INTRODUCTION

For the elderly to feel secure, they must first be financially secure. The State shall

provide a comprehensive approach to health development that shall focus on making

essential goods, health and other social services that are available at affordable cost, there

shall be priority for the needs of the underprivileged, sick, and disabled elders. Under the

R.A 9994 it is stated that it is known as “An act to maximize the contribution of senior

citizens to nation building, grant benefits and special privileges and for other purposes” so

this means that the Senior’s should get involve and realize that they should be part of the

society. Our history has witnessed the importance ancient Filipinos gave to elderly. During

the pre-colonial period, the elderly were a source of wisdom. Customs and traditions were

kept and passed by them to younger generations. Thus, their contributions in the

enhancement of the country’s institutions such as government, family, education, and

religion cannot be ignored. (Carlos, 1999) But after all the being said they should be given a

full support to the improvement of the total well-being of the elderly and their satisfaction

should be concern of the State so that they will feel that they are part of the Philippine

Society. “The institution of family as a cradle of care for the elderly should be reinforced, the

same with center and community -based program approaches which will serve as

alternatives” (Philippine Country Report 2014). For the Social Workers they should motivate

and encourage the senior citizens to contribute to the nation building by giving advices and

wisdom to the political leaders that will someday make some good policies. One good start

for this is to establish community-based health and rehabilitation programs, because it is

more effective to start at the ground level before going to more complex programs at least in

this way the elderly will feel more their privileges and benefits.

1
 REVIEW OF RELATED LITERATURE

There were a total of 4.6 million people aged 60 and above, who are regarded by the

Philippine Constitution of 1987 as senior citizens (Census 2000). They make up a total of six

percent of the total population. This figure is almost a quarter percent increase from the last

Census of 1995 (22%). With an anticipated growth rate of 4.49% every five years, their toal

population is expected to reach 7million by 2010 as based on the study conducted by Alfredo

M. Antonio, entitled, “Filipino Senior Citizens Participation in Development: Preliminary

Discussion and Analysis of the Extent of the Participation in Philippine Politics and

Legislation”.

According to by Dr. Rene E. Ofreneo, Coalition of Services of the Elderly (Cose),

majority of the elderly are not enrolled in the SSS nor covered by the Government Social

Insurance System (GSIS). Those excluded were not able to participate in the contributory

insurance system run by the SSS and GSIS in their younger working years, simply because

they had limited earnings and savings. They were either in the huge informal sector of the

economy, where incomes are marginal and work generally unregulated, or were part of the

army of short-term casual workers in the formal labor market, many of whom could not

complete the 120 monthly contributions that the SSS requires for pension entitlement.

Interestingly, in more ‘collectivist’ cultures – China, for example – it’s this very

reminder of mortality that may underline respect for and the value of the elderly. Families

know their time with them is limited, so they cherish their knowledge all the more – growing

old is not growing obsolete, it is just taking on new and important roles. The nuclear society

2
in United Kingdom – where many only have irregular contact with grandparents – is very

different.

It seems that shifting our attitudes towards ageing would not only be good for

old people, but for us in our older age too. Studies in Japan, which has a similar respect for

age to China, have shown the prevalence of depression and dementia or the failure or loss of

mental power is far lower, implying that this culture may exert a protective influence.

Research in the journal Perspectives on Psychological Science last year has actually shown

that we get happier as we get older – when we move from middle to old age, we focus on

positive events and filter out bad ones, plus we cope with a negative event by shrugging it off

and moving on. So instead of gasping at every grey hair, we should learn to celebrate age,

experience and the innate self-confidence that comes with it, to see it as a new stage of life

rather than the slow march towards the end of it. We asked five women over 60 to tell us how

they feel about growing old.(http://www.stylist.co.uk/life/why-we-are-scared-of-growing-

old#image-rotator-1)

The Department of the Interior and Local Government (DILG) is carrying out a

citizens’ feedback mechanism that will effectively gauge their awareness, availment and

satisfaction on the mandated services of local government units (LGUs)

(http://www.dilg.gov.ph/news/DILG-gauges-citizen-satisfaction-on-local-programs-through-

feedback/NC-2017-1067).

Related Laws

3
 As provided for in the Constitution of the Republic of the Philippines, it is the

declared policy of the State to promote a just and dynamic social order that will ensure the

prosperity and independence of the nation and free the people from poverty through policies

that provide adequate social services, promote full employment, a rising standard of living

and an improved quality of life. In the Declaration of Principles and State Policies in Article

II, Sections 10 and 11, it is further declared that the State shall provide social justice in all

phases of national development and that the State values the dignity of every human person

and guarantees full respect for human rights.

Article XIII, Section 11 of the Constitution provides that the State shall adopt an

integrated and comprehensive approach to health development which shall endeavor to make

essential goods, health and other social services available to all the people at affordable cost.

There shall be priority for the needs of the underprivileged, sick, elderly, disabled, women

and children. Article XV, Section 4 of the Constitution further declares that it is the duty of

the family to take care of its elderly members while the State may design programs of social

security for them.

Every senior citizen is endowed with the dignity and worth as a human being, and has

therefore, the right to be respected, especially by the young, and be provided with love, care,

understanding, and moral security. And every senior citizen has the right to live in a

community and a society that can offer an environment conducive to the promotion of his

health as well as to a well-rounded development of his personality to the end that he becomes

happy, useful, and active member of society.

Republic Act No. 9994, An Act Granting Additional Benefits and Privileges to Senior

Citizens, Further Amending Republic Act No. 7432, as amended, otherwise known as “An

4
Act to Maximize the Contribution of Senior Citizens to Nation Building, Grant Benefits and

Special Privileges and For Other Purposes” Under the operative principles of the

decentralization and as provided for under the Local Government Code of 1991, the

capabilities of local government units shall be enhanced to participate actively in the

implementation of national programs and projects. Local Government Units, particularly

cities and municipalities, with support from the provincial governments with capacities to

allocate funds for the purpose shall be encouraged to implement the social pension for their

constituents. The government provided almost everything for the Senior Citizens so that they

don’t have to worry of anything unless it is about how they will cope up to fight for any

health problems. In return, they also have to contribute to society by rendering services in

order to provide the needs of the younger ones whether mentally, emotionally, spiritually or

in other forms of rendering services that could be of help other people.

Synthesis

The preceding review of related literature tackled about the implementation of RA

9994 and many orders from the national and local government which considers great part on

the implementation of the said act. It plays a great role to determine the benefits and

privileges of the respondents.

This likewise discusses the role of the Senior Citizen in the community and how they

could be of help to other people by rendering significant services to them.

Conceptual Framework

5
Filipinos are known to value and respect the elderly. With this our government created RA

9994 also known as Expanded Senior Citizens Act of 2010, granting benefits and privileges

to the Senior Citizens.

Figure 1 shows the schematic diagram of the conceptual flow of the study. The main

concern of the study is to find out about the level of awareness, availment and the problems

they encountered in availing their benefits under RA 9994 and how it affects their availment

and awareness. As shown on the table, the Senior Citizen Beneficiaries’ Awareness of their

Benefits and Privileges under R.A. 9994 would lead to their availment of such Benefits and

Privileges which may further lead to the Benefits and Privileges they avail of. However, the

Senior Citizen Beneficiaries’ Satisfaction of the Benefits and Privileges would be affected if

they encounter problems in availing them.

Senior Citizen Senior Citizen

Beneficiaries’ Beneficiaries’
Awareness of their Utilization of the
Benefits and Privileges Benefits and Privileges
under R.A. 9994 under R.A. 9994

Issues and Concerns

Policy Implications

Statement of the Problem

Generally, this study seeks to find out the respondents’ level of awareness and

availment of the privileges and benefits provided for under the Expanded Senior Citizens Act

of 2010 (RA 9994). Furthermore, it hopes to generate important policy implications based

on the issues and concerns faced by the respondents.

6
 Specifically, it aims to answer the following questions:

1. What is the extent of the respondents’ awareness of the benefits and privileges under

the Expanded Senior Citizens Act of 2010 (RA 9994)?

2. What is the extent of the respondents’ utilization of the benefits and privileges under

the Expanded Senior Citizens Act of 2010 (RA 9994)?

3. What are the issues and concerns of the respondents regarding their availment of the

benefits and privileges under the Expanded Senior Citizens Act of 2010 (RA 9994)?

and

4. What are the policy imperatives based on the issues and concerns faced by the

respondents?

Significance of the Study

This study can be viewed in various ways. In general, this study will give

enlightenment on the general perception of the beneficiaries in the implementation of the

Expanded Senior Citizen Act of 2010.

This will assess the awareness and utilization pattern of the monetary benefit received

by the citizens aging 60 and above. And to explore the perception of the stakeholders

regarding delivery of the pension Financial assistance to the elderly empowers them and

improves their social status, independence, self-esteem and overall quality of life. With

increasing proportion of elderly in Filipino population, it is important to study the

effectiveness, so that corrective measures can be taken to facilitate its access to the

disadvantaged section of the society. It is important that the growing social and health

requirements of elders have to be addressed optimally and comprehensively. This would

7
provide social workers to realize what is to be done and what are to improve. It would

maximize the services to the beneficiaries to satisfy the needs of the elderly, with this study

we could break down some loop holes of the said law and make some improvement. The

researchers want to give elderly a quality and easy access on their benefits and grants, we

want them to feel that they are important to the society and the government are doing

something to assist their needs.

This study will be of value to the City Government for them to improve their services

for the Senior Citizens in response to the provisions of R.A. 9994.

Scope and Limitation

This study covers the level of awareness and availment of the senior citizens and to

determine the problems faced by them in the availing the privileges provided by the

Expanded Senior Citizens Act of 2010.

It is limited only to the privileges concerning Availment of OSCA-issued Senior

Citizens' Identification Card; Medical-Related Privileges; Domestic Transportation

Privileges; and Discounts in Hotels, Restaurants, Recreation Centers, and Places of Leisures

and Utility Discounts.

Definition of Terms (operationally define your variables and describe how they will be

measured…focus on your variables – level of awareness, level of utilization, issues and

concerns, policy implications…among anything else, ok?)

BENEFICIARIES – refers to a person or group who receives money or other benefits of

something else

BENEFIT–refers to an advantage or profit gained from something.

8
DENTAL SERVICES - refer to oral examination, cleaning, permanent and temporary

filling, extractions and gum treatments, restoration, replacement or repositioning of teeth, or

alteration of the alveolar or periodontium process of the maxilla and the mandible that are

necessary for the diagnosis and/or treatment of a dental illness or injury.

DIAGNOSTIC AND LABORATORY TESTS - refers to diagnostic examinations that are

necessary for the diagnosis and/or treatment of an illness and injury, including but not limited

to X-ray, CT scans, ECG, 2D Echo, gastroenterology, blood chemistry exams,

histopathology and immunopathology, hematology, urine analysis, parasitology and

bacteriology test, and serology.

DISCOUNT- a reduction made from the gross amount or value of something

DOMESTIC TRANSPORTATION PRIVILEGES - refer to the 20% discount and VAT

exemptions granted to the senior citizens for Air, Sea and Public Land Transportation.

MEDICAL SERVICES - refer to public and private hospital services, professional services

of physicians and other health care professionals, and diagnostic and laboratory tests that are

requested by a physician as necessary for the diagnosis and/or treatment of an illness or

injury.

MEDICAL_RELATED PRIVILEGES - refer to 20% discounts and VAT exemptions

granted to the senior citizens in the following: Medicine and Drug Purchases; Essential

Medical Supplies, Accessories and Equipment; Medical and Dental Services in Private

Facilities, Professional Fees of Attending Physician/s; and Professional Fees of Licensed

Health Workers Providing Home Health Care Services

OFFICE FOR SENIOR CITIZENS AFFAIRS (OSCA) - refers to the office established in

cities and municipalities under the Office of the Mayor headed by a senior citizen.

9
PENSION - a regular payment made during a person's retirement from an investment fund to

which that person or their employer has contributed during their working life.

PRIVILEGE - a special right, advantage, or immunity granted or available only to a

particular person or group of people.

SENIOR CITIZEN OR ELDERLY - refers to any Filipino citizen who is a resident of the

Philippines, and who is sixty (60) years old or above. It may apply to senior citizens with

"dual citizenship" status provided they prove their Filipino citizenship and have at least six

(6) months residency in the Philippines.

SENIOR CITIZENS CENTER - refers to the place established by Republic Act No. 7876

or the Senior Citizens Center Act, with recreational, educational, health and social programs

and facilities designed for the full enjoyment and benefit of the senior citizens in the city or

municipality accredited by the DSWD.

SERVICE – The action of helping or doing work for someone. A system supplying a public

need such as transport, communications, or utilities

METHODOLOGY

This chapter presents the description of methods used in conducting the study such as

the research design, locale of the study, respondents of the study, sampling design, sample

size, research instrument, data gathering procedures and the statistical treatment of data.

10
Research Design

The study will primarily use a descriptive-quantitative research design in

investigating and determining the level of awareness and utilization of beneficiaries under

RA 9994 in selected barangays in Cotabato City. Quantitative because the researchers will

use survey questionnaires in the gathering of data and the data gathered was statistically

treated; and qualitative because some data will be gathered and analyzed thematically.

(Improve this section. Justify why such design is employed not necessarily because a survey

technique will be used).

Locale of the Study

The study will be conducted in five selected barangays in Cotabato City, namely,

Barangay Bagua2, Mother Barangay Rosary Heights, Bagua1, Rosary Heights 2 and

Poblacion 4. These barangays are chosen because of the researchers’ accessibility to the

senior citizens in the areas.

Respondents of the Study

The respondents of the study are the Senior Citizens, who are beneficiaries of the

Expanded Senior Citizens Act of 2010. (what do you mean by beneficiaries here? Is this a

criterion or what?)

Sampling Design and Technique

The study will use purposive sampling design in choosing the respondents. Purposive

sampling technique is appropriate because the intended participants for the study are selected

based on characteristics of a population and the objective of the study.

Out of the thirty-seven (37) barangays in Cotabato City, five (5) barangays will be

selected. From each selected barangay, twenty (20) Senior Citizenswill be chosen as

11
respondents. In totality, one hundred (100) Senior Citizens will constitute the respondents of

the study. (describe how you arrived at this sampling size. Why five only? What’s your

basis? And why should it be purposive?)

Research Instrument

The researchers will use a researcher-made Likert scale questionnaire for this study. It

is a type of a questionnaire in which the answer is expressed by checking the given choices

through an interview conducted also conducted by the researchers. The list of questions are

researcher made but the questions are made based on the provisions of RA 9994. The

questionnaire is divided into two parts: the first part is the profile of the respondents, and the

second part is the level of awareness of the Senior Citizens on the implementation of RA

9994. Each item in the instrument will be rated by the respondent using the following scale:

5-always, 4-Aware,3-Partly aware, 2-Partly unaware, 1-unaware.

A survey questionnaire will be used in the gathering of data. Part I of the

questionnaire will contain the respondent’s awareness of the benefits and privileges under the

Expanded Senior Citizens Act of 2010 (RA 9994).Part II will ask on what benefits and

privileges the respondents level of availment with the benefits and privileges. Part III, the

respondents will be asked to determine the problems they have encountered in availing the

benefits and privileges.

Data Gathering Procedures

The researchers sent an approval letter to the Chairperson of each barangay for request

permission to conduct a study in their area. After two days, the researchers will come back in

each barangay to verify if the request to conduct a study was approved. Then, the researchers

12
checked first the documents of the barangay to verify where to start and to check the data of

how many elder are living in their barangay.

Most of the target respondents were assisted especially to those who can’t write and

read, and will give them their copy of the survey questionnaires and asked the researchers to

go back a couple of days.

While gathering data for survey questionnaires, the researchers started conducting an

interview to the barangay chairman or officer of the day on what are the major issues

encountered by the barangay concerning the grants given to the elders. The researchers used

a voice recorder to record the responses of each respondent immediately.

The last set of activities after all pertinent data were gathered is the tabulation of the

data, analysis, interpretation, writing and publication in hard bound.

Statistical Treatment of Data

To measure the respondents’ evaluation, frequencies, percentage, means and standard

deviation was used to determine the awareness on the implementation of RA 9994 of the

respondents of this proposed study. Chi square and T-Test were used to determine the

relationship between profile and awareness and in determining the significant differences

between the respondent’s awareness from the most populated rural and urbanized Barangays

in the municipality, respectively.

The data gathered from the survey will be analyzed using proper tools. The data

gathered on the respondents’ awareness, availment and satisfaction on their benefits and

privileges under the Expanded Senior Citizens Act of 2010 (RA 9994) will be analyzed using

13
frequency and percentage; while their responses to the problems they encounter will be

thematically analyzed.

REFERENCES

Alfredo M. Antonio(2015), FILIPINO SENIOR CITIZENS PARTICIPATION IN

DEVELOPMENT: Preliminary Discussion and Analysis of the Extent of the
Participation in Philippines Politics and Legislation.
https://www.researchgate.net/publication/277775350_FILIPINO_SENIOR_CITIZENS
_PARTICIPATION_IN_DEVELOPMENT_Preliminary_Discussion_and_Analysis_of
_the_Extent_of_the_Participation_in_Philippine_Politics_and_Legislation

http://www.officialgazette.gov.ph/2010/02/15/republic-act-no-9994/

Dr. Rene E. Ofreneo(2017), Pension for all seniors: It’s time

https://businessmirror.com.ph/pension-for-all-seniors-its-time/

http://www.dilg.gov.ph/news/DILG-gauges-citizen-satisfaction-on-local-programs-through-
feedback/NC-2017-1067

https://www.lawphil.net/statutes/repacts/ra2010/ra_9994_2010.html

http://www.officialgazette.gov.ph/2010/02/15/republic-act-no-9994/

(http://www.stylist.co.uk/life/why-we-are-scared-of-growing-old#image-rotator-1)

14
 Appendix A

Notre Dame University

College of Arts and Science
Cotabato City, 9600, Philippine

March 15, 2018

CHERIBIN MENA K. VILORIA

City Social Welfare &Development Officer
City Government of Cotabato
Cotabato City

Dear Madam:

Greetings of Peace!

We are third year Bachelors in Public Administration students enrolled in PA401A –

Research in Public Administration. As requirement of the course, we are to request a list of
SENIOR CITIZEN PENSIONERS here in Cotabato City.

In this regard, we would like to ask permission from your good office to please allow us to
take a short time of yours. This will give us views and depth understanding about the senior
citizen which will help us in formulating a good and sound strategic plan. Rest assured that
all information given will be purposively used for educational consideration only and treated
with confidentiality.

Your favourable response regarding this request will be highly appreciated. Thank you very
much.

Respectfully Yours,

15
JUL-ARMIN U. EBRAHIM
Researcher

BHAI NHOROR-EN S. USMAN

Researcher

JEFFERSON V. PIOQUINTO
Researcher
Appendix B

QUESTIONNAIRE

Beneficiaries’ Availment of the Benefits and Privileges under Expanded Senior Citizens
Act of 2010 (RA 9994) in Selected Barangays of Cotabato City

Name (Optional): ____________________________________ Age: _____ Gender: _______

General Directions: The following are questions pertaining to your insights on the Senior
Citizens; benefits and privileges under Expanded Senior Citizens Act of 2010 (RA 9994).
May we respectfully request you to provide your answers to the given statement. Please
encircle the number that corresponds to your answer using the scale provided.

PART I. BENEFICIARIES AWARENESS OF THEIR BENEFITS AND PRIVILEGES

UNDER EXPANDED SENIOR CITIZENS ACT OF 2010 (RA 9994)

4 = Aware 2 = Partly Unaware

3 = Partly Aware 1 = Unaware

Privileges and Benefits Aware Partly Partly Unaware

Aware Unaware
1. 20% discount and VAT exemption shall
apply on the purchase of generic or branded 4 3 2 1
medicines and drugs
2. 20% discount and VAT exemption privilege
in purchasing eyeglasses, hearing aids, 4 3 2 1
dentures, prosthetics, artificial bone
replacements like steel, walkers, crutches,
wheelchairs whether manual or electric-
powered, canes/quad canes, geriatric diapers,
and other essential medical supplies,
accessories and equipment by or for senior
citizens.
3. 20% discount and VAT exemption on
medical and dental services, diagnostic and 4 3 2 1

16
 laboratory tests such as but not limited to X-
Rays, computerized tomography scans, and
blood tests, that are requested by a physician
as necessary for the diagnosis and/or
treatment of an illness or injury.
4. 20% discount and VAT exemption in
professional fees of attending physician/s in 4 3 2 1
all private hospitals, medical facilities,
outpatient clinics and home health care
facilities.
6.20% discount and VAT exemption for
domestic air, and sea travel 4 3 2 1

7.20% discount and VAT exemption, if

applicable fare in the public railways 4 3 2 1
including LRT, MRT, and PNR, fares in
buses (PUB), jeepneys (PUJ), taxi and shuttle
services (AUV).
8. Discount for room accommodation and other
amenities offered by the establishment such 4 3 2 1
as but not limited to hotel-based parlors and
barbershops, restaurants, massage parlor, spa,
sauna bath, aromatherapy rooms, workout
gyms, swimming pools, Jacuzzis, ktv bars,
internet facilities, food, drinks and other
services offered.
9. Discount for the purchase of food, drinks,
dessert, and other consumable items served 4 3 2 1
by the establishments offered for the
consumption of the general public.
10. Discount for the utilization of services in the
form of fees, charges and rental for sport 4 3 2 1
facilities or equipment, including golfcart
rentals and green fees, or venues for ballroom
dancing, yoga, badminton courts, bowling
lanes, table or lawn tennis, workout gyms,
martial arts facilities.
11. Discount to admission fees charged by
theaters, cinema houses and concert halls, 4 3 2 1
circuses, carnivals, and other similar places of
culture, leisure and amusement such as
museums and parks.
12. Free medical and dental services, diagnostic
and laboratory tests requested by the 4 3 2 1
physician such as but not limited to X-rays,
computerized tomography scans, and blood

17
 tests availed of by senior citizens, including
professional fees of attending doctors in all
government hospitals, medical facilities,
outpatient clinics, and home health care
services, shall be provided of charge to senior
citizens, in accordance with the rules and
regulation to be issued by the DOH, in
coordination with the PHILHEALTH

PART II. BENEFICIARIES AVAILMENT OF THE BENEFITS AND PRIVILEGES

UNDER EXPANDED SENIOR CITIZENS ACT OF 2010 (RA 9994)

4 = Always Availed 2 = Rarely Availed

3 = Sometimes Availed 1 = Not Availed

Privileges and Benefits Always Sometimes Rarely Not

Availed Availed Availed Availed
1. 20% discount and VAT exemption shall apply
to the purchase of generic or branded 4 3 2 1
medicines and drugs
2. 20% discount and VAT exemption privilege in
purchasing eyeglasses, hearing aids, dentures, 4 3 2 1
prosthetics, artificial bone replacements like
steel, walkers, crutches, wheelchairs whether
manual or electric-powered, canes/quad canes,
geriatric diapers, and other essential medical
supplies, accessories and equipment by or for
senior citizens.

3. 20% discount and VAT exemption on medical

and dental services, diagnostic and laboratory 4 3 2 1
tests such as but not limited to X-Rays,
computerized tomography scans, and blood
tests, that are requested by a physician as
necessary for the diagnosis and/or treatment of
an illness or injury.
4. 20% discount and VAT exemption in
professional fees of attending physician/s in all 4 3 2 1
private hospitals, medical facilities, outpatient
clinics and home health care facilities.

5. 20% discount and VAT exemption for

domestic air, and sea travel 4 3 2 1

18
6. 20% discount and VAT exemption, if
applicable fare in the public railways including 4 3 2 1
LRT, MRT, and PNR, fares in buses (PUB),
jeepneys (PUJ), taxi and shuttle services
(AUV).
8. Discount for room accommodation and other
amenities offered by the establishment such as 4 3 2 1
but not limited to hotel-based parlors and
barbershops, restaurants, massage parlor, spa,
sauna bath, aromatherapy rooms, workout
gyms, swimming pools, Jacuzzis, KTV bars,
internet facilities, food, drinks and other
services offered.
9. Discount for the purchase of food, drinks,
dessert, and other consumable items served by 4 3 2 1
the establishments offered for the consumption
of the general public.
10. Discount for the utilization of services in the
form of fees, charges and rental for sport 4 3 2 1
facilities or equipment, including golf-cart
rentals and green fees, or venues for ballroom
dancing, yoga, badminton courts, bowling
lanes, table or lawn tennis, workout gyms,
martial arts facilities.
11. Discount to admission fees charged by theaters,
cinema houses and concert halls, circuses, 4 3 2 1
carnivals, and other similar places of culture,
leisure and amusement such as museums and
parks.
12. Free medical and dental services, diagnostic
and laboratory tests requested by the physician 4 3 2 1
such as but not limited to X-rays, computerized
tomography scans, and blood tests availed of by
senior citizens, including professional fees of
attending doctors in all government hospitals,
medical facilities, outpatient clinics, and home
health care services, shall be provided of charge
to senior citizens, in accordance with the rules
and regulation to be issued by the DOH, in
coordination with the PHILHEALTH

19
PART III. BENEFICIARIES’ PROBLEMS ENCOUNTERED IN THE AVAILMENT OF
THE BENEFITS AND PRIVILEGES UNDER RA 9994

What problems have you encountered in the availment of your benefits and privileges under
RA 9994?

20