Qatar Airways:

SMS IMPLEMENTATION

Ashish Jain
SVP Group Safety & Security
25th May 2016
 Birth and Growth of Qatar Airways
Launched in 1994 as a regional airline with four aircraft and a handful of routes

1997 2015 2020’s

Re-launched with An ever expanding fleet of A fleet size of 250+ aircraft
a fleet of 5 aircraft 158 aircraft and close to carrying more than
and 0.5 M passengers 21 M passengers 35 M passengers

• 40,000 Qatar Airways Group employees, representing 163

nationalities, speaking 160+ languages, serving more than 150
destinations.
• Pilots represent 119 nationalities;
Cabin Crew represent 124 nationalities.

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 One of the World’s Youngest Fleet
• 184 aircraft in the fleet, with an average fleet age of 5 years
• Qatar Airways operates a mixed fleet of Airbus and Boeing aircraft
• Global launch customer of the A350 and first to fly it to the United States
• Middle East launch customer of the Boeing 787 Dreamliner
• A new aircraft delivered every 10 days

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 More than 150 destinations world-wide

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 Growth built on Strong Foundation

Corporate Network Product

Health
• Traffic rights • Award-
• Safety & winning
Security • Fleet
• Financial
service
Strength • Reliability

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 First Airline to Achieve IOSA Accreditation in
2003
Over the last 10 years,
Qatar Airways has
successfully achieved the
IOSA accreditation with NIL
findings.

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 QCAA Safety Management

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8
 Group Safety & Security Policy
HIGHEST PRIORITY

COMMITTED

INTEGRATE

POSITIVE

GCEO IS COMMITTED

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 Group Safety & Security: Governance
GS&S
Flight Customer
Operations Experience

Technical Quarterly Finance

GSSCM
Information
Cargo
Technology

Human HIA
Resources

Commercial Subsidiaries

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 Monthly Safety Action Groups
FOSAG
GOSAG TSAG

CSAG GSSCM FRMAG

FSAG
OHSAG
SeAG

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 How To Report

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 Occurrence Types
Distribution of Occurrences
Pax injury CAA Audit Airport Mgmt. Unaccounted TCAS Cabin Services
Fatigue
Laser
Weather
Pax Death on Board
ATM
Confidential
Birdstrike
Pax Birth on Board
Security

Technical
Pax Illness.

Flight Ops

Pax Smoking

Ground Services
OHS

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 Reporting Volumes
Occurrence Summary 2009

FRF MSR GSR

ASR

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 Reporting Volumes
Occurrence Summary 2015
TOR FRF HZD GDR EOR DGD CRF

MIR
GSR

OHS

CAB

GOR

SEC

ASR

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 Reporting Volumes 2009-2015
The total occurrence reports have increased by 400% since Q1 of 2009

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 Example of Risk Review
Specific
Generic Hazard related Action to reduce Safety Resultant
components of Probability Severity Risk
Hazard consequences Risk Risk
Hazard
Late Setting of Landing
Flight Flap, HROD, High Medium Flight Crew Training and
Unstable Approach Z C YC
Operations Approach Speed, long ZC Awareness
landing
Flight Medium Introduction of FRMS and
Crew Fatigue Flight Crew Error Z C YC
Operations ZC Boeing Alertness Module
Ground Potential long term hull Medium Education through
Fuselage damage B C AC
Operations damage BC Training & Safety Alerts

Ground Incompatible DG Combustible possibility due Medium Training / CLC, Loading

N B MB
Operations loading mixed loads NB Inspections
Cabin Inadvertent Slide Injury to staff and possible Medium Crew Training and
B D AD
Operations Deployment by Crew damage BD Awareness
Cabin Crew Injuries Due to Injury to staff/ pax and Medium CRM, Crew Training &
B C AC
Operations Turbulence possible damage BC Awareness
Inflight Shutdown
Declaration of Emergency Medium
Technical Rate Y C Maintenance Standards XC
and Diversion YC
(IFSD)
Staff Awareness, Crew Air
Security Intoxicated/ Unruly Disruption and possible Medium
V D Restraint Training and UD
Operations Pax injury to crew/ pax VD
New Disruptive Pax Law
Occupational Medium Staff Training &
Staff Injury Lost time V D UD
H&S VD Awareness

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 Sample Safety Performance Indicators (SPIs) for 2016
Target SPI Actual SPI Proposed SPI
Event
2015 / 1000 mvt 2015 / 1000 mvt 2016

Unstable App x y x

Communication y y y

Level Bust z z z

Ground Damages x x x

DG compliance a% X b% b%
Inadvertent Slide
c Xd c
deployment
Crew Injury due
e  d d
turbulence
ATB/Diversion Below Industry
q  p
All Technical Events Standard Average

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 Safety & Security:
Risk Assessments

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 Safety Management System Training
e-SMS

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 Safety Communication
Prioritizing training, communication and information sharing across internal
and external stakeholders
e-SMS training Regular Risk Assessments Bulletins:

Safety Promotions:
Ground Crew: Cabin Crew: Flight Crew:

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 Safety Information Sharing
 IATA Operations Committee  Oneworld Safety & Security Group
 IATA Safety Group  Safety Trend Evaluation, Analysis & Data
 IATA Security Group Exchange System (STEADES)

 IATA Cabin Safety Group  Ground Damage Database (GDDB)

 IATA Safety Audit for  Flight Data Exchange (FDX)

Ground Operations (ISAGO)  De-Icing/Anti-Icing Quality Control Pool (DAQCP)
 IATA Fuel Quality Pool (IFQP)  AACO Security Advisory Group
 IATA Airside Safety Group  AACO ERP Steering Committee

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 Challenges
 Reporting Culture
 Working in Silos
 What are the benefits of the change?
 Reactive vs Proactive & Predictive
 Communication & Promotion
 Data Sharing & Benchmarking

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Focus in 2016
 Safety / Security Promotion
 Centralised Documentation
 Flight Tracking
 New Regulations
 Enhanced Risk Assessments
 Evidence Based Training
 Environmental Framework
Thank You