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Maya Ganesh Daivajna

Margao, Goa | (+91) 9922759981 | maya.daivajna@gmail.com | www.linkedin.com/in/maya-daivajna

CAREER SUMMARY
Self motivated, analytical, client-focused and detail oriented QA analyst with over 5 years of rich experience
testing Saas applications in the airlines domain. Proven track record in generating ideas to enhance
customer satisfaction with the test process and streamline test efficiencies.

SKILLS

 Functional and regression Testing  HP Quality Center


 Test Plan and estimation  HPE Unified Functional Testing (UFT)
 Manual Testing and Automation Testing  Rally, Trello
 Process Improvement  SQL, UNIX, Selenium, Agile, SoapUI, Java
 System Testing  Team Leadership
 User Acceptance Testing  Collaboration and independent work
 Agile Methodology  Strong verbal communication skills
 Defect/Bug Tracking using JIRA  Extremely organized
 Self-motivated  Strong Interpersonal and written
communication skills

PROFESSIONAL ACCOMPLISHMENTS

 UAT and production validation support outside regular business hours which led to a very
successful cutover on an Etihad airways project.
 Adaptable to any kind of project- worked on long term, high complexity projects as well as shorter
projects with several changes.
 Streamlined QA processes to increase efficiency and deliver testing well before release deadlines
with zero high severity defects.
 Delivered more than high quality 30 releases for Fares Manager and Contract Manager Products
with distributed teams across US and India with zero severity 1 defects.

WORK HISTORY

Ganesh Daivajna & co., Margao-Goa, IT Head, 03/2018-Present

 In Charge of all IT related issues.


 Generate reports for the usage and performance of the employee software.
 Analysis for procurement of new software.
 Coordinate with software vendors and train employees on software.
 Point of contact for Software vendors and the Company.

Illusion Enterprises, Margao-Goa, Founder, 10/2017- 03/2018


 In charge of establishment of projects with new clients (sales) and coordinating with software
vendors.
 Managed day to day activities of the company.

Sabre Travel Technologies, Bangalore-India, Contributor Software Quality Engineering, 07/2012-


10/2017

 Served as SME and QA for Fares Manager and Contract manager applications.
 Participated in projects from the inception through the implementation phase. Also continued post
production support including resolving reported customer bugs or testing resolved defects in
Maintenance releases.
 Demoed the product to the customer(Etihad Airways)
 Answered customers (Etihad airways) inquiries regarding functioning of the product,
troubleshooting problems.
 Served as the first point of escalation for complex customer issues.
 Coached newly hired team members.
 Facilitated training classes for developers.
 Analyzed, developed and executed test cases from design documents (BRDs) provided by business
analysts.
 Provided testing duration time frames and testing process details for features.
 Provided inputs in requirement gathering, analysis, and design, and performed end to end testing of
features for Fares Manager and Contract Manager Products.
 Collaborated extensively with development team and business team to understand scope, cover
total functionality for end to end System testing and feature functional testing.
 Participated in go/no-go meetings and provided sign-off after successful test completion.
 Developed framework for performance testing of feature for EY (Etihad Airlines) thereby
significantly reducing the total execution time.
 Collaborated with business users in defining UAT test cases and plans.
 Improved product quality by developing root cause resolution summaries for defects, adding
missing test cases.
 Developed, planned, reviewed and executed regression for critical issues, including patch-test plans
and test cases.
 Following the SDLC process, used requirements documents to create testing strategy including
providing test estimates, documenting test plans and objectives, assessing and identifying testing
risks, and developing test scenarios and test cases.
 Developed, documented and maintained test artifacts like test data, data validation and automated
test scripts.
 Created and tracked bugs and generated bug reports using JIRA.
 Used multiple tools to complete UI testing, including QTP, fitnesse.
 Wrote and executed SQL queries for data validation.
 Attended project meetings and communicated with project team including project manager,
development, business partners about testing deliverables and any issues that may hinder meeting
testing deadlines. Also provided regular test status reports and defect reports.
 Ensured successful delivery of final content by the testing deadline including test sign off reports,
any outstanding defects and how they would be handled, and handed off to UAT.
 Upon testing completion, identified test cases that would be added to the regression test suite, both
manual and automated.
 Maintained the regression suite and oversaw regression testing in each release cycle, with
automated testing delegated to interns.
 Worked successfully with geographically dispersed teammates.
 Worked on multiple projects at one time and delivered high quality results within project timelines.
 Maintained and updated test documents on ALM for audit and compliance purposes.
 Developed strategies for process improvement and identified areas of improvement, increasing
efficiencies in time spent on test execution which would reduce overall testing costs.
 Complete QA and UAT testing and production validation for a crucial project for Etihad airways.
 Easily adapted to changes including project changes, timelines, and resources.

EDUCATION
Master of Computer Applications, 2009-2012, Goa University, Goa
CPI of 7.45/10
B.Sc. in Computer Science, 2006-2009, Smt. Parvatibai Chowgule College, Goa

HSSC in Science, 2004-2006, Smt. Parvatibai Chowgule College, Goa

REFERENCES
 Arvind Kumar
Manager, QA team Fares Manager, Sabre Travel Technologies
Mobile: +91 9448166387, +91 8095915888

 Naveen Daivajna
Managing partner, Ganesh Daivajna & Co.
Mobile: +91 7276029981, +91 9822100420

CERTIFICATIONS
 Big Data and Social Analytics from Massachusetts Institute of Technology
https://www.credential.net/10359129

PERSONAL DETAILS
Date of Birth: 30-03-1989
Languages Known: English, Hindi, and Konkani
Interests: Travelling, Freelance Writing

ACHIEVEMENTS
 Won HI FI Award at Sabre.
 Represented the college for IT quiz for which won 1st prize.
 Editor for Infofest Magazine at college.
 Communication Skills and Business Management topper at MCA.
 Emceed for various functions at college.