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5 Grading
Appendix 2 - Job Description
To support the delivery of the ICT Shared Service, by realisation of the Council Plans and service
outcomes, through the provision of a defined range of expertise, advice and support in relation to
ICT.
Post holders will be expected to be flexible in undertaking the duties and responsibilities attached
to their post and may be asked to perform other duties, which reasonably correspond to the
general character of the post and are commensurate with its level of responsibility.
1. Operate, maintain, support central business applications, end point ICT devices or
infrastructure for all council services, and for other organisations as may be agreed.
2. Resolution of 2nd and 3rd line incidents escalated from the shared services ICT Service Desk (at
peak times may be required to supplement the ICT Service Desk).
3. The ICT Officer posts covers advanced/lead roles across the Shared ICT Service in one of the
following functions. Either;
ICT Business & Governance
- Demand and asset management
- Policy, strategy and standards
- Central procurement/ordering
ICT Transformation
- Implementing change on a variety of platforms.
- Supporting Digital
- Business partnering
- Program / interface / development of business intelligence reports.
- Supporting ICT Projects.
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
4. May be required to work on supporting existing technology for the Councils, schools and
partners; or progressing ICT change / development as demands arise.
5. Assist with the production of a suite of key programmes, service area ICT plans and projects to
deliver each Council’s ICT objectives. Ensuring the necessary project management is applied.
6. Specify and procure ICT equipment, software and other technical items required to deliver ICT
projects, establishing appropriate working relationships with suppliers as required.
7. Undertake large ICT feasibility studies on behalf of service areas
8. Lead Council-wide and service area project meetings, ensuring decisions are recorded and a
satisfactory outcome is achieved
10. Ensure value for money and progressively gain efficiencies within the scope of management
control.
11. Undertake such other duties as may be reasonably expected at this level
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
Apply creativity and innovation to develop a range of imaginative and technical interventions,
solutions and responses to issues in relation to ICT delivery and development including resolution
of 2nd and 3rd line incidents, investigate/trial new technologies and produce technical standards,
lead on supporting existing technology or progress ICT change/developments.
Apply creativity to resolve ICT matters to provide prompt and accurate advice within general
framework of ICT policies, procedures, regulatory frameworks and standards and direction from
experienced colleagues and managers.
Resolve ICT incidents of a less complex nature and support the implementation of new technology
and ICT projects.
Undertaking the role in an agile manner as appropriate and encouraging/enabling colleagues and
customers to work flexibly utilising available ICT facilities.
Deals with diverse non-routine, planned and unplanned service issues and, using judgement,
responds creatively to customer requirements for which there may be no precedent.
Establish and maintain critical role specific stakeholder relationships through providing support and
advice to a range of ICT issues, supporting existing technology for the Councils/schools/partners;
and supporting ICT change / development projects.
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
4. ICT shared services Staff – regular contact in respect of the successful completion of
support, development and innovative tasks.
9. Other public sector groups – Infrequent contact. Builds and sustains working relationships
with a variety of groups, identifying common issues/opportunities and initiating
collaboration.
Decision making:
The post-holder is expected to autonomously make efficient and effective decisions at the
appropriate level which require detailed assessment of the individual circumstances to provide
appropriate solutions, whilst working within general ICT guidelines or ICT policies, procedures and
standards.
Provides effective solutions and recommendations on the most appropriate course of action in
relation to a range of ICT related matters.
Responsible for decisions which will have a material effect on the uninterrupted coverage and
efficient provision of the ICT service to the Council and its partners.
Evaluates and determines the correct course of action to take in the event of a general technical
failure or service loss.
Determine the best solutions to immediate technical problems and manage to a conclusion. Any
errors of judgement can have immediate and serious effect on the ICT systems supporting the
Councils’ services.
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
Contributes to the management of risks, formulates and implements council policy on ICT disaster
recovery.
Errors of judgement can have immediate and serious effects on all council services.
Financial resources:
None
Physical resources:
Responsible for personal laptop (£450) and mobile/smart phone. – Away from work base approx
50% of the working week.
WORK ENVIRONMENT
Work demands:
Reprioritisation of work due to changes in council service areas’ business needs and policy, often
externally driven by government legislation or external funding.
Responds out of hours to emergency situations, such as loss of key customer systems, technical
failures or service faults.
Responds to unforeseen customer problems and where performance does not meet Service Level
Agreement targets.
Must be able to transport themselves around the combined NLC and NELC geographic area.
Physical demands:
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Appendix 2 - Job Description
Working conditions:
Office based.
Agile multi sites Able to travel and work flexible hours in line with business need which may
include evening and weekend working on occasions.
Work context:
Minimal risk.
Able to travel and work flexible hours in line with business need
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
Position in organisation:
Is this at the same site? Are the posts managed highly mobile? Some
Is the supervision/management shared with another post in the structure? Yes No
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Appendix 2 - Job Description
Employee:
(signed) (print) Date:
Manager:
(signed) (print) Date:
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Appendix 2 - Job Description
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