1. Describe how the external business environment can act as a source of change.

In your
answer refer to a significant change issue you have studied this year.

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(4 marks)

2. Define Organisational Inertia. Explain how Organisational Inertia can act as both a driving
and restraining force.

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(3 marks)
 3. Explain how the eight stages of Kotter’s theory of change management can be applied to a
significant change issue you have studied this year.

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(8 marks)
 4. Distinguish between low risk and high risk strategies for change management. Illustrate
your response with examples.

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(4 marks)

5. Explain why large scale organisations must remain ethical during change.

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(3 marks)
 6. Analyse the impact of a change management issue you have studied this year on the
functional area of Human Resources.

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(4 marks)

7. Discuss two skills that a leader would need to possess, in order to effectively
implement a change in policy.

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(2 marks)
 8. In relation to a significant change issue you have studied this year, describe two
restraining forces for change that an organisation may have to consider before
adopting a new business strategy.

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(4 marks)

9. Explain the concept of change and provide an example of organisational change.

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(2 marks)
 10. In relation to a significant change issue you have studied this year, evaluate how the change
may impact on the organisation’s corporate culture.

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(5 marks)

11. Outline Force Field Analysis.

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(1 mark)
Total 40 marks