Академический Документы
Профессиональный Документы
Культура Документы
Issue 01
Date 2016-01-27
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.
Website: http://www.huawei.com
Email: support@huawei.com
Contents
2.1.20 How many speakers does my phone have, and where are they? ............................................................................ 11
2.1.21 Is my phone battery built in? ................................................................................................................................. 11
2.1.22 Does my phone support active noise reduction headsets? ..................................................................................... 11
2.1.23 Why is there a slight color difference between the battery cover and the decorative bands on the top and bottom?
.......................................................................................................................................................................................... 11
2.1.24 Why does the Huawei Mate 8 still use Cat 6 when Cat 9 has already been released? ........................................... 12
2.1.25 Does my phone support 4G+? When does it show the 4G+ icon? ......................................................................... 12
2.2 Screen and display ...................................................................................................................................................... 12
2.2.1 Why can't I find screen off gesture or double touch to wake in motion control? ..................................................... 12
2.2.2 Can I use my phone when my hands are wet? ......................................................................................................... 13
2.2.3 Why is it that I can only zoom in but not drag using the magnification gestures function? .................................... 13
2.2.4 Why does my phone's screen not respond when I'm wearing gloves? ..................................................................... 13
2.2.5 What do I do if my phone's screen is slow to respond or does not respond accurately? .......................................... 13
2.2.6 Why does my phone's screen not look as colorful as the screens of Samsung phones or the Huawei Mate S? ....... 13
2.2.7 Why is there light leakage when the screen is off? .................................................................................................. 13
2.2.8 Why does my phone have a black edge at the top and bottom edge of the screen? ................................................. 13
2.2.9 Why does my phone's screen look bright/red/unclear/blurred? ............................................................................... 14
2.2.10 Why does my phone's screen turn off during a call? .............................................................................................. 14
2.2.11 Why does my phone's screen look red the moment it turns off? ............................................................................ 14
2.2.12 Why does my phone have a red frame on the screen? ........................................................................................... 14
2.2.13 Does the 2.5 D glass screen break easily? If the screen breaks, can I replace just the cover glass? ...................... 14
2.2.14 Why do the screen and drop-down menu become less responsive when the phone is placed on a table/bed but
work fine when I hold the phone in my hand? .................................................................................................................. 15
2.2.15 Why does my phone's screen become more vibrant and brighter under sunlight?................................................. 15
2.2.16 Does my phone come with a protective film? Do I need a protective film? .......................................................... 15
2.2.17 Why does the screen/bottom of the screen of the Huawei Mate 8 look yellow/dark ............................................. 15
2.2.18 Why is my phone screen red (especially with a white background) and why are the colors too bright? ............... 16
2.2.19 Why can't I find the Eyesight protection switch? Why does my phone's screen look yellow? .............................. 17
3.3.14 When I set up a ringtone using music I downloaded, why is there no vibration to go with the music when I
receive calls? ..................................................................................................................................................................... 37
3.3.15 When playing music through the speakers at the highest volume setting, what can I do if there is static when
using handsfree mode to call? ........................................................................................................................................... 37
3.3.16 When roaming in Hong Kong, can I freely switch to a local network so I don't need to use two SIM cards at once?
.......................................................................................................................................................................................... 37
3.4 Screen recording ......................................................................................................................................................... 37
3.4.1 When making a screen recording, why does Mini mode make a lot of short videos? ............................................. 37
3.4.2 Why is the resolution poor when using Mini mode for screen recording? .............................................................. 38
3.4.3 Why can't I record a video, make a voice recording, or send voice messages when I am using the screen recording
feature? ............................................................................................................................................................................. 38
3.4.4 Why does the screen recording end automatically? ................................................................................................. 38
3.4.5 I always need to wait for the timer to countdown before the screen recording starts. Is there a quicker way to start
a screen recording? ........................................................................................................................................................... 38
3.4.6 screen recording timer button is obstructing the controls in my game. What can I do? .......................................... 38
3.4.7 My screen recording failed to be shared over WeChat? ........................................................................................... 38
3.4.8 Motion control often fails to work properly when starting/stopping a screen recording. Why? .............................. 39
3.4.9 Why can't I play screen recordings in full-screen mode on my phone (or my friend's phone)? .............................. 39
3.5 Phone Manager ........................................................................................................................................................... 39
3.5.1 Why doesn't the pre-installed Phone Manager block some unwanted calls? ........................................................... 39
3.5.2 Why doesn't Phone Manager intercept multimedia messages? ................................................................................ 39
3.5.3 When sharing images or links, what can I do if my phone shows a notification saying that the third-party
application (like WeChat) is not installed? ....................................................................................................................... 39
3.5.4 What can I do if my phone stays in Do not disturb mode even when I turn it off? .................................................. 41
3.5.5 How do I check the power consumption details on the Huawei Mate 8? ................................................................ 41
3.6 Alarms ......................................................................................................................................................................... 42
3.6.1 Why do alarms keep going off repeatedly?.............................................................................................................. 42
3.6.2 When my phone automatically powers on after the alarm rings, why is my phone sometimes in airplane mode? . 42
3.7 Fingerprint identification ............................................................................................................................................ 42
3.7.1 Do I have to place my finger fully on the fingerprint sensor to unlock the screen?................................................. 42
3.7.2 Why can't I use my fingerprint to unlock the screen after clearing the screen unlock password/setting an unlock
pattern? ............................................................................................................................................................................. 42
3.7.3 Is there a time limit for entering a fingerprint enrollment? ...................................................................................... 42
3.7.4 How do I know I have successfully enrolled a fingerprint? ..................................................................................... 43
3.7.5 Why does my phone say "Fingerprint doesn't match" after I've unlocked the screen with my fingerprint? ............ 43
3.7.6 How many times can I try my fingerprint before being locked out? ....................................................................... 43
3.7.7 Does the Huawei Mate 8 support WeChat fingerprint payment? ............................................................................. 43
3.7.8 Where can I use my fingerprint on the Huawei Mate 8? ......................................................................................... 43
3.7.9 Can I use my fingerprint to turn on the screen when it turns off during a call? ....................................................... 44
3.8 Google new features ................................................................................................................................................... 44
3.8.1 Why can't I use Google Now on Tap? ...................................................................................................................... 44
4.1.1 When receiving images from friends in WeChat, what can I do if the application crashes or the screen goes black
when I try to view the original image? ............................................................................................................................. 45
4.1.2 What can I do if the images I receive from friends in WeChat are unclear? ............................................................ 46
4.1.3 Why doesn't the WeChat step counter update in real-time? ..................................................................................... 46
4.1.4 Why do sights I published in my Moments have sound, but sights in my conversation history do not have sound?
.......................................................................................................................................................................................... 46
4.1.5 Why can't I sometimes download pictures sent from a WeChat friend or in a group? ............................................. 46
4.1.6 Why can't I see the Lucky Money icon on the chat screen with a WeChat friend? .................................................. 47
4.1.7 Why can't I send or receive WeChat messages? ...................................................................................................... 47
4.1.8 Why is there no sound for the first several seconds of a WeChat voice message when I am using a Huawei
TalkBand B2? ................................................................................................................................................................... 56
4.1.9 Why can't a WeChat picture be viewed on my phone and why can it be viewed properly on my friend's phone? .. 56
4.1.10 When both WeChat and QQ are running in the background, why do I only hear the notification ringtone for
WeChat messages? ............................................................................................................................................................ 56
4.1.11 When I am playing a WeChat voice message, why does the message playback start over if I move my phone
close to or away from my face? ........................................................................................................................................ 56
4.1.12 Why do I receive a notification about WeChat on my phone screen? .................................................................... 56
4.1.13 Why can't I share a web page to WeChat or use WeChat payments? ..................................................................... 57
4.1.14 Why does the WeChat display sometimes garble? ................................................................................................. 57
4.1.15 What can I do if I can't view pictures in WeChat? ................................................................................................. 57
4.1.16 Why does the screen become black after I play a video in WeChat for some time? .............................................. 58
4.1.17 Which permissions must be enabled for WeChat? ................................................................................................. 58
4.1.18 Why is there no sound for a WeChat voice message received? ............................................................................. 58
4.1.19 Why is there no sound for a WeChat voice message sent? .................................................................................... 58
4.1.20 Why is there no sound for voice or video calls in WeChat?................................................................................... 58
4.1.21 Why do I hear beeps when I am in a voice or video call in WeChat? .................................................................... 59
4.1.22 Why can't I initiate a video call or send a picture in WeChat? ............................................................................... 59
4.1.23 What can I do if I sometimes see an overlap on the WeChat Moments screen? .................................................... 59
4.1.24 Why can't I play a video from WeChat Moments in full-screen or landscape mode? ............................................ 59
4.1.25 Why does the screen occasionally display black blocks when I am browsing a web page from a link in WeChat?
.......................................................................................................................................................................................... 59
4.1.26 Why is the WeChat step count inaccurate? ............................................................................................................ 59
4.1.27 Why does WeChat not respond when I like a friend's moment post? .................................................................... 59
4.1.28 Why does WeChat freeze or not respond from time to time? ................................................................................ 60
4.1.29 Why does the screen suddenly become brighter after I enter WeChat's Quick Pay screen? .................................. 60
4.1.30 After I finish a video call in WeChat, why does my phone speaker have no sound when the receiver still has
sound? ............................................................................................................................................................................... 60
4.1.31 What can I do if the volume of QQ or WeChat voice message is too low? ........................................................... 60
4.1.32 Why is the WeChat volume so low after I connect my phone to a Huawei TalkBand B2?.................................... 60
4.1.33 After I use voice messaging in WeChat or QQ, why does my phone speaker sometimes have no sound? ............ 60
4.1.34 Why do I hear continuous echoes in WeChat voice messages? ............................................................................. 61
4.1.35 When I am downloading a game in WeChat, why does a "Mi phone" notification box pop up?........................... 61
4.1.36 When I open some web pages in WeChat (or in a browser), why does the screen keep displaying the "loading"
notification? ...................................................................................................................................................................... 61
7.2.7 How do I use USB audio to play and record audio? ................................................................................................ 91
10.6 Why can't I find the GPS/location service switch in the drop-down menu from the status bar? ............................ 112
11 Accessories................................................................................................................................ 114
11.1 Why is there no sound from the headset after I connect it to my phone? ............................................................... 114
11.2 Does the headset that comes with my phone support wind noise reduction?.......................................................... 114
11.3 Why are there noticeable stains on my new headset/charging cable? ..................................................................... 114
11.4 After I plug a headset into my phone, why does the phone display: Incompatible headset, may not work properly?
........................................................................................................................................................................................ 115
1.8 How long does the battery last on the Huawei Mate 8?
This can only be used to answer one-to-one questions by users on the hotline and is not
to be published on the Internet or elsewhere.
For regular users, the Huawei Mate 8's battery lasts for 2.36 days; for heavy users, 1.65 days
(data acquired from lab tests). The actual usage time depends on specific user habits and the
amount of time the screen stays on.
When the phone is set to default brightness and fully charged:
Battery lasts for 14 hours for home screen operations (one slide on the screen every 5
seconds)
12 hours for instant messaging,
20 hours for web browsing (minimum brightness, after the web page is loaded, one slide on
the screen for 2 seconds every 8 seconds),
21 hours for reading eBooks,
8 hours for playing games,
28 hours for voice calls (outdoor, very good signal reception),
17 hours for playing videos (HD videos already downloaded to the phone),
12 hours for text messaging,
5 hours for using camera,
11 hours for online shopping applications,
11 hours for email applications.
3. It is recommended that you use Smart mode rather than Performance mode. (Steps:
Settings > Advanced settings > Battery manager > Smart).
4. Close all unneeded applications running in the background. To do this, touch the Recent
key on the virtual navigation bar, and slide up to close all applications.
5. Uninstall unneeded power-intensive applications. (Touch Settings > Advanced
settings > Location access to check if there are applications consuming a large amount
of power, and choose the ones you wish to uninstall.)
6. Do not use live wallpaper. Live wallpaper will significantly reduce your battery life. It is
recommended that you use static wallpaper.
7. Turn off functions you are not currently using: Wi-Fi
hotspot/Wi-Fi/GPS/Bluetooth/Mobile data/NFC. Switch off the Auto-Sync
button/Smartcare.
8. Disable Mobile data always on (Settings > More > Mobile network > Mobile data
always on).
9. Select Never (increases data usage) under Keep Wi-Fi on during sleep (Settings >
Wi-Fi > Menu > Advanced settings).
If your SIM card has been in use for a long time, you can try wiping the card's metal
contacts with alcohol, or you can replace it with a standard nano-SIM card from your
network carrier. A SIM card's metal surface can become oxidized after being used for a
long time, which can make the SIM unrecognizable.
Please do not insert or remove your SIM card while your phone is on. Try restarting your
phone after you've inserted a SIM card.
If the problem persists, take your phone to an authorized Huawei service center along
with the purchase invoice to be checked and repaired.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty except when the product is new, out of the original packaging.
2.1.7 Why is there a step difference and rough feel between the
plastic part of the antenna gap and the rear cover?
The amount of metal and plastic removed by the polishing process during manufacturing can
be different, which has caused the step difference and rough feel. Please rest assured, this will
not affect your phone's performance.
Note: If the user asks for a replacement, please inform them that if there are no other
functional problems, this issue is not covered by warranty.
2.1.8 Why are there three faint marks either side of the receiver on
the gold edition?
In order to combine functionality and looks, the front indicator light, camera flash, and
ambient light sensor are covered with a translucent coating. Please note that this does not
affect performance.
Note: If the user requests a replacement phone, please inform them that this issue is not
covered by the warranty.
2.1.13 After some use, the phone's front and rear covers have
dents. Why?
1. Huawei phones comply with industry quality standards and are checked rigorously before
they are shipped.
2. The rear cover is made of aluminum alloy, which can be dented by hard impacts. It is
recommended that you use a protective phone case.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.15 Why is there a big gap between the battery cover and the
structure of the phone, and between the screen and the front
cover?
Due to thermal expansion and contraction and production stability, it is impossible to achieve
a zero gap or absolute evenness.
The industry standard gap is smaller than or equal to 0.3 mm and Huawei's standard is smaller
than or equal to 0.2 mm.
To save going to a service center, please first try inserting two pieces of A4 paper into the gap.
If you cannot insert two pieces of A4 paper, then the gap is smaller than 0.2 mm, because the
thickness of a standard sheet of A4 paper is 0.1 mm. Therefore, the gap complies with the
Huawei standard (0.2 mm) and you can rest assured. If two sheets of A4 paper can be inserted
into the gap, take your phone to an authorized Huawei service center and check whether there
is a quality problem.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.17 Why does the SIM card holder hole/edge of the hole have
paint loss/scratches?
Your phone's battery cover is made of 6-series aluminum alloy. Although it is a hard material,
its edges can still become scratched. It is recommended that you follow the directions when
using the pin: it is essential to insert the pin vertically into the SIM card holder hole on
the side of the phone. Inserting the pin at an angle may result in scratches around the
edges of the hole.
Any scratches the user may find around the edges of the SIM card holder hole after leaving
the place of purchase are considered to be caused by the user and will not be covered by
warranty. The issue can be resolved by replacing the rear cover.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.20 How many speakers does my phone have, and where are
they?
Your phone has only one speaker, which is on the right at the bottom of your phone. The holes
for the microphone on the left side are just a symmetrical design for aesthetic purposes.
2.1.24 Why does the Huawei Mate 8 still use Cat 6 when Cat 9 has
already been released?
Network operators work to their own schedules in network construction. 4G (Cat 4) networks
were launched at the end of 2013, and 4G+ (Cat 6) was launched only in the second half of
2015. So far, there is no clear plan for Cat 9, which means that phones claiming to support Cat
9 still only have Cat 6 network support. One thing to note here is that whatever the Cat
numbers and figures, they are only theoretical data. The actual download speed is far more
important for users. All Kirin chips from Kirin 920 support Cat 6, and are equipped with
several optimizations for various user scenarios to ensure improved stability and speed in the
same network environment.
2.1.25 Does my phone support 4G+? When does it show the 4G+
icon?
The Huawei Mate 8 supports 4G+ by default. You may switch the function on or off on the
LTE Cat 6 CA button under mobile network settings.
Under normal network configurations, usually the 4G+ function is only activated when the
data transmission rate reaches a certain level. It is recommended that users consult their local
network carriers about the local network configurations. The 4G+ icon will display only when
the 4G+ function is activated.
2.2.3 Why is it that I can only zoom in but not drag using the
magnification gestures function?
You need to swipe on the screen with two fingers together to drag.
2.2.4 Why does my phone's screen not respond when I'm wearing
gloves?
Please check if you have enabled gloves mode. Enter Settings > Smart assistance, and turn
on Gloves mode.
If you have enabled Gloves mode, but the screen still doesn't respond to your touches, that
might because your gloves are too thick. Please try again with thinner gloves.
2.2.8 Why does my phone have a black edge at the top and bottom
edge of the screen?
If there is a 2 to 3 mm black edge at the top and bottom edge of the startup screen, it is caused
by multiple UI layers. This is a normal phenomenon. Please rest assured.
2.2.11 Why does my phone's screen look red the moment it turns
off?
Your phone uses a high color gamut backlight. When the screen turns off, the red spectrum of
the backlight turns off slightly later than the blue and green spectra do. That's why your
phone's screen looks red the moment it turns off. This is a normal phenomenon. Please rest
assured.
2.2.13 Does the 2.5 D glass screen break easily? If the screen
breaks, can I replace just the cover glass?
1. Your phone uses Corning Gorilla Glass, which is very strong.
2. As your phone has an all-in-one modular design, if the screen breaks, you will have to
replace the entire front cover component, which includes the screen and front cover.
1. I tried my Huawei Mate 8, and the bottom of the screen wasn't really yellow. But when I
took a picture of my Mate 8 using another phone, the screen's bottom area did look a
little dark in the picture. I think it was probably the lighting. You can't always trust
pictures online.
2. I checked my Huawei Mate 8 after reading posts online. Maybe it was little dark at the
bottom of the screen, but I never noticed it at all before. I think the color on the Huawei
Mate 8 looks much more comfortable than all my previous phones.
3. I never noticed any yellow at the bottom of the screen. Why do you have to make your
phone display an all white screen? That's not what a phone's supposed to do anyway.
4. My phone had the same issue, but it was only very slight. After I dragged the color
temperature slider (under Settings > Display > Color temperature) to the right end
(towards Cold), the problem was solved! It really worked. You guys might want to give
it a try.
5. Almost all LCD screens have this issue – maybe it's the screen suppliers, but I can use
the phone fine. I checked online. Basically everyone's phone has the same problem,
whatever the brand.
2.2.19 Why can't I find the Eyesight protection switch? Why does
my phone's screen look yellow?
Reason:
When Eyesight protection is enabled, the phone's screen will turn yellow. To avoid users
accidentally enabling the Eyesight protection function and mistaking the yellow tone for a
defective screen, we have removed the Eyesight protection function since version B116.
Users who enabled the Eyesight protection function before updating their phones to B116 will
be unable to disable the function normally because the menu path has been already removed
in B116.
Solutions:
1. Guide users to update to a newer version than B116 to solve the problem.
2. Guide users to back up their data and restore the phone to factory settings.
Enter Settings, touch Smart assistance > Voice control, and enable Voice broadcast
incoming calls. When you receive a call, say "answer" to answer the call and "hang up" to
hang up the call.
3.1.24 Why does the Huawei Mate 8's screen look tilted with the
built-in theme?
There are several built-in themes in the Huawei Mate 8 that may make you feel the screen is
tilted, especially when there is a rectangular box displayed on the screen, such as the Baidu
search box or the time box. This is because the built-in themes have curves at the top and
bottom of the screen, which creates an optical illusion. The actual screen is not tilted.
The curves on the built-in wallpapers are designed to match the CD pattern on the shell of the
phone. The orderly arranged curves on the wallpaper help accentuate the screen's ability to
display details.
It is recommended that you download a theme without lines and try again.
Online update
Requirement:
1. Before updating online, please make sure your phone is connected to the Internet. It is
recommended that you update using a Wi-Fi network, otherwise it will use up your
mobile data.
2. Please make sure your phone has more than 20% battery life during the update.
Update steps:
3. Open Settings and find Updater.
4. Touch Check for updates, and your phone will automatically detect if there is a newer
version.
3.1.26 How do I edit shortcuts after swiping down from the status
bar?
Swipe down from the status bar, touch Shortcuts, and swipe down to the bottom. You will see
an Edit button, as shown below.
Touch Edit to enter the screen below. The upper area shows nine shortcuts that are displayed.
The lower area shows other available shortcuts. You may replace any of the displayed
shortcuts by dragging an alternative from the lower to the upper area, as shown below.
3.1.28 Why does the font size not adjust automatically in the
calculator and why do the first digits disappear when there are
too many digits?
This is because of the UI design rule: after adding grouping separators between thousands, the
separators take up space in the text box too. You may swipe left or right to see the whole text.
This will not affect the user experience.
No. You will only have to enter the password when you access your microSD card for the first
time on a smartphone. If you are not accessing your microSD card for the first time, the
microSD card unlocks automatically.
What can I do if I forgot my microSD card lock password?
Enter your phone password to unlock the microSD card or forcibly clear the password.
Can I delete the content stored on my microSD card if my phone is lost and microSD card
lock is not enabled?
Yes. You can use the Phone Finder to delete the content stored on your microSD card (this
requires connection to the network on your phone).
If you see this notification, go to Apps > Google Play services > Menu and touch Uninstall
updates.
The latest version of Google Play services is pre-installed on the Mate 8. Use of third-party
applications is not recommended for updates.
3.3 Settings
3.3.1 Why do I see two identical icons for the same application on
my home screen?
When you install an application on your phone, the application will create an icon as well as a
shortcut with the same name. The icon and the shortcut look exactly the same as they are
created by the same application.
If you want to turn it off, turn off Auto-rotate in the shortcuts menu.
3.3.4 How do I turn off the white dot where I touch the screen on
my phone?
To turn off the white dot, enter Developer options and turn off Show touches.
You can turn off all the options under Developer options. To do so, enter Developer options,
and turn off the Developer options button.
Note: You can touch the back key or home key to exit Dual windows mode.
1. What applications support landscape display when in Dual windows mode?
Normally, applications that support Dual windows mode will support landscape display when
in Dual windows mode. But landscape display will only be completely supported if both open
applications support landscape mode. If only one application supports landscape display, then
the applications will be displayed in portrait orientation when in Dual windows mode.
2. Can I open the same application twice at the same time when in Dual windows mode?
No. You cannot open the same application twice when in Dual windows mode.
3. Why are some applications displayed abnormally when in Dual windows mode?
Presently, the majority of applications are developed for full-screen display. In Dual windows
mode, the full-screen display is limited to half of the screen. This can result in the characters
shown on the screens of some applications to not be displayed or to overlap.
3.4.2 Why is the resolution poor when using Mini mode for screen
recording?
The Mini mode is designed to record videos that can be sent using instant messaging apps.
The size of each video file is restricted to prevent instant messaging apps from compressing
the video. If the resolution is set to high, a 19 to 20 MB file will only record a very short clip.
If the resolution is set to high and there are no file size restrictions, the resolution will
decrease significantly when the video is sent using an instant messaging app, as the app will
compress the video to a lower resolution.
We therefore opted for FWVGA resolution for clips recorded in Mini mode in order to keep
the file size low and ensure an acceptable image quality.
You can also record a screen recording using HD mode and then share your clip by uploading
it onto a video-sharing website.
3.4.5 I always need to wait for the timer to countdown before the
screen recording starts. Is there a quicker way to start a screen
recording?
Touch the timer to skip the countdown and start recording immediately.
If you use the "+" icon in WeChat to select your screen recording, WeChat will compress your
video. If compression fails, your recording will not be sent. Even if your recording is sent, the
resolution will decrease significantly due to compression. We therefore recommend that you
do not use this method to send your videos in WeChat.
Go to Settings > Apps and choose the app you want to use to share (like WeChat). Check
whether Force stop can be selected (it is not grayed out). If you can't select it (it is grayed
out), this means that the application is not running. Please start the application again and try
sharing again when it is running.
When there is a power-intensive application running in the background, an alert will pop up in the
notification panel. If you want to stop the system from sending these alerts, touch Settings and turn off
Power-intensive prompt.
In addition to this method, you can also optimize your battery settings by running a battery
power consumption test in Phone Manager.
3.6 Alarms
3.6.1 Why do alarms keep going off repeatedly?
Go to Snooze duration settings > Alarm rings before auto-silence (times). This lets you set
the number of times the alarm will sound if it is not turned off and you don't touch Touch
here to snooze for 10 minutes or Slide to turn off alarm (the default alarm ring length is to
ring for 5 minutes each time). If you touch Touch here to snooze for 10 minutes when the
alarm rings, the alarm will be delayed. For example, if your alarm is set for 12:00 and the
delay time is 10 minutes, then the alarm will ring again at 12:10. If you touch Touch here to
snooze for 10 minutes again, the alarm will ring again at 12:20. Regardless of how many
times you set the alarm to ring before auto-silence, you can also touch Alarm (snoozed) in
the notification panel to stop the alarm from ringing again.
4 Application management
4.1 WeChat
4.2 Other social networking issues
4.3 Audiovisual entertainment
4.4 Financial services
4.5 Convenient life
4.6 Games
4.7 Other issues
4.1 WeChat
4.1.1 When receiving images from friends in WeChat, what can I
do if the application crashes or the screen goes black when I try to
view the original image?
This problem may be caused by the image's resolution being too large.
Because WeChat does not provide any dedicated storage optimizations, this problem may
occur when you view high-resolution images. If you don't view or download the original
image and just look at the thumbnail, WeChat normally will not crash. Similarly, when you
send comparatively high-resolution images and you touch to preview the image, this may also
cause the application to crash.
Presently, WeChat versions 6.3.5 and later have already been optimized to deal with this
problem. If you still encounter crashes or black screens, we will push WeChat to continue
optimizing the application.
If you receive images with original files of larger than 10 MB, we recommend that you do not
use WeChat to view or download them.
If you send comparatively high-resolution images, in the same way, please do not use WeChat
to view the original images. Use Gallery to view and browse images.
4.1.6 Why can't I see the Lucky Money icon on the chat screen
with a WeChat friend?
To display the Lucky Money icon, touch the "+" button.
If you cannot see the Lucky Money icon, you may have just installed WeChat and logged in
for the first time, and the WeChat server may not have configured the settings for Lucky
Money. In this case, please exit WeChat and log in again. If the problem persists, it is
recommended that you consult the WeChat customer service.
(2) Go to Settings > Notification panel & status bar > Notification center > WeChat and
enable the system notification function for WeChat.
Figures are for reference purposes only and may differ from your device.
2. Your phone stays connected to the Internet in sleep mode.
(1) Go to Settings > Wi-Fi > Advanced settings and turn on Keep Wi-Fi on during sleep.
Figures are for reference purposes only and may differ from your device.
(2) Go to Settings > More > Mobile network and turn on Always send and receive MMS.
Figures are for reference purposes only and may differ from your device.
3. WeChat is protected in the background.
Go to Settings > Advanced settings > Battery manager > Protected apps and select
WeChat.
8. WeChat stays running even when the system prompts you to close when power
consumption is too high.
Go to Settings > Apps > WeChat > Battery and turn off Power-intensive prompt.
9. WeChat is not logged in on a computer preventing you from logging in on your phone.
10. Check whether the Mate8 version number is B102. In this version, you may occasionally
fail to receive messages when your phone is connected to a Wi-Fi network. If this happens,
switch to a mobile network. Please update your phone when a new version is available.
If the problem persists, this may be because WeChat has stopped running in the background.
To receive messages, open WeChat. Check whether any third-party phone security manager is
installed. If so, delete it or set WeChat to be trusted in the third-party security manager.
4.1.16 Why does the screen become black after I play a video in
WeChat for some time?
WeChat is designed such that the phone screen may time out when playing a video as the
phone enters sleep mode.
To prevent the screen from turning off, go to Settings > Display > Auto-rotate screen and
select a proper timeout period or operate the screen when playing a video in WeChat.
4.1.28 Why does WeChat freeze or not respond from time to time?
WeChat still has some stability issues. It may fail to respond if you have over 1000 contacts or
too many chat sessions. When your phone has low power, it will decrease the CPU frequency,
affecting WeChat's responsiveness.
To address this issue:
1. Go to WeChat > Me > Settings > General > Manage Storage > View WeChat
Storage, select unwanted chat records, and touch Delete.
2. Charge your phone and try again.
4.1.29 Why does the screen suddenly become brighter after I enter
WeChat's Quick Pay screen?
This is a WeChat design strategy to ensure quick scanning of QR codes.
This is because WeChat 6.3.8 has a compatibility issue with Android 6.0. We have informed
WeChat of the problem, and expect that it will be fixed in WeChat 6.3.9. Please follow up for
WeChat updates.
The issue will not affect the copy/paste function. If you need to copy/paste, touch and hold the
spot where you want to insert the text, and when the copy/paste menu appears, touch paste.
4.1.43 Why can't I use the Huawei Mate 8 to open the Weibo page
my friend sent me via WeChat?
That's likely because your friend uses a higher version of Weibo than you do. Please update
Weibo on your phone.
This problem may be caused by QQ itself, which has been solved in version 5.9.5 and later.
Please update your QQ version.
Guide users to check the settings within other applications. We cannot list all
applications here.
3. Enable the system's notification function through Settings > Notification panel &
status bar > Notification center > WeChat (or the specific application concerned).
* Figures are for reference purposes only and may differ from your device.
a. Make sure the system is connected to Wi-Fi during sleep:
i. Settings > Wi-Fi > Advanced settings > Keep Wi-Fi on during sleep
* Figures are for reference purposes only and may differ from your device.
b. Settings > More > Mobile network > Enable always-on mobile data
* Figures are for reference purposes only and may differ from your device.
c. Make sure you have set WeChat (for other applications, the process is similar)
as a protected application.
Enter Settings > Advanced settings > Battery manager > Protected apps, and
select WeChat as a protected application.
4. Allow WeChat (for other applications, the process is similar) to ignore battery
optimizations.
Enter Settings > Apps > Advanced > Ignore battery optimizations > WeChat and set
WeChat as Allowed.
6. Make sure you have allowed WeChat (for other applications, the process is similar)
to access the Internet.
Enter Settings > Data traffic management > Networked apps, find WeChat, and check
the Mobile data and Wi-Fi boxes for WeChat.
7. When you receive a power-intensive prompt alert for WeChat (for other applications,
the process is similar), select the don't prompt again option instead of closing the
application.
Disable Power-intensive prompt through Settings > Apps > WeChat > Battery.
8. Make sure you are not logged in to WeChat on a computer (for other applications, the
process is similar), as this may mean your phone does not receive WeChat messages.
4.4.3 Why can't I view the train ticket details in the Bank of
Communications application?
This may be an occasional issue caused by the application.
It is recommended that you uninstall the application and reinstall from the Google Play Store.
If the problem persists, please wait for a new version update.
4.6 Games
4.6.1 Why does a game suddenly exit when I am playing it?
This may be an occasional issue caused by the game itself.
It is recommended that you uninstall it and reinstall from the Google Play Store.
Reason 2:
This may be because Wi-Fi had been working for a long time, uploading and downloading
large amounts of data. Therefore Wi-Fi has consumed a lot of power.
Steps: Open Phone Manager > Traffic manager > Traffic use ranking, and check the
applications with high traffic usage. This is caused by normally installed applications that
send and receive data through Wi-Fi.
6.7 Why are the phone's NFC functions very slow or why
is the phone unable to read my bank card?
Please place your card tight against your phone's NFC antenna area (above the phone's rear
camera). Please try a few more times. If the problem persists, take your phone to an
authorized Huawei Service center to be checked.
7.1.2 How do I enable and disable beauty mode for video chats
using a third-party application?
Beauty mode is a special Huawei phone feature and third-party applications cannot control
this feature through switches. Beauty mode for video is only supported by the pre-installed
camera.
7.1.3 Why does burst shooting automatically stop even before the
number of burst shots reaches 100?
The maximum number of burst shots is 100. However, this number varies with products as
well as the actual storage space on the phone. When your phone's storage space is not
sufficient, burst shooting may stop early. This is normal software error tolerance.
7.1.4 Why can't I find the options of ISO, white balance, and
exposure compensation in my camera settings menu?
These options have been moved to the Professional menu. To use these camera features,
please go to the Professional menu.
7.1.5 Why can't I find or view the photos I took a few days ago?
Go to Settings > Preferred save location > Internal storage and change the default storage
location for photos to the internal storage.
If the microSD card is damaged or faulty, you may not be able to find or view your photos
properly.
7.1.10 What type of front camera sensor does my phone use, BSI
or stacked?
BSI.
7.1.11 What type of rear camera sensor does my phone use, BSI or
stacked?
BSI.
7.1.13 I turn on the flashlight and then lock the screen. Why does
the flashlight turn off for a while when I double press the volume
down button?
Only one application can use the flash at a time.
When you double press the volume down button, the ultra snapshot function is triggered to
take a photo using the flash, so the flashlight will turn off for a while. After the snapshot is
taken, the flashlight will continue to use the flash and turn on again.
7.1.18 Why do I see noise and black spots on the viewfinder when
I am taking photos at night?
Your phone is able to automatically adjust the ISO value based on the ambient brightness. If
the ambient brightness is low or the environment is dark, the ISO value automatically
increases, magnifying the noise at the same time and showing black spots on the viewfinder.
Currently, this mechanism is adopted on all smartphones.
7.1.22 Why is it that when I take a picture with the flash on,
sometimes one light is on and sometimes two?
When you take pictures, your camera has two flashes: the pre-flash and the main flash. During
the pre-flash, only the cold color temperature light will flash; during the main flash, the
brightness of the cold and warm color temperature lights is determined by the surrounding
light level.
3. Check if you have turned off the indicator light. (Enter Settings > Display > Indicator
light, and make sure you have enabled the indicator light.)
4. Check if you have allowed notifications (Enter Settings > Notification panel & status
bar > Notification center > Messaging, and make sure you have turned on Allow
notifications.
5. Check if you have enabled the Do not disturb function. (Enter Settings > Do not
disturb, and make sure the switch is off.)
9.1 Calls
9.2 Contacts
9.1 Calls
9.1.1 Why does my phone show I have a 4G signal, but I can't
make calls?
Check whether you are using a non-standard nano-SIM card or a manually cut SIM card.
If so, replace it with a standard one from a service counter.
Move your phone to a place with better signal reception and try again.
Restart your phone or update it to the latest version.
9.1.4 Why do I hear echoes when two phones are used for a
handsfree call or WeChat voice call?
The two phones may be too close to each other. In this case, one phone's speaker volume is
loud, which is easily received by the other phone's microphone and played from the phone
again, resulting in echoes and noises.
Please use receiver mode or lower the speaker volume if the two phones are close to each
other. You are advised to make handsfree calls with the two phones away from each other.
9.1.8 Why does the headset announce the caller name when a call
comes in?
Go to Dialer and touch > Settings. Check whether Call broadcast is turned on.
If so, and your phone is connected to a headset, the headset will announce the caller name
(number for unknown callers).
9.1.12 Why does the speaker make crackling noises when I make a
call in handsfree mode or play music in speaker mode?
1. The speaker on the Huawei Mate 8 can produce a large volume. If the caller is speaking
too loud, or the music is loud, the speaker may occasionally make crackling noises in
handsfree or speaker mode. Please turn down the volume and try again.
We have optimized the speaker's performance in handsfree and speaker mode in B129, which
was released at the end of December. Please install the update.
9.1.13 Why is the sound from the receiver so low when I make a
call?
1. The Huawei Mate 8 has a large screen. Please make sure you have placed the receiver to
your ear, otherwise the volume can appear to be low.
2. If you make a call in a noisy location, the background noise can easily drown out the
sound from the receiver. Please try again in a quieter place.
3. The Huawei Mate 8 has a Loud voice mode. When you turn up the volume to the max,
press the volume button again to activate Loud voice mode. The volume will increase,
but the quality of the sound will be slightly compromised.
Please check if the receiver is blocked by your phone's cover.
9.1.15 Why does my phone not ring when a call comes in during
recording?
To ensure the recording quality, your phone will switch to mute mode to avoid interruptions.
If the phone rings during recording, the recording process and quality will be affected.
When a call comes in during recording, your phone will vibrate.
9.1.16 Why does my phone still vibrate when a call comes in after
I've turned off vibration?
1. If you have enabled Pocket mode, your phone will vibrate when a call comes in as long
as it is in a pocket or placed face down, even if vibration is turned off. Please follow the
instructions below to turn off Pocket mode:
Enter Dialer > Settings > Pocket mode, and turn it off.
2. If a call comes in during recording, your phone will vibrate even if you have
disabled vibration.
9.2 Contacts
9.2.1 Why do duplicated contacts without phone numbers appear
in my phone's contacts?
There are two scenarios:
Scenario 1: There are duplicated contacts for A and only the contact name and free call are
displayed. There is no phone number.
Scenario 2: There are duplicated contacts for A and only the contact name and WeChat
Moments are displayed. There is no phone number.
9.2.2 What can I do if the SIM card contacts are lost due to
third-party application issues?
Currently you can use some third-party application to restore contacts to the SIM card, but the
application does not actually write data to the SIM card. Instead, the application only stores
the data temporarily in the database. After you restart your phone, the contacts stored in the
SIM card will be lost.
Solution:
Please avoid directly using a third-party application to copy contacts to the SIM card. If you
need to use a third-party application, copy the contacts to your phone and then move them to
the SIM card using your phone's contacts application.
To copy contacts to the SIM card using your phone's contacts application:
Go to Contacts and touch Menu > Import/Export > Export to SIM card.
To solve this problem, please uninstall the third-party application in question.
2. Enter "GPS" in the search box on the top of the Settings screen to find the switch
quickly.
You can also set a shortcut for GPS in the drop-down menu from the status bar.
11 Accessories
11.1 Why is there no sound from the headset after I connect it to my phone?
11.2 Does the headset that comes with my phone support wind noise reduction?
11.3 Why are there noticeable stains on my new headset/charging cable?
11.4 After I plug a headset into my phone, why does the phone display: Incompatible
headset, may not work properly?
Note: Check with the user to see whether the stained item is a headset or charging cable. Send
the information about the stained item and the user's contact information and address to R&D
through the TCMS.
12 Miscellaneous