product overview

Automated Testing for ServiceNow®

FOR
SERVICENOW®

CAPIO - AUTOMATED TESTING

PLATFORM
Use CapIO’s ServiceNow application to
take control of testing for ServiceNow
development, as well as other enterprise
applications in your organization.

AUTOMATED
TESTING
for
EVERYONE

Cerna Solutions
2056 Palomar Airport Rd
Carlsbad, CA 92011
 - Automated Testing Platform | product overview
CHALLENGES OF AUTOMATED TESTING
Automated testing is no simple process. Finding the right testing tool can vary dramatically from
one solution to another. This leads to some organizations having to adopt fragmented processes
across a variety of testing tools which causes disorganization, frustration, and an overall lack
of confidence in the testing process.

Many organizations find that there are unexpected costs to maintaining their automated testing
practice. Even minor changes made to an application can mean major adjustments on the testing
tool’s back-end, requiring specialized skills as well as a substantial investment of time.

COMMON PROBLEMS

Inconsistent Costly to Requires Complex

 Solutions & Processes  Maintain  Skill Sets

HOW CAPIO WORKS

CapIO by Cerna Solutions provides a suite of tools with an interface built on ServiceNow® to
standardize automated testing practices across the organization. Tests are performed separately
using the CapIO Server to ensure that they are run independently of the application being tested.
This makes it easier to write, manage, and execute automated tests, as well as allows the user to
integrate other testing tools to automate functional, performance, unit, and mobile testing.

CapIO uses a standard API which is maintained by Cerna Solutions to protect scripts from future
failures caused by changes to the ServiceNow application. This drastically reduces the amount of
time and money required to develop and maintain back-end code, as well as offers confidence in
new updates and releases of your applications.

CAPIO COMPONENTS

CapIO Application CapIO Recorder

Central repository for
tests, code, & reporting  Captures user actions to
allow tests to be created
dashboards with less scripting

CapIO mini CapIO Server

Instant feedback on tests
run from local desktop
 Tests independently of
application or as a grid

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 - Automated Testing Platform | product overview

CORE FEATURES

FEATURE CAPABILITY

MULTI-BROWSER Be confident that your development will work perfectly

 FUNCTIONALITY across all major browsers used within your organization.

FUTURE PROOF Create tests without the fear of failures caused by

 COMPATIBILITY future updates & changes.

SCREENSHOTS & Document the history of test executions & see detailed
 REPORTING reports of successes & failures for each test.

Create new tests easily by recording user actions

 ACTION RECORDER
without the need for writing additional code.

CAPIO mini Run single tests locally through the CapIO mini desktop
TESTING ON-DEMAND application.

NO-CODE / LOW-CODE / Allow users across the technical spectrum to create

 & PRO-CODE PATHS tests within ServiceNow.

UNATTENDED Run a suite of tests from end-to-end without the need

 AUTOMATION to monitor or kick-off the next test in the sequence.

Run tests automatically at any given time or frequency

 TEST SCHEDULING
without the need for manual execution.

Notify stake holders upon test completion. Can be sent

 NOTIFICATIONS
to individuals or defined groups.

COMPLETE TESTING Test forms, lists, service catalog, knowledge base, CMS,
 FOR SERVICENOW Service Portal, notifications, reporting, & much more.

TEST BEYOND Use ServiceNow to take control of automating tests for

 SERVICENOW the enterprise applications your business relies on.

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 - Automated Testing Platform | product overview

SERVICENOW® TESTING
CapIO provides functional,
performance, unit, and
mobile testing capabilities
across ServiceNow’s many
features, including: forms,
lists, service catalog, Service
Portal, integrations, and much
more. This allows the user
to detect errors immediately
throughout the development
process anywhere in your ServiceNow instance. Easily find unexpected defects made during
development that affect seemingly unrelated features and capabilties of the ServiceNow platform.

SERVICENOW® TEST MANAGEMENT INTEGRATION

Integrate CapIO with ServiceNow’s Test Management module to enhance its manual testing
process with CapIO’s automated testing capabilities. Design, run, & manage automated tests for
both internal & external application development, all within the ServiceNow Agile module.

SERVICENOW® FUNCTIONAL TESTING COMMANDS

CapIO comes with over 300 pre-built commands for testing in ServiceNow, including:

• Setting, Getting, & Viewing Field Properties • Interacting with Slushbuckets

• Interacting with Forms Sections, UI Actions, & Messages
• Core Systems Functions & Top Bar Global Search
• Completing & Submitting Surveys
• Creating, Sending, & Validating Chat Functionality
• Triggering External Integrations Using REST
• Completing Risk Assessments for Change Requests
• Interacting with ServiceNow Modules & Pop-Ups
• Administrative Functions
• Executing & Validating Reports
• Controlling & Validating Service Portal Widgets
• Navigating, Searching, & Verifying Service Catalog
• Ordering Items, Order Guides, & Record Producers
• Navigating, Searching, & Sorting Lists & Related Lists
• Retrieving & Previewing Notifications
• Searching & Navigating Knowledge Base
• Opening & Validating Knowledge Base Articles
• Selecting Items within an Interceptor
• Verifying System Properties

TESTING BEYOND SERVICENOW

With CapIO, testing ServiceNow is just one tool in your toolbox. Now you can unite testing practices
for development across a variety of enterprise applications that your company relies on through
CapIO’s central repository. Create a single process for executing and managing tests without the
need for unnecessary stand-alone testing tools and inconsistent processes.

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 - Automated Testing Platform | product overview

SCHEDULE A DEMO
Contact us today to learn more about licensing and pricing for your organization. Schedule a live
demo of CapIO for your team to see how you can get started with automated testing quickly and
reliably with the most robust testing application for ServiceNow.

CERNA SOLUTIONS
844.804.6111
info@cernasolutions.com
www.cernasolutions.com/capio

ABOUT CERNA SOLUTIONS

Cerna Solutions specializes in developing cutting edge solutions and unmatched
consulting services aimed at improving the way you use ServiceNow. Our unique products
are geared towards automated testing, as well as other productivity solutions designed
specifically for the ServiceNow platform. Our team of highly skilled consultants have the
training and certifications needed to meet a variety of specialized project requirements
and the industry experience needed to make your project successful.

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