RESUME

Name : HARDIK .M. GORADIA

Adress : A/103 Om Sudarshan Chsl, Tata Power

House, Borivali (East) Mumbai-66.

Phone : 9820987235, 9820287235, Resi- 022-28864043.

E-mail-ID : hardikgoradia@yahoo.co.in , hardikgoradia@live.com.

Date of Birth : 24th September 1981

Age : 28

Height : 5`7``

Weight : 74

Marital status : Married

Religion : Hindu (Indian)

Language : ENGLISH, HINDI, GUJRATI, MARATHI, KANNADA.

Academic Education: T.Y.B.COM (Mumbai University) in 2004

S.Y.B.COM (Mumbai University) in 2003
F.Y.B.COM (Mumbai University) in 2002
H.S.C (Thakur College, Mumbai University) in 2000
S.S.C (St. Xavier`s High School) in 1997

Professional Education: Currently Pursuing Final year Part time MBA (Marketing)
From Thakur Institute of Management studies and research.
(Kandivali) , Mumbai University.

Additional Education : Diploma in Air Travel Management (Basic course of IATA)

: SWIFT INDIA (Computer course) From N.I.I.T.

Work Experience : Overall experience of 07 Yrs till date in Airlines marketing &
B.P.O services.
 : Currently working with JET Airways (I) Ltd, with on hand
experience of (05.8 yrs) till date.

: Presently working as an Executive Revenue Management at

Mumbai Head office effective 16/Apr/07 till date – 3.3 yrs

: Have worked with JET Airways as a Customer Services Assistant

in Cargo Sales and Marketing department
effective 01/Nov/04 till 15/Apr/07) - 2.5 Yrs

: Have worked as Customer Service Agent with W.N.S (B.P.O)

Voice process (Travelocity project) effective 12/ July/04 Till
30/Oct/04 - - 04 Months

: Have worked as a Cabin Appearance Supervisor with

(Soft Touch Aviation) effective 01/July/01 - 30/June/02
01 Year.

Current Job Profile : Leading past data Information unit, handling Guest Queries
across the network of jet airways and reverting with accurate
solutions on daily basis. Investigation of errors and escalation
of issues to the head of the departments & receiving feedbacks and
assisting in resolving the issues of the guests.

: Handling Revenue management support functions on domestic

and international flights, Confirmation of pnr`s as per market
analysis working with close coordination with sales team of the
concerned market

: Performing Audit checks on the Pnr`s and make proposals based on

result of audit check

: Ensuring availability of Resources

: Queue servicing for confirmation, Messages, SSR and OSI

: Monitoring and weeding out speculative bookings, fictitious

bookings, unauthorized blocks.

: Performing Pre Flight Checks.

: Manage the policy for time limit for all the inbound connecting
passengers
Achievements : Have qualified all the training programmes conducted by
Jet airways (I) Ltd till date

: Have qualified in Voice and accent training conducted by

W.N.S (From U.S.A trainers)

: Have stood first in college in M.B.A examination 3rd Semester.

: Have received Appreciation Certificate of Meritorious service on

completion of 05 years from Chairman of Jet Airways I Ltd

Passport : B-5264232 Issued at Mumbai

Hobbies : Biking, Driving, Yoga, listening Music, Dancing, and Swimming.

Sports : Cricket, Football.

Place : Mumbai

(HARDIK.M.GORADIA)