Missed Calls Email Alerter

Data Sheet

Référence : 101004

Tél : +33 (0)9 53 77 21 57

sales@telisca.com

www.telisca.com

TELISCA 1/3
1 Missed Calls Email Alerter description
Missed Calls Email Alerter can notify a user of a missed call on his IP Phone line, by sending
an email.

This application is useful both for companies that do not have a unified voice mail or when
the voice mail does not send an email when the caller does not leave a voice message.

The email notification is configurable and contains the time of the call, the number originally
called, the caller's number and the caller’s name for internal calls (Display Name). Associated
to an email-SMS gateway, it is also possible to send an SMS with this information.

Missed Calls Email Alerter is based on existing telisca modules: CTI Server which is
interfaced with CUCM’s CTI Manager and IPS Framework for AXL SOAP / RIS. The CTI
Server monitors all the phones that may require Missed Calls Email Alerter. On the ringing
event, if the call is not answered for a period of time or if the call is forwarded on no
answer, it is considered missed and an email is generated.

The following options can be set:

- If not answered without being forwarded on no answer,
- If forwarded on no answer to another number,
- If forwarded on no answer to the voicemail,

It is possible to check before sending the email that the called number is the number
originally called (to avoid forwarded or redirected calls).

If the originally called number is the number of a Hunt Group (call distribution), then the
application will detect this and send an email to the user associated with the number of the
CUCM Hunt Group (the originally called number).

The application automatically finds the CUCM user Id associated with the line number and
sends the email to the address filled in CUCM End User form.

The application connects to an SMTP server to send the email. The title and body of the
email are customizable and may contain information about the call. Messages are sent in
English and French depending on the CUCM user Id's language.

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2 Requirements
 CUCM : 6.1x, 7.1x, 8.0x
 Cisco IP Phone 6921, 6941, 6961, 7905, 7911, 7912, 7920, 7921, 7931, 7940,
7941, 7942, 7945, 7960, 7961, 7962. 7965, 7970, 7971, 7975, 8961, 9951, 9971,
IP Communicator,
 Windows 2003 SP2//R2 Standard or Windows 2008 R2 Foundation,
 Supported on VMWare ESX 4,
 Microsoft IIS pré-configured,
 Minimum configuration: Processor 1GHz, 2GB RAM, 10Go disk.

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