1.

*** Which of the following address classes’ represents 8-bit for a network and 24-bit
for a host IP Address?

A. Class A B. Class B

C. Class C D. Class D

2. A key feature of a server operating system is that ?

A. Provides P2P networking

B. Can also work as a Network OS

C. Provides only a GUI

D. Does not allow multiuser applications

3. The directory containing Microsoft Office ?

A. C Drive > Windows > Microsoft Office

B. C Drive > Program >Office > Microsoft Office

C. C Drive > Program Files> Microsoft Office

D. C Drive > Program Files> Microsoft> Microsoft Office

4. System restore allows you to?

A. Recover a missing or corrupted windows system

B. Recover the system immediately before reinstalling Windows

C. Revert windows to an earlier, properly working condition

D. Rebuild a failed Windows installation

5. You want to update printer drives, you do not have much know-how, as a senior
technician, identify the correct statement about updating printer drives?

A. Printer drivers need not be updated

B. Printer driver updates in addressing bugs.

 C. Printer driver updates should be tested in a production environment

D. Printer driver updates slow the print device by adding extra burden on it

6. You have admin privileges of printers connected to an enterprise network; you

want the user’s print jobs should be automatically routed to printed to a printer
that is currently idle. What configuration option will you use?

A. Set up a printer pool

B. Set print device auditing

C. Configure printer sharing options

D. Set printer priority to enable specific users to have a higher priority to the
printer than others.

7. In an enterprise environment, you have been assigned the task to connect a

printer to multiple identical print devices. Select the step you should perform to
achieve this?

A. Set printer priorities B. Set printer scheduling

C. Set printer pool D. Set auditing parameters.

8. Which one of the following components is used by a laser printer to transfer

images and text to paper?

A. Pickup roller B. Transfer roller

C. Feed roller D. Fuser

9. Your Computer is connected to the network but cannot communicate with other
machines on the network. How will you as a system technician identify the
problem using the command prompt?

A. Using the IPCONFIG

B. Using the TELNET command, check whether the computer connects to the web
server

C. Using the TELNET command, check whether the computer connects to the FTP
server

D. Using the PING command, check connectivity.

10. A address that is assigns to Private?

A. 169.254.00/16 B. 192.160.50.0/24

C. 127.0.0.0/8 D. 172.21.21.0/24

11. Removing unnecessary services and applications that are running in your device
can help to

A. Imprspeed B. Detect a virus

C. Increase memory space D. Save battery Life

12. Which of these is a security access control method where the 48-bit address
assigned to each network card is used to determine access to the network?

A. Network Addressing B. Static IP Addressing

C. MAC filtering D. Firmware updating

13. A1B1 Tech purchases anew printer, as the system admin, connects the printer
with a USB port. When he tries printing a word document, he gets the error
message, “There is no printer installed”. How do you resolve this?

A. Install the printer driver B. Choose another text app

C. Change the printer USB port D. Replace the printer

14. If you want to troubleshoot a CRT monitor, which action must you not perform?

A. Wear Safety goggles

B. Remove metal jewelry that she may be wearing

C. Remove the cover of the CRT monitor while it is connected to the power

D. Wear an ESD belt

15. What is the advantage of using a processor socket to provide an electrical

connection between a processor and the motherboard?

A. It supports other co-processor with motherboard

B. It passes data from processor to memory

L
 D. It enables you to replace the processor without soldering

16. A bar code reade

A. Converts binary formats into numbers

B. Converts numbers into binary format l

C. Converts binary formats into encrypted code

D. Converts bar code into numbers

17. You are assigned the responsibility of designing the system architecture for an
organization’s marketing department, where there multiple users for a single
desktop system. Identify the type of OS that you can deploy?

A. Windows 98 B. Embedded OS

C. Red Hat Linux D. Android OS

18. You need to install a server OS that supports a large network, provides support for
up to 8 processors in a server and supports clustering. Select the OS that meets
these requirements?

A. Windows 7 Enterprise B. Windows 7 Ultimate

C. Windows server 2008 R2 Standard

D. Windows Server 2008 R2 Enterprise

19. What is the most appropriate profile to be assigned to a staff member who
belongs to more than one departments in a company and may need to access the
profile from anywhere on the network?

A. Local User profile B. Roaming user profile

C. Administrative user profile D. Mandatory user profile

20. You work as a technician for a company, which has a windows 2003 Active
Directory-based network. All client computers in the company runs on windows
XP SP 2. To control and configure the server and network devices remotely, you
need to use command interface. Identify the protocol you should use to
accomplish this task?

A. FTP B. SMTP C. Telnet D. POP

21. Identify the step you need not to perform to resolve the hardware sound
problem?

A. Ensure all cables to and from the sound card are properly connected and check
windows volume option.

B. Ensure that the speakers are properly connected and turned on

C. Use Device Manager and check the video card hardware properties and
perform the required changes

D. Install, reinstall or uninstall the latest audio driver

22. A user reports that her computer has slowed down and takes more time in saving
data on the C drive. Identify the method that you, as a desktop technician, can
use to rectify the problem?

A. Use the defragment utility to arrange data on to contiguous blocks

B. Create a new partition from D and append it with drive C

C. Run chkdsk to repair the file system error

D. Format and reinstall Windows on the C drive

23. Which type of dynamic volume allows information to be retrieved by reading

from alternate sectors of two drives containing the same information?

A. Mirrored Volume (RAID 1) B. Simple Volume

C. Striped Volume D. Spanned Volume

24.*** Which of the following windows OS does not support dynamic disk?

A. Windows XP B. Windows 2000

C. Windows 7 D. MS DOS

25. Kofi join a company and desktop technician create his user account and sets the
option to change the password the first time the users logs in. Kofi changes the
password but late forget. How can he log on to his computer now?

A. He can create a new user account with the same name and log on

B. He can change the password again and log on

 C. He can request the administrator to change the password and then lon on

D. He can log on directly, without using a password.

26. Lisa downloads software from the Internet, but soon discovers that the software
is malware – infected. She wants to clean up her computer. Identify the tasks she
should perform?

A. Use AV and antimalware software to check and clean up the computer

B. Delete all files from the computer and use the windows tool for the cleanup

C. Use the windows tool to remove malwares and recheck for remnants of the
malware

D. Format all hard drive partitions and reinstall the OS

27.*** Which operation is performed by Trojan or Spyware?

A. Change booter Loader B. Destruct the data

C. Increase the memory D. Improve the speed

28. Which of the following measures will not help you reduce the power consumption
of your computer?

A. Increase brightness of the computer monitor

B. Configure the power management option

C. Configure hibernation when the computer is not in use.

D. Turn off the monitor when not working on the computer

29.*** How will you disable driver signing in Windows 7 Home edition?

A. Open the command prompt with a guest login and type disable driver.

B. Open the command prompt with administrative privileges and type driver sign
off

C. Open the command prompt with administrative privileges and type the bcdedit
command at the command prompt

D. Open the command prompt with administrative privileges and type disable
30. As a technician, a user reports problems with his computer hard drive. Help him
decide in which situation he will need to replace the hard drive?

A. The hard drive is not configured as a master or slave

B. The hard drive controller failed

C. There are bad sectors on the hard drive

D. The jumper on hard drive is not properly set

31. On a computer, there is 80 GB hard disk. You need to install windows 7, 64-bit
home edition. As per IT manager, data need not to be stored on the partition
where Windows is installed. How many minimum partitions do you need to create
on the hard disk?

A. No primary partition and two logical partitions

B. Two primary partition and two extended partitions

C. One primary partition and three extended partitions

D. One primary partition and two logical partitions

32.*** Identify firewire cables from the following lists

A. 4-pin and 8-pin B. 4-pin and 6-pin

C. 6-pin and 8-pin D. 2-pin and 4-pin

33. Mike needs to conduct a presentation on the importance of electrical safety.

During the presentation, a trainee wants to know about electrical safety tips.
Which of the following points is an incorrect electrical safety tip?

A. Connect a device with a three-pronged power plug in its appropriate power

outlet.

B. Make sure that the power cord does not have any defects and is unplugged

C. Ensure that the working environment is wet damp

D. Remove all jewelry before working with any electronic devices

34. A company which has a windows OS-based network. Since the company uses a
wired network. You have to minimize the risk of people stumbling over wires and
 cables. Identify the list of actions John should take to prevent tripping accidents in
the workplace.

A. Organize excess cables and secure them with zip ties. Place power supplies and
their cables in open areas, for ease of access

B. Use cable trays and plastic ducts to help organize cable runs. Organize excess
cables and secure them with zip ties

C. Use fiber optic cables. Place power supplies and their cables in open areas, for
ease of access

D. Use modular furniture with per-cut wire management holes. Leave wires and
cables loose to allow ease in shifting computer equipment.

35. Which of the following safety precautions a system technician should not take
when handling laser printers?

A. Never plug the device into extension cords or power strips

B. Do not drop any metallic items into the printer

C. Place objects on the power cord

D. Use the power cord supplied with the device.

36. Which of the following programs is used to address file system errors related to
read and write operations on a hard drive?

A. Defragmentation B. Disk Cleanup

C. Check Disk D. Scan Disk

37. As a technician when you are fixing a user’s computer. After installing the
motherboard on the computer, you find that power LED is not on. Identify a
solution to this problem.

A. Replace the power supply

B. Reverse the polarity of the power switch.

C. Reverse the polarity of HDD LEDx

D. Reverse the polarity of the power LED

38. As a technician when you have to resolved a problem by troubleshooting for a
user in a organization. Identify the last step that you should perform as per the
systematic approach toward problem solving

A. Verify, take preventive measures and document the troubleshooting process.

B. Chose the ticket or issue

C. Switch off the power and isolate the infected system.

D. Educate the user about the cause of the problem

39. Where can you check for Ethernet card connectivity while you are installing a new
Ethernet card?

A. Device Manager B. Internet Explorer

C. System tools D. System Support

40. Tony, a user, complains to a desktop technician that the time on the computer
clock is not updated. Scott advises Tony to change the time manually, but the
problem recurs when he restarts the computer the next time. Help him identity
the cause of the problem?

A. BIOS settings are protected with password

B. Firmware update is needed

C. Jumpers are not placed properly onto the hard drive

D. CMOS battery is not function and needs to be replaced