IELTS Practice Test 03 Listening PDF

IELTS PRACTICE TESTS
LISTENING
TEST 03
IELTS-PRACTICE-TESTS.com Practice Test / Listening
IELTS-PRACTICE-TESTS.com
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Listening Test 03

SECTION 1 Questions 1 - 10
Questions 1-10
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Travel Insurance
Name: 1 ..................................
Address: 23, Cherry Tree Lane, Lakedale
Home number: 0210 348765
Mobile number: 2 ..................................
IELTS-PRACTICE-TESTS.com Occupation:
Long term illnesses:

3 ..................................
4 ..................................
Usual insurance
company: 5 ..................................
Competitor quote: 6 ..................................
Partner's name: 7 ..................................
Partner's occupation:
Partner's long term

8 ..................................
illnesses: 9 ..................................
Our quote: 10 ..................................

Questions 11 - 16
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Airport City Link
Take a Taxi
quickest option
price set by the 11 .................. , pay about 12 ..................
Shuttle Bus
40 minutes to the city centre
13 .................. journey time about 1 hour
single: $9 return: $14
buy ticket 14 .................. the bus
Metro Link
leave every 15 minutes
journey time to the centre: 15 .................. minutes
10 minute walk to the 16 ..................
Car Rental
Go to kiosks for more information
Questions 17 - 20
Write NO MORE THAN TWO WORDS for each answer.
Road
AVIS HERTZ 17 ............... EASY DRIVE
EXIT EXIT
Escalator to
20 ................
BAGGAGE CLAIM 19 ............
18 ............... Shuttle Bus

Questions 21–24
Which of the following does the woman mention …
A Staying in a hotel room
B Keeping your passport in a safe place
C Safety in the evenings
D Keeping your money in an money belt
E Driving in Africa
F Where to store your valuables
G A lot of people coming up to you
IELTS-PRACTICE-TESTS.com H Common scams to be wary of
I Renting a motor bike or scooter
21 .........
22 .........
23 .........
24 .........
Questions 25–30
25 The woman believes that the success of a trip depends on the ................ and ............... of the visitor.
26 The bus driver was waiting for the bus to be ............ before starting the journey.
27 The woman and the lady passenger had a .......................... together.
28 The woman believes the African people are very warm, generous, ................. and respectful.
29 & 30 The woman reminds the man to respect the African ............... and to be ..................... .

Questions 31–33
Choose the correct letters A-C.
31　According to the speaker, when arranging a holiday people usually

A　chose a hotel mainly on the basis of its location.
B　know roughly how much they want to spend on accommodation.
C　first choose where they want to go.
32　According to the most recent research, for most people

A　‘comfort’ is an important feature.
B　a luxury hotel is the best option.
C　3 star hotels are comfortable enough.
33　According to the most recent research
A　for a hotel room to be comfortable there needs to plenty of space.
B　‘space’ is one of the top 3 three most important features.
C　the hotel industry used to believe space was important.
Questions 34–40
What budget hotels seem to be doing well:
· 34 ................... the market very carefully
· developing a 35 ............ relationship with their customers
Some interesting results from the latest research:
· 'a good night's sleep'- usually first or second priority
- firm to 36 ................... firm double bed

- a quiet room
· A TV – not in the 37 .................. of the list
What traditional 3 star hotels seem to have problems with:
· use of 38 .............
· beds are often too 39 .............
· sufficient standard of 40 ..................

IELTS-PRACTICE-TESTS.com Answers

SECTION 1 SECTION 2 SECTION 3 SECTION 4
1 Sheila Wilkinson 11 meter 21 B 31 B

2 0876 334 8797 12 $38 22 E 32 A
3 Traffic Warden 13 maximum 23 F 33 C
4 None 14 before getting on 24 G 34 researching
5 Travel Safe 15 25 25 approach (and) 35 closer
behaviour
6 £159.50 16 main hotel area 36 medium
26 full
7 Brian Bennett 17 EUROCAR 37 top half
27 good laugh
8 businessman 18 Ticket Kiosk 38 space
28 hospitable
9 diabetic 19 Taxi Rank 39 soft
29 culture
10 £96.90 20 metro 40 cleanliness
30 open-minded

IELTS-PRACTICE-TESTS.com Tapescripts

SECTION 1
MAN: Good afternoon, Number One Travel.

WOMAN: Good afternoon. I booked a trip to Vietnam with you last week. My name's Sheila
Wilkinson.
MAN: Right.
WOMAN: Well, at the time I was so excited about the trip that I forgot to ask you about travel
insurance.
MAN: I see. So you'd like to take out some travel insurance with us.
WOMAN: Well, I'd just like a quote first of all and then if the price is OK ...
MAN: Sure, no problem. Can I just take your name again, please?
WOMAN: Yes, that's Sheila Wilkinson, W-I-L-K-I-N-S-O-N.
MAN: Right, thanks. Let me just get your details on the screen. The address is 23, Cherry Tree
Lane, Lakedale.
WOMAN: That's right.
MAN: And your phone number is 0210 348795.
WOMAN: That's right but I'm hardly ever there so could I give you may mobile?
MAN: Yes, please do.
WOMAN: OK, it's 0876 334 8797.
MAN: 0876 334 9787.
WOMAN: No sorry, 8797.
MAN: 8797 ... sorry, OK. Um ... right and I'll need to ask you a few more questions for the
insurance quote.
WOMAN: OK.
MAN: What's your occupation, please?
WOMAN: I'm a traffic warden.
MAN: OK, and I assume you are under 65 are you?
WOMAN: Yes, I am indeed.
MAN: OK, fine. Do you suffer from any long term illnesses at all?
WOMAN: No, quite healthy so far!
MAN: OK. And can I ask you which insurance company you normally use? It seems to be the
first time you've used us ... or asked us for a quote ...
WOMAN: Yes, I don't mind. We normally use Travel Safe but to be honest with you I spoke to them
earlier and they've quoted us an extortionate amount for the 2 weeks ...
-----------------------------------------------------------------------------------------------------------------
MAN: I see. And could you possibly tell me how much our competitor is quoting you?
WOMAN: About £150 ... hang on a second, I've got it here ... £159.50, total.

MAN: Well, I'm sure we can improve on that ...

WOMAN: I hope so ...
MAN: Right, so could I just take your partner's full name, please?
WOMAN: That's Brian Bennett ... double N, double T.
MAN: OK, and again I assume he is under 65?
WOMAN: Yes, he is.
MAN: And, his job, please?
WOMAN: He's a businessman.
MAN: And, once again, does he suffer from any long term illnesses?
WOMAN: Actually he does. He's diabetic.
MAN: I see. Well, that could be the reason why the price from Travel Safe is on the high side.
And sorry, for the insurance form, I need to know is he type 1 or type 2
WOMAN: Type 2.
MAN: Right, thanks, and no other illnesses, right?
WOMAN: No, nothing else.
MAN: Fine. Just one final question then. Your trip to Vietnam, I'm assuming it's a holiday not a
work trip.
WOMAN: Well, actually my partner will probably be doing some business over there ... so I
suppose it's both.
MAN: OK, I'll tick 'both' then. Right, if you can stay on the line for just a minute or so, I can
give you a quote now ... or I can call you back if you like.
WOMAN: I'll hold, thanks.
...
MAN: OK ... nearly there ... right ... hello?
WOMAN: Yes, I'm here.
MAN: OK, good news I think. We can do better than Travel Safe. For you and your partner the
cost of full cover would be under £100 ...
WOMAN: Oh, that sounds better. How much ...
MAN: Yes, it would be £96.90
WOMAN: OK.
MAN: So, would you like to go ahead with that?
WOMAN: I think so. Could you just explain to me a little more about 'full' cover ...

SECTION 2
(Recorded message)
Thank you for calling the airport city link help line. There are several ways of getting to the city
centre from the airport.
The first and perhaps quickest option is to take a taxi. There are always plenty of taxis outside so you
never have to wait for very long. This is not the cheapest option of course but you do not have to
worry about paying the correct fare - the taxi drivers in our city are very honest and the price is set by
the meter. As a guideline, depending on the time of day, you shouldn't need to pay more than about
$38.
The second option is to take the shuttle bus. This usually takes longer than a taxi, of course. The
journey to the centre is about 40 minutes and the buses are a little infrequent - they run every 20
minutes. So if you've just missed one your maximum journey time would be about an hour. The fare
is very reasonable though, $9 for a single or $14 return. One more thing is that for this service you
need to buy a ticket from the shuttle bus kiosk before getting on. This is important because the driver
cannot sell you a ticket.
The third option is the metro link. There are trains that leave the airport every 15 minutes and arrive
in the city centre in about 25 minutes. Please note that the city centre metro station is not located in
the main hotel district so if your hotel is there you may have a 10 minute walk before arriving at your
hotel. The metro fare is $19 one way, there are no return fares. Again, you do have to buy your ticket
before boarding the train.
Finally, if you're planning to do some day trips out of the city, it may be worthwhile renting a car at
the airport and dropping off there, too. All the main car hire companies have kiosks in the arrivals
lounge. Please see the map for further details or stay on the line to hear location information for the
city link services ...
-----------------------------------------------------------------------------------------------------------------
All four city link options can be easily found from the arrivals hall. The following directions assume
that you are exiting the baggage claim and customs area. So we assume you have your back to this
area and you are facing the arrivals hall.
Straight in front of you, you should see 4 kiosks. These are the rent a car companies. You have Avis,
Hertz, (Eurocar) and then our local Easy Drive. On the left of these kiosks is an exit. To find the
shuttle bus you need to go through these double doors and turn left. You then have to walk a short
distance and turn left again. You'll see the shuttle bus stop in front of you and the ticket kiosk next to
it.

If you've decided to take a taxi, then again from the arrivals hall, with the car rental kiosks in front of
you, turn right. There is another exit door after the airline help kiosks. Go through these double
doors and turn right. You need to cross the first road because this is a bus lane. Look to your right
and you will see a taxi rank. Don't go straight ahead because that takes you to the car park!
Finally, if you'd like to take the metro, you need to take the escalator down to the station. You can find
this escalator in front of the airline help kiosks. The ticket office is at the foot of the escalator.
One final tip, if you need to change money there are three banks located at the far end of the arrivals
hall past the airline help desks. There are also four ATMs next to the bank windows.
We hope you enjoy your stay in our city and thanks again for using the airport city link help line.

SECTION 3
MAN: Good morning.

WOMAN: Good morning.
MAN: I understand you are offering free advice now for people who have booked to go on
adventure holidays with you.
WOMAN: Yes, it's a new service, and, as you say, free for people who have booked with us. So
you've actually booked an adventure holiday ... ?
MAN: Yes, I have, just now, at your office next door.
WOMAN: OK, well, please have a seat. I just need to see your booking receipt.
MAN: Sure, just a second ... here you are.
WOMAN: OK, thanks. That's fine. Well, I see you're going on the 3-week trip to Africa. Great! Well,
before you go, there are several things you need to be aware of. You've not been to Africa
previously?
MAN: No, I haven't.
WOMAN: OK. Well the first thing to say about Africa is that, even for the most seasoned of
travellers, you're likely to experience quite a culture shock on arrival. I mean the
moment you arrive at the airport, you'll probably be quite taken back by the noise, the
heat, the volume of people, and the volume of people wanting your attention! Be
prepared to be heavily pestered!
MAN: Wow, OK.
WOMAN: The other point we must talk about right from the start is, unfortunately, safety.
MAN: Right. How dangerous is it, at the moment?
WOMAN: Well, of course it depends where you are, what time of day and what you are doing, and
by that I mean, you can influence the situation yourself, by your own actions. One
simple example of what I mean is carrying an expensive camera around with you in full
view of everyone. Doing something like that can make a situation more dangerous than
it would otherwise be. So you have an influence over your own safety, up to a point.
MAN: I understand.
WOMAN: Other things you should avoid doing are: getting cash from ATMs which are located
outside; never carry large quantities of cash with you of course; don't wear a watch - no
matter what it's value - you could be inviting trouble. Regarding transport, if you're
going to rent a car, be warned that the standards of driving are extremely variable - in
some areas the roads are very dangerous indeed, with very few drivers keeping to any
highway code. If you take a bus or train, always keep your valuables in your carry-on
luggage. And regarding your passport, be extremely cautious who you show it to, and
probably, the best place to keep it is in a hidden money belt. Passport theft is quite
common.

MAN: Right. I can see I'll have to be careful.

WOMAN: Indeed, but in my experience it's well worth it. I went there two years ago and had the
best time ever ...
-----------------------------------------------------------------------------------------------------------------
WOMAN: Anyway, as I was saying whether you have a good trip or not depends a lot on you, on
your approach and on your behaviour.
MAN: I have to remember this is a completely different culture to my own.
WOMAN: Exactly. To give you another example, when I was there, I just wanted to take a local bus
to one of the villages that my guide book recommended. So I checked with the driver,
and he said yes, they were going to the place I wanted to go to. And he told me to get on
and that the bus would leave very soon. So I took a seat and waited ... and waited ... and
waited. One hour later I was still waiting! It turned out that the driver was waiting for
the bus to fill up before he left!
MAN: Oh really! Wow. I see what you mean.
WOMAN: Yes, but this is where your attitude can make a difference. In that situation, I had various
options: I could have got angry; I could have got off the bus; I could have got myself
stressed out ... you know ... none of that would have done me any good. What I decided
to do was to start a conversation with a lady near to me and we ended up having a good
laugh together.
MAN: So, in many ways, it's going to be what I make it.
WOMAN: Exactly. You know I came away with the belief that the African people are amongst the
warmest, most generous, most hospitable and respectful people in the world ... and so
MAN:
yes, a lot depends on you ...
Well, many thanks for your advice. It's been really interesting talking to you.
WOMAN: You're very welcome. Just try to remember to respect their culture and be open-minded
and I'm sure you'll be greatly rewarded.
MAN: OK. Many thanks again ...
WOMAN: You're welcome. If you have any more questions before you leave, you know where I
am ...

SECTION 4
Good morning everyone and welcome to Travel and Tourism Module 6. So far we've looked at how
this industry is structured and some of the changes that have had a large impact in recent years. Last
time, for example, we touched on the influence of the Internet allowing people to book online and to
share their travel experiences. Today, we're going to consider another trend which is making a huge
impact on the market the low-budget hotel.
Imagine, if you will for a moment, that you're in the process of booking a short break. You've chosen
the destination, you've got your flight, the only thing left, is where to stay. You have an idea in mind
as to how much you're willing to spend so you start your search. Now you might well conduct your
search by first seeing what you can get for your money. No doubt you will also consider the location
of the hotel, how close it is to where you want to be, and also you'll have a tolerance level for how
much discomfort you're prepared to put up with!
Now, if you were a hotelier trying to see things as your potential customers do you might come to the
conclusion that the best product to offer is a hotel with 3 star comfort, centrally located and at price
that will not break the bank. This would make sense, would it not? According to most of the recent,
and credible, research carried out in this area however this hotelier would probably not see his hotels
fully booked. The reason? The shift towards the low-budget hotel.
In the previous assumptions we made, we included the 'comfort level' of the hotel. We assumed that
most people do not want to stay in a grubby hotel and that the majority of us cannot afford to stay in
luxury accommodation. So, if we wanted to aim our hotel at the majority of the market a 3 star
product would be our best bet. However, this latest research reveals that it is this very issue of
'comfort', and how it is defined by the market, which is creating opportunities for the low-budget
hotels, and potentially creating a significant threat for the Hilton's of this world.
What management of the low-budget chains have been able to do is to identify, extremely clearly,
what defines a 'comfortable' hotel for most people. These findings are indeed intriguing. For example,
the hotel industry has, for a long time, assumed that for a hotel room to be perceived as being
comfortable, it has to be spacious. Well, according to the latest research carried out on behalf of a
group of budget hotels, this is simply not the case. Sure 'space' is on the customers' check list, but
most of the time it doesn't even make the top 3, and in some cases, it is outside the top 5 customer
priorities. Let's have a look at these findings and their implications in a little more detail ...
-----------------------------------------------------------------------------------------------------------------
These budget hotel groups then, it seems, have stayed close to a basic marketing principle: success
depends on how well you know your customers and, with this concept in mind, they have been

meticulous in their market research. Not only have they been able to determine, for example, that the
space in a hotel room is not priority for guests, but also they've gone one stage further in establishing
just how much space is considered to be enough by these customers. This of course is extremely
valuable information in an industry where space is such an integral part of the business. So what
they're doing is getting closer to their customers, and finding ways to cut costs, at the same time.
Some other points of interest from this latest research: firstly, a good night's sleep! From the slide, you
can see, that this occupies the number 1, or number 2 spot across the age ranges included in the
research. And when the researchers broke this down further, what people value most highly is a 'firm
to medium firm double bed' and a 'quiet room'. If we look at the lower priority items we might be
surprised to see that 'a television', for instance, is not even in the top half of the priority list.
Considering these two points alone, our budding hotelier might be wise to invest in new beds and
double glazing rather than spacious rooms with state-of-the-art TVs. And this is precisely what some
of the budget hotel groups are now doing.
Coming back to the customer priority list, we see that 'cleanliness', is always in the top 3, also of high
customer value, it seems, is a shower ... a shower rather than a bath that is. Again, you can see the
clear opportunities for space-saving and cost cutting here.
Let's look at a real example. This photo shows a typical hotel room in a Sleep Well hotel, the budget
chain launched last year. The rooms are just big enough to accommodate a double sized bed, the
windows are indeed double-glazed, and there is a small but sufficient bathroom with a shower. And
from what we can see, the room at least gives the impression of being spotlessly clean. Here's a photo
of the reception area, again looks very clean, not much space, but it seems friendly staff are on hand.
Let's now consider, the results of a survey compiled by the ITB just 2 years ago. If we go to the data
compiled for the more traditional 3 star hotel, the hotel that, you'll remember, our budding hotelier
thought was certain to be a success, we can see some very interesting links with the budget hotel data.
First and foremost, 'space', from these figures, please note, it seems the average reception area is often
larger than a single room, and second, the rooms themselves are reasonably large in order to gain
their 3 star status. Turning to common customer complaints in this sector, we can see 'unusable space'
in the room; mattresses which are 'too soft'; and a 'lack of ' the required level of cleanliness, to name
but a few. You can see where all this is going.
So, ladies and gentlemen, I will make these two reports available to you for you to consider in more
detail. Your assignment for this module is as follows ...


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Warranties and Disclaimers

Website and Content

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

Address: 23, Cherry Tree Lane, Lakedale

Home number: 0210 348765

Mobile number: 2 ..................................

Long term illnesses:

Competitor quote: 6 ..................................

Partner's name: 7 ..................................

Partner's long term

Our quote: 10 ..................................

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

Airport City Link

Write NO MORE THAN TWO WORDS for each answer.

BAGGAGE CLAIM 19 ............

18 ............... Shuttle Bus

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

A Staying in a hotel room

B Keeping your passport in a safe place

C Safety in the evenings

D Keeping your money in an money belt

F Where to store your valuables

G A lot of people coming up to you

IELTS-PRACTICE-TESTS.com H Common scams to be wary of

I Renting a motor bike or scooter

Write NO MORE THAN TWO WORDS for each answer.

27 The woman and the lady passenger had a .......................... together.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

Choose the correct letters A-C.

31 According to the speaker, when arranging a holiday people usually

32 According to the most recent research, for most people

33 According to the most recent research

Write NO MORE THAN TWO WORDS for each answer.

What budget hotels seem to be doing well:

Some interesting results from the latest research:

· 'a good night's sleep'- usually first or second priority

- firm to 36 ................... firm double bed

· A TV – not in the 37 .................. of the list

What traditional 3 star hotels seem to have problems with:

· beds are often too 39 .............

· sufficient standard of 40 ..................

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

SECTION 1 SECTION 2 SECTION 3 SECTION 4

1 Sheila Wilkinson 11 meter 21 B 31 B

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

MAN: Good afternoon, Number One Travel.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

MAN: Well, I'm sure we can improve on that ...

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

MAN: Good morning.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

MAN: Right. I can see I'll have to be careful.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

© IELTS-PRACTICE-TESTS.com, All Rights Reserved.

31　According to the speaker, when arranging a holiday people usually

32　According to the most recent research, for most people

33　According to the most recent research