Interface Maintenance to create interfaces that electronic funds transfers (EFT) and reports use.
Although this maintenance program is in the Accounts Payable (AP) module, it is equally important to Accounts
Receivable (AR).
EFTs and electronic reports typically require the use of bank-specific or locale-specific formats in files used to
transfer data. To define requisite formats, use this program to:
• Select the .p (Progress) program, a plug-in which sets up the interface within the Epicor application.
• Set the properties the format requires.
The Epicor application includes an EFT interface and several interfaces used in reporting. These interfaces are
defined as system interfaces and cannot be modified.
Electronic interface definition allows their selection as:
• A payment method in Payment Method Maintenance. You can associate the interface with a customer
with which the company has a direct-debit agreement.
• An interface used to generate reports. You can use interfaces defined in this program to export reports
electronically.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Setup > Electronic Interface
• Financial Management > Accounts Receivable > Setup > Electronic Interface
National Accounts
National accounts define customer interdependencies that affect credit sharing, payer bill-to relationships, and
reporting.
National accounts serve the following functions:
• Credit sharing - National account customers can share credit. In credit-sharing, a child customer can access
its own credit, the credit of its parent, and the credit available in one or more credit pools associated with its
national account. Implementation of this functionality requires the definition of a tiered relationship class
used by the company for credit sharing. Customers that belong to national accounts based on the class can
share credit.
• Payer Bill-To Relationships - National accounts can establish payer bill-to relationships in which a payer
customer pays for a bill-to customer that receives invoices. Implementation of this functionality requires
definition of a non-tiered relationship class the company uses for payer bill-to relationships. Customers that
belong to national accounts based on the class can receive and pay invoices based on the relationship.
• Reporting - National accounts can define reporting relationships based on markets or other criteria. National
accounts can be used to sort entries on aged receivable reports and sales analysis reports. Implementation of
this functionality requires definition of a tiered relationship class the company uses for reporting. Customer
information for each child displays within its parent throughout the account levels.
Use the following programs to implement national accounts:
• Use Relationship Class Maintenance to create the relationship classes used to define national accounts.
You must define separate classes for credit sharing, reporting, and payer bill-to relationships to fully implement
national account functionality.
• Use Company Configuration to implement national account functionality and set the relationship classes
used to define accounts. The National Accounts sheet specifies the classes used to define credit sharing,
reporting, and payer bill-to accounts. You can implement one, two or three functions.
• Use National Account Relationship Maintenance to define customers involved in a national account
relationship and the credit pools available to the account's customers.
• Use Customer Maintenance to define a customer as a valid payer bill-to and to enter customer-specific
settings that affect credit sharing and payer bill-to relationships. Settings on a customer record's National
Account sheet allow child customers to pay their parent's invoices as well as invoices for customers in a payer
bill-to account. The National Account Credit sheet defines settings for a customer in a credit-sharing account.
Settings determine the credit types the customer uses and the order in which they are used.
Use National Account Relationship Maintenance to define customers involved in a national account relationship.
The class associated with the account determines the underlying relationship structure and whether it applies to
credit-sharing, reporting, or payer bill-to relationships. For credit-sharing accounts, you can define credit pools
available to an account's customers.
National accounts defined in this program serve the following functions:
• Credit sharing - In credit-sharing, a child customer can access its own credit, the credit of its parent, and the
credit available in one or more credit pools associated with the national account. Selection of a tiered
relationship class for company credit checking determines the class used to define credit-sharing accounts;
customers that belong to national accounts based on the class can share credit.
• Reporting - National accounts can be used to sort entries on aged receivables and sales analysis reports.
Selection of a relationship class for company reporting determines the class used to define reporting-type
accounts; you can select an account based on the class to sort report entries by the customer account hierarchy.
• Payer Bill-To Relationships - National accounts can establish payer bill-to relationships in which a payer
pays for a bill-to customer that receives invoices. Selection of a non-tiered relationship class for company
payer bill-to relationships determines the class used to define these accounts.
Example A large corporation has a number of subsidiaries (two of which are distribution companies).
They want to share a percentage of their credit with the two distribution subsidiaries. You can set up a
national account relationship which includes these three customers. You can define relationship specifications
to allow credit sharing between the larger corporation and its two subsidiaries.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > National Account Relationship
In this workshop, review the national account relationship between parent, Buckstar Coffee Company, and its
two children. After reviewing, add a new child store to the existing relationship and credit pool and review its
national account credit in Customer Maintenance.
Important Due to necessary database setup and specific data used to perform an update to a National
Account Relationship, this workshop can only be performed by one person on a shared database. If you
are unable to complete this workshop, this does prohibit you from completing Workshop - Manage
Customer Records.
3. Navigate to the Credit Pool > Pool Detail sheet and review the credit pool and customer details.
2. From the New menu, select New Customer Shared the Pool.
5. Click Save.
2. Navigate to the Billing > Credit > National Account Credit sheet.
Note the line in the Credit Pool pane. This line of data shows that customer BUCK675 has $200,000.00
of credit available (20% of parent customer, Buckstar's $1,000,000 in credit). This was set up in the previous
workshop task in National Account Relationship Maintenance.
3. In the National Accounts pane, select the Use Parent's Credit check box.
7. In the Credit Preferences pane's Selected Preferences column, select Credit Pool and click the up arrow
to move this preference up one level.
This action prioritizes this customer's credit options.
Use Finance/Late Charge Maintenance to define the conditions used to calculate charges and interest on
overdue invoices. Some conditions include the tax category, charge rates, terms, limits, and which invoices to
include.
Once you create a finance charge, it can be assigned to a customer record in Customer Maintenance. The
assigned code is then used by the finance/late charge generation process to automatically create a corresponding
finance charge invoice(s). Per the agreement made when the finance charge was assigned to the customer record,
charges are applied to their overdue invoices and late payments.
The finance/late charge generation process should run periodically from Process Finance/Late Charges. As a
result, an accounts receivable (AR) invoice entry group made up of finance charge invoices is created within AR
Invoice Entry. If necessary, invoices can be edited, added, or deleted from the invoice group before it posts.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > Finance/Late Charge
A customer has proven in recent months to have a history of late payments. Your company decides to charge
this customer a late fee on invoices over 15 days late. In this workshop, develop a finance/late charge and assign
it to the customer.
2. In the Charge ID field, enter XXXLate (where XXX are your initials).
3. In the Description field, type XXX Poor Payment History (where XXX are your initials).
4. In the Invoice Line Description field, enter XXX Finance/Late Charge (where XXX are your initials).
4. Click Save.
5. Click Save.
1. In the Customer field, enter XXX (where XXX are your initials) and press Tab.
3. In the Finance/Late Charge field, select XXX Poor Payment History (where XXX are your initials).
4. Click Save.
Use Process Finance/Late Charge to calculate appropriate finance charges based on the data entered in the
program. When you submit this process, an un-posted accounts receivable (AR) invoice group is created which
can then be reviewed and posted at once or at a later time. Once the invoice group posts, it acts exactly like
other AR invoices. It displays on the Aged Receivables Report and the customer is responsible for paying the
charges.
Example
Data previously entered in Finance/Late Charge Maintenance:
Field Data
Charge ID XXXLate (where XXX are your initials)
Charge % 5
Invoice Line Description Finance/Late Charge
Minimum Charge 8.50
Payment Days 15
Terms Net 30
Include Open Invoices Check box selected
Field Data
Schedule Now
As of Date Today's Date
Group ID FINCHG
After entering this information, submit the process. When it completes, a FINCHG group is available for selection
in AR Invoice Entry. That group contains an interest invoice for each customer attached to the charge who is late
on a payment as of the date defined in the As of Date field above.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Process Finance/Late Charges
In this workshop, process late charges for customer, Addison. A Late Payment Fee finance charge was assigned
to Addison's record, and since then, they have fallen behind in payments.
Note: The charges you generate in this workshop are not associated with the late charge you entered in the
Workshop - Create and Assign a Finance Charge. Customer, XXX Inc. (where XXX are your initials), has not been
late on their invoices since you assigned the Poor Payment History fee to their customer record.
Navigate to Process Finance/Late Charges.
Menu Path: Financial Management > Accounts Receivable > General Operations > Process Finance/Late Charges
2. Click Process.
1. In the Group field, search for and select the group, LATE.
This group was created as a result running the Process Finance/Late Charge.
2. In the Invoices grid, review the Type field of the invoice that displays.
The Type field displays FCH. This indicates the invoice is charging a finance charge.
5. Click Submit.
Use Reminder Group Maintenance to define sequences of reminder letters and the message for each letter in
each sequence.
Sequences can be based on aging brackets or the intervals between letters:
• Letters generated based on due dates use aging brackets defined in the Sequence Detail sheet. For example,
you define a sequence with days to reminder that occur at 0, 30, 60, 90, and 120. As a result, the first reminder
is printed on the due date, the second 30 days after the due date, and the last 120 days after the due date.
The due date controls the schedule, so generation of the first letter 10 days after the due date has no effect
on generation of the second letter 30 days after the due date.
• Letters generated based on last reminder use intervals defined in the Sequence Detail sheet. For example,
you you define a sequence with days to reminder that occur at 0, 30, 30, 30, and 30. As a result, the first
reminder is printed on the due date and the others at 30-day intervals thereafter. The printing date controls
the schedule, so generation of the first letter 10 days after the due date results in the second printing 40 days
after the due date.
Association of a group with a customer results in the customer's receiving letters based on group settings. The
association occurs in Customer Maintenance, and letters are printed and posted in Reminder Letter Generation.
You might chose to create one group with a milder set of messages for customers who routinely pay on time
and a group used with customers who routinely pay late. The particulars of each message typically vary according
to their position in the group's sequence.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Setup > Reminder Group
A customer consistently needs to be asked to pay the overdue balance on their account. Create a reminder group
to link to this customer's record.
Important Due to necessary database setup and specific data used to generate a reminder letter, this
workshop can only be performed by one person on a shared database. If you are unable to complete this
workshop, this does prohibit you from completing Workshop - Generate and Post a Reminder Letter.
2. In the Group ID field, enter XXX (where XXX are your initials).
3. In the Description field, enter XXX Past Due (where XXX are your initials).
5. Click Save.
5. Click Save.
8. In the Message field, enter the contents of the second reminder letter.
For example:
This bill is 45 days late and has been assessed a late charge. To avoid further penalties, please remit at once.
Thank you.
9. Click Save.
13. In the Message field, enter the contents of the final reminder letter.
For example:
This is your final notice of late payment. You have been charged a late fee. To avoid possible litigation,
please contact our billing department at 1-800-555-5555.
3. In the Reminder Group field, select XXX Past Due (where XXX are your initials).
4. Click Save.
Use Reminder Letter Generation to create reminder letters and post finance charges connected with them.
The following are the Actions menu options:
• Get - Use the Get > Customers option to search for and select customers.
• Customers - Use the Customers > Generate Letters option to generate reminder letters for customers
listed in the Customers sheet.
• Reminder Letters - Use the Reminder Letters > Print and Post options to print and post reminder letters
for selected customers.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Reminder Letters Generation
In this workshop, generate and post a reminder letter for customer KCMOLD to advise them of their overdue
invoices.
Important Due to necessary database setup and specific data used to generate and post a reminder letter,
this workshop can only be performed by one person on a shared database.
2. Click Search.
6. Click OK.
The customer's overdue invoices and reminder letters display.
This section of the Accounts Receivable course focuses on Accounts Receivable processes which may take place
during a typical work day.
The following processes involving Accounts Receivable are performed on a regular basis:
• AR Invoice Entry
• Cash Receipts Entry
• Apply Credit Memo
• Reverse Cash Receipt
AR Invoice Entry
Use AR Invoice Entry to bill customers for products and services a company sells. Revenue and the corresponding
AR values for shipped products do not update the general ledger (GL) until an invoice is created and posted.
A group methodology is used to collect invoices and post them as a group (batch) to the GL in the same fiscal
period. Until a group posts, the GL does not update. The actual group ID is immaterial and can be used again as
soon as the original posts.
Note Reports and trackers used throughout the invoicing process are illustrated in this section of the
course.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Invoice Entry
Actions Menu
The Actions menu in AR Invoice Entry contains several processes you can use on your open invoices. The Get
functions allow you to pull information from various sources to create invoices within the current group. The
Group functions allow you to view and post the invoices within the current group. The Invoice functions allow
you to move invoices from one group to another as well as update payment schedules.
Transfer
Use the Invoice > Transfer option to move a selected invoice from one entry group to another.
Tip Use this option if you have invoices in several groups that you want to print and post at the same
time. When you transfer invoices into a single entry group, you only need to run the Print and Post
functions once.
Use the Locate Invoice Group option to find a group that includes a specific invoice. This option locates the
group number; you can then enter this group number on the Group sheet to display the invoices within the
entry group.
Use the Copy Invoice Lines option to adjust posted invoices that contain errors.
You can add adjusting entries to a miscellaneous invoice, shipment invoice, or credit memo. To do this, copy
selected lines to the original invoice. You can opt to create the adjusting line as a reversing entry. This can result
in the creation of a zero-balance invoice.
Adjustments only affect financial processes. They have no effect on shipments or other processes connected with
the original invoice.
If the Reference Invoice number is specified in the invoice header, this invoice is used as a source copy item.
Important
Invoice adjustment requires implementation of legal numbering.
AR Invoice Types
Note Most invoice types (excluding Cancellation Invoices) allow pre-defined records from Miscellaneous
Charge Maintenance, Product Tax Category Maintenance, and Tax Liability Maintenance to be added at
the time of invoice entry. Attach these records to an invoice line. To create an invoice for a miscellaneous
charge or for taxes only, add a blank line to the invoice and attach the charge or tax record to it.
Note If you have Tax Connect installed, disable it on the Company Configuration > Modules > Finance
> Tax Interface sheet or in Tax Reconciliation in order to complete the upcoming workshops.
Advance Billing Invoices are customer invoices created prior to shipping products or services. This invoice type
must be linked to a sales order, an order line, and an order release. It is possible to choose whether the advance
billing amount should credit the Deferred Revenue account defined in or the ordered part’s Sales (Revenue)
account.
Advance Billing Invoices must be created prior to creating a packing slip for the related sales order line and release;
however, a cash receipt for this invoice is not required prior to the shipping and invoicing of the related product
or service. The total amount of the Advance Billing Invoice is deducted from the Shipment Invoice, even if the
customer has yet to pay the invoice.
An Advance Billing Invoice remains on the Aging Report until it is paid. Even if the total of that advance is deducted
from the customer's Shipment Invoice before the Advanced Billing Invoice has been paid, the Advance Billing
Invoice still remains as an outstanding invoice against the customer until it is paid.
In this workshop, create advance billing invoices for two existing sales orders. On one invoice, select the Deferred
Revenue check box and on the other, do not. When the group posts, review the results of both methods.
Important Due to necessary database setup and specific data used to create an advanced billing invoice,
this workshop can only be performed by one person on a shared database. If you are unable to complete
this workshop, this does prohibit you from completing some of the workshops to follow.
If the sales orders used in this workshop are closed, you have the option to duplicate each of the sales
orders. By duplicating the sales orders you will be able to perform the functionality in this workshop as
well as workshops to follow. Review the Duplicating Sales Order Option listed in the Workshop
Constraints section of this course.
2. In the Group field, enter XXX (where XXX are your initials).
4. Click Save.
3. Click Save.
Add a Line
Field Data
SO Line 1
Rel 1
4. Click Save.
Field Data
SO Line 2
Rel 1
4. Click Save.
4. Click Save.
Add a Line
Field Data
SO Line 1
Rel 1
4. Click Save.
3. Click Print Preview to view the details and general ledger (GL) recap for this invoice group.
Note Review the deferred revenue account. Only the line amounts of the first invoice entered affect
this account.
4. When complete, close the report and the Invoice Entry - Group Edit List window.
2. Click Submit.
A deposit billing invoice is a customer down-payment or pre-payment that must be linked to an order but not
to a specific order line or release. The Prepayment account defined in the default GL control code (Type - AR
Account) offsets the Receivables account in this transaction type.
Sales order deposits can also be created directly in Cash Receipt Entry. The difference between creating a deposit
invoice and creating a deposit through cash receipts is mainly that a physical invoice can be printed if a deposit
billing invoice is created. Also, if you do not choose to create a deposit billing invoice, the Receivables account
is never affected by the deposit amount. Only when a deposit invoice posts, is the Receivables account debited.
Once an invoice payment posts, the Receivables account is credited.
Your company's policy states that a 50% down payment must be received prior to the shipment of goods.
Because it does not matter which line the down payment is applied to, a deposit invoice can be used to bill your
customer for the down payment. In this workshop, create a deposit billing invoice for 50% of a customer's
existing sales order.
Important Due to necessary database setup and specific data used to enter a deposit billing invoice, this
workshop can only be performed by one person on a shared database. If you are unable to complete this
workshop, this does prohibit you from completing some of the workshops to follow.
If sales order 5094 is closed, you have the option to duplicate the sales order. By duplicating the sales order
you will be able to perform the functionality in this workshop as well as workshops to follow.
2. In the Group field, enter XXX2 (where XXX are your initials).
5. Click Save.
3. Click Save.
2. Click Submit.
The Advance Billing/Deposit Balance Report allows you to view the total outstanding balance for advance
billing and deposit billing invoices or payments made against sales orders. This report can be filtered for all or
one selected customer. You can have this report display deposit totals, advanced billing totals, or both.
You can include unallocated deposits in the report by selecting the Show Unallocated Deposits check box.
This report displays the deposit or the advanced billing balance made on each specific sales order, depending on
your selection. This amount is the total deposit or advance amount, minus the value of the order or order line.
Logic Advance/Deposit Total = Order Value – Total Advanced/Deposit Amount
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Advance Billing/Deposit Balance
Two advance billing invoices and one deposit billing invoice have posted. Running the Advance Billing/Deposit
Balance Report allows you to verify that the correct sales orders maintain the proper pre-payment amounts.
Navigate to the Advance Billing/Deposit Balance Report.
Menu Path: Financial Management > Accounts Receivable > Reports > Advance Billing/Deposit Balance
Important If you were unable to complete Workshop - Create Advanced Billing Invoices and Workshop
- Enter a Deposit Billing Invoice, you will not be able to complete this workshop. You have the option
to print the report and review previously posted advanced billing and deposit billing invoices. Results will
vary.
2. Click Print Preview and review the values recorded against sales orders 5084, 5130, and 5094.
3. Close the report and exit the Advance Billing/Deposit Balance Report.
The Sales Order Tracker displays read-only information about open and closed sales orders, including shipment
activity, invoice activity, header and line item information, as well as sales order advances and deposit balances.
Each tracker can contain sheets from the primary entry program and supplemental sheets unique to the tracker.
Information on primary sheets and fields is included in the Application Help for the entry program. Supplemental
sheet information is included in the Application Help for the specific tracker.
Menu Path
Navigate to this program from the Main Menu:
• Executive Analysis > Trackers > Order Tracker
• Financial Management > Accounts Receivable > General Operations > Order Tracker
• Material Management > Shipping / Receiving > General Operations > Order Tracker
• Production Management > Scheduling > General Operations > Order Tracker
• Sales Management > Customer Relationship Management > General Operations > Order Tracker
• Sales Management > Order Management > General Operations > Order Tracker
• Sales Management > Quote Management > General Operations > Order Tracker
• Service Management > Field Service > General Operations > Order Tracker
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Sales and Marketing Management > General Operations > Order
Tracker
• Customer Relationship Management > Order Management > General Operations > Order Tracker
• Customer Relationship Management > Quote Management > General Operations > Order Tracker
In this workshop, review current information about sales orders 5084, 5130, and 5094 which were modified in
previous workshops.
Navigate to the Sales Order Tracker.
Menu Path: Financial Management > Accounts Receivable > General Operations > Order Tracker
Important If you were unable to complete Workshop - Create Advanced Billing Invoices and Workshop
- Enter a Deposit Billing Invoice, you will not be able to complete this workshop.
Customer Statements
Customer Statements are forms that can be sent to a customer to recap current AR activity. Only customers
coded for Statement Print in Customer Maintenance are selected to print when printing for all customers.
If a customer is not coded for Statement Print in Customer Maintenance, to print a statement, select that customer
in the report options.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Customer Statements
Commission Report
The Commission Report displays sales commission information for selected salespeople. The report pulls
commission records from a specific time period, as determined by the From Date and To Date you specify.
If the salesperson is paid commissions based on customer payments, miscellaneous charges and credit memo
amounts are deducted before the final commission amount is calculated.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Commission
The Sales Tax Report lists the tax reportable sales within the selected taxing jurisdictions. You can select specific
date ranges for the report.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Sales Tax
Shipment Invoices
Invoices for products or services shipped via Customer Shipment Entry generate automatically using the Action
menu's Get > Shipments option.
Note Pack slips that do not have the Shipped check box selected cannot have an invoice generated
through Get Shipments.
As noted above, the shipped status of a customer packing slip plays an important role in determining whether
an invoice can be automatically created. Other factors that impact a shipment's ability to generate an invoice via
Get Shipments include:
• Shipment Date vs. Invoice Group Date.
• Billing Day settings on an individual customer's maintenance program setup.
• The Company Configuration setting for the Save Shipments for Invoicing option.
The number of invoices generated for each customer is based on two selections on the customer record's Billing
> Detail sheet in Customer Maintenance.
• Consolidate Sales Orders - Select this check box if you want Get Shipments to generate one invoice that
contains multiple shipped orders. If you clear this check box, separate invoices are created for each order
placed by this customer that has shipped.
• Combine Packing Slips - Select this check box if you want Get Shipments to generate a single invoice for
packing slips created for the same order and fiscal period. If you clear this check box, each packing slip pulled
into the AR invoice group creates a separate invoice. This happens even if they were created for the same
sales order.
For more information about these settings, refer to the Application Help.
Ordinarily, accounting personnel are not responsible for shipping customer orders, however the shipping clerk
is on vacation and you have been asked to step in. In addition to shipping the orders, you have been asked to
add a miscellaneous charge to one.
Important If you were unable to complete Workshop - Create Advanced Billing Invoices, you will not
be able to complete this workshop. Contact your system administrator to refresh your education database.
6. Select the Shipped check box and note the packing slip number __________.
7. Click Save.
6. In the Charge ID field, select XXX Refundable Pallet Charge (where XXX are your initials).
8. Click Save.
10. Select the Shipped check box and note the packing slip number __________.
3. In the Group field, enter XXX3 (where XXX are your initials).
Accept the other defaults.
4. Click Save.
3. Select the two packing slips you created in the Workshop - Ship Customer Orders.
4. Click OK.
1. Navigate to the Line > Misc Charge sheet for Northern Machine's invoice.
2. Click Submit.
3. Close the AR Invoice Post Process window and remain in AR Invoice Entry.
The Shipped Not Invoiced Report displays sales orders whose parts were shipped to customers; these customers
have not received shipment invoices for these shipments. Sales orders shipped during a selected date range
display on the report.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Shipped Not Invoiced
Cancellation Invoices
AR Invoice Entry provides the ability to directly cancel a posted invoice. The result is a credit memo created
directly against the invoice selected for cancellation. This process copies previous invoice lines and detail information
into the credit memo.
Note The invoice cancellation process does not reopen order packing slips. You must manually open
packing slips that need to be updated.
2. In the Group field, enter XXX4 (where XXX are your initials).
3. Click Save.
5. In the Legal Number field, enter 10033 (which is the invoice number) and press Tab.
6. Click OK.
11. Close the AR Invoice Post Process window and remain in AR Invoice Entry.
Credit memos are transactions that reduce, or credit, a customer's receivables balance. Miscellaneous, Deposit
Billing, and Advance Billing credit memos are created and posted within AR Invoice Entry. Cash Receipts Entry
uses Unapplied or On Account receipt balances to automatically generate credit memos.
A sales order is not required when creating a miscellaneous credit memo, but if an order is selected, a
corresponding line item and release must also be selected. Alternately, it is possible to enter a valid invoice number
which automatically populates the related sales order information.
Credit memo types include:
• Credit Memo - This is a basic credit memo that reduces a customer's receivable balance. Basic credit memos
do not have to reference an invoice or sales order but must reference a customer.
• Advance Billing Credit Memo - This is a credit memo that reduces an advance billing invoice and removes
the advance balance from the referenced sales order line. This credit memo type is order-line specific.
• Deposit Billing Credit Memo - This is a credit memo that reduces a deposit billing invoice and removes the
deposit balance from the referenced sales order. This credit memo type is not order-line specific.
Use a credit memo to refund a credit card payment. Once a credit memo is created, use Apply Document to
apply a credit payment to the credit card transaction associated with the order or customer. This action credits
back the card. To learn more about credit card processing in the Epicor application, refer to the Credit Card
Processing course. The course provides workshops that detail setting up the Epicor application to use credit cards
and process credit card transactions.
The pallets you shipped to customer Northern Machine for sales order 5130 in a prior workshop were returned.
Create a credit memo that credits Northern Machine's account for the returned pallets.
In addition, Clarke Manufacturing cancelled open sales order 5122, but an advanced billing invoice has already
posted for that order, and a check was sent. Before closing that order, remove the advance from it.
Create an advanced billing credit memo for Clarke Manufacturing to remove the advanced billing balance from
sales order 5122 and credit the advanced billing invoice.
Important
Due to necessary database setup and specific data used to create credit memos, this workshop can only
be performed by one person on a shared database.
To complete this workshop on a shared database, you have the option to duplicate the sales order. Review
the Duplicating Sales Order Option listed in the Workshop Constraints section of this course.
Contact your system administrator to verify your education database is refreshed.
2. In the Group field, enter XXX5 (where XXX are your initials).
4. Click Save.
3. Click Save.
3. In the Charge field, select XXX Refundable Pallet Charge (where XXX are your initials).
5. Click Save.
1. From the New menu, select New Advance Billing Credit Memo.
3. Click Save.
Add a Line
Field Data
SO Line 1
Rel 1
4. Click Save.
2. Click Submit.
3. Close the AR Invoice Post Process window and remain in AR Invoice Entry.
Miscellaneous Invoices
A miscellaneous invoice can reference a sales order or an inventoried line item but does not have to. If a non-part
line item is invoiced, the Part and Description fields can be used to enter the reason for the invoice (for example,
Cancellation Fee). A miscellaneous invoice can also be created for tax purposes only or be designated as a recurring
source invoice to use as a template for other recurring invoices.
In a miscellaneous invoice, the offsetting credit account(s) derives from the product group chosen on the invoice
lines. Often, a product group called Misc Income is created and used on miscellaneous invoices.
Although a valid part can be selected, corresponding Cost Of Sales (COS) amounts are not recorded for
miscellaneous invoices.
You can now update sales accounts on miscellaneous invoice lines within AR Invoice Entry.
The sales of products or services often need to be placed within different sales accounts. AR Invoice Entry now
contains the functionality to override the default sales account within each AR invoice miscellaneous line. If it is
necessary to record the sale of the goods or service within a different account, select the sales account you
require.
A tenant leasing a portion of your company's site space needs to be invoiced. Create a miscellaneous invoice to
bill the tenant using the terms code created in a prior workshop for scheduled payments.
2. In the Group field, enter XXX6 (where XXX are your initials).
4. Click Save.
3. In the Terms field, select XXX 12 Month Payment Schedule (where XXX are your initials).
4. Click Save.
5. Click Save.
2. Click OK.
Update the default sales account on the invoice line you entered in the Workshop - Enter a Miscellaneous Invoice.
Updating this account enables you to record this miscellaneous item to a GL account that differs from your default
sales account.
2. From the Actions menu, select Line > Get Default Account.
At the bottom of the sheet, the GL Account fields populate with the default book and sales account.
3. In the Account field, clear the default account, and enter 4065-00-10.
4. Click Save.
6. Click Submit.
Close the AR Invoice Post Process window and remain in AR Invoice Entry.
Create a miscellaneous invoice for tax only. Similar steps are used to create an invoice for a single miscellaneous
charge. In this case, you would attach a miscellaneous charge record to the blank line instead of attaching a tax
record.
Note A customer does not have to be attached to a tax liability record to be manually charged tax at the
time of invoicing. In this workshop, the customer we are invoicing happens to be in a tax liability that
includes the tax we are manually adding to the invoice. That fact does not have to be true to complete
this workshop.
2. In the Group field, enter XXX7 (where XXX are your initials).
4. Click Save.
2. In the Sold To Customer field, enter XXX (where XXX are your initials) and press Tab.
4. Click Save.
2. In the Tax Type field, select XXX Sales Tax (where XXX are your initials).
5. Click Save.
6. Navigate to the Group > Detail sheet and review the invoice amount.
2. In the Sold To Customer field, enter XXX (where XXX are your initials) and press Tab.
4. Click Save.
3. Click Save.
Note that the Total amount is 1,250.00
4. Close the AR Invoice Edit List and the Invoice Entry - Group Edit List windows.
2. Click Submit.
Recurring Invoices
If you have invoices for the same product and services which occur on a specific schedule, you can use the
functionality in AR Invoice Entry to re-create them automatically based on specified parameters. You do not have
to manually create such invoices.
Important Recurring invoices are only allowed for miscellaneous invoices.
3. Use the Generate Recurring Invoices process to generate recurring invoices based on the recurring source
invoice.
In this workshop, create a miscellaneous AR invoice and designate it as a recurring source invoice. You will use
this invoice as a template to generate AR recurring invoices.
2. In the Group field, enter XXX8 (where XXX are your initials).
3. Click Save.
6. Click Save.
8. In the Cycle Code field, select XXXMonthlyRecurrence (where XXX are your initials).
The details from the recurring cycle you selected are pulled into the invoice.
15. Note that the details from the selected recurring cycle are displayed.
2. Click Submit.
In this workshop, create a recurring AR invoice based on the recurring source invoice you created in the previous
workshop. Use the Get Recurring Invoices Action command in AR Invoice Entry.
2. In the Group field, enter XXX9 (where XXX are your initials).
3. In the Invoice Date field, select the first day of the next month.
4. In the Apply Date field, select the first day of the next month.
5. Click Save.
7. Click Cycle Codes and search for and select XXXMonthly Recurrence (where XXX are your initials).
8. Click Manual Selection to select from a list of the recurring source invoices available.
9. Select the Recurring Source AR invoice created in the previous workshop and click OK.
10. Click Yes in the confirmation window to the message that displays.
A new invoice is created from the selected recurring source invoice. Each new invoice is a copy of the recurring
source invoice, including comments, charges, commissions, GL accounts, and other information.
Tip If necessary, you can change the data that pulls from the recurring source invoice into the recurring
invoice. If the Copy Latest Invoice option is selected on the recurring source invoice, the details will be
copied from the latest posted recurring invoice for that recurring series of the recurring source invoice.
In this workshop use the Generate Recurring Invoices process to generate AR recurring invoices. This process is
useful if you have a high volume of recurring invoices.
Navigate to Generate Recurring Invoices.
Menu Path: Financial Management > Accounts Receivable > General Operations > Generate Recurring Invoices
2. In the As of Date field, enter the first day of the month, three months from today.
3. Enter XXX (where XXX are your initials) in the Group ID field.
2. Click the Group button and search for and select the group you created running the Generate Recurring
Invoice process.
3. Review the invoices you generated that display in the Invoices grid.
Correction Invoices
You can create a correction invoice by using the Create Correction Invoice Action command in AR Invoice
Entry. Correction invoices are created from source invoices.
Once created, a correction invoice displays in AR Invoice Entry with the same header information as the original
invoice and invoice lines pulled with negative and positive quantities.
In this workshop, create a correction invoice for a previously posted miscellaneous invoice.
Important Due to necessary database setup and specific data used to cancel a posted invoice, this workshop
can only be completed by one person on a shared database.
2. In the Group field, enter XXX11 (where XXX are your initials).
3. Click Save.
5. Click the Legal Number and search for and select the miscellaneous invoice you created in Workshop -
Create an Additional Miscellaneous Invoice where the Total is $1,250.00.
6. Click OK.
The invoice displays in AR Invoice Entry.
7. Click the Summary sheet and review the correction invoice that was created. Note the negative and positive
totals on the lines.
9. Click Submit.
10. Close the AR Invoice Post Process window and exit AR Invoice Entry.
The Aged Receivables Report displays open accounts receivable (AR) invoices and credit memos, and sorts
them into default aging columns defined in Aging Report Format Maintenance. The aging columns are defined
by the Aging Format selected within your AR Configuration.
You can select invoices for your report by Apply Date or Invoice Date. The records can be aged by Due Date
or Invoice Date against the date in the Aged As Of field.
When an aging report is run by Due Date, the Future column contains posted invoices that are not due as of
the Aged As of Date selected on the report. When the report is run by Invoice Date, no entries display in the
Future column unless an invoice is posted with a date that is the same as the Aged As of Date selected on the
report.
If credit memos are selected for an aging report, they are shown with negative amounts.
Example An invoice is dated 5/1/09 and has payment terms set to Net 30. It is due on 6/1/09. On the
Due Date version of this report, it is in the Future column because it is not yet due. On the Invoice Date
version, this invoice is in the Current column.
Tip This report can work as a subsidiary ledger for your AR accounts. Enter the Aged As Of date for your
report. As a result, the report total should reconcile to the ending balance of the Accounts Receivable
account.
Use the Selection sheet to select the report parameters. Use the Filter sheet(s) to select the specific records to
include on the report. For more information, refer to the Filters Overview topic in the Application Help.
Important For more information on how to review the status of a report you print, preview, or generate,
refer to the System Monitor Overview topic in the Application Help.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Aged Receivables
In this workshop, use the Aged Receivables Report to display some of your company's open invoices.
Navigate to the Aged Receivables Report.
Menu Path: Financial Management > Accounts Receivable > Reports > Aged Receivables
3. Close the preview window and exit the Aged Receivables Report.
The G/L Distribution Report shows the GL effect of the transaction types selected and displays transactions
which are ready to post.. You have the option to select date range or a specific fiscal period for your report.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Payable > Reports > G/L Distribution
• Financial Management > Accounts Receivable > Reports > G/L Distribution
• Financial Management > Payroll > Reports > G/L Distribution
AR Invoice Tracker
Use the AR Invoice Tracker to drill into selected invoices and get information for an invoice. This includes
information such as the posted status, shipping information, payment activity, schedules, GL transactions, header
and line item information, as well as memos linked to the selected invoice.
The Sales Order Tracker can also be accessed from within the Invoice Tracker.
The Invoice Tracker is a display-only version of AR Invoice Entry which contains supplemental sheets not found
in AR Invoice Entry. Records cannot be added or updated in trackers.
You can also use AR Invoice Tracker to track recurring AR invoices. The Header – Recurring sheet displays the
recurring invoice information that you added in AR Invoice Entry. Click the Retrieve button to:
• Retrieve invoices that were generated for the selected recurring source invoice.
• View the total value that was invoiced for the recurring series.
• View the latest posted invoice from the series and the next invoice date.
The required information is displayed under the Recurring Invoices grid.
Menu Path
Navigate to this program from the Main Menu:
• Executive Analysis > Trackers > A/R Invoice Tracker
• Financial Management > Accounts Receivable > General Operations > Invoice Tracker
• Financial Management > Deferred Revenue Accounting > General Operations > Invoice Tracker
• Sales Management > Customer Relationship Management > General Operations > Invoice Tracker
• Sales Management > Order Management > General Operations > Invoice Tracker
• Service Management > Field Service > General Operations > Invoice Tracker
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Sales and Marketing Management > General Operations > Invoice
Tracker
• Customer Relationship Management > Order Management > General Operations > Invoice Tracker
Use Cash Receipts Entry to enter and post cash receipts. These are transactions you enter for customer payments,
customer credits, or miscellaneous cash amounts.
Important Before you can transact within Cash Receipts Entry, you must set up your fiscal periods in Fiscal
Period Maintenance.
A group methodology is used when processing cash receipts. Payments are grouped together to post in a batch
mode and update the General Ledger (GL). Unlike an invoice entry group, a cash receipts entry group always
defines the date of the payments in the group, the accounting period it posts to, and the bank account affected.
Note Entry Groups - These are comprised of transactions that occur during the same time period and
are ready to edit, print, and post. Entry groups are sometimes referred to as batches. An entry group can
also assign default transaction dates, fiscal periods, and account numbers for the cash receipts in the group.
You can also create Unapplied Receipts. By selecting the On Account check box, these transactions are
automatically created when you enter a customer payment that is not applied to a specific open invoice or credit
memo.
Note You can use Apply Credit Memos to assign this amount to another invoice. You can also use AR
Write Off and Adjustment to adjust the balance. For more information, refer to the Apply Credit Memo
and AR Write Off and Adjustment topics in the Application Help.
When cash receipts post, they update invoice balances, create GL entries, and update Bank Reconciliation deposit
information.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Cash Receipt Entry
• Financial Management > Cash Management > General Operations > Cash Receipt Entry
Invoice Payments
An invoice payment is a customer cash receipt entered with basic check information, and includes detail lines
that describe how the check is used against the customer's outstanding invoices.
Key components used when entering an invoice payment include:
• Invoice Selection - If known, an invoice number can be entered on a cash receipt's header, and the
corresponding customer numbers default. If unknown, a customer ID and its invoice(s) can be selected by
using the A/R Receipt > Invoice Selection sheet, where open invoices display. If multiple invoices are selected,
and their sum is greater than the check amount, the dollars are applied to the oldest invoice first, and then
each subsequent invoice until there are no dollars left to apply.
• Allocate - Once dollar amounts are applied to selected invoices, use the Allocate sheet to change the cash
amount applied to specific invoices if necessary.
• On Account - Once dollars are applied to selected invoices, the remaining balance, if one exists, can be placed
on the customer's current account by selecting the On Account check box in any of the sheets. On Account
amounts update the Unapplied Cash account defined in the default GL control code (Type - AR Account) and
are treated the same as credit memos. Credit memos can be applied against open invoices in Cash Receipt
Entry or applied to open invoices using Apply Credit Memo.
Invoice Selection
You can now automatically include negative receipts during invoice selection by selecting the Allow Negative
Receipts option in Cash Receipts Entry.
Within Cash Receipts Entry, select the Electronic Interface > Select Invoice Action command. From the Select
Invoices screen that displays, select the Allow Negative Receipts check box to include negative receipts in your
invoice selection process.
Negative receipts will then display and be included for selection in the grid and prompts eliminated. A clear check
box is the default, without negative receipts displaying in the selection grid.
Twin Cities Motor Company sent a check to pay for their open invoices. Apply the customer's check, as well as
the cancellation invoice you posted in a previous workshop, to the open invoices on their account.
2. In the Group field, enter XXX (where XXX are your initials).
4. Click Save.
In the Transaction Apply Date field, today's date defaults.
2. In the Check field, enter XXX-1 (where XXX are your initials).
5. Click Save.
2. In the Invoices grid, select the Selected check box for each invoice.
A check from Clarke Manufacturing was received in today's mail. Apply that check to Clarke's open invoices.
Also, apply Clarke Manufacturing's open advanced billing credit memo for $1.00 (created in a prior workshop)
against their open advanced billing invoice balance (also $1.00). Place the remaining balance from the check on
the customer's account as a new Unapplied Receipt (UR) Credit Memo.
2. In the Check field, enter XXX-2 (where XXX are your initials).
5. Click Save.
2. Select the Selected check box for each invoice, to apply cash to Clarke's open invoices, including the
advanced billing credit memo (-1.00).
5. Click Save.
3. Click Save.
Once this payment posts, the check's unapplied amount ($1.00) becomes an Unapplied Receipt (UR) Credit
Memo on Clarke Manufacturing's account.
Miscellaneous Payments
Use Cash Receipts Entry to enter miscellaneous payments. These transactions track miscellaneous cash received
from sources other than customers; they do not change customer AR balances. Miscellaneous transactions debit
the Cash account and credit the account number you select.
You can also use the Misc sheet to enter or select sales taxes for miscellaneous payments. After you enter the
main information for the payment, enter tax information. Enter or edit sales taxes within the Miscellaneous
Payment Tax List grid.
A company has a recycling bin for aluminum cans in their break room. The cans they gather are periodically
turned in to the local recycling center, and the cash is deposited in the company’s petty cash account. Enter a
miscellaneous cash payment for the can deposit return.
Prepayments
In the Epicor application, you can enter an AR prepayment as a deposit invoice or as a deposit payment. A deposit
payment can later be converted to a deposit invoice. A deposit invoice entered manually must be allocated (linked
to a sales order). A deposit invoice can be converted from an unallocated (not linked to a sales order) payment
deposit if you have selected the correct Individual Deposit Invoice Tracking settings under the Modules > Finance>
Accounts Receivable sheet in Company Configuration. Allocated deposits are processed and closed automatically
once you process a shipment invoice for the linked sales order.
Deposits functionality:
• The ability to convert a deposit payment to a deposit invoice (invoice is created based on the payment and is
completely paid at the time of creation).
• The ability to calculate tax on deposit invoices.
• The ability to apply credit memos to deposits (payments and invoices).
• Unallocated deposits (deposits not linked to sales orders) required for some countries.
Note An unpaid deposit invoice is not a deposit in the sense of the commonly understood business
meaning, of money received from the customer in advance showing intention to complete the deal. Rather,
an unpaid deposit invoice is a request for deposit. Deposit invoices become actual deposits only after you
receive payment from the customer.
Note Unallocated deposits play almost the same role as credit memos - they credit the customer balance
and affect the credit limit calculation accordingly. Also, an unallocated deposit must be matched to a
regular AR invoice. Unpaid, unallocated deposits do not affect customer balances or credit limits. Further,
unallocated deposit invoices are stored in the application as zero-amount invoices.
Use of deposit invoices (whether created manually or converted from deposit payments) provides extended
options which are not available in the case of deposit payments. These extended options are as follows:
• Deposit invoices can be printed, and therefore are necessary when documentation is required.
• Taxes can be calculated and booked for deposit invoices but not for deposit payments.
• More complex posting is available for deposit invoices.
• Deposit invoices you create manually are best to use when tracking of payments is necessary (for
example, when you receive payments with sufficient delay, in several installments, in a foreign currency,
or when you can apply payment terms or finance/late charges).
Enter two deposit payments for customer, Lawrence Tooling. Allocate one deposit payment to a specific sales
order, but do not allocate the other deposit payment. In the upcoming Workshop - Convert a Deposit Payment
to a Deposit Invoice, you will convert a deposit payment you post into a deposit invoice.
Important Due to necessary database setup and specific data used to enter a deposit payment, this
workshop can only be performed by one person on a shared database.
If sales order 5198 has already been closed, you have the option to duplicate sales order and post a deposit
cash receipt against it.
2. In the Check field, enter XXX-3 (where XXX are your initials).
6. Click Save.
3. In the Check field, enter XXX-4 (where XXX are your initials).
6. Click Save.
2. Click Submit and close the Cash Receipt Post Process window.
In this workshop, convert the allocated deposit payment you posted in the Workshop - Enter Deposit Payments,
to an Accounts Receivable Deposit Billing Invoice.
Navigate to AR Invoice Entry.
Menu Path: Financial Management > Accounts Receivable > General Operations > Invoice Entry
2. In the Group field, enter XXX12 (where XXX are your initials).
3. Click Save.
7. Click OK.
The Are you sure? message displays.
12. Close the AR Invoice Post Process window and exit AR Invoice Entry.
Debit Notes
Debit notes (charge-backs) from customers can be entered as part of the cash receipts process and can be applied
as part of the settlement process. Debit notes either relate to specific invoices or remain unassigned. They remain
as open receivables until they are matched with a credit memo or subsequently paid.
Entering a debit note does not admit liability. It creates an open debit note which can be collected later or matched
to an off-setting credit memo in the future. To learn more about the debit note process, refer to the Debit Note
Processing course.
In this workshop, post a debit note for no specific invoice. This debit note stays on the customer's account until
it is matched to a credit memo.
3. In the Group field, enter XXX-DN (where XXX are your initials).
4. In the Bank Account field, select XXX Debit Notes Only (where XXX are your initials).
6. Click Save.
2. In the Debit Note Reference field, enter XXX-DN100 (where XXX are your initials).
4. In the Debit Note Due Date field, accept today's date default.
3. Click Save.
2. Click Submit.
Credit card information can be entered on sales orders and cash receipts, and the information can be applied to
invoices in Cash Receipt Entry as sales are processed. Use Apply Credit Memo to credit a customer's credit
card account as returns are processed. Before credit card transactions can be processed, an interface with PayPal
must be established.
Credit card transactions include the following:
• Customer invoice payments
• Customer credits
• Miscellaneous cash payments
If you are interested in learning more about credit card processing in the Epicor application, refer to the Credit
Card Processing course. The course provides workshops that detail setting up the Epicor application to use credit
cards and process credit card transactions.
The Invoice Discount Analysis Report provides information on customer invoices that have received discounts
in cash receipts. You can print this report for Earned Discounts or for Not Earned Discounts.
This report calculates and displays the best date on which customers should pay each invoice to receive a discount
according to their terms. You can filter this report by customer and by invoice.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > Reports > Invoice Discount Analysis
The Cash Receipts Tracker displays cash receipt record information in a dashboard format. This includes
information such as the check number, invoice and applied amount, payment type, unapplied amounts, fiscal
year and period. You cannot edit or add records in this tracker.
Note The Receipt Header grid is designed to display each transaction in the transactional history of a
cash receipt. Consequently, a record may display multiple times in the grid.
Menu Path
Navigate to this program from the Main Menu:
• Executive Analysis > Trackers > Cash Receipt Tracker
• Financial Management > Accounts Receivable > General Operations > Cash Receipt Tracker
• Financial Management > Cash Management > General Operations > Cash Receipt Tracker
Apply Document
Use Apply Document to place an open credit memo, unallocated deposit invoice, or unallocated deposit payment
balance against an open invoice. You can apply one of these document types against one or multiple invoices
or credit payment. You can only select invoices created for the customer listed on the document.
Note A Credit Memo is a specific type of Accounts Receivable invoice; it contains a transaction that reduces,
or credits, a customer's receivable balance. Credit memos may or may not refer to a sales order.
Important Before you can apply a credit memo through this program, you must post to your general
ledger (GL) via AR Invoice Entry. For more information, refer to the Application Help topic: AR Invoice
Entry > Post Invoice Group.
On the Summary sheet in this program, select the credit memo with which you want to work. Next, define the
amount from the credit memo to apply. Use the Detail sheet to select which invoices receive the credit amount
or the Credit Payment sheet to select credit payments to receive the amount. Lastly, apply the credit memo
amounts the command available from the Actions menu.
Note If a credit card needs to be refunded, enter a credit memo for the order or customer, and in Apply
Document, apply a credit payment to the credit card transaction associated with the order or customer.
This action credits back the card.
Tip When you apply credit memos, you also create GL transactions. Transactions are placed within the
GL accounts selected for the customer credit memo. For details on the creation of GL transactions, refer
to the Application Help topic: Posting to GL.
Tip You can place credit memos against invoices in Cash Receipts Entry.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Apply Credit Memo
In this workshop, use Apply Document to apply to an open invoice the unallocated deposit payment you posted
in the Workshop - Enter Deposit Payments to an open invoice.
Important Due to necessary database setup and specific data used to complete the apply document
feature, this workshop can only be performed by one person on a shared database. If invoice number
10207 is unavailable for selection in the task, Select an Invoice, you are not able to complete this workshop
as written.
To complete this workshop, you must perform one of the following options:
• Skip this workshop and move forward with the course.
• Enter and post an AR Miscellaneous Line invoice for customer, LAWTOOL. The invoice number you post
can then be substituted for invoice number 10207 in this workshop. For instructions on how to enter
and post an AR Miscellaneous Line invoice, refer to the Application Help.
3. In the Document field, search for and select Check/Ref XXX-3 (where XXX are your initials).
4. Click Save.
Select an Invoice
5. Click Save.
Apply the credit memo for the returned pallet (created in the previous workshop) to Northern Machine's open
shipment invoice.
Important If you were unable to complete Workshop - Create Credit Memos, you will not be able to
complete this workshop. Contact your system administrator to refresh your education database.
5. In the Search Results grid, select the credit memo created earlier to credit Northern Machines in the amount
of $14.00 for a miscellaneous pallet charge.
6. Click OK.
7. Click Save.
You are using the entire credit memo amount so the data in the Amount to Apply field does not need to
change. When the balance of a credit memo is higher than the balance of the invoice to which it is being
applied, this amount must be changed. The remaining amount remains open on the existing credit memo.
2. Right-click the Invoice field and select Open With > Invoice Search.
3. Click Search.
4. In the Search Results grid, select the shipment invoice posted for Northern Machine (for $14.00).
5. Click OK.
6. Click Save.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Reverse Cash Receipt
• Financial Management > Cash Management > General Operations > Reverse Cash Receipt
Reverse a posted cash receipt. When complete, review the Customer Tracker to see if the paid invoice re-opens
as a result of the reversal.
Important Due to necessary database setup and the specific data used to reverse a posted cash receipt,
this workshop can only be completed by one person on a shared database.
If cash receipt 214 has already been reversed, use this workshop to learn the process and review the results
of reversing a posted cash receipt. To review the results, navigate to the Customer Tracker and follow
the steps in the Review the Customer Tracker piece of the workshop.
8. In the Customer ID field, right-click and select Open With > Customer Tracker
The Customer Tracker displays.
2. Navigate to the Financial > Payments sheet and click the Retrieve button.
Note that two entries exist for invoice 10020. One is the initial cash receipt and the other is the reversal you
just posted. The reversal displays a negative payment amount.
3. Navigate to the Financial > Invoices > Open sheet and click the Retrieve button.
This section of the Accounts Receivable course focuses on Accounts Receivable processes which take place outside
of a typical daily AR routine.
The following specialized accounts receivable processes discussed in this course are as follows:
• AR Write Off and Adjustment
• Customer Credit Manager
Use AR Write Off and Adjustment to adjust an amount against an open invoice or credit memo.
The amounts you enter increase or decrease the invoice balance and create general ledger (GL) entries.
Note You can adjust an open invoice to zero dollars to write it off, but that invoice closes and cannot be
re-opened or re-adjusted. If an amount is left on an adjusted invoice, it can be adjusted back up to its
original invoice amount. Use caution when increasing an invoice amount. If the original invoice is linked
to an order, reconciliation can become difficult.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Write Off and Adjustment
Your company's controller agreed to write off the remaining balance of invoice 10024 for customer Mass Heat
and Air. In this workshop, adjust an open invoice's balance to $0.00.
Navigate to AR Write Off and Adjustment.
Menu Path: Financial Management > Accounts Receivable > General Operations > Write Off and Adjustment
Important Due to necessary database setup and specific data used to write off a customer's bad debt,
this workshop can only be performed by one person on a shared database. If this process has already been
completed for invoice 10024, when you attempt to save the adjustment, an error message will display
stating this invoice is closed.
4. In the Description field, enter Write off approved by XXX (where XXX are your initials).
5. Click Save.
The AR Invoice Adjustment Process window displays.
Use Customer Credit Manager to review and update the complete credit information for a customer. Customer
Credit Manager displays the customer’s open sales orders, invoices, and payments to help make informed credit
decisions. The program also displays the contacts listed for this customer’s company.
If your company uses External System Integration, you can share sales order information across your company’s
various site locations. Customers that purchase products at your different sites are classified as global customers.
Customer Credit Manager then displays this customer’s global credit information, calculating invoice and order
amounts from records gathered from site locations.
Customer Credit Manager pulls this information together which enables you to change customer credit information.
You can also place all or some of the customer’s open sales orders on credit hold.
If a change is made to a National Account Relationship while in Customer Credit Manager, an action called
Recalculate Credit National Account must be run. This action updates the credit of each customer in the
relationship that was affected by the update. When a recalculation is needed, a message displays on the record
that states Should be recalculated. This message not only displays on the updated record but also on customers
in the relationship that were affected by the update. A similar message displays on the master account relationship
record and the customer maintenance record. You can perform the action within National Account Relationship
Maintenance instead of Customer Credit Manager if necessary.
The credit checking functionality only reviews the credit for Bill To Customers. These are the customer locations
that make payments on your invoices. Each customer record either uses a default Bill To location or an alternate
Bill To location (a leasing company or a head office) for payment.
Menu Path
Navigate to this program from the Main Menu:
• Financial Management > Accounts Receivable > General Operations > Customer Credit Manager
Enter a sales order for the customer and review the credit manager before and after the record is entered. Also,
use the Customer Credit Manager to review the customer's national account credit. While reviewing, you decide
this customer should not have access to the credit pool. Make the change to the record and recalculate the credit
national account.
Important If you were unable to complete Workshop - Update a National Account Relationship, you
will not be able to complete this workshop. You have the option to use a different customer record to
complete this workshop, however your results may not follow those outlined in this workshop.
2. Click Refresh.
Note the change in the Order Credit, Credit Total, and Open Orders fields.
4. Click Retrieve.
The order added in the previous task now displays.
5. Navigate to the National Account Credit sheet and review the Credit Available pane.
7. In the National Accounts section, in the Credit Used pane, review the amounts in the fields.
The open order used the customer's Own credit and 1,500.00 of the Pool credit. None of the Parent's
credit was used. The order in which the credit is used relates to the credit preferences selected on the
customer record.
1. In the Credit Preferences pane's Selected Preferences column, select Credit Pool.
2. Click the left arrow to move the selection into the Available column.
3. Click Save.
A Credit Hold Verification window displays a message to inform you that credits of the customers from
this credit checking national account should be recalculated. It then asks if you would like to continue.
2. Click Submit.
4. Click Refresh.
Note the change in the amount in the Credit Used pane's Pool and Parent's field. The parent's credit limit
now covers the $1500.00 the credit pool previously covered.
Typically, if a customer goes over its credit limit, it is automatically placed on credit hold. Because the last
workshop's customer was included in a National Account Relationship, that did not happen. In this workshop,
enter a sales order for the customer you created in a prior workshop. The order is for $11,000.00, which is $1,000
over its credit limit. After, mass update your customer's credit status in the Customer Credit Manager.
2. In the Customer field, enter XXX (where XXX are your initials) and press Tab.
8. Click Save.
A message displays that states customer XXX (where XXX are your initials) will be placed on credit hold. The
message then asks if you want to continue.
3. In the Cust ID field, enter XXX (where XXX are your initials) and press Tab.
Note the Credit Hold check box is selected.
6. Click Save.
Conclusion
Appendix
The Accounts Receivable Course appendix contains a copy of the Epicor ERP Accounts Receivable Transaction
Hierarchy.
The Epicor ERP Accounts Receivable Transaction Hierarchy assumes your company uses an unmodified version
of the Standard posting rules delivered with the Epicor application. If you use the Extended posting rules, or
if you need information regarding an AR transaction that is not listed on this hierarchy, refer to GL Transaction
Type Maintenance to review the operation details.
This hierarchy is a summary of common general ledger (GL) transactions posted from within the Accounts
Receivable (AR) module.
Note This hierarchy assumes your company uses an unmodified version of the Standard posting rules
delivered with the Epicor application. If you use the Extended posting rules, or if you need information
regarding an AR transaction that is not listed on this hierarchy, refer to GL Transaction Type Maintenance
and review the details of the AR Invoice posting rules.
In addition, this hierarchy does not include intercompany or consolidation transactions.
AR Invoice Entry
AR Invoice Entry -
Actions
AR Invoice Entry -
Discounts and Taxes
Apply Document
Apply Document
Reverse Cash
Receipt
Payment Instrument
(PI) Receivable Entry
Receivables Account
AR PI PI Receivable Account
Payment 1. AR Account GL Control assigned
1. Payment Instrument GL
to the invoice to which you are
Control assigned to the
applying the Payment Instrument
Payment Instrument Receivable
Receivable
Index
T
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