CHAP 11: MANAGING THE QUALITY OF CONSULTING ENGAGEMENT

Specific objectives of project evaluation and control:

 To provide assurance that the project is on schedule and within the time budget
 To communicate the exact project status of all concerned personnel
 To ensure that a quality product will be implemented

Project controls are formed at the organizational stage of the project to provide overall guidance and
control to the implementation process.
Project controls include:
 administrative controls
 time reporting procedures
 independent quality assurance reviews
Administrative framework normally consist of:
 one or more client management committees
 the top (executive) management
 the information processing services department

MAINTAINING CONTROLS OVER COMPETENCE & SERVICE QUALITY

Types of Controls
1. Preventive controls – establish benchmark of expected performance
2. Feedback controls – generated by measuring actual performance and comparing it with the expected
performance

To ensure the maintenance of sound controls over competence and quality of services of the consulting firm, the
following steps may be taken:
1. Service review
2. Appointment of a practice director and service coordinator
3. Engagement analysis
4. Staff evaluation

Consulting Practice
– The expertise and experience of the consultants within their practice
Scope:
 Organizing the Practice
o Financing Requirements
o Time Scheduling
o Billings and collections
 Building the Practice
o Initial Client Base
o Positioning the Practice
o Practice Development Network
 Monitoring Results
o Performance Measures
o Quantitative Control Standards