LORD Corrective Action Plan Summary

1Define the Problem

2 Identify the Team 4
Determine
3Contain & Take Immediate the Root
Action 5
Look
Causes
Across 7
Verify
6
Correct and Prevent the Solution
Recurrence 8
Obtain Support and Appro

Organization Date of Occurrence/Complaint

Customer Required CA Response Date 1/13/1900
LORD Internal Tracking # Revised CA Response Date
Customer's Complaint # Purchase Order/Work Order #
LORD Part/Material# or Process Quantity Rejected
Customer's Part/Material # Cure Date
LORD Lot/Batch # & Delivery # Customer Notification Required?
Affected Serial #s, if applicable
1. DEFINE THE PROBLEM Complete
Is, Is Not Analysis
PROJECT TITLE/THEME N/A

CLARIFY THE PROBLEM: Use the fields below and the embedded Is, Is Not Analysis to clarify the problem, as needed.
Where was the nonconformance discovered?
HISTORICAL DATA
Is this a repeat issue?
DESCRIBE THE PROBLEM
REQUIREMENT: State the Documented Requirements or Expectations. Define the Goal or Target condition.

NONCONFORMANCE: Describe the issue which requires Root Cause Analysis and Corrective Action

OBJECTIVE EVIDENCE: Document the specific details of the nonconformance

2. IDENTIFY THE TEAM

NAME TITLE ORGANIZATION CONTACT INFO
Team Leader

3. CONTAINMENT AND IMMEDIATE ACTION

CONTAINMENT ACTION: Contain inventory at LORD, in consignment locations, in transit and at all customer locations. Issue
notifications for all affected material. If the customer needs to be informed, follow process defined in your local procedure. Document
actions and notification numbers.
ACTION
POTENTIAL AREAS AFFECTED DETAILS OF CONTAINMENT ACTION TAKEN QUANTITY TAKEN
AT CUSTOMER YES NO

LORD WIP YES NO

LORD STOCK YES NO

AT SUPPLIER YES NO

IN TRANSIT YES NO

CONSIGNMENT YES NO

DISTRIBUTOR YES NO
IMMEDIATE ACTION: Ensures the problem will not recur until permanent corrective and preventive actions can be implemented.
ACTIONS ASSIGNED TO DUE DATE PLANNED OBJECTIVE EVIDENCE

4
. DETERMINE THE ROOT CAUSES
5
Why Analysis: Use the button below to access and complete the mandatory 5
-Why analysis. Additional tools are also provided.

5
-Why C&E Pareto Future Expansion Fu' Flow Diagram Gage R&R Capability Analysis

Complete Complete Complete Attached Attached Attached Attached Attached

Attached Attached Attached
N/A N/A N/A N/A N/A
N/A N/A N/A
Root Cause Discussion: Use the space below to discuss the root cause investigation, as needed.

State Root Causes: Use the Five Why or other appropriate methods and record each likely cause below.
Root cause of the specific nonconformance

Root cause that the defect was not detected

Root cause of the systemic nonconformance (how the system allowed the error to occur)

5
. LOOK ACROSS
Look to see if similar part, processes, etc. are affected.
COMPLETE TYPE DETAILS
Like Parts
Like Processes
Like Plants
6
. CORRECTIVE AND PREVENTIVE ACTIONS
Document actions taken to directly address each root cause to ensure the nonconformity does not recur. Classify actions as Corrective
("C"), Preventive ("P") or both.
ACTIONS C P ASSIGNED TO DUE DATE PLANNED OBJECTIVE EVIDENCE

Review and update the following documents, where necessary. Check off documents that were updated.
DOCUMENT UPDATED DOCUMENT UPDATED
Drawing/Print Operating Procedure (LOP, SOP, etc.)
Inspection Plan (IP) Process Flow Diagram
Router PPAP
 Batch Card Frozen Planning
Process Control Plan (PCP) First Article
PFMEA Customer Notification Submitted
Test Instruction (TI) Other Document (Specify)

Work Instruction (LWI, Calibration Procedure, Manufacturing Instruction (MI) or Manufacturing

Posted Instruction, etc.) Procedure
7
. VERIFY THE SOLUTION
Document actions taken or action to be taken to verify that the corrective and preventive action described above effectively addressed
the nonconformance.
ACTIONS ASSIGNED TO DUE DATE

EEIC

8
. OBTAIN APPROVAL AND SUPPORT

Team Leader: Date: Contact Info:

 General Header Define the Problem
Identify the Team Contain and Take Immediate
Determine Action
the Root Look
Causes
Across Correct and Prevent
Verify the SolutionObtain Support and App

General Tips
Type of Corrective Action
Excel Version and File Extension (Saving the file)
Print Setup
Alternate View for Customer Submissions
Macros MUST be enabled! (MOST COMMON ISSUE)
Formatting
Buttons
Additional Tabs
Floating Checkboxes, Checkboxes Increasing or Decreasing Size when Checked
Double Click Boxes For "x" to Appear
Header
Define the Problem
Project Title/Theme
Clarify the Problem
Historical Data
Is, Is Not Analysis
Insert Pictures
More Pictures Tab
Describe the Problem
Identify the Team
Contain and Take Immediate Action
Containment Action
Immediate Action
Determine the Root Causes
5
Why Analysis
Cause and Effect Diagram
Pareto Chart
Future Expansion
Flow Diagram
Gage R&R
Capability Analysis
State Root Causes
Look Across
Correct and Prevent
Actions to Address Root Causes
Review and Update the following Documents
Verify the Solution
Obtain Support and Approval
 Corrective and
Initial Response Full Response Examples
Preventive Actions

INITIAL RESPONSE - CONTAINMENT

1. An initial response concerning CONTAINMENT activities is required within 24 hours. Section 3 of the
Corrective Action Plan Summary must be completed.
2. Please provide a Returned Good Authorization number if items are to be returned to you.
FULL RESPONSE - ROOT CAUSE AND CORRECTIVE ACTION PLAN

1. A full response with know root cauases and permanent corrective action is required within 20 days
(unless otherwise instructed). All sections of the Corrective Action Plan Summary must be completed.
The root causes must include a) why the specific nonconformance occured and b) why the
nonconformance was not detected.
CORRECTIVE AND PREVENTIVE ACTIONS

1. Action taken must address the root cause(s) of the specific nonconformance (why the
nonconformance occured) and the root cause(s) of the escape (why the nonconformance was not
detected). These action must correct and prevent both the specific nonconformance and the root
causes.
EXAMPLE

If the nonconformance was an undersize internal thread, the root cause of this condition is not the tap
used to generate the thread. The ROOT CAUSE for the Specific Nonconformance may lie in the training of
personnel in the proper selection and maintenance of tooling or it may be attributed to the
manufacturing method used to generate the thread. The ROOT CAUSE that the Nonconformance Was
Not Detected may lie in the measuring frequency or method. Examples of CORRECTIVE ACTION may
include monitoring tool life; updating inspection procedures, control plans, or manufacturing methods; or
altering process parameters. Just changing the tap is not effective Corrective Action!
LORD Corrective Action Plan Summary
1 2 3 4
5
6
7

Define the Identify the Team Contain & Take Determine the Correct and Prevent Verify the Obtain Support and
Problem Immediate Action Root Causes Recurrence Solution Approval

Organization 0 Date of Occurrence/Complaint 12/30/18

99
Customer 0 Required CA Response Date 1/13/1900
LORD Internal Tracking # 0 Revised CA Response Date 12/30/18
99
Customer's Complaint # 0 Purchase Order/Work Order # 12/30/18
99
LORD Part/Material# or Process 0 Quantity Rejected 12/30/18
99
Customer's Part/Material # 0 Cure Date 12/30/18
99
LORD Lot/ Batch # & Delivery # 0 Customer Notification Required?
Affected Serial #s, if applicable 0
1. DEFINE THE PROBLEM
DESCRIBE THE PROBLEM
REQUIREMENT: State the Documented Requirements or Expectations. Define the Goal or Target condition.
0

NONCONFORMANCE: Describe the issue which requires Root Cause Analysis and Corrective Action
0

OBJECTIVE EVIDENCE: Document the specific details of the nonconformance

0

PICTURES: Use the spaces below to add pictures (*.gif, *.jpg, *.tif, *.png)

2. IDENTIFY THE TEAM

NAME TITLE ORGANIZATION CONTACT INFO
0 Team Leader 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
3. CONTAINMENT AND IMMEDIATE ACTION
IMMEDIATE ACTION: Ensures the problem will not recur until permanent corrective and preventive actions can be implemented.
ACTIONS ASSIGNED TO DUE DATE PLANNED OBJECTIVE EVIDENCE
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0

4
. DETERMINE THE ROOT CAUSES
Root Cause Discussion: Use the space below to discuss the root cause investigation, as needed.

State Root Causes: Use the Five Why or other appropriate methods and record each likely cause below.
Root cause of the specific nonconformance
0
Root cause that the defect was not detected
0
Root cause of the systemic nonconformance (how the system allowed the error to occur)
0

5
. CORRECTIVE AND PREVENTIVE ACTIONS

Document actions taken to directly address each root cause to ensure the nonconformity does not recur.
ACTIONS ASSIGNED TO DUE DATE PLANNED OBJECTIVE EVIDENCE
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0

6
. VERIFY THE SOLUTION
Document actions taken or action to be taken to verify that the corrective and preventive action described above effectively addressed
the nonconformance.
ACTIONS ASSIGNED TO DUE DATE
0 0 0
0 0 0
0 0 0
0 0 0
EEIC 0 0

8
. OBTAIN APPROVAL AND SUPPORT

Team Leader: 0 Date: 0 Contact Info: 0

Quality
Manager: 0 Date: 0 Contact Info: 0

Additional
Approval: 0 Date: 0 Contact Info: 0
LOP-053f1, Rev7/22/2014