F.

Functions, Roles, Responsibilities and Skills of a Manager

Manager- an individual engaged in management activities who supervise, sustain, uphold and assume
responsibility for the work of others in his or her work group, team, department. Or the organization,
in general. Organizational success depends on managers who practice optimal utilization of human
and material resources, and encourage high-levels of performance, effectiveness and efficiency among
the individuals under their care.
1. Managerial Functions and Responsibilities
3 Levels of Management

Top-level managers- General or strategical managers who focus on long term organizational
concerns and emphasize the organization’s stability, development, progress and overall
efficiency and effectiveness, they also consider the firm’s inter-relationship with the
environment. (e.g. CEO, COO, Presidents and Vice Presidents)

Middle Level Managers- Tactical managers in charge of the organization’s middle levels or
departments. Formulates specific objectives and activities based on strategic or general goals
and objectives developed by top-level managers. Goes between the higher and lower level of
management/organization.

Lower or Frontline level managers- Known as also operational managers and are responsible
for the supervision of the organization’s day-to day activities; they are bridges between
management and non-management employees and are instructed by the top and middle-level
managers.
2. Roles of a manager
a. Inter-personal- leader, liaison. Figurehead
b. Informational- spokesperson, monitor, disseminator
c. Decision or Decision making- disturbance handler, resource allocator, negotiator,
entrepreneur.
3. Managerial Skills
a. Conceptual skills- enable managers to think of possible solutions to complex problems.
Top level managers must have these conceptual skills to be successful in their work.
b. Human skills- enable managers to relate well with people. Communicating, leading,
inspiring and motivating them become easy because of the help of human skills.
c. Technical skills- helps managers to perform their tasks with proficiency with the use of their
expertise. Lower level managers find these skills very important because they are the ones
who manage non-management workers who employ varied techniques and tool to be able
to yield good quality products and services for their company.