10501107 Digital Literacy for Healthcare Syllabus

Instructor and Class Information

Instructor Name Tara Hakes
Email Tara.Hakes@witc.edu
Phone 715-246-6561 Ext. 4351
Office Location New Richmond Campus 2nd floor Faculty Offices
Office Hours By appointment

Additional When leaving a message, please speak slowly, include your name, return number, and reason for
Instructor calling. Voicemail will be checked frequently, but acknowledgements or responses may not be
Information possible until later in the day.

Section Number 62381, 62386

Start Date 8/27/2018
End Date 11/2/2018
Meeting Times Online
Location Online

Course Information
Course Description
The focus of this course is the use of technology in healthcare. Learners use common business software
applications, including word processing, presentation, spreadsheet, and databases. Communication methods
using technology are addressed. Learners gain experience with using the electronic health record (EHR).
Healthcare EHR security issues, social media use, and digital healthcare resources are examined.

Level A.A.S. - Associate in Applied Science

Total Credits 2

Textbooks
Beskeen, Duffy, Friedrichen & Reding (2017). Microsoft office 365: Office 2016 for medical professionals.
Boston: Cengage.
ISBN: 9781305878570

Electronic Health Record for the Medical Office with SimChart Access, Author: Pepper, Publisher: Elsevier

Learner Supplies

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Must Have Internet Access

Microsoft Office 2016

Course Competencies
1. Use word processing software to generate professional healthcare documents
2. Use presentation software to convey healthcare related information
3. Use spreadsheet software to summarize and report healthcare data
4. Utilize a database
5. Communicate using technology in the healthcare setting (interoffice, email, fax)
6. Examine the security considerations of the electronic health record
7. Demonstrate entry level skills for using the electronic health record
8. Examine the role of social media in healthcare
9. Evaluate the quality of digital healthcare resources

Instructor Grading Information

Introduction – Grades are based on the results of professional communication, assignments, examinations,
class participation, as well as mastering all courses competencies. Examinations may include both written and
oral testing methods. Spelling of all words, both medical and non-medical, must be correct.
Grading Examinations--All examinations must be taken at the scheduled time. Absence from an examination
in any health course will not be accepted unless validated by the instructor prior to the examination or a written
physician’s excuse is submitted. When the excuse is presented or if the absence was validated, the student
will be permitted to take the missed exam. Any missed examinations are to be taken the same week the
student returns to school unless other arrangements are made with the instructor. Except for emergencies or
illness, if an examination is missed without notification, the examination cannot be made up. In the
case of an emergency on exam day, and your absence is unavoidable, you must notify the instructor ASAP. In
the event of an illness on exam day, you must notify the instructor and provide a note from a health care
provider verifying the illness. It is your responsibility to seek out the instructor to make arrangements for test
make up.

Grading Assignments – All assignments contribute points towards your final grade. Assignments must be
submitted by due date and time. There will be a reduction of 5 points per day for each day the assignment is
late. In the event an assignment is turned in after due date and time, the assignment is still considered late
and the point reduction will apply. Assignments will not be accepted after 3 days.

Calculating your total exam score--Your total exam score will be calculated by totaling all of the points
earned on your exams divided by all of the points possible on the exams. A score of 79.5% or better is
required to pass this course.An overall score on exams of 79.5% or better and a passing score on all
competencies must be achieved in order to successfully pass this course.

Calculating your final grade – Exams and mastery of competencies are 70% of your total grade;
assignments, quizzes, and participation combined are 30% of your final grade Scores on written
assignments, will only be averaged into the final grade after an average exam score of 79.5% is

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 achieved. Even though your exam score average is 79.5% or better, you may still fail the course if your
assignment scores bring your final grade below 79.5% total.

*A final grade C (79.5%) or better is required for passing this course.

WITC Grading Scale

Letter Grade Description Grades Scored Grade Points/Credit
Between
A Excellent 94.5 – 100% 4.00
A- 92.5 – 94.4% 3.67
B+ 90.5 – 92.4% 3.33
B Above Average 86.5 – 90.4% 3.00
B- 84.5 – 86.4% 2.67
C+ 82.5 – 84.4% 2.33
C Average 79.5 – 82.4% 2.00
C- 77.5 – 79.4 % 1.67
D+ 75.5 – 77.4% 1.33
D Below Average 71.5 – 75.4% 1.00
D- 69.5 – 71.4% 0.67
F Failure 0 – 69.4% 0.00

Withdrawals and Dropping Courses

Students are responsible for officially dropping classes or withdrawing from WITC if they stop attending.
Refunds are issued in accordance with guidelines established by the Wisconsin Technical College System.
Contact Student Services for information on how dropping/withdrawing from classes affects eligibility for
financial aid, veteran's benefits, academic standing, and tuition refund.

Final Grades
Final grades are available at MyWITC – personal student portal approximately 1 week after class ends.

College Policies
College policies are in place to provide an equitable and positive learning experience for all students. College
policies that specifically address classroom issues can be found in the WITC Student Handbook available in
the Student Services Office or on the WITC web site: https://www.witc.edu/currentstudents. Please familiarize
yourself with the following policies and how they may impact your learning experience at WITC.

Accommodations for Persons with Disabilities

Accommodations for Religious Beliefs
Academic Support Services (Student Success Center)

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 WITC Email
Equal Opportunity Policies
Learning Commons
Safety Policies
Student Outside Expectations
Credit for Prior Learning
Incompletes
Withdrawals and Dropping Courses
Attendance Policy
Cell Phone Policy
Student Code of Conduct

Confidentiality
Confidentiality is an issue that cannot be discussed or stressed enough in this class. There may be
times when discussions in class will involve issues from a clinical experience. Everyone in the course
must hold this information in confidence. If you would like to share something that is confidential
remember to change as much about the situation as possible (for example the person’s name, age,
disease, etc.)

Respecting Others
We come from a variety of backgrounds and experiences. We are all individuals and have our own views and
perspectives on issues. If you are uncomfortable with a topic or comment made, please speak up or let the
instructor know. As in the medical office environment there is no tolerance in the classroom or in discussion
boards for disrespectful comments.

Social Networking
Social networking (Facebook, Twitter, etc.) If you wouldn’t say it out loud publicly, don’t say it on social media.
Do not:

• Make comments of a negative nature about WITC or your program, faculty, students, or clinical contacts.
• Spread gossip, rumors, or other unverified information.
• Assume that everything posted on a social media site is true.

WITC Email Communication

Assignments may, in certain cases, be submitted electronically to the instructor. Anytime the student
emails assignments to an instructor, they MUST utilize their WITC student account.

Also, all official communication from the college, programs, and the instructors will utilize the
students’ WITC email accounts. Therefore, students are expected to use their WITC account for all
program and instructor communications.

All communication using e-mail, must follow proper netiquette rules and be written in a professional manner,
using proper spelling and grammar. Any e-mail that violates proper netiquette and grammar will be sent back
to the sender for correction before any further action is taken.

Attendance

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 Each faculty member will make the students aware of the role that participation plays in determining the final
grade in the class. The impact participation makes on a final grade will vary by faculty member and course
content. It is the responsibility of the student to arrange promptly for makeup work as the result of absence.
Continued poor attendance after the student/faculty member conference will then be reported to a student
counselor for follow-up.

Attendance cannot be used as criteria for awarding a grade. Faculty may choose to require class participation
as part of a grade, and lack of participation due to absences may negatively affect the grade.

Each student is expected to log into the class several times throughout the week.

Faculty will report all students with excessive late or missing assignments to the appropriate counselor.

It is the responsibility of the student to contact the faculty member and make necessary arrangements to
complete missing assignments or tests.

Please do not "drop out" of class for a period of time and then expect to "drop back in." If your
business/personal obligations or illness require you to be absent for an extended period of time, please contact
me before your absence to make arrangements of how you will make up the work you will miss.

Instructor Expectations
 I expect complete professionalism from everybody at all times. Dishonesty, plagiarism and rudeness
will not be tolerated. I have a zero tolerance to cheating in this course and cheating can be subject to
dismissal from the program.
 When using Discussion Board the use of vulgar language or improper grammar is unacceptable.
Each member of the class is expected to support the other students in their efforts to succeed.
 Students are expected to complete assignments, be respectful to other classmates and write in a
professional manner. There will be some partner work and each student is expected to contribute
actively.
 Students may not participate in classes for which they are not registered.

Online - Technical Support

Support requests may be accessed on the Blackboard "My Institution" page by clicking on the "Help" tab in the
upper right-hand corner. From here you can submit a ticket. You may also call from off campus 715-475-1111
or from on campus ext. 1111. Technical support staff will respond to tickets/calls from 7 am - 7 pm Monday
through Thursday and 7 am - 4:30 pm on Fridays.

Personal Needs Assistance

WITC and the community have resources available to assist with financial difficulties. If you need assistance
with food, housing, transportation, or other needs that would keep you from attending class, please talk to your
instructor or Student Services for information on available resources.

Student Outside Expectations - Online Courses

When courses are created, they are assigned classroom and lab hours to meet the learning needs of the
course content. With those classroom and lab hours, time spent outside class/lab time to complete homework
is also expected. In an online course, students should plan on the same amount of time spent in the class/lab
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and additional homework time to complete the online activities. For example, an associate degree course with
48 classroom hours equals 3 hours a week. The outside expectation for homework is 2 hours for every class
hour, or 6 hours per week. Students should schedule 9 hours per week to complete the activities in the online
course.

Tentative Schedule

Assignment and Exam Schedule

Module Topic Resources Reading, Assignments/Exams
1 Introduction to Microsoft Weeks 1 - 3
Microsoft Office 2016 Office 365
Office 2016 Week 1
Perform Basic Computer for Medical
Tasks – Windows 10 Professiona Read Windows 10 module 1 & 2 and
ls
Electronic File Management Office 2016 module 1
Online
Use word processing Resources Practice learning objectives in each module using the
software to generate steps presented in the textbook. These are for practice
professional healthcare and will not be graded. Complete Concepts Reviews
documents for points. Skills Reviews and Independent Challenges
are for practice and will not be graded.
Microsoft Word 2016
Windows 10 Module 1 Concepts Review19 points

Windows 10 Module 2 Concepts Review 16 points

Office 2016 Module 1 Concepts Review 11 points

Northstar Literacy – Basic Computer Module 10

points

Northstar Literacy – Windows Module 10 points

Discussion Board Module 1 6 points

Assignments due by September 4 by11:59 PM

Week 2 – 3:

Read Word 2016 modules 1-6

Practice learning objectives in each module using the

steps presented in the textbook. These are for practice
and will not be graded. Complete Concepts Reviews
for points. Skills Reviews and Independent Challenges
are for practice and will not be graded.

Word Module 1 Concepts Review20 points

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 Word Module 2 Concepts Review20 points

Word Module 3 Concepts Review 20 points

Word Module 4 Concepts Review 20 points

Word Module 5 Concepts Review20 points

Word Module 6 Concepts Review 20 points

Northstar Literacy – Microsoft Word Module 10

points

Assignments due by September 17 by 11:59 PM

Word Processing Assessment/Exam35 points

Opens 9/13 due September 19 by 11:59PM
2 Use spreadsheet software Microsoft Week 4 - 5
to summarize and report Office 365
healthcare data Office 2016 Read Excel 2016 modules 1-4
for Medical
Excel 2016 Professiona Practice learning objectives in each module using the
ls steps presented in the textbook. These are for practice
Utilize a database and will not be graded. Complete Concepts Reviews
Online for points. Skills Reviews and Independent Challenges
Access 2016 Resources are for practice and will not be graded.

Excel Module 1 Concepts Review 21 points

Excel Module 2 Concepts Review 17 points

Excel Module 3 Concepts Review 19 points

Excel Module 4 Concepts Review 17 points

Excel Exercise 1 Assignment 10 points

Northstar Literacy – Excel Module10 points

Assignments due by October 1 by 11:59 PM

Read Access 2016 modules 1-3

Practice learning objectives in each module using the

steps presented in the textbook. These are for practice
and will not be graded. Complete Concepts Reviews
for points. Skills Reviews and Independent Challenges
are for practice and will not be graded.

Access Module 1 Concepts Review 19 points

Access Module 2 Concepts Review 20 points

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 Access Module 3 Concepts Review 20 points

Discussion Board Module 2 6 points

Assignments due by October 1 by11:59 PM

Spreadsheet Assessment/Exam25 points

Opens 9/27 due October 3 by 11:59 PM
3 Use presentation software Microsoft Week 6
to convey healthcare Office 365
related information Office 2016 Read PowerPoint 2016 modules 1-3
for Medical
PowerPoint 2016 Professiona Practice learning objectives in each module using the
ls steps presented in the textbook. These are for practice
and will not be graded. Complete Concepts Reviews
Online for points and Skills Reviews and Independent
Resources Challenges for practice.

PowerPoint Module 1 Concepts Review 24 points

PowerPoint Module 2 Concepts Review 20 points

PowerPoint Module 3 Concepts Review 18 points

Northstar Literacy – PowerPoint Module10 points

Assignments due by October 8 by11:59 PM

PowerPoint Assessment/Exam 45 points

Opens 10/4 due October 10 by 11:59 PM

4 Communicate using Online Week 7

technology in the resources
healthcare setting Northstar Literacy – Internet Basics Module 10
points
Electronic Formats
Information Assignment 12 points
World Wide Web
Northstar Literacy – Using Email Module10 points
Copyright and Licensing

Copyright Scenarios25 points

Email “Netiquette” Assignment20 points

Outlook Invite Assignment10 points

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 Assignments due by October 15 by11:59 PM

Electronic Communication Assessment/Exam 46

points
2 parts
Opens Oct. 15 due October 17 by 11:59 PM

5 Examine security The Week 8 - 9

considerations of the Electronic
electronic health record Health Read chapters 1, 2, 3 and 5.
Record for
Utilize the electronic health the Week 1
record Physician’s Chapter 1 Review Activities 22 points
Office with
Intro to Electronic Medical SimChart Chapter 2 Review Activities 28 points
Records
Chapter 3 Review Activities 24 points

Chapter 5 Review Activities27 points

SimChart Assignment 30 10 points

SimChart Assignment 32 10 points
SimChart Assignment 35 10 points
SimChart Assignment 36 10 points
SimChart Assignment 38 10 points
SimChart Assignment3910 points

Assignments due October 22 by11:59 PM

Week 2

Discussion Board Module 56 points

SimChart Assignment 4010 points

SimChart Assignment 41 10 points

SimChart Assignment 43 10 points

SimChart Assignment 49 10 points

SimChart Assignment 56 10 points

SimChart Assignment 57 10 points

SimChart Assignment 60 10 points

Assignments due October 29 by 11:59 PM

SimChart Assessment/Exam 2 part50 points

Opens Oct. 29 due by October 31 by 11:59 PM

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6 Examine the role of social Online Week 10
media in healthcare resources
Northstar Literacy – Social Media Module 10 points
Evaluate the quality of
digital healthcare resources Discussion Board Module 66 points

The Personal Health Record. Chapter 7 Review Activities 21 points

PHR Assignment 12 points

Assignments due November 2 by11:59 PM

No Exam for this module.

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