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ASSESSMENT 1
BSB51415
Course Name
Diploma of Project Management
Weighting 50%
BSBPMG513
Units of Competency
Manage Project Quality
Instructions
1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a late
submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your
own. You must write your answers in your own words or appropriately
reference your sources. A mark of zero will be given for any assessment
or part of an assessment that has been plagiarised.
4. A list of references must be included.
5. You may discuss your assessments with other students, but submitting
identical answers to other students will result in a failing grade. Your
answers must be yours alone.
6. Your trainer will advise whether the assessment should be digitally
uploaded or submitted in hard copy. Assessments that are digitally
uploaded should be saved in pdf format.
7. You must pass both assessments in the subject to pass the subject.
Define the project’s quality metrics (6 marks, 2 marks for each metric,
max 3)
Meeting Teleconference
Email Specification paperwork
Telephone Letters
All communication methods should allow for easy and clear communication so
that all can explain their positions and requirements in order to reach a mutual
agreement. Where verbal communication takes place, it is expected that the
agreements and requirements will be provided on paper as proof and
confirmation of the agreements and specifications.
˗ Client satisfaction
˗ Organisational standards
˗ Codes of conduct
˗ Industry and organisational policies and practices
˗ Legislation and regulation requirements
˗ Follow the requirements of Safe Work Australia
Undertake a quality assurance audit, noting the methods that would be used
(5 marks)
˗ Use of products with quality certification (TGA) and rigid and proactive quality
control, meeting all requirements of Australian and international standards.
˗ Preservation of the environment and requirements concerning clean and
sanitary work environments
˗ Training the skills and knowledge required to comply with control policies and
procedures in a cleaning or housekeeping set.
˗ Systematic review
˗ Continuous improvement
˗ Lessons learned
˗ Use of products which the Safety Data Sheets (SDS) meet with the requirements
of Safe Work Australia
˗ Follow the Occupational Health and Safety Procedures
Methods:
˗ 5S ˗ TQM
˗ Fishbone diagram ˗ Lean
˗ Root and cause analysis ˗ Continuous Improvement
Assess the project’s quality control, noting the methods that would be used
(5 marks)
˗ Dedication and attention to the customer, through an effective service.
˗ Inspections and audits in compliance with guidelines
˗ Monitoring conformance to the specification and checklist
˗ Recommending ways to eliminate causes of unsatisfactory performance of
processes
˗ Regular inspection
˗ Reporting variances
˗ Maintain records and documents in line with organisational and legal
requirements
˗ 5S ˗ Flowcharts
˗ Histograms ˗ Fishbone diagram
˗ Pareto Analysis ˗ Root and cause analysis
˗ Benchmark ˗ Continuous Improvement
ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51415 DIPLOMA OF PROJECT MANAGEMENT | PROJECT QUALITY_V1.3
12
Using compliance records, quality criteria, quality assurance and other methods
and tools covered in this unit will provide you with data on quality performance
and will allow you to identify variances
Ensure that quality objectives are relevant and achievable in all four stages
of the project’s life cycle (8 marks)
With the quality management tools and methodologies we can monitor a project’s
quality. In a cleaning company, tools and methodologies such as roots and cause,
Fishbone, 5S and Lean will be largely applied to control and assure the results in
quality.
Total Marks: 50
As this is the Skills and Knowledge Activity, you should aim to demonstrate
as much of the skills and knowledge contained within this unit as possible.
You may add in any additional detail that is relevant and demonstrates your
understanding of project quality management.
– END –
ADDENDUM | © 2017 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
BSB51415 DIPLOMA OF PROJECT MANAGEMENT | PROJECT QUALITY_V1.3