Lauren Loeffler

laurenlloeffler@gmail.com - 817-962-8265 - Houston, TX

Job Objective
Organized and motivated recent graduate with 3+ years customer service experience looking for a challenging
position to utilize communication skills and leadership abilities.

Education

The University of Houston January 2016 - Present

Bachelor’s of Science in Human Resource Development GPA 3.68/4.0 Exp. Graduation Summer 2018
The University of Texas at Austin GPA 3.2/4.0 August 2014 - December 2015
Bachelor’s of Science in Civil Engineering

Experience and Employment History

HR Specialist at VAM USA April 2018 - Present

● Support for all payroll and timekeeping, including coding and vacation coordination support
● Resolve minor employee relations conflicts, using conflict management to assist in disputes
● Onboarding of all new recruits, including system inputs and description of various policies
● Coordinating and Implementing new company policies such as attendance and handbook roll out
● Inputting and correcting various system errors as caught through meticulous reports
HR Intern at Vallourec Star/Carlton Staffing January 2018 - April 2018
● Recruiting for various positions in hourly, including coordinated new hire processes full cycle
● Gained experience in LMS, recruiting, Ultipro, and timekeeping software
● Assisted with various administrative tasks, including completing required employee forms
● Inputted various training rosters into the system, including checking for other forms for elevation
● Coordinated various benefits requirements with employees
● Assisted employees with completion of various forms and with other questions
Server for King’s Bierhaus June 2017 - March 2018
● Appropriately suggested menu items to improve company sales
● Monitored dining room to ensure optimal dining experience, gauging customer experience through observation
● Skillfully anticipated and addressed guests’ service needs before being notified of concerns or requests
● Trained various staff members with serving procedures, behaviors, and expectations
Waitress for Movie Tavern August 2016 - November 2016
● Managed 50+ customers at once successfully in multiple theatres across the building
● Trained many individuals on serving including techniques, necessary attitudes, and various approaches
● Oversaw all facets of serving from initial greet to checkout, maintaining legal and appropriate standards
Engineering Design Graphics Lab Assistant August 2015 - December 2015
● Served as intermediary between students and professor, conveying students requests to professor
● Assisted teams on individual projects through coaching and suggestions, offering insight when needed
● Corrected visual mistakes to class standard by directing students, providing examples, or instruction

Activities

Member of the Spirit of Houston January 2016 – January 2018

Spirit Organization/Band for the University of Houston

Skills and Abilities

Language Proficient in Spanish: Reading and writing, Familiar at speaking

Computer Proficient in Solidworks, AutoCAD, and Inventor
Proficient with Microsoft Word, Excel, Access, Outlook, and Powerpoint
Proficient with Adobe Photoshop
Familiar with Quickbooks
Familiar with Kronos, Ultipro, LMS Software, and recruiting software