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(This is an ongoing column in The indicating that companies that fully responsible for some of the heightened
Journal, which is intended to give embrace the use of the S&OP process interest in S&OP. The increased interest
a brief view on a potential topic of operationally outperform companies that led me to write a column on the S&OP
don’t use the process as much or at all. process in the Summer 2002 issue of the
interest to practitioners of business
These study findings indicate that Journal of Business Forecasting, which
forecasting. Suggestions on topics companies can meet customer demands at was titled, “You Need Sales and
that you would like to see covered the highest levels, while at the same time, Operations Planning.”
should be sent via email to maintaining reduced inventories and
llapide@mit.edu. Ed) minimized supply chain operating costs. In this issue’s column, I’m kicking off
Publication of these findings is partially a three-part series on the S&OP process.
Coverage includes (in this order): 1) the
he Sales and Operations Planning process itself, 2) its enabling technolo-