Set 1

KARPAGAM ACADEMY OF HIGHER EDUCATION

MBA Degree Examination- November 2018

Time: 3 Hrs Maximum: 60 Marks

Part A: Online Examination 20*1=20 Marks

Part B: Answer All the Questions 5*2=10 Marks

21. Management is all about plans and actions, but the administration is concerned with
framing policies and setting objectives. ... The manager looks after the management of
the organization, whereas administrator is responsible for the administration of the
organization. Management focuses on managing people and their work.
22. A good decision is one that is based on a process of informed decision making, with all
the rich implications of that term. Patients have been told that they should make informed
personal health decisions in a growing number of areas.

23.
o Estimating Manpower Requirements:
o Recruitment:
o Selection:
o Placement and orientation:
o Training and Development:
o Performance Appraisal:
o Promotion:
o Compensation:
24. Motivation is the word derived from the word 'motive' which means needs, desires, wants
or drives within the individuals. It is the process of stimulating people to actions to
accomplish the goals. In the work goal context the psychological factors stimulating the
people's behaviour can be - desire for money.

25. Non-Budgetary Control Techniques.

1 Statistical data:
2 Break- even point analysis:
3 Operational audit:
4 Personal observation:

Part C: Answer All the Questions 4*5=20 Marks

26. (A)Span of management refers to the number of subordinates that a manger can
efficiently manage. Number of subordinate directly reporting to a manager is known
as span.
26 (B)

27 (A)
27 (B)

28 (A)

For Line and staff organization

1. There are experts known as staff to advise and assist the line
officials
2. Line authority and staff people with advisory authority
3. Loose discipline
4. It is based upon planned specialization
5. Unity of command observed to a great extent
6. Suitable for medium scale operations
7.Little costlier

For Functional organization

1. Functional managers are specialists in their respective areas
2. The line of authority is functional or diagonal. The functional
manager has authority over the functions wherever it is
performed.

3. Loose discipline

4. Based on high degree of specialization

5. Unity of command is not followed as each sub-ordinate gets
instructions from his line boss and the functional bosses.
 6. It is suitable for large scale operations where expert knowledge
in certain fields is a must
7. Very costly
28 (B)

 Step 1: Identify Vacancy and Evaluate Need

 Step 2: Develop Position Description
 Step 3: Develop Recruitment Plan
 Step 4: Select Search Committee
 Step 5: Post Position and Implement Recruitment Plan
 Step 6: Review Applicants and Develop Short List
 Step 7: Conduct Interviews
 Step 8: Select Hire
 Step 9: Finalize Recruitment

29 (A)

o Interactive Communication Skills. ...

o Empathy and Compassion. ...
o Ability to Delegate. ...
o Flexibility when Possible. ...
o A Display of Confidence. ...
o Positive Attitude. ...
o A Dose of Humility. ...
o Passion for the Company

29 (B)

BASIS FOR TRANSACTIONAL TRANSFORMATIONAL

COMPARISON LEADERSHIP LEADERSHIP

Meaning A leadership style that employs A leadership style in which the leader
rewards and punishments for employs charisma and enthusiasm to
motivating followers is inspire his followers is
Transactional Leadership. Transformational Leadership.

Concept Leader lays emphasis on his Leader lays emphasis on the values,
relation with followers. ideals, morals and needs of the
followers.
Nature Reactive Proactive

Best suited for Settled Environment Turbulent Environment

Works for Developing the existing Changing the existing organizational

organizational culture. culture.

Style Bureaucratic Charismatic

How many leaders Only one More than One

are there in a
group?

Focused on Planning and Execution Innovation

Motivational tool Attracting followers by putting Stimulating followers by setting group

their own self interest in the first interest as a priority.
place.

Part D : Case Study (Compulsory) 1*10=10 Marks

30. Based on the student analytical and conceptual skills, the marks may be awarded.