SLA Portal
Performance Visualization and Analytics
Features and Benefits
> Managed subscription services: no
need to set up servers or software
> Features low start-up costs with a
robust, scalable, pay-as-you-grow model
> Customizable to meet specific
SLA requirements
> Grants secure, partitioned client access
> Features robust cloud deployment
> Offers customizable, dynamic reports
> Features intelligent data trending
and analytics
> Offers seamless integration into
existing customer portals, including
security and look and feel
D Datasheet
Give End-Customers What They Really Want
Ciena’s cloud-based SLA Portal enables
service providers to dramatically improve
end-customer satisfaction and retention by
giving them transparent visualization of their
service performance. Now end-customers can
self-diagnose packet service health and verify
SLA performance assurance. In addition, the
portal is quick and simple to set-up and is a
fully managed subscription service, with no
need additional IT investment.
Through Ciena’s innovative approach, service providers can now offer end-customers
secure access to a customer-branded portal delivering performance reporting in a
customized dashboard format. The startup costs are low, and the solution is fully
scalable to support the largest networks and customer bases. In addition, Ciena’s
SLA Portal can be fully tailored to fit seamlessly into existing service provider portals.
Transfer the power of first-pass analysis
and monitoring into end-customers’ hands.
Service Description
Ciena’s SLA Portal is a complete managed subscription service. This offering is
provided in two distinct phases: Service Startup and Service Delivery. Service Startup
consists of multiple activities designed to get the service up and running—including
secure connection engineering, system installation and configuration, portal
branding, usability training, startup administration, and dashboard reporting
customization. Service Delivery provides an ongoing service wrapper around the
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Secure https connection

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Figure 1. Application architecture

performance reporting portal deliverables, which include
technical helpdesk and support and adhoc portal
administration when required. Additionally, consultancy
services are available for further report and dashboard
customization be required.
Our services provide the flexibility and expertise needed to
address today’s and tomorrow’s operations requirements, so
you can choose precisely how to engage with us. This provides
unparalleled support throughout the service lifecycle. Let us
help you unlock the value of your network today

Contact Ciena today to learn how the SLA Portal can be added
SLA Portal System Architecture
to your services toolkit.
On a minute-by-minute basis, network performance data is
collected by the element manager from the network elements
and reformatted and partitioned into separate client databases
for secure portal access. Individual clients can access the data Connect now
in a wide variety of formats through a secure https connection. with a network specialist

Ciena Specialist Services

Ciena Specialist Services is a comprehensive services practice
designed to help you maximize your network infrastructure
investment. Our team of specialists collaborates with you to
achieve your critical objectives with best-of-breed solutions
Ciena may from time to time make changes to the products or specifications contained herein without
that optimize network efficiency and performance. notice. Copyright © 2015 Ciena® Corporation. All rights reserved. DS240 12.2015