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CRM
Confidentiality
This document contains information that is proprietary and confidential to Tata Consultancy
Services, which shall not be disclosed outside GUVNL and its subsidiaries, transmitted, or
duplicated, used in whole or in part for any purpose other than its intended purpose. Any use
or disclosure in whole or in part of this information without express written permission of Tata
Consultancy Services is prohibited. Any other company and product names mentioned are
used for identification purposes only, and may be trademarks of their respective owners.
Document Control
Change Record
3
Reviewers
Name Position
Name Position
Distribution
Contents
Database Design................................................................................................................................11
Tables......................................................................................................................................11
Descriptive Flexfields...........................................................................................................15
Views.......................................................................................................................................16
Other Considerations...........................................................................................................16
Registration Steps............................................................................................................................17
Forms......................................................................................................................................17
Functions................................................................................................................................17
Document Name
User Procedures
Navigate to e-Urja:M/U/D/PGH:CRM:Customer Support User Responsibility
- Navigator -> Customer Support : Service Requests -> Find Service Requests
Navigate to e-Urja:M/U/D/PGH:CRM:Customer Support View Responsibility
- Navigator -> Customer Support : Service Requests -> Find Service Requests
- This form can be visible through the main Service Request form. After clicking the appropriate task (i.e. the task related to Site
Survey) this form will be invoked through a separate window.
Proposed Solution
This form will be developed in Oracle Forms 6i on the Oracle Applications database.
Assumptions
None
Module List
Module Name: CRM
Component Type: Oracle Developer 6i Form
Form Name: Check List for Site Servey
File Name: XXCONADDDTLS.fmb
Layout Items
Data Block - 1:
Data Block Name: XXCRM_CUSTOMER_ADDRESS_DTLS
Database Data Block: Yes
Canvas Name: CAN_CUSTOMER_ADDDTLS
Window Name: CHECK_LIST_LT_CONNECTION
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
LAST_ Text Item Last Update Date No Yes XXCRM_CUSTOME LAST_ UPDATE_
UPDATE_ (Standard WHO R_ADDRESS_DTLS DATE
DATE column)
CATEGORY Text Item Survey Category Yes Yes XXCRM_CUSTOME CATEGORY LOV_CATE LOV_CATE
1 R_ADDRESS_DTLS
GORY GORY
AREA_COD Text Item Area Code For Yes Yes XXCRM_CUSTOME AREA_CODE AREA_CODE AREA_CODE
E Particular SDO R_ADDRESS_DTLS
SUBAREA_ Text Item Sub Area Code Yes Yes XXCRM_CUSTOME SUBAREA_CODE SUB_AREA_CODE
SUB_AREA_CODE
CODE R_ADDRESS_DTLS
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
TRANSFOR Text Item Transformer Yes Yes XXCRM_CUSTOME TRANSFORMER_C TRANSFOR TRANSFOR
MER_CENT Centre Number R_ADDRESS_DTLS ENTRE_NO
MER_CENTE MER_CENT
RE_NO
R_NO ER_NO
LT_POLE_G Text Item LT Pole Group Yes Yes XXCRM_CUSTOME LT_POLE_GROUP LT_POLE_GRP LT_POLE
ROUP R_ADDRESS_DTLS
_GRP
LT_POLE_R Text Item LT Pole Yes Yes XXCRM_CUSTOME LT_POLE_REFERE LT_POLE LT_POLE_
EFERENCE Reference R_ADDRESS_DTLS NCE
_REFERENCE REFERENCE
FEEDER_N Text Item Feeder Number Yes Yes XXCRM_CUSTOME FEEDER_NO FEEDER_NO FEEDER_NO
O R_ADDRESS_DTLS
HT_POLE_ Text Item HT Pole Group Yes Yes XXCRM_CUSTOME HT_POLE_GROUP HT_POLE HT_POLE
GROUP R_ADDRESS_DTLS
_GRP _GRP
HT_POLE_ Text Item HT Pole Yes Yes XXCRM_CUSTOME HT_POLE_REFERE HT_POLE HT_POLE_
REFERENC Reference R_ADDRESS_DTLS NCE
_REFERENCE REFERENCE
E
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
VRPEAKHR Text Item %V.R.At Tail End Yes Yes XXCRM_CUSTOME VR_TAIL_END_PEA
R_ADDRESS_DTLS K_HOUR
During Peak
Hours
SUBSTATIO Text Item Substation Name Yes Yes XXCRM_CUSTOME SUBSTATION_NAM SUBSTATION SUBSTATIO
N_NAME R_ADDRESS_DTLS E
_CODE N_CODE
PEAKLOAD Text Item Peak Load (amp) Yes Yes XXCRM_CUSTOME PEAK_LOAD
R_ADDRESS_DTLS
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
Item Name Item Type Significance of Visible? Database Data Source Table Data Source Column LOV Name Record
the Item (Yes/No) Item? Name Name Group
(Yes/No) Name
P (HP) R_ADDRESS_DTLS
Other Considerations
None
Database Design
This section below summarizes new and changed database objects and data required to use the form.
Tables
The following Tables have to be newly created.
Table - 1:
Table Name: XXCRM_CUSTOMER_ADDRESS_DTLS
Purpose: This table contains all the information regarding Site survey Form.
FEEDER_LENGTH VARCHAR2(50) Y
CT_RATIO_OF_BREAKER VARCHAR2(50) Y
SIZE_OF_CABLE VARCHAR2(50) Y
CONNECTED_LOAD NUMBER Y
PEAK_LOAD_ON VARCHAR2(50) Y
DIVERSITY_FACTOR VARCHAR2(50) Y
CONDUCTOR_SIZE VARCHAR2(50) Y
VR_TAIL_END_OF_FEEDER VARCHAR2(50) Y
VR_TAIL_END_PEAK_HOUR VARCHAR2(50) Y
PROPOSAL_UNDER_SI_SCHEME VARCHAR2(50) Y
DISTRIBUTION_CAPACITY VARCHAR2(200) Y
EXISTING_LOAD_ON_TRANS VARCHAR2(100) Y
LT_TRANSFORMER_REQUIRED VARCHAR2(20) Y
VR_ON_LT_AT_PROP_POINT VARCHAR2(50) Y
VR_ON_LT_FARTHEST_POINT VARCHAR2(50) Y
CT_RATIO_TO_11KV_22KV_FEEDER VARCHAR2(50) Y
SUPPLY_VOLTAGE NUMBER Y
SUB_DIVISION_OFFICE VARCHAR2(100) Y
DIVISION_OFFICE VARCHAR2(100) Y
CIRCLE_OFFICE VARCHAR2(100) Y
CATEGORY VARCHAR2(20) Y
FEEDER_NO VARCHAR2(50) Y
TRANSFORMER_CENTRE_NO VARCHAR2(50) Y
TRANSFORMER_CENTRE_NAME VARCHAR2(200) Y
TRANSFORMER_NO VARCHAR2(50) Y
TRANSFORMER_NAME VARCHAR2(200) Y
TRANSFORMER_MAKE VARCHAR2(200) Y
PARTY_ID NUMBER Y
AUGMENTATION_REQUIRED VARCHAR2(3) Y
AUGMENTATION_CAPACITY NUMBER Y
AUGMENTED_TRANSFORMER_NO VARCHAR2(50) Y
NEW_TRANSFORMER VARCHAR2(50) Y
NEW_TRANSFORMER_CAPACITY NUMBER Y
LT_POLE_GROUP VARCHAR2(250) Y
LT_POLE_REFERENCE VARCHAR2(100) Y
HT_POLE_GROUP VARCHAR2(100) Y
HT_POLE_REFERENCE VARCHAR2(100) Y
HEAD_OFFICE VARCHAR2(100) Y
WHEATHER_SEPARATE_FEEDER VARCHAR2(250) Y
DISTANCE_SUPPLY_FROM_SOURCE VARCHAR2(250) Y
RATING_OF_CABLE_AMP VARCHAR2(250) Y
REMARKS VARCHAR2(500) Y
AREA_CODE VARCHAR2(100) Y
SUBAREA_CODE VARCHAR2(20) Y
SUB_DIVISION_CODE VARCHAR2(20) Y
CREATED_BY NUMBER Y
CREATION_DATE DATE Y
LAST_UPDATE_LOGIN NUMBER Y
LAST_UPDATED_BY NUMBER Y
LAST_UPDATE_DATE DATE Y
TATKAL VARCHAR2(1) Y
DATE_OF_INSTALLATION DATE Y
CATEGORY_OF_INSTALLATION VARCHAR2(1) Y
ATTRIBUTE_CATEGORY VARCHAR2(30) Y
ATTRIBUTE1 VARCHAR2(150) Y
ATTRIBUTE2 VARCHAR2(150) Y
ATTRIBUTE3 VARCHAR2(150) Y
ATTRIBUTE4 VARCHAR2(150) Y
ATTRIBUTE5 VARCHAR2(2000) Y
ATTRIBUTE6 VARCHAR2(150) Y
ATTRIBUTE7 VARCHAR2(150) Y
ATTRIBUTE8 VARCHAR2(150) Y
ATTRIBUTE9 VARCHAR2(150) Y
ATTRIBUTE10 VARCHAR2(150) Y
ATTRIBUTE11 VARCHAR2(150) Y
ATTRIBUTE12 VARCHAR2(150) Y
ATTRIBUTE13 VARCHAR2(150) Y
ATTRIBUTE14 VARCHAR2(150) Y
ATTRIBUTE15 VARCHAR2(150) Y
ATTRIBUTE16 VARCHAR2(150) Y
ATTRIBUTE17 VARCHAR2(150) Y
ATTRIBUTE18 VARCHAR2(150) Y
ATTRIBUTE19 VARCHAR2(150) Y
ATTRIBUTE20 VARCHAR2(150) Y
ATTRIBUTE21 VARCHAR2(150) Y
ATTRIBUTE22 VARCHAR2(150) Y
ATTRIBUTE23 VARCHAR2(150) Y
ATTRIBUTE24 VARCHAR2(150) Y
ATTRIBUTE25 VARCHAR2(150) Y
Constraints:
CUSTOMER_ADDRESS INCIDENT_NUMBER
_DTLS_UK01
Descriptive Flexfields
None
Views
None
Other Considerations
None
Registration Steps
Forms
XXCONADDDTLS Custom Application Check List for Site Check List for Site
Servey Servey
Functions
Description
XXCONADDDTLS Check List for Site Servey Check List for Site Servey
Properties
Form
Open Issues
Closed Issues