.

Anecito A. Yanson Jr
Block 2 lot 4 Katimpian st. Karangalan village Pasig City
Contact number: 0929-795-3937
Email: nctyanson@yahoo.com

Professional experience

Hinduja TMT Inc. (former C3) 86 E.Rodriguez Jr. Avenue, Brgy. Ugong Norte,Q.C
October 2005 - June 2007

• Customer service representative for American Express

o Handles inbound customer calls
o Trained to provide the “excellent customer service”
o Consultant for different product needs of the client

• Certified in (CFS) Customer Focused Sales American Express

o Up sells benefits and services, enhancements of services to clients

• (SME) Subject Matter Expert American Express

o Handles escalated/commendation calls
o Assist/Coach to on the job training during certification period (customer
service/CFS)
o Trained in handling product presentation

ICT Marketing Services Inc. Ground Floor, ICT Bldg 1 Center, Marikina City
July 2007 - May 2009

• OSME ( Operations Subject Matter Expert ) Virgin Mobile USA

o Certified support trainer
o Certified Technical support representative
o Trained to troubleshoot mobile phones Including billings
- Assist/Coach to Trainees during certification period

• Operations Coach
o Managed a team with 15 to 25 individuals
 o Renders live monitoring and coaching with agents
o Creates team reports and status

VXI global solutions Ground Floor, SM Cyberzone II Buendia Jupiter cor.

Zodiac St., Brgy. Bel-Air Makati City Philippines May 2009 – September 2010

• CSR
o Customer service representative for American Express
o Handles inbound customer calls
o Trained to provide the “excellent customer service”
o Consultant for different product needs of the client

Personal Information

Born on 01 August 1983. Eldest child. Male, single, 27 years of age, 5’5” in height. Fluent in
Filipino and English language (both oral and written). With high sense of responsibility. Able
to cope with different work environment and a good team player. I am a quick learner, quick in
grasping the best practice and share it to colleagues. Able to achieve task on a given timeframe
without compromising quality. I have five years of experience in the BPO industry. I am
flexible with schedules and can very well handle graveyard shifts; I am physically fit and have
no history of severe illness. I am a goal-oriented person; an optimist and love to motivate
people. I am willing to travel and be at places if the job requires it.

Educational Background

2000.2004 Osmeña Colleges, Masbate City

Graduate in Bachelor in Elementary Education
Outstanding in “On-the-Job” Training ( Osmeña Colleges)

1996.2000 Dimasalang National High School, Masbate

2nd Honors, 2003-2000 (4th Year)
1st Honors, 1997-1997 (2nd Year)

1990.1996 Dimasalang Elementary School, Masbate

3rd Honors (6th grade)

Organizations/Affiliations

• President, Osmeña Colleges Student Teacher’s Association 2004

• Public Relations Officer (PRO), English Club, Osmeña Colleges, June
• Treasurer, Association Of Dimasalang Active Learners (ADAL)
 Skills/Interests

• Knowledgeable in WINDOWS (Excel, Word, Powerpoint). Internet and e-mail

• Loves nature photography
• Internet surfing
• Sports enthusiast and has a passion for music

Character Reference

o Ronald Francia
Quality Analyst Hinduja TMT
Contact # 0922-899-0606

o Ryan Pasia
Team Leader ICT Marketing Sevices
Contact # 0917-920-8404

o Evelyn Suarez
Team Leader VXI global services
Contact # 0927-747-6220

o Ramel Bais
CSR VXI global services
Contact # 0922-805-7575