2. Member and service provider administrator Meetings.

a. Rolled out the meetings countrywide (Bulawayo, Gweru, Masvingo, Mutare)

Overall Member Adminstration statistics

• 76% of the invited members attended the workshop.

• 89% responded to the questionnaires administered at the workshop

• Of those that responded:

o 99% benefited from the meetings

o 53.5% rated the workshop good while 46.5% said they were very good

o 49% indicated that they faced challenges using the Cimas card, 43% said they did not while 8% were
not sure.

o 47% of the members said they were facing problems accessing the online drug facility, 27% indicated
that they were not encountering problems while 12% said they had problems accessing specialist
services, 3% said they had problems accessing Cimas clinics and 11% had problems accessing hospitals

Overall Service Provider statistics

• 68.3% of the invited service providers attended the workshop.

• 72.5% responded to the questionnaires administered at the workshop

• Of those that responded:

183444

180745

178031

179882

181434

158907

178620

179863

179972

178309

177608

181671

182373
178902

177253

177162

177572

178108

178831

179676

180612

181626

182750

183995

185694

187944

190194

192444

194694

196944

199194

201444

203694

205944

208194

210444

100000

120000

140000

160000

180000

200000
220000

Jan'17 Jan'17

Feb'17Feb'17Feb'17Feb'17Feb'17

Mar'17Mar'17 Mar'17Mar'17

Apr'17Apr'17Apr'17Apr'17Apr'17

May'17May'17 May'17May'17

Jun'17 Jun'17Jun'17

Jul'17 Jul'17Jul'17

Aug'17Aug'17Aug'17Aug'17Aug'17

Sep'17Sep'17Sep'17Sep'17Sep'17

Oct'17Oct'17Oct'17 Oct'17

Nov'17 Nov'17Nov'17Nov'17

Dec'17Dec'17Dec'17Dec'17Dec'17

No. of BeneficiariesNo. of BeneficiariesNo. of BeneficiariesNo. of BeneficiariesNo. of BeneficiariesNo. of

BeneficiariesNo. of BeneficiariesNo. of Beneficiaries

Membership Analysis Membership Analysis Membership Analysis Membership Analysis Membership

Analysis Membership Analysis Membership Analysis Membership Analysis Membership Analysis -Jan'17
Jan'17-Dec'17 Dec'17 Dec'17

ActualActualActual Actual

Budget BudgetBudgetBudgetBudget

StretchStretch StretchStretch Stretch

15 Group Marketing & Communications Board Pack – February 2018

o 95.5% benefited from the meeting

o 25% indicated that queries were being attended to on time, 58% disagreed while 17% was not sure.

o 61% agreed to timeous claims payment, 27% disagreed while 12% was not sure.

o 43.2% rated the meeting as very good while the rest thought it was good

3. Research

a. Base of the Pyramid Needs Assessment Research – Phase one has been completed. Consultant now
working on the second phase. Below are the timelines

i. Concept delivery 29-01-18

ii. Tangible product formulation 12-02-18

iii. Pretesting 19-03-18

iv. Channel definition 16-04-18

v. Buying Process 07-05-18

vi. Revenue Forecasts 28-05-18

vii. Adoption and Launch 31-05-18

b. Customer Satisfaction Survey and Mystery shopper – On going, final results to be presented end of
March 2018.

4. Product Development

a. Compulsory +CD for all individual members – The additional premium has been effected, and is
expected to contribute to the reduction of the claims loss for this group.

b. Embed +CD for all the packages – Finalising proposal, to be implemented on the 1st of April 2018

c. GTC pricing structure – reviewed the pricing to incorporate the age-related risk and ensure that the
package is competitive in the market. Currently working on a discount structure for Cimas members.

d. Studymate local –. The package is meant to accommodate tertiary institutions with smaller numbers
that do not qualify for special schemes.

e. High-end, Local package – Finalising product, to launch in Q1. Package accommodate Deluxe
members who have failed to remit contributions to Mauritius. This will also attract other members that
can afford to pay a premium for a no shortfall cover within a defined network