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Appendix 03a.

Questionnaire for Managers

Name:
Designation:
Company:
Working experience:
Working experience in the company:
Please put a tick mark in the appropriate box wherever required.
1. How old is the company? ___________________________________________
2. In which sector is your company?

 Service  Manufacturing  Combined


3. Number of workers/staff in the company:
 Up to 10 employees  50-100 employees
 Between 11 and 49 employees  More than 100 employees
4. Your company is:
 State-owned  Cooperatives  Private Vietnamese
limited companies

 Private 
VN share Private Vietnamese  Privately-owned
holding (joint stock) individual enterprises (sole
proprietorships)
 Foreign invested  Companies with 100% Other
joint ventures foreign capital

5. Which technologies has your company implemented?


 Internet  Data warehousing
 Intranet  Knowledge management software
 Extranet  Decision support system
 Groupware  Data management system
 E-commerce  Automated manufacturing
If any other, please specify:
6. Does your company have any management certification /system (or TQM, etc)? If yes,
which one?
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7. How does your company store information about CUSTOMERS:
Storage method Percent
(can total over 100% for overlap)
Memory of the manager
Memory of the CEO

Hand-written document
Printed document
Electronic file
Specialized software
8. How does your company store information about SUPPLIERS:
Storage method Percent
(can total over 100% for overlap)
Memory of the manager
Memory of the CEO

Hand-written document
Printed document
Electronic file
Specialized software
9. How does your company store information about the MARKET:
Storage method Percent
(can total over 100% for overlap)
Memory of the manager
Memory of the CEO

Hand-written document
Printed document
Electronic file
Specialized software
10. How does your company store information about COMPETITORS:
Storage method Percent
(can total over 100% for overlap)
Memory of the manager
Memory of the CEO
Hand-written document
Printed document
Electronic file
Specialized software
11. We have enough good people for business for daily operations.
1 2 3 4 5
Strongly Disagree Disagree Moderate Agree Strongly Agree

139
12. The following statements describe your company operation in experience/skill/know
how… sharing. Please use the following scale in your ratings to indicate how much do
you agree/disagree with the following statements
1 2 3 4 5
Strongly Disagree Disagree Moderate Agree Strongly Agree
1. You have satisfied with the willingness of your middle managers to 1 2 3 4 5 deliver
knowledge which they acquire to other staff
2. In your company, all employees can make recommendations for greater 1 2 3 4 5
effectiveness of routines
3. You feel free to share past working failures with your colleagues 1 2 3 4 5
4 You feel free to share your success with your colleagues 1 2 3 4 5
5 You feel free to share difficulties with your colleagues 1 2 3 4 5
6. When employees complete the training sessions, they are always asked 1 2 3 4 5
to review and update the routines
7. You learn a lot from other staff in this company 1 2 3 4 5
8. In this company, information sharing has increased company’s 1 2 3 4 5 effectiveness

9. In this company, combining the knowledge amongst staff has resulted 1 2 3 4 5 in many
new ideas and solutions for the company.
13. If your people were ever not willing to share knowledge with each other, the reasons
may be: (You can select more than 1 options)

 They don’t want others do things better than them because they want to be the ‘star’
in the company.

 They don’t do that because it’s waste of their time and they would not get benefit
personally by doing that.

 They believe that others would be to lazy to learn on their own if they provide too
much support.
 They don’t do that because they don’t like each other.

 They don’t do that because it isn’t their mandate.


 Other reasons:__________________________________________________
14. Spending time to show others how to do a part of their job
 Waste of time, there is no gain in productivity.

 Often a waste of time but sometimes it’s useful.


 Useful, as long as it’s infrequent
 Always useful even if it takes time.
15. People in our company blame each other when there is trouble.
1 2 3 4 5
Strongly Disagree Disagree Moderate Agree Strongly Agree
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16. If some people keep their knowledge or experience for themselves…

 There is no problem with that. It’s normal that people want to keep knowledge for
themselves.

 There is a serious problem for our business because our less knowledgeable
employees won’t learn. As a consequence, we won’t have enough good people

 There is a problem, but people who really want to learn have to find their way
themselves.
17. In your company, what are you doing for encouraging people to share their
information, working skills, working experience?
18. Staff turnover during last year
18.1. How many people left your company during the last 1 year?
18.2. In which positions were these people?
19. High staff turnover harms our business.
1 2 3 4 5
Strongly Disagree Disagree Moderate Agree Strongly Agree
20. How does your company train new staff?

 Training through doing the job.


 It depends. We don’t have training policy yet.
 We have clear training policy for all positions in the company.
21. The following statements describe your company’s training activities. Please use the
scale in your ratings to indicate how much do you agree/disagree with the following
statements
1. Generally, Your employees are learning how to do their jobs effectively 1 2 3 4 5
at work
2. Training employees improves their work 1 2 3 4 5
3. Training employees helps our company 1 2 3 4 5
4. Our company regularly organizes some professional demonstrations in 1 2 3 4 5
which employees or external experts present their best practices or
failures.
5. Our company/department often have meetings to discuss about how to 1 2 3 4 5
do things better.
22. If your company ever decided not to train people, the reason might be:

 Lack of commitment from employees (who may leave shortly after


training) Lack of money

 Staff shortage means no time is available for


training Jobs are simple, so training is not needed
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23. How do you use the job-related reports? (You can select more than 1 option)
a. We use them for follow-up when needed
b. We use them for training purposes
c. We use them to gather information about customers
d. We don’t have the job-related report system
24. At times you may consult other sources to get your job done. Which sources in the
following list are you most likely to consult? You can select more than 1 option.
Internal publication (such as guidelines or “How-to” documents) produced
byyour company or organization including company’s website or database.
 External publications, such as books, manuals, journals, or magazines.
 The Internet.
 Co-workers within my immediate team or organization.
 Courses, either classroom or online.
25. The following statements describe innovation activities in your company. Please use
the scale in your ratings to indicate how much do you agree/disagree with the following
statements
1. Your company has diversified products/services actively 1 2 3 4 5
2. Your company has improved working processes actively 1 2 3 4 5
3. Your company has encouraged staff to launch new ideas 1 2 3 4 5
4. Your company has updated new technology 1 2 3 4 5
26. What do you think of Knowledge Management (KM)?
 Never heard of it.

 Something our company is already doing but not under the same name
 Jargon. It is just a management fad.
 It is strategic part of the business.

 Something that could be beneficial for the organization.


27. Do you have the annual business plan in written form?
 Yes  No
28.Can you imagine what your company will be in 3 years/5 years?
 Yes  No
29.Do you have the long term strategic development plan in the written form?
 Yes  No
30.What is the main reason for you to set up this business?
31. What is your growth rate in revenue in 2009? Estimated revenue growth rate in
2010?

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