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NCM 7.

6 Release Notes
Last updated: March 14, 2017

These release notes describe the new features, improvements, and fixed issues in this release. They also provide
information about upgrades and describe workarounds for known issues.

For NCM environment requirements, see NCM 7.6 system requirements.

New features and improvements


Read this section for descriptions of the new features and improvements NCM offers in this release, or compare this
release with previous releases of NCM.

Firmware upgrades
SolarWinds NCM 7.6 introduces a new feature that upgrades the firmware on many devices at one time. Because
security fixes are distributed as new firmware revisions, upgrading firmware helps network administrators correct
security vulnerabilities.

Simplified installer
Installation is easier due to a single SolarWinds NCM 7.6 component. There is no longer a separate NCM-NPM
integration component.

Performance Analysis (PerfStack)


Use the Performance Analysis (PerfStack™) dashboard to get both broad and in-depth visibility into your environment
by correlating disparate historical data points across your infrastructure, including on-premises, cloud, and hybrid
environments in easy to read charts. Click My Dashboards > Home > Performance Analysis to get started
correlating and analyzing data collected by your SolarWinds Orion solution to troubleshoot issues, identify root causes of
intermittent issues, and make data-driven decisions on infrastructure changes.

» Read more about these changes

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means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 1
the exclusive property of SolarWinds and its respective licensors.
Native SSL support for the Orion Web Console
Seamlessly bind SSL certificates to the Orion Web Console and enable HTTPS connections using the Configuration
Wizard. The Configuration Wizard scans the Orion server for valid SSL certificates that you can choose for the binding,
or you can generate a self-signed certificate on the fly.

New customer installation


For information about installing SolarWinds Network Configuration Manager, see the accompanying NCM 7.6
Administrator Guide.

Before you upgrade!


If you are upgrading from a previous version of NCM, be aware of the following considerations:
• After NCM 7.6, future releases will no longer support Windows OS 2008 and 2008 R2 and Microsoft SQL
Server 2008 R2. NCM 7.6 currently supports these versions. SolarWinds recommends that you upgrade to
Windows Server 2012, 2012 R2, or 2016 at your earliest convenience. For more information, see End of
support notices.
• When upgrading to NCM 7.6, if you added a site binding to a host name before you upgrade, you must bind the
Orion Web Console to a fully qualified domain name (FQDN). See this article.
• When upgrading to NCM 7.6 with custom menus, you can not see the Performance Dashboard link in the menu.
For details, see this article.
• Within NCM 7.6, the Alert Manager application has been deprecated and removed. Please use the web-based
Alert Manager through the Orion Web Console to create and manage alerts. For more information, see End of
support notices.
• When upgrading on the Additional Poller, you may receive this error " The license we have for Orion Scalability
Engine is outdated". See this article for details to resolve.
• Check the compatibility of NCM 7.6 for your upgrade path with this article.
• If you have written your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten
with the upgrade. You can learn more about custom code in this article.
• Always use the Product Upgrade Advisor to build your upgrade path.
• NCM 7.6 integrates with Network Performance Monitor version 12.1.
• Typically, you always upgrade NPM first if you have it installed. NPM includes platform features to support all
Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to
an NPM upgrade.
• If you have SAM without NPM, upgrade SAM first. SAM includes platform features to support all Orion products.
Depending on your upgrade path, you may need to upgrade another product before progressing to a SAM upgrade.

How to upgrade
Use the following resources for planning and upgrading:

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means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 2
the exclusive property of SolarWinds and its respective licensors.
• Use the Product Upgrade Advisor to build your upgrade path. The path provides the exact products and versions to
upgrade in a sequence to the latest versions.
• If you are upgrading:
◦ NCM and other modules (NPM, SAM, NTA, etc.), use the multiple products upgrade guide.
◦ NCM as a single product, use the single product upgrade guide.

Each guide includes checklists and instructions to help you plan and execute your upgrade.
• When you are ready, download the upgrade package from the SolarWinds Customer Portal.

Fixed issues
NCM 7.6 fixes the following issues.

Case
Description
number

Fixed an issue with Alteon devices where NCM did not correctly escape the formard slash (/)
1096203
character.

1016921,
Fixed an issue with Palo Alton devices where NCM did not correctly detect the begginning of the
config file.
1058446

1005547, Fixed an issue that prevented a device inventory using SNMPv3 credentials using certain
characters.
1036551

1018780,
Reverted the file naming convention introduced in NCM 7.5.
1018886

985992,
Fixed an issue with the bulk modification of nodes with different NCM device templates.
1061349

Unmanaged nodes are no longer taken into account in NCM jobs.


1074000

Fixed an issue with date and time macros used for file names and email titles in NCM jobs.
1062234

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 3
the exclusive property of SolarWinds and its respective licensors.
Fixed an issue that affected jobs scheduled on pollers in different time zones.
1029363

Orion Platform 2017.1 fixes the following issues.

Case number Description

A CPU utilization issue on multi-core nodes running


24135
Microsoft® Windows Server® 2008 R2 when using
WMI or the agent polling method.

1083016, 1101815, 1100735,


Event resources cannot load for accounts with an alert
1077051,
limitation.
1085402, 1072560, 1098762, 1105707

1031328, 1084354, 1076612, 1052668, 1061657,


1064635, 1106428, 1029471, 1037482, 1081073, Windows group accounts can still view hidden menu
1090684, 1081073 items.

1047577, 1052608, 1004357, 1021860, 1059768,


1085270, 1093656, 1108072, 1004525, 1017004, Custom time periods return incorrect results.
1056172, 1064162, 1104495, 1093738

1080679, 1104953, 1031225, 1041708, 1009688, The Manage Alerts page either constantly refreshes
1007586, 1074064, 1096297, 1085714, 1007856 or becomes unresponsive.

1009412, 1076919, 1099060, 923828, 1091945, 1088802, Active Alerts page displays the wrong name if you
911654, 911553 edited the node while an alert was active against the
node.

1042185, 1067502, 1068600, 1091904, 1063084, Performance degrades when there are a significant
1069179, 1040947, 1033595, 1080742, 1086148,
number of dependencies and may not show in the list
1095806, 1061524
of managed dependencies.

1018900, 1082887, 1093696


Cannot remove nodes from the WorldMap resource.

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 4
the exclusive property of SolarWinds and its respective licensors.
1089390 Excessive database queries to
sw_GetSettingsCurrentValue.

Syslog messages are displayed for the incorrect node


1044217, 1041096 when the node has multiple IP addresses or if there
are duplicated IP addresses assigned to different
polling engines.

1017671 Agent polling stops for applications due to a memory


leak.

1084968 SNMP traps cannot be forwarded due to incorrect MIB


file.

903330, 1070593 Automatic dependencies are not created if the root


node is included in a cluster.

1007751, 1076260 Network discoveries time out due to the


JobEngineWorker2 process crashing.

1067984, 1065390, 1080128, 1083238


Alerts do not display in the Manage Alerts page.

Cannot change Volume Properties when the warning


1059342
threshold is greater than the critical threshold in the
Polling Setting page.

1081793 The Upgrade Buddy tool sends false alerts during


upgrades.

1080766, 1009082, 1019843, 1042578 Nodes using SNMPv3 credentials are duplicated
during an upgrade.

1079813, 1061559 The Custom Property Editor modifies all objects


instead of the selected objects.

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 5
the exclusive property of SolarWinds and its respective licensors.
The Orion Web Console is slow or alerts do not
1079825, 942110, 1068317, 971740, 1034431
display due to the SolarWinds Information Service
process using up to 4 GB before timing out.

1070330, 1071035, 1074365, 1070330, 1074365 Dependencies are missing from the Orion Web
Console after an upgrade.

1068610 Expanding groups in the All Groups resource takes


approximately 10 seconds to expand each group.

1068892, 1068879, 1067676 The Web-based SSH client does not accept user
names with special characters in some browsers.

1011854, 1063374, 878151, 1036003, 1048166, 807337 Trigger conditions are missing and you cannot edit
some alerts after an upgrade.

Network Atlas and the Orion Web Console are slow to


1030540, 1044126, 1068031 load or stop working due to the
SolarWinds Information Service using excessive
amounts of memory.

1062805 The Orion-Detailed-Alert trap template contains


deprecated variables.

1054525
The DiscoveredItems variable does not resolve.

1059844, 1020832, 1018423 The Log Alert to File action does not appear to work
due to an encoding change after an upgrade.

1055891 The Last XX Syslog Messages resources cannot be


filtered by a custom property.

1060515 The alert history table includes entries outside of the


retention period.

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 6
the exclusive property of SolarWinds and its respective licensors.
1047190, 1059644
Port 5672 accepts unencrypted AMQP connections.

1010691, 1035604, 1027737, 1046224, 1038711, Receive "Error querying ServiceNow Instance
1049203, 1052486 Instance can be offline or not properly configured"
when creating a ServiceNow alert action.

1023811
Network Atlas does not load.

1062326, 1052508
ServiceNow fields display the wrong language.

1039964 ServiceNow integration does not support integer


columns.

1029447 The Managed Nodes resource does not load when


the vend contains a single quote.

1031243, 1042023 When you duplicate a scheduled report, the report


email is sent for each duplicated report.

1025084 Custom node thresholds does not affect how the


threshold displays in tooltips.

1012913, 1014784 Topology calculations do not complete and may not


display topologies in Network Atlas.

1029582 Custom Charts do not retain changes to the title or


subtitle.

Receive a website error when viewing the Transaction


1008665, 1015965
Details page and Step Details page when there are
alert resources included.

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 7
the exclusive property of SolarWinds and its respective licensors.
Users with node limitations cannot add SNMPv3
1014191 nodes.

1029811
The All Groups resource collapses expanded groups.

964659
Syslog message resources do not apply filters.

1018353 The All Nodes Tree resource does not load if there
are NULL values in the node data.

The Scheduled Discovery Results cannot be viewed


990217
after the first 1000 results and cannot be grouped by
date found.

982434 Cannot authenticate SMTP credentials when special


characters are included in the password.

943161, 875757, 809390 Cannot list resources on a device when TLS 1.2 is
enforced and the Orion Web Console may be blank.

Agents do not automatically restart and return a "Job


1085116
failed to execute" error on applications polled with
agents.

Linux-based computers with multiple volumes


1062990
mounted to the same mount-point do not resolve
correctly.

998331 Configured agents cloned from a Gold Master Image


do not register with the Orion server.

Copyright © 1999-2017 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any
means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 8
the exclusive property of SolarWinds and its respective licensors.
When a service is listed in the registry or whitelisted,
1079332 but not present on a computer that is highly available,
the computer fails over to the backup computer and
may constantly failover or not start.

901072, 1074013, 1028900, 1007379, 1029938, 1043849,


1051019, 1063406, 1078861, 1103781,

1107207, 1107944, 1134456, 1054772, 1123866, The SolarWinds Job Engine crashes with high
1007379, 1070626, 1074013, 1081866, 1079150, resource utilization errors.
1116768, 1125380, 1086292, 1094598, 1100915,
1024863, 1063406, 1007379, 1043849, 1078861,
1109430

Known issues

Orion Web Console inaccessible after installing NCM


Issue: Access to Orion Web Console is blocked after NCM installation if the SQL account you have assigned to your
Orion Platform database has not been configured with appropriate permissions.

Work-around: Create a new SQL account with required permissions as detailed in this knowledge base article.

Node Discovery not adding nodes after upgrade


Issue: Node Discovery may not always successfully add nodes after an upgrade. This issue results when upgrading
from NCM 7.3.x to current versions.

Work-around: If you encounter this issue, following an NCM upgrade, add a new Connection Profile (select "Use for
auto detect"), and then re-run the node discovery.

Error connecting to devices with SSH-only login


Issue: NCM is not able to connect to certain devices with SSH-only login, receiving this error from the server: "Invalid
username or password".

Work-around: See this Knowledge Base article for the workaround to this issue.

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means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 9
the exclusive property of SolarWinds and its respective licensors.
Large reports export limitation
Issue: Unable to export large reports, such as vulnerability reports, that have more than 50,000 items.

Work-around: Open the report for editing, choose Edit Table in the Content section, and filter the results to 50,000 or
less.

Unable to manage pollers


Issue: If you have NCM installed as a stand-alone product, you cannot manage pollers in the SolarWinds Orion Web
Console's Threshold and Polling Settings.

Node Groups concept not supported


Issue: In versions 7.4 and later, NCM does not support the concept of Node Groups. You might notice that Web-based
reports look different in comparison with NCM 7.3 and before.

Work-around: To restore the previous display, edit the relevant report and add the appropriate property.

Drag-and-drop functions may not work properly


Issue: Resources such as Node List, Search NCM, Inventory Details, Compare Configs, Download, and all charts, stop
working when dragged and dropped.

Work-around: Refreshing the page should resolve this issue.

Issues after uninstalling NCM


Issue: After uninstalling NCM, you might encounter a problem when you open the SolarWinds Orion Web Console, and
charts you export to PDF may not display the correct time range or colors.

Work-around: If you encounter this issue, open the folder on your SolarWinds Orion web server, and remove all NCM
files.

End of support
For information about supported versions of SolarWinds products, see this article.

This version of NCM no longer supports the following hardware, software, and features:

Type No longer supports

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means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 10
the exclusive property of SolarWinds and its respective licensors.
Support for SQL 2008 and 2008 R2 is deprecated as of this release.

Microsoft
SQL Future releases will no longer support using SQL 2008 or 2008 R2 as your database
Server server.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Support for Windows Server 2008 R2 is deprecated as of this release.

Microsoft Future releases will no longer support installing on Windows Server 2008 R2, though
Windows
you can continue to monitor computers running Windows Server 2008 R2.
Server

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your
earliest convenience.

Export to The Export to PDF button on dashboards is deprecated as of this release and will be removed in a
PDF future release. SolarWinds recommends that you use the Save as PDF functionality built into your
feature browser.

Alert The deprecated Alert Manager application has been removed from the Orion Platform. Use the web-
Manager based Alert Manager through the Orion Web Console to create and manage alerts.

Version history
NCM 7.5.1

NCM 7.5

NCM 7.4.1

NCM 7.4

NCM 7.3.2

NCM 7.3.1

NCM 7.3

NCM 7.2.2

NCM 7.2.1

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means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other
means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain 11
the exclusive property of SolarWinds and its respective licensors.
NCM 7.2

Legal notices
© 2017 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed,
in whole or in part, or translated to any electronic medium or other means without the prior written consent of
SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive
property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED,


STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING
WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS
LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL
THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds and other SolarWinds marks, identified on the SolarWinds website, as updated from SolarWinds from
time to time and incorporated herein, are registered with the U.S. Patent and Trademark Office and may be registered or
pending registration in other countries. All other SolarWinds trademarks may be common law marks or registered or
pending registration in the United States or in other countries. All other trademarks or registered trademarks contained
and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of
their respective companies.

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the exclusive property of SolarWinds and its respective licensors.