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Nino Angelo Navarro

2106 BambangBulakan,Bulacan, Philippines  0927-928-5339/0935-9704-124 

My objective as a Bartender is to maintain a high volume of customers for the company. Having been a Service Attendant
for a year, I acquired sufficient knowledge in mixing different drinks and cocktails; I have mastered delighting and
entertaining customers, and I have gained a modest knowledge in managing a lounge bar. Part of my objective is to
continue experimenting for different mixes to suit the changing needs and lifestyles of the clients. In addition, I will also
work out on inventing new styles and flair in executing my moves as a bartender to keep my audience amused.

 Customer Service Skills  Ability to prepare and serve customer orders
 Familiarity with fine dining trends promptly
 Ability to handle high volume restaurants

Texicon Agriventures Corporation
Quality Assistant, January 2017 – present

 Conducts pre-operational audits for equipment / environmental cleanliness.

 Works closely with both the sanitation and maintenance teams to ensure proper procedures are followed, all
SSOP program requirements are met, and documentation complete and correct. Identifies and assists in the
control / elimination of food safety and quality issues.
 Maintains accurate and detailed records.
 Makes decisions on product disposition.
 Supports initiatives to drive and monitor continuous improvement; and supports programs including food
safety, quality, and regulatory compliance.
 Verifies adherence to product and material specifications as well as manufacturing process/practices.
 Ensuring that the product adheres to quality standard.

Convergys Philippines
Customer Service Representative, March 2015 – March 2016

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve
customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to
build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance

• Track, document and retrieve information in call tracking database

Sofitel Philippine Plaza Manila
Service Attendant, September 2012 – March 2013

 To greet and create an environment where the guests will be welcomed in an appropriate manner and provide
orientation to the guests related to suites and cabins and direct them to their rooms by providing assistance in
handling their luggage and ensuring that all their requests are duly satisfied
 To be able to resolve the questions put forth by the guests and provide all the relevant detailed information about
the current activities and facilities provided by the hotel
 Accurately taking hotel guest orders
 Polite, respectful and efficient interaction with hotel guests
 Ensuring hotel is cleared of all rooms service equipment

Jollibee Foods Corporation

Service Crew, March 2011 – January 2012

 Take orders from customers and present them as requested

 Process bills for the customer and also issue them receipts
 Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular
 Pack foods ordered by customers and serve them in the most efficient manner
 Set the table in an orderly manner before customers show up
 Get tables cleaned once customers are through with their dining
 Provide helpful answers to queries or questions proffered by customers
 Furnish customers with helpful information regarding service time and special deal offers.

Max’s Restaurant –SM City Marilao Branch

On the job training, February 2012 – March 2012
 Greets guests and presents them with the menu.
 Informs guests about the special items for the day and menu changes if any
 Performing basic cleaning tasks as needed or directed by supervisor.
 Communicate to the guest and provide assistance with their queries
 Observes guests and ensure their satisfaction with the food and service
 Prepare mixed drinks for service to your customers table

Amana Waterpark Resort Corporation

On the job training, March 2012 – April 2012
 Understands communicate products and services available at the resort.
 Replenish amenities according to the operational standards
 Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
 Responsible for the cleanliness and maintance
 Responsible for the Hotel property in the work area
 Attends to guest calls, guest requests /guest complaints in the assigned area
Bachelor Of Science In Hotel and Restaurant Management
Our Lady Of Manaoag Montessori College Incorporation, 2008-2012

 Bartending: Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and
support waitstaff.
 Inventory Management: Estimate product demand according to seasonal trends and popularity. Maintain appropriate
inventory to avoid overage or depleted stock. Prepare orders for multiple vendors’ delivery schedules.
 Efficiency: Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff. Serve meal options and answer
customer questions about the drink and food menus.