TABLE OF CONTENTS

CHAPTER I

Abstract
THE PROBLEM AND ITS SCOPE
INTRODUCTION
Rationale
Background of the Study

THE PROBLEM
Objectives of the Study
Thesis Statement
Scope and Limitation

RESEARCH METHODOLOGY
Research Design
Research Environment
Research Respondents
Research Instruments
Gathering of Data
Data Analysis
Research Procedure
Theoretical Framework
Conceptual Framework

SIGNIFICANCE OF THE STUDY

DEFINITION OF TERMS

CHAPTER II
REVIEW OF RELATED LITERATURE and STUDIES
Clogging of Court Dockets
Constitutional and Legal Basis of Labor Mediations
Employer-employee Relationship
Labor Disputes and Conflicts
What is SEnA?
Conciliation-Mediation
Problems observed in the SEnA
Facilitating and hindering factors identified by the implementers after the
10 months of SENA

CHAPTER 3

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

PRESENTATION OF SENA RESOLUTION RATES
SINGLE ENTRY DESK OFFICERS EXPERIENCE

Request for Assistance

Advantages
Faster Resolution
Free of Cost
De-clogs court dockets
Disadvantages
The Need for Cooperation
Attendance Issues
Challenges
Skills Enhancement

CHAPTER IV

FINDINGS, CONCLUSION, AND RECOMMENDATION

SUMMARY OF FINDINGS
CONCLUSIONS
RECOMMENDATIONS
BIBLIOGRAPHY
APPENDICES