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a. When you have finished eating, place your napkin in the centre of your
plate.
b. If your fork falls on the floor, apologize to everyone at the table, pick it
up, clean it properly with your napkin, and continue using it.
d. Sit up straight and keep your elbows off the table, especially when you
are eating.
Answer: d. Sit up straight and keep your elbows off the table, especially
when you are eating.
a. You should excuse yourself if you must have to leave the table during a
meal.
b. If you are the guest, you should not order the most expensive item on the
menu unless it is suggested by your host.
d. Since it is not right to waste food, it is best to ask the waiter or your host
for a doggy bag to take home the leftovers.
Answer: d. Since it is not right to waste food, it is best to ask the waiter or
your host for a doggy bag to take home the leftovers.
3. Which of the following is not a good dining table etiquette?
a. Spoon the soup away from you and sip it from the side of the spoon.
b. It is okay to blow your nose into your napkin as long as you do this
quietly.
c. Sit up straight and keep your elbows off the table, especially when you
are eating.
d. You should excuse yourself if you must leave the table during a meal.
Answer: It is okay to blow your nose into your napkin as long as you do
this quietly.
4. When you have finished eating where should you place your napkin?
b. Talking on phone
a. You should not salt and pepper your food before tasting it.
c. Don’t hesitate to salt & pepper your food before tasting it.
Answer: You should not salt and pepper your food before tasting it.
Answer: Kick it under the table and inform the wait staff.
10. What should a man sitting at a dining table do if a lady approaches…
a. Food is served from the right, dished are removed from the left.
12. At a dinner party Amit was asked to pass salt by Sachin. Amit took both salt
& pepper used the salt and then passed it to Amit. (Both are friends)
What is wrong in the above scenario?
Answer: Amit was not supposed to use salt before giving it to Sachin.
13. At a dinner party Mohan did not want to eat a certain type of food. Therefore
he politely shared his previous experience in detail regarding the same type
of food.
What was wrong in above scenario?
Answer: It was not proper to explain in elaborate detail to the others at the
table.
14. Why should you pat your lips with a napkin before taking a sip of a
beverage?
a. On your plate
c. On your shoulder
d. On your lap.
b. To wait patiently.
18. Pooja was at a buffet party. She was standing in a queue. When she
reached at the food counter she found only three pieces left of her
favourite dish. So she took all of them and moved ahead.
Which of the following is correct suggestion for her?
a. She should have asked the attendant to fetch more pieces for her.
d. She should have waited there only for getting more pieces.
c. Neglect them.
Find out two people who are poor in dining table etiquette.
22.Which word in an email subject line might make your email look like spam?
a. Regarding
b. To
c. Happy
d. Help
Answer: Help
a. Doesn’t matter. Send the mail without typing your name as the
recipients know your email address.
b. Include "from" information in the subject line so you can save the
time of "signing" the email
c. Create a signature that will attach to every email you send.
d. Mention your name somewhere in the body of the mail.
Answer: C. Create a signature that will attach to every email you send.
a. Short
b. Long
c. In big fonts making them easier to read
d. In bold & italic form.
Answer: a. Short
26. How many characters are generally viewable in the subject line of an email?
a. 100-150
b. 45-65
c. 75-100
d. 25-35
Answer: d.25-35
27.What is an "emoticon"?
Answer: d. anything you wouldn't want shared with unknown parties, like
bank account numbers, credit card numbers, addresses, personal
information
32.Which of the following is the best advice when writing a business e-mail?
a. As sincerely as possible
b. As strong as possible
c. As soon as possible
d. As significantly as possible
a. Advance salary
b. To get salary in advance
c. Kindly give me salary in advance
d. salary
42.Why does the candidate keep 3 to 4 copies of resume with him at the time of
interview?
Answer: There might be more than one interviewer, so each can get
separate copy.
43. How will you answer the following question?
‘Why should we hire you?’
a. You will compare yourself with other candidates and prove that you are a
better option.
b. You will demand less salary than others because as you are fresher you
should focus on getting experience.
c. You will Point out how your assets meet what the organization needs.
d. You will point out that the organization has already hired candidates like
you.
Answer: C. you will Point out how your assets meet what the organization
needs.
a. Read the duties and the knowledge, skills and abilities required of each
position carefully before applying.
b. Become familiar with the organization so you can demonstrate how
and why you will be an effective employee.
c. Be realistic! Know your qualifications and limitations.
d. Visit & spend some time in the company to get familiar with the
surroundings.
Answer: Visit & spend some time in the company to get familiar with
the surroundings.
Answer: Don’t act as though you would take any job or are desperate
for employment.
48. What should you avoid in preparation of interview?
a. Panel interview
b. Aptitude test
c. Stress interview
d. Behavioral interview.
51. What is incorrect about grooming & personal appearance for a job
interview?
a. Speak loudly and repeat the answer until the interviewers understand.
b. Give vague answers
c. Be specific, clear & polite
d. Look down to show respect & answer confidently
62.In terms of body language, the following are very useful tips to carry oneself
in a group discussion;
a. Making eye contact with each individual in the group creates more room
for communication.
b. It is important to be assertive yet humble while also being oneself during
a group discussion.
c. Aggressive communication gives you more scope to express your
thoughts.
d. No one is a personal friend during a group discussion. The tone of the
discussion is impersonal and cordial.
65.When you answer the phone you need to say your name and..
a. The name of the company
b. “Hello”
c. How are you today?
d. Contact number.
a. Two inches
b. Really close
c. Two-fingers width
d. Not really important
68.When the caller is on hold, always check back in after _________ , if needed.
a. 20 seconds
b. 30 to 45 seconds
c. 1 Minute
d. Every few minutes
Answer: b. 30 to 45 seconds
69. Why should you generally not answer your business phone on the first ring?
a. It’s rude
b. You don’t look busy enough
c. You should let the phone ring through to your voice mail so you can talk
at a time of your choice
d. It can catch the caller off-guard
a. Tell them the purpose of your call then ask them to call you back at their
convenience.
b. Leave a message on voice mail or with a receptionist and tell them to call at
their convenience.
c. Email them and ask what a good time for calling.
d. Call them, but first ask if they have time, before proceeding with the call.
Answer: d. Call them, but first ask if they have time, before proceeding with the
call.
71. When you’re transferring a call, which of the following does not apply?
Answer: c. Tell the caller that the party isn’t in, and ask him to call back
later.
82. How will you tell the receiver the purpose of your call, if you are planning to
talk about monitorial benefits for him?
84. Robin is busy on the computer. Simultaneously enjoying sandwich with his
colleagues sitting besides him. Suddenly he gets a call from the client
regarding the project report. How should Robin response the call?
A. Identify yourself and your company and state the purpose of the call
B. Leave a telephone message for long distance callers.
C. Ensure that the time of the call is convenient for the receiver
D. Keep a pen, a message book and your diary at hand
Answer: C) Scan it thoroughly, thank the other person and then store it
away
91. What does not need to be a consideration before you make a phone call?
A. Who you are calling
B. The purpose of your call
C. The best time to call
D. A brief joke to break the ice
92. It is said you should make business calls during the time of day most
people are freshest to receive them. When is this?
A. 8 a.m. to 10 a.m.
B. 10 a.m. to noon
C. 1 to 3 p.m.
D. 3 to 5 p.m
Answer: 10 a.m. to noon
93. What is not an active listening word that will let your party know you
are listening while on a business phone call?
A. What?"
B. "Yes"
C. "I see"
D. "Great"
Answer: a. What?"
94. Why should you keep a pad and pen near the phone for use during
business calls?
A. to jot down things your party says so you remember them
B. To jot down notes about other things you need to do
C. To jot down ideas to suggest to your boss
D. To help script your call so you don't forget anything
Answer: a. to jot down things your party says so you remember them
A. Formal
B. Casual
D. Conversational
Answer: D. Conversational
B. Send it first thing in the morning so that person can look into it with fresh
mind
D. Compress the file, then ask first when would be the best time to e-mail it
Answer: D. Compress the file, then ask first when would be the best
time to e-mail it
B. When he knows that the other person should have the information
103. What do you call to a tool that lets you work with individuals and
groups on documents that are shared via computer?
A. Electronic mail
B. Voice mail
C. Instant messaging
D. Computer conferencing
Answer : A. Electronic Mail
104. If you have a very large attachment to send, how should you
handle it?
A. Just attach it and send it
B. Email your other party directly first and make sure their connection can
handle a large download
C. Try and break it up into several smaller downloads if possible
D. Compress or "zip" the file first
Answer: b. Send the email using BCC (blind carbon copy) to keep each
email private
A. paper clip
B. insert
C. format
D. new
Answer: a. paper clip
107. Where does a lady place her purse while dining at a restaurant?
A. put the purse on the floor
B. place the purse on the table
C. hang the purse on the back of the chair
D. place the purse between her and the chair
A. Make-up should be done in neutral tones and not stand out from your
face.
B. Tone down the perfume, body spray and aftershave.
C. Tone down the perfume, body spray and aftershave.
D. Wear every piece of jewelry you own.
A. Send your clothes to the dry cleaners, get your hair dyed to match their
company colour & work on your questions
C. Find the modern outfit and buy it, get a tattoo of the interviewers name in a
heart & pray-pray-pray
D. Buy the interviewer a bouquet of flower, stay up late & have a keg party
with friends the night before
Answer: B. Prepare your attire, get directions to the interview & practice-
practice-practice
114. When you addressing a woman and are unsure of her marital status,
which of the following titles should you use?
a. Ms.
b. Miss
c. Mrs.
d. Mr.
Answer ( A )
115. What will happen if you waffle, mumble or speak generically to your
listener?
a. The message many not be understood correctly, and confusion may occur
b. He or she will lose attention and generally reflect poorly on the caller
c. You make the job of communication harder for both of you
d. All of the above
Answer (D)
116. Why is it not advisable to take you cell phone into an important business
meeting?
a. It is rude if it rings and you are with a client or it rings during an important
company meeting, especially if you answer it
b. Someone else may need to use your phone in the office, and if you take it in,
he or she won't have it
c. The opposite is true - never be more than 5 paces from your phone, and
always keep it one.
d. None of the above
Answer (A)
117. Which of the following is not an active listening word that will let the party
know that you are attentive to their phone call?
a. "Yes"
b. "What?"
c.. "Great"
d. "I see"
Answer (B)
118. Which of the following sentences re appropriate when you are asking for
somebody on the phone?
119. How can you convey to your listener that you need to discuss sensitive
issues over the phone, such as exchange of personal and protected information?
a. Tell them you will fax the details
b. Tell them you will email the details, although it might be by unsecured e-mail
c. Confirm with them which it is okay to discuss such issues before discussing
them
d. Avoid these discussions at all cost on the telephone
Answer (C)
Answer (B)
121. Which of the following is considered polite if you have an interruption
while speaking to a caller?
a. excuse me for a moment, please, I will be back in a matter of seconds. Is that
okay?
b. Wait 5 minutes, will you
c. Got to go - I'll call you back later
d. Wait there, I'll be back
Answer (A)
122. Which of the following is the most dangerous use of a cell phone and
should be avoided at all costs?
a. Taking you cell phone on a bungee jump
b. Taking your cell phone up a mountain
c. Taking your cell phone underwater, even if it is switched off
d. Dialing and driving, or speaking on your phone without use of a hand-free
device while behind the wheel or operating machine
Answer (D)
123. Which of these factors does not need to be considered before you make a
phone call?
a. The person whom you're calling.
b. The purpose o your call
c. A brief joke to break the ice
d. The best time to call
Answer(C)
124. Question 11: Which information is not necessary for you to leave on your
personal voice-mail message?
a. Your name
b.The reason why you are away from the phone
c. Your Social Security Number
d. Your number
Answer (B)
125. You should smile when you're on the phone, as it can have which of the
following effects?
a. It is an urban myth and has no real effect - the person cannot see you.
b. It transfers into your tone of voice and can make the call more appealing.
c. The caller can detect your grin, but not always positively.
d. The receiver may decide to plug in a webcam as a result of detecting your
smile telepathically.
Answer (B)
126. If your business call to someone is unexpected, what should you do?
a. Tell them the purpose of your call and ask them to call you back at their
convenience
b. Leave a message on the voice mail or with the receptionist and ask them to
call a their convenience.
c. Email them and ask what the right time for calling would be
d. Do call them, but first ask if they have time before proceeding with the call.
Answer (D)
127. What is a good way to begin a business call to a person whom you do not
know, and who is not expecting the call?
a. Just begin talking business, he or she will realize soon enough
b. Interweave what you are talking about with who you are, and the message will
be crystal clear.
c. Spend 5 minutes introducing yourself before getting tot he point - it will save
time later.
d. A simple introduction followed by a sentence or two not only show good
phone etiquette, but allow the receiver to set the forthcoming information in
context.
Answer (D)
128. Question 15: A company employee call the help desk of an Internet
service provider to report that the speed of the Internet is below the promised
speed. Which of the following should the person not do first?
a. Ask the customer for his or her social security number
b. Disagree with the customer
c. Promise that the Internet speed will be double the originally promised speed
d. Hang up the call, or transfer the call without saying to where
Answer (B)
129. Which of the following is a good idea to keep with you at all times on the
phone?
a. Your lunch
b. A pen and some paper
c. Safety pins or staples
d. An additional caller to overhear the call
Answer (B)
130. You should not talk about personal issues on a business call until you have
established a personal relationship with your business contact.
a. True
b. False
c. Irrelevant issue for cell phones
d. You should always personalize the call before talking business, even if just
telling a joke.
Answer (A)
131. During the course of your work, you answer a telephone from an angry
customer who has a lot to say. How would you deal with the situation.
a. Simply say "sorry I have said whatever I could" and hang up.
b. Ask your co-worker to handle the call.
c. Ask the customer to call again after some time, and be prepared with your
answers the next time or he or she calls.
d. Patiently listen until the customer has made his or her extensive complaint, and
then begin to reason with him or her.
Answer ( D)
132. From the list below, which are the most important techniques for a
positive telephone exchange?
a. Speaking clearly and politely throughout the exchange and dealing succinctly
with the business concern.
b. A friendly start to the call, getting the information across as rapidly as possible,
followed by making sure the information is accurate as a secondary concern
c. Trying to get through the call and onto the next user
d. Exchanging business secrets that may or may not help each other's company
(but are good stories), followed by dealing with the current business decision, an
ending the call firmly.
Answer (A)
133. You have to call up senior executives of your company in different
countries to inform them of the proposed date of an international sales
conference. What is the best time to call them up?
a. During your of ice hours.
b. During the call recipient's office hours
c. Between 9.00 A.M. and 5.00 P.M.
d. After your office hours
Answer (C)
134. Why is it always good to particularize your intention behind the call?
a. It makes the communication clear, and is polite too - do not assume the
receiver understands why you are calling them and what you expect of them.
b. It isn't, and can be pedantic. It is better to assume that the listener has some
degree of intelligence.
c. Let the caller make assumptions, otherwise it would be rude to specify details.
d. It show them you are the boss
Answer (A)
135. Which of the following is the most polite and most sensible way of
handling your cell phone, when at a public performance?
a. Turn the phone off as a rule, followed by 'silent mode' if really necessary.
b. Place on 'silent,' even if you don't expect any calls, as you may have to answer
one.
c. Keep the phone on, but the volume turned down.
d. Leave your phone at home
Answer (A)
136. What should you do if you do not want to type your name at the end of
every email you send?
a. Only sign emails which you send to business associates
b. Do not sign at all as people know who the email is from, courtesy your
return email address
c. Include the ‘from’ information in the subject line so you can save the time
of ‘signing’ the email
d. Create a signature that will get automatically attached to every email you
send
Answer (D)
137. What does ‘flaming’ or ‘to flame’ mean in the online world?
a. Flaming means delivering a strongly held opinion without holding back any
emotion, often offending the person who is ‘flamed’.
b. To grow angry and increasingly upset by a message you have received.
c. To grow red in the face, embarrassed by certain online content.
d. To cause a shutdown or your computer and several others on the same
network, even if by accident.
Answer (A)
139. Which of the following is a good statement about time delays between e-
mail exchanges?
a. Try and reply within a 24-48 hour window, but allow at least the same
amount of time before sending a follow-on e-mail, if not longer.
b. Always reply within 24 hours, and expect the same from someone else.
c. Wait 36 hours before replying to any e-mail, but send a follow-on e-mail
within 24 hours if you don’t hear anything.
d. Always allow a month for a reply, and return your own received e-mails
within three weeks.
Answer (B)
141. Why should you not type in all caps when writing an email?
a. Because it can be difficult to read.
b. Because it takes up more room and makes the email longer.
c. Because it is considered ‘yelling’.
d. Because it is tough on your keyboard.
Answer (C)
145. What is the most important aspect of writing content for a blog, either as
a main posting or as a comment on someone else’s blog?
a. Always make your posts accurate and truthful (as well as entertaining)
especially if they reflect on your reputation as someone with an online
presence
b. Make it long and detailed, and occasionally bend the truth a little for the
sake of impact, even if you are discovered
c. Make the blog colorful, or make your posting in bold, italic or in capitals,
for emphasis
d. All of the above
Answer (A)
150. Which of the following is the best response to sending a message that you
didn’t intend to send, or sent to the wrong recipient?
a. Make a request for the e-mail to be recalled or sent back to you.
b. Race over to the recipient’s computer, especially if he or she lives or works
locally, and delete the message manually.
c. Send a follow-up message explaining that the previous message was a
mistake, with brief apology and explaining that the message can be
ignored.
d. Jump up and down in frustration and tear your hair.
Answer (C)
151. What is a very useful last thing to do before sending out any e-mail?
a. Read the e-mail through for spelling and grammatical errors, to simplify
the message if possible, and to check the recipient's e-mail address.
b. Nothing, the quicker you send it, the quicker they will receive it.
c. Copy the e-mail at least twice into a word document, as a double
precaution.
d. Check the time, so you can remember when you sent it, in case they call.
Answer (A)
152. Why is it sometimes important not to leave out the message thread, i.e.
the previous messages in the e-mail chain?
a. To be polite. People expect to always see the thread.
b. To increase comprehension of the latest message, and show the history of
messages that led up to this point in the exchange.
c. Because it looks like an oversight. The thread should always be there.
d. None of the above.
Answer (B)
153. Which of the following could be considered as not being ‘virtual events,’
so you may wish to respond using a more direct reply or regular mail?
i. Weddings, funerals, engagements, birthdays.
ii. After hours get-togethers.
iii. Casual meetings related to school or work.
iv. A local prize draw.
Answer (D)
154. Which of the following are important differences between face-to-face
meetings and online information?
a. You are virtually invisible online, so you can get away with a lot more.
b. Your face cannot be seen, so it is harder to convey your thoughts and
easier to be misunderstood online.
c. Written communication should always be more polished and formal than
real life spoken communication.
d. While cursing is okay in real life, it is strictly prohibited online.
Answer (B)
155. Which of the following is the best technique for sending a large e-mail
attachment?
a. Just attach it and send it.
b. Email the other party directly first and make sure their connection can
handle a large download.
c. Try and break it up into several smaller downloads, or 'zip' the file if
possible.
d. Send part of it, and wait to see if they request the remaining part.
Answer (C)
156. What is the correct way to address someone online, if you are unsure of
how he or she would like to be addressed?
a. Use their first name, it is always the friendliest option.
b. Use their last name, such as Mr. Jones or Ms. Jones.
c. Use their full name, with their first name in parentheses afterwards.
d. Use Dear X to demonstrate your uncertainty, and they will probably correct
you.
Answer (B)
157. How often is it sensible to use ‘reply all’ when replying to an e-mail ?
a. As often as possible, the more people know the information the better.
b. Always, as e-mails should have at least two recipients at all times.
c. Only if the information is really relevant to everyone on the list, otherwise
keep ‘reply all’ to a minimum.
d. You should ‘reply all’ about twice as often as you simply ‘reply’.
Answer (C)
158. When sending an e-mail, why is it a good idea to try and use the cc: field
sparingly?
a. The cc: can be confusing since the recipients might not know who is
supposed to act on the message.
b. Unless the recipient in the cc: field knows why they are receiving a copy of
the message, he or she may not act on the message, but assume it is
really only for the main recipient.
c. It can sometimes devalue the main message depending on the context, as
it could be seen to depersonalize the main message.
d. All of the above
Answer (B)
159. What does ‘scrolling the chat screen’ in an Internet chat room mean, and
is it good or bad entiquette?
a. Looking further down the screen (good netiquette).
b. Scrolling down to follow the conversation as it develops (bad netiquette).
c. Posting multiple, often single letter postings so the chat screen scrolls very
fast for all users (bad netiquette).
d. Flicking between multiple chat screen on multiple sites (neither good nor
bad netiquette).
Answer (C)
162. What is the better solution than using bold or italic to emphasize meaning
when e-mailing or posting online?
a. Use capitals
b. Use color
c. Use carefully chosen words and phrases, so that the meaning is clear and
not ambiguous and unlikely to cause misunderstandings.
d. Draw a picture and insert it into around the text.
Answer (C)
164. What does it mean when you type an e-mail in all capitals?
a. The e-mail is important
b. The e-mail is an emergency
c. The e-mail is classified information
d. The effect is that you are shouting
Answer (D)
165. What is a business 'welcome page' and how can it be useful?
a. It's not: welcome pages are always distracting and take too long to load.
b. It can give an impression of professionalism, as well as introduce the
company brand, logo and overall interests.
c. It's the same as the home page.
d. It's the same as the goodbye page.
Answer (B)