Job Summary

Job Ref : OGNJ

Position : Customer Service Associate – Japanese Intern
Company / Industry : E-Commerce
Location : KL
Report To : Team Lead
Remuneration : RM 3,500
Probation Period : 6 months

Requirements

Responsibilities

Our client is looking for high qualities Japanese support operations for inbound phone and
chat retail and global store contacts.

Customers typically contact our client for issues ranging from basic informational requests to
inquiries regarding order status, shipment status, account and billing issues. The support is
not technical but covers a broad range of topics and requires customer service knowledge
and high empathy skills. The Customer Service Associates are trained on customer service
techniques with no emphasis on upsells, saves, etc.

• Demonstrates clear and polite written and oral communication

• Escalates customer issues appropriately and correctly. Demonstrates timely accurate
and professional customer service
• Maintains a positive and professional demeanour and portrays the company in a positive
light
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Answers messages in phone, chat, and email queues
• Maintains acceptable call lengths and email handle time, while remaining friendly and
informative
• Maintains productivity and quality standards
• Actively seeks solutions and identifies trends to appropriate personnel including possible
solutions or suggestions
• Demonstrates appropriate sense of urgency for customer responses
• All other duties as assigned

Requirements

• Native Japanese speaker with good oral and written Japanese skills
• Willing to undergo internship work for at least 6 months, maximum of 12 months
• Willing to work in Bangsar South, Kuala Lumpur, Malaysia
• Willing to work 9am-6pm Japan time (equivalent to 10am-7pm Malaysia time)
• At least High School graduate
• Demonstrates a strong customer service orientation
• Takes responsibility to follow up with customers, ensure that needs and expectations are
satisfied and promises are kept
• Ability to effectively communicate his/her thoughts in a well-organized manner

Hunters International Sdn Bhd

Unit 25B, 6th Floor, Block C2, Dataran Prima, Jalan PJU 1/39, 47301, Petaling Jaya, Selangor. : 03 7496 7179
• Good writing skills. Example: Ability to type a minimum of 35 words per minute with few
grammatical errors
• Ability to navigate the Internet, email, instant messaging and social media tools
• Friendly and upbeat style
• Ability to handle difficult or irate customers effectively
• Ability to set expectations and deliver information in a positive and articulate way
• Investigates and acts to meet customer’s needs
• Solves routine problems effectively, gathering the information necessary from the
customer
• Applies systematic approach to solving problems
• Professional and positive in interactions with others and can establish rapport quickly
• Treats others with courtesy and respect
• Able to adjust his/her behaviour and communication to accommodate working styles and
perspectives of diverse individuals

Benefits

• Free English classes on off days

• Free roundtrip airfare and airport transfers
• Free accommodation
• Free shuttle to and from the office

Hunters International Sdn Bhd

Unit 25B, 6th Floor, Block C2, Dataran Prima, Jalan PJU 1/39, 47301, Petaling Jaya, Selangor. : 03 7496 7179