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News for the people of Prime Healthcare and our family of hospitals Summer 2018
PEOPLE
CREATIVE ENERGY
QUALITY
GROWTH
COMMUNITY
Corporate
Updates // ©Garden City Hospital
Healthgrades Recognizes Prime Healthcare Hospitals with More Than 200 Achievements
California University of Science and Medicine Opens Prime Healthcare hospitals have been recognized by Healthgrades with more than 200 achievements, including
awards for clinical excellence in a variety of specialties. Prime Healthcare has more Patient Safety Excellence Award
recipients for three consecutive years (2016-2018) than any other health system in the country. In 2017 and 2018,
Prime had more Patient Safety Excellence Award recipients than any other health system in California. Read more.
2 3
Q&A
Sunitha Reddy, Desert Valley CEO
VP Operations Recognized Recognized
by Becker’s The Unforgettables
Becker's Healthcare honored Foundation recognized
Sunitha Reddy, MBA, MPH, Fred Hunter, CEO of Desert
Vice President of Operations Valley Hospital/Desert Valley
at Prime Healthcare, as Medical Group (Victorville,
among 90 healthcare leaders under 40 years California), with the “Biggest Hearts” of the PRIME TIMES TALKS TO WILL CONAWAY
old who are rising stars in the industry. Sunitha High Desert award. The mission of The
is currently leading initiatives at Prime to Unforgettables Foundation is to assist at-risk Get to know Chief Information Officer Will Conaway who joined Prime Healthcare this Spring to
improve the finance, revenue cycle, and many and grieving families with finances to help guide our Information Technology path for the future. He is a seasoned IT leader, a certified Lean
corporate processes. Before joining Prime, she them afford a timely and dignified funeral Six Sigma Black Belt professional, and an adjunct professor at Cornell University.
worked in healthcare finance at Credit Suisse for their child. Fred also recently received the
and served as a consultant in strategy and Presidents’ Award at the Victor Valley College
operations at GE Healthcare Camden Group. Foundations 25th Anniversary Alumni Hall Q: What are your top priorities? Q: How do you encourage creative thinking
of Fame and Distinguished Service Awards A: Our patients. IT must deliver on or new ideas within IT?
Ceremony for going above and beyond to the organization’s promise to provide A: We must be not only creative, but
People
ensure nursing students are making the grade. compassionate care and clinical excellence to innovative in our approach. This requires an
all patients. IT will work from that standpoint IT organizational structure that systemically
on every project, and we must be cognizant encourages creativity, innovation, and
about what value it will add for all stakeholders change. To be a consistent process, creativity
Alex Colley Wins Women internally and externally. We will continue and innovation should be aligned with an
working with all departments on enhanced organization’s strategic realities. A properly-
of Distinction Award
revenue capture from our systems, especially structured IT organization will continuously
St. Mary’s Medical Center our electronic health record systems. We are create new and improved replacements that
(Blue Springs, Missouri) constantly looking for improved ways in which supersede yesterday’s best ideas. Everyone in
// Manager of Business we can automate processes to reduce costs IT wants to make a difference in our patients’
Development and Marketing, and better use our skilled resources, and drive outcomes, and technology can help.
Alexandra Colley, was technology to generate new revenue streams.
honored with the Women of Distinction Award Q: What makes IT at Prime Healthcare
Q: What are some of the new and exciting unique?
from the Examiner Newspaper. This award
trends in healthcare IT? A: It is the people. I have never seen a group
spotlights and recognizes the important A: There will always be exciting trends in that has a more well-rounded education in
Dianna Ethington Named a
role of women in Eastern Jackson County’s technology. The key is to not lose focus technology. People are expected to wear many
2018 Hero of Healthcare by
continued growth. Honorees are selected on what’s important: our mission, vision hats in the IT department, and this group
Ingram’s Magazine
based on accomplishments and community and values. We will continue to seek out does it exceedingly well. People are willing
St. Mary’s Medical Center involvement. technologies that support our key initiatives. and able to work as a team to make sure that
(Blue Springs, Missouri) However, often the best investments you make things get done. This team is very receptive to
Environmental Services staff are the ones you did not make. establishing new goals, improving and building
member Dianna Ethington, Harsha Upadhyay Receives on past processes, and working as a team to
has been named a 2018 Hero of Healthcare Excellence in Healthcare For example, a few years ago, people were become a best-in-class IT department. I am
by Ingram’s Magazine. “Dianna is a total rock Award excited about the launch of the Google Glass confident in our team and certain that we will
star in the environmental-service industry,” glasses and many healthcare leaders saw continue to grow, improve, and one day be
The American Career great potential with the product. However, the the envy of other healthcare IT departments. I
says Raymond Klein, the hospital’s executive
College and West Coast product had issues with privacy concerns of am proud to be part of this great organization
housekeeper. “She receives guest comment
University recognized Harsha putting cameras on users’ faces. and associate with people who want to make a
cards weekly not only for her pleasant
Upadhyay, Executive Vice difference.
disposition, but the exemplary service she A recent survey conducted by the consulting
President of Clinical Operations and Regional
provides. Her rooms are impeccably clean from firm Impact Advisors stated one of the top IT Q: What do you do for fun?
CEO for Division II, with an “Excellence in
top to bottom.” And cleanliness is a critical priorities for healthcare systems was getting A: I enjoy running, reading history, teaching
Healthcare” award. Harsha was included in the
component of high-quality acute care. “Dianna more value out of their EHR investment. At students at eCornell and Cornell University,
program at their Fifth Annual Summer Soiree
is a prime reason why St. Mary’s Medical Center Prime Healthcare, there is a large undertaking mentoring leaders, and collecting and learning
where he was the keynote speaker.
has maintained a great HCAHPS score in the underway to do exactly this. We are revisiting about vintage wristwatches and clocks. I have
area of guest environment cleanliness,” Klein our EHR build and our business processes, and great respect for antiques and technologies of
continued. “She is a model employee for the are working with key advisors to have a system the past. I can be often found looking through
housekeeping team to emulate.” that not only adheres to best practices, but can antique stores and museums.
also let us achieve the results we expect and
4 meet our business needs. 5
MONTHLY STARS/
QUARTERLY CHAMPIONS
Recognition
Medical Center
Juanice Chambliss Rebecca Garcia, RN Zach Carden, RN Rhonda Ferguson-Ricks, RN
Irene De La Merced Erica Salazar George llban Betty Harness, RN
Albert Ramos Roy Jenson Russ Jackson
Yvonne Silva Lake Huron Marlene Vaughn Omar Long
Prime Healthcare is honored to acknowledge these employees, physicians and Gary Sinisterra Medical Center Frederick Draper Ruby McClain, RN
volunteers for going above and beyond, showing the “Prime” difference in what Kimberlye Steverson Lisa Beedon Devon Barnes Olga Rosales
they do. Please join us in congratulating them! Maria Velasquez Marge Bayes Thandi Nhlapo Katavia Sullivan
John Flanagan Theresa Nixon
Coshocton Regional Duane Giffin Marisa Silva St. Mary’s
2017 DEPARTMENTS OF THE YEAR 2017 LEGENDS OF THE YEAR Medical Center Michelle Green Chuck Noce General Hospital
Coshocton Regional Medical Center Jeanna Coake Morgan Joyner, RN Dr. Robert Gwinn Stephanie Halsey Wendy Plascencia Ewelina Ciampi, RN
Surgery Clinic Prime Healthcare Montclair Hospital Wilma Griffith Nancy Jamison Marisa Silva Radel Dayupay, RN
Medical Center Jon Hutchison Julie Redinger, RN Natalie Lopez Luz Tlatehui, RN
Dallas Medical Center Gary J. Carver, MD Janna Kinneer Melane Kerry Roy Jenson Maryann Glogiewicz
Medical/Surgical Unit Coshocton Regional Emerson Fuchs, RN, CRN Helen Stokes Zach Carden, RN
Barry Nolan Virginia Varon
Dallas Regional Medical Center Medical Center Melissa Maldonado Stephanie Halsey Antonia Lerma Sha’Ronda Jones
Post-Partum Department Fern Crowley North Vista Hospital John Flanagan Alvin Flores, RN
Dallas Regional Jessica Rodriguez
East Liverpool City Hospital Dallas Medical Center Bryan Bogges, RN Brett Burkheiser Marisa Amado
Medical Center
Information Services Maria Perez Pampa Regional Diane Beedon Devon Barnes St. Mary’s
Teri Spyker, RN
Dallas Regional Medical Center Stacy Oliver Frederick Draper Medical Center
Glendora Community Hospital Linda Norwood
Medical Center Joao Fernandes Sheryl Hudson Larry Oleaga Jan Hunt
Information Technology Rodney Ward Pampa Regional
Rehabilitation Hospital Bijay Joshi Anita McKinley
Knapp Medical Center Steven Deem Sue Ann Ostrom Medical Center
of Rhode Island Charles Anyama, RN Denny Craft
Medical Floor Department East Liverpool LaNona Wright
Rajini Dayal Toni Williams
City Hospital Susan Fishlock La Palma Jordan Jennings
Landmark Medical Center Karla Alvarez, RN Sara Brown
Jennifer Bergonia Breanne Calabrese Intercommunity Hospital
Medical/Surgical/Telemetry Unit Tiffany Mitchell
Glendora Community Nicholas Houmis Maria Hernandez Roxborough
East Liverpool Rhonda Bonham
Lake Huron Medical Center Hospital Saint Clare’s Health Joseph Chirco Memorial Hospital
City Hospital Jennifer Blosser
Definitive Observation Unit Efren “Omar” Rivas Christopher Ong, RN Wayne Boyd Jermainne Vaughn
Brenda Tijerina Krystal Rearley
Lehigh Regional Medical Center Knapp Medical Center San Dimas Jeannette Orrico Yun Hi Kim, RN Troy Dillette Jennifer Magee
Definitive Observation Unit Community Hospital Hiidie Mattics Gail Patete Linda Shepard
Christine Hofmann Lehigh Regional Belinda Upchurch
Monroe Hospital Dennis Bilina Rene Franks
Medical/Surgical Unit Shasta Regional Garden Grove Hospital Medical Center Yushan Li West Anaheim
Lake Huron Anthony Avila, Staff RN Tim Wilkens Medical Center
Montclair Hospital Medical Center Medical Center Medical Center Medical Center
Delana Carrillo Natalie Jarrett Sarah Tai, RN
Perinatal Department Lora Palmisano Ruby McClain, RN Jennifer Martinez Saint Michael’s
Harrison Njoku Patricia Nsini, RN
North Vista Hospital Landmark Medical Center Southern Regional Rachael Schroeder Medical Center
Thao Ho, RN Sergio Sans
Environmental Services Medical Center Nikki Mathis Jesus Cedeno
Tony Meade Natalie Ambroff, RN Ferdinand Rojas
Pampa Regional Medical Center Missy Washel, RN Edgar Garcia Blanca Morales Bea Wiechsel, RN
Monroe Hospital St. Mary’s General Hospital Isabel Landin Shasta Regional
Labor & Delivery/OB
Huntington Beach Tony Miraglia Medical Center
Rehabilitation Hospital of Rhode Island Joe Miller Sherry Bova
Outpatient Therapy Hospital
Grace Loquias Anita Dzelilovic Rayna Tchaleva
San Dimas Community Hospital Brandon Williams Ana Rodriguez
Case Management Elena Escobar
St. Mary’s General Hospital Christian Alden, RN
Radiology Department Please submit your WOW recipients to
PrimeTimes@primehealthcare.com.
6 7
Planting a Garden, Growing a Team
Huntington Beach Hospital Marks 50 Years
Landmark Medical Center’s CEO (Woonsocket, Rhode Island),
Huntington Beach Hospital in Huntington Beach, California,
Mike Souza (in overalls) and members of the leadership team
commemorated its 50th Anniversary with a celebration that
collaborated to beautify the hospital’s landscape. Complete with
included staff, dignitaries and Lance Patrick Emma, the first baby
new lawn, flower beds and benches, the transformation provides
born at Huntington Intercommunity Hospital, as it was originally
a warm welcome to patients and visitors. The volunteer efforts
known. “Huntington Beach Hospital has a proud history and it
included donations that saved approximately $5,000 and more
has a strong and secure future. Congratulations to the hospital
than 100 hours of labor when factoring in the time spent by the
on its first 50 years and I look forward to its continuing
15-person team.
service to the community,” said Prem Reddy, MD, Chairman,
President & CEO of Prime Healthcare.
Community
Knapp Medical Center Southern Regional
in Weslaco, Texas Southern Regional Medical Center in Riverdale,
is strengthening its Georgia is one of four recipients to receive a
partnership with local $10,000 grant from Huggies to support and
schools, including the establish a “No Baby Unhugged” program.
Weslaco Independent The four hospitals – two in California, one in
// School District. The Tennessee, and Southern Regional in Georgia –
partnership takes received the grants as part of Huggies’ mission to
many forms. Knapp support hospitals, nurses and newborns in their
recently provided Level III NICU. Southern Regional Medical Center’s
Lake Huron Encourages Sports Lake Huron Staff information to 450 Women Center
for Differently Abled Walks Together teachers and other school district employees during launched
AmpuTeam Spartans of Wright and Filippis More than 230 employees, the school district’s annual back-to-school health their first-
played the Lake Huron Medical Center (Port family members and friends fair. Physicians from the Knapp/University of Texas ever hugging
Huron, Michigan) team in the first Basketball joined Lake Huron Medical Family Practice Residency Clinic participated by program that
Challenge event. The event provided Center to honor veterans checking blood pressures and informing teachers will help provide
awareness and promoted access to healthy and walk in the Rotary about the medical services offered at the clinic. the benefits of
lifestyles for all children and adults, including International Day parade. Knapp also serves as a lead sponsor of the school human touch
those with disabilities. district’s athletic program, and promotes Knapp’s to babies in
sports medicine and orthopedic services which are the NICU when
available when a football player or other athlete parents cannot
suffers an injury. be there.
8 9
Quality
U.S. News &
World Report:
2018-2019 High
Performing Hospitals
Congratulations to the teams
making the honor roll this year:
- Centinela Hospital
Medical Center (CHF, COPD) //
- Desert Valley Hospital (CHF, COPD)
- Knapp Medical Center (CHF) Dallas Regional Makes Rare Diagnosis
- Mission Regional Medical Doctors at Dallas Regional Medical Center in Mesquite, Texas made a
Center (CHF, COPD) life-saving diagnosis for a North Texas man who entered the Emergency
- Paradise Valley Hospital (CHF) Department believing he was having a heart attack. He was instead
diagnosed with a rare inherited cardiovascular disorder, Brugada
- Providence Medical Center (CHF) syndrome, which impacts an estimated five in 10,000 people. Read more.
- Shasta Regional
Medical Center (CHF, COPD)
- Sherman Oaks Hospital Cancer Center Opens at Suburban
(Geriatrics, CHF) Stroke Center Certification Achieved
Fox Chase Cancer Center recently opened their East Norriton office on the Suburban Community Hospital
- Saint Mary’s Regional Garden Grove and Huntington Beach campus to take cancer care to the next level for Montgomery County, Pennsylvania.
Medical Center (CHF) Hospitals in Southern California
announced their Primary Stroke Center
- Saint Michael’s Medical certification by The Joint Commission
Center (CHF) with a well-deserved celebration. St. Joseph Medical Center St. Mary’s Stroke Gold North Vista Receives
Staff, first responders and city council Recognized Twice for Plus & Heart Failure Patient Thanks
Dallas Medical Center members celebrated this unified win for Senior Care Achievement Award Patient Dennis H. thanked
Fights Opioid Epidemic the community. The Joint Commission The South Kansas City St. Mary’s Medical Center Dr. Richard Harris and
Due to the rising number conducted an extensive on-site review of Chamber of Commerce in Blue Springs, Missouri North Vista Hospital in Las
of opioid-dependent both hospitals that consisted of evaluating awarded St. Joseph Medical received the 2018 Get With Vegas, Nevada, saying, “The
members in the data, compliance with stroke standards, Center in Kansas City, Missouri The Guidelines® Heart reason I am
community, Dallas Medical and clinical performance. a Community IMPACT award Failure Silver Plus and here today
Center in Dallas, Texas has for their efforts to address Stroke Gold Plus Quality is because
partnered with New Vision the needs of seniors in the achievement awards. Both of the care
to open a new inpatient community. The Grandview awards recognize a hospital’s and attention
medical stabilization Chamber of Commerce also commitment to ensuring received
service. “This is a great presented SJOMO Senior Care patients receive the most from Dr.
way for us to help those Services with a BIGG award appropriate treatment Harris and
who are looking to break to recognize businesses according to nationally the entire
the cycle of addiction, but committed to investing in recognized, research-based Emergency Department.
need medical support,” Grandview. guidelines based on the latest When I came in, the ER
said JT Barnhart, CEO of scientific evidence. was bustling. I found out
Dallas Medical Center. The that I had a GI bleed … Dr.
treatment process begins Harris really took his time
with a medically-supervised explaining the procedures
hospital stay, which is and processes … Thank you
typically three days. When North Vista on #HAVhope National Awareness Day for saving my life.”
the patient is medically North Vista Hospital participated in the Hospitals Against Violence
stable, a discharge (#HAVhope) National Awareness Day in an effort to spread awareness,
planner works to place the and to show a commitment to combat violence in the community and
patient in an appropriate workplace.
treatment program.
10 11
Growth
Behavioral Health and ECT at
Lehigh Regional
12 13
Turning Parking Into Solar Power >
Energy
Into Solar Power
Photovoltaic panels
were installed over a
parking lot at Desert
Valley Hospital in
Victorville, California,
providing 742 kilowatts
of solar energy to
// power the facility and
creating a shady carport
for employee vehicles
Sustainability Initiative in the high desert
Inspired by Mars Mission environment, where
summer temperatures
can rise to 120 degrees.
Did you know that Prime Healthcare utilizes
Installed in 2014, the
technology pioneered for the 2001 NASA
project is achieving
mission to Mars? Prime Healthcare installed
annual cost savings of
its first fuel cell, capable of producing “Our primary goals are
almost $358,000, and
600-kilowatts of energy, at Chino Valley to reduce energy usage
has inspired Prime
Medical Center in Chino, California, in April and increase efficiency,
increase renewables to move forward in
2014, followed a year later by a 250-kilowatt
and decrease grid 2018 with another
fuel cell for the data center at Centinela
reliance, reduce solar carport – for its
Hospital Medical Center in Inglewood,
costs and improve corporate headquarters
California. Annual savings: $360,000 at
operations,” said David in Ontario, California.
Chino and $122,000 at Centinela. Prime has
Baker, Corporate Energy
since installed five additional fuel cells at Director for Prime
California locations. Healthcare.
14 15
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scholarships are subject to specific eligibility requirements. Contact a Walden University enrollment advisor for details.