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Tasks
Resources
Assignments
Task ID Task Name Resource Name Work Start Finish % Work Complete
PAF and pricing
4 Sales 0 hrs Mon 6/4/07 Mon 6/4/07 0%
received by Sales
Assign members
Regional
of JPMC
5 Implementation 16 hrs Mon 6/4/07 Tue 6/5/07 0%
Implementation
Mgr
Team
Setup company
Implementation
6 information in 16 hrs Tue 6/12/07 Wed 6/13/07 0%
Coordinator
CustTrax
IM adds project
to Implementation
7 8 hrs Wed 6/6/07 Wed 6/6/07 0%
Implementation Mgr
Report
Determine if
Technical Implementation
8 8 hrs Mon 6/25/07 Mon 6/25/07 0%
Consultant is Mgr
needed
Receive fully
10 JPMC Legal 0 hrs Mon 6/4/07 Mon 6/4/07 0%
executed contract
Receive fully
10 Client 0 hrs Mon 6/4/07 Mon 6/4/07 0%
executed contract
Receive final
11 Credit 40 hrs Mon 6/4/07 Fri 6/8/07 0%
credit approval
Receive final
11 Compliance 40 hrs Mon 6/4/07 Fri 6/8/07 0%
credit approval
Obtain final client
12 sign-off on Client 16 hrs Tue 9/25/07 Thu 9/27/07 0%
program set-up
Obtain final client
Implementation
12 sign-off on 16 hrs Tue 9/25/07 Thu 9/27/07 0%
Mgr
program set-up
Schedule internal
Implementation
15 JPMC (CCS) 8 hrs Wed 6/6/07 Wed 6/6/07 0%
Mgr
team meeting
Conduct internal Implementation
16 16 hrs Thu 6/7/07 Fri 6/8/07 0%
team meeting Mgr
Client Implementation
18 8 hrs Mon 6/11/07 Mon 6/11/07 0%
introductory call Mgr
Schedule
Implementation
20 Discovery 24 hrs Tue 6/12/07 Thu 6/14/07 0%
Mgr
Meeting
Implementation
21 Send agenda 8 hrs Fri 6/15/07 Fri 6/15/07 0%
21 Send agenda 8 hrs Fri 6/15/07 Fri 6/15/07 0%
Mgr
Commercial Card
Implementation
23 program 8 hrs Fri 6/15/07 Fri 6/15/07 0%
Mgr
overview
Identify members
of client
24 Client 8 hrs Mon 6/4/07 Mon 6/4/07 0%
Implementation
Team
Begin
Implementation
25 documenting 16 hrs Mon 6/18/07 Tue 6/19/07 0%
Coordinator
PAF/CSW
Document
findings from Implementation
26 12 hrs Mon 6/18/07 Tue 6/19/07 0%
Discovery Coordinator
Meeting
Review and
distribute Implementation
27 4 hrs Tue 6/19/07 Tue 6/19/07 0%
Discovery Mgr
Meeting minutes
Create initial
customized
Implementation
28 Project Plan to 16 hrs Wed 6/20/07 Thu 6/21/07 0%
Coordinator
reflect target
dates
Send
implementation
Implementation
29 resource 16 hrs Mon 6/18/07 Tue 6/19/07 0%
Mgr
documents for
review
Define Program
Goals, estimated
30 Client 64 hrs Mon 6/18/07 Wed 6/27/07 0%
number of cards
and annual spend
Schedule
Implementation
32 Implementation 24 hrs Mon 6/18/07 Wed 6/20/07 0%
Mgr
Meeting
Set agenda for
Implementation
33 Implementation 8 hrs Thu 6/21/07 Thu 6/21/07 0%
Mgr
Meeting
Prepare
Implementation
34 PaymentNet 8 hrs Thu 6/21/07 Thu 6/21/07 0%
Mgr
demo site
Conduct
Implementation
35 Implementation 8 hrs Fri 6/22/07 Fri 6/22/07 0%
Mgr
Meeting
Schedule weekly
Implementation
36 status conference 8 hrs Mon 6/25/07 Mon 6/25/07 0%
Mgr
calls
Document the
findings of the Implementation
37 16 hrs Mon 6/25/07 Tue 6/26/07 0%
Implementation Mgr
Meeting
Debrief with
internal Implementation
38 8 hrs Wed 6/27/07 Wed 6/27/07 0%
implementation Mgr
team
Determine cycle
43 Client 40 hrs Mon 6/25/07 Fri 6/29/07 0%
date
Determine
44 Client 40 hrs Mon 6/25/07 Fri 6/29/07 0%
payment method
Determine card
45 Client 40 hrs Mon 6/25/07 Fri 6/29/07 0%
delivery method
Address/introduce
46 secure data export Client 20 hrs Mon 6/25/07 Wed 6/27/07 0%
requirements
Address/introduce
Implementation
46 secure data export 20 hrs Mon 6/25/07 Wed 6/27/07 0%
Mgr
requirements
Complete
Implementation
48 CustTrax, assign 40 hrs Wed 6/27/07 Tue 7/3/07 0%
Coordinator
company number
EDS set up tables
84 & 85 Implementation
49 40 hrs Wed 6/27/07 Tue 7/3/07 0%
(company Coordinator
information)
EDS set up table
Implementation
50 69 in EDS (if 40 hrs Wed 6/27/07 Tue 7/3/07 0%
Coordinator
Special Handling)
Review
Implementation
51 cardholder auth 8 hrs Wed 6/27/07 Wed 6/27/07 0%
Coordinator
parms
Complete CAP Implementation
52 40 hrs Tue 9/18/07 Mon 9/24/07 0%
worksheet Coordinator
Provide Cheat
Implementation
53 Sheet for Data 16 hrs Tue 9/25/07 Wed 9/26/07 0%
Coordinator
Entry
Determine Implemenation
54 8 hrs Wed 6/27/07 Wed 6/27/07 0%
liability Coordinator
Provide name and
56 statement address Client 40 hrs Thu 6/28/07 Wed 7/4/07 0%
for central bill(s)
Retrieve Central
Bill account Implementation
57 8 hrs Thu 7/5/07 Thu 7/5/07 0%
number in Coordinator
CustTrax
Set up Central
Implementation
58 Bill in EDS (N 8 hrs Fri 7/6/07 Fri 7/6/07 0%
Coordinator
screen)
Provide Central
Implementation
59 Bill information 8 hrs Mon 7/9/07 Mon 7/9/07 0%
Coordinator
back to client
Determine if
61 custom MCC Client 40 hrs Mon 6/25/07 Fri 6/29/07 0%
groups are needed
Client submits
62 custom MCC Client 80 hrs Mon 7/2/07 Fri 7/13/07 0%
group(s)
Set up custom Implementation
63 40 hrs Mon 7/16/07 Fri 7/20/07 0%
MCC in EDS Coordinator
Submit
PaymentNet Implementation
65 8 hrs Wed 7/4/07 Wed 7/4/07 0%
schema request Coordinator
form
Notification of
completion of JPMC
66 16 hrs Thu 7/5/07 Fri 7/6/07 0%
PaymentNet site Technical
setup
Verify site set up,
Implementation
67 complete QC on 16 hrs Mon 7/9/07 Tue 7/10/07 0%
Mgr
set up
Implementation
68 Create PA login 16 hrs Wed 7/11/07 Thu 7/12/07 0%
Mgr
Determine card
70 design (custom, Client 24 hrs Mon 6/25/07 Wed 6/27/07 0%
logo, or generic)
Submit card
72 design Client 24 hrs Thu 6/28/07 Mon 7/2/07 0%
specifications
Submit
Implementation
73 specifications for 8 hrs Tue 7/3/07 Tue 7/3/07 0%
Mgr
proof
Implementation
74 Receive proof 80 hrs Wed 7/4/07 Tue 7/17/07 0%
Mgr
74 Receive proof Vendor Mgmt 80 hrs Wed 7/4/07 Tue 7/17/07 0%
Submit proof to
75 client for Vendor Mgmt 8 hrs Wed 7/18/07 Wed 7/18/07 0%
approval
76 Sign off on proof Client 16 hrs Thu 7/19/07 Fri 7/20/07 0%
Confirm Vendor
Mgmt has Implementation
77 8 hrs Mon 7/23/07 Mon 7/23/07 0%
received proof Mgr
approval
Assign institution
78 Vendor Mgmt 40 hrs Tue 7/24/07 Mon 7/30/07 0%
ID / source code
Complete custom
79 Vendor Mgmt 240 hrs Tue 7/31/07 Mon 9/10/07 0%
plastic
Confirm stock Implementation
80 40 hrs Tue 9/11/07 Mon 9/17/07 0%
availability Mgr
Submit card
82 design Client 24 hrs Thu 6/28/07 Mon 7/2/07 0%
specifications
Submit
Implementation
83 specifications for 8 hrs Tue 7/3/07 Tue 7/3/07 0%
Mgr
proof
Implementation
84 Receive proof 80 hrs Wed 7/4/07 Tue 7/17/07 0%
Mgr
84 Receive proof Vendor Mgmt 80 hrs Wed 7/4/07 Tue 7/17/07 0%
Submit proof to
85 client for Vendor Mgmt 8 hrs Wed 7/18/07 Wed 7/18/07 0%
approval
86 Sign off on proof Client 16 hrs Thu 7/19/07 Fri 7/20/07 0%
Confirm Vendor
Mgmt has Implementation
87 8 hrs Mon 7/23/07 Mon 7/23/07 0%
received proof Mgr
approval
Assign institution
88 Vendor Mgmt 40 hrs Tue 7/24/07 Mon 7/30/07 0%
ID / source code
Preliminary set up
Implementation
90 of PaymentNet 24 hrs Fri 7/13/07 Tue 7/17/07 0%
Mgr
screens
Design account
92 code structure for Client 80 hrs Mon 6/25/07 Fri 7/6/07 0%
PaymentNet
Design account
Implementation
92 code structure for 80 hrs Mon 6/25/07 Fri 7/6/07 0%
Mgr
PaymentNet
Prepare
accounting code
93 Client 160 hrs Mon 7/9/07 Fri 8/3/07 0%
import file
(ACTT Import)
Import
accounting code
94 file (ACTT Client 24 hrs Mon 8/6/07 Wed 8/8/07 0%
Import) into
PaymentNet
Design hierarchy
96 access structure Client 120 hrs Mon 6/25/07 Fri 7/13/07 0%
for PaymentNet
Design hierarchy
Implementation
96 access structure 120 hrs Mon 6/25/07 Fri 7/13/07 0%
Mgr
for PaymentNet
Prepare hierarchy
97 import file (HIER Client 80 hrs Mon 7/16/07 Fri 7/27/07 0%
Import)
Import hierarchy
file (HIER
98 Client 24 hrs Mon 7/30/07 Wed 8/1/07 0%
Import) into
PaymentNet
Select security
100 data for card Client 400 hrs Mon 6/25/07 Fri 8/31/07 0%
activation
Select secure
method to submit
101 Client 80 hrs Mon 6/25/07 Fri 7/6/07 0%
cardholder files to
JPMC
Select
102 PaymentNet user Client 80 hrs Fri 6/22/07 Thu 7/5/07 0%
id format
Determine
Cardholder
104 Client 24 hrs Mon 9/3/07 Wed 9/5/07 0%
application
method
Determine
Cardholder Implementation
104 24 hrs Mon 9/3/07 Wed 9/5/07 0%
application Mgr
method
QC on CAP,
Implementation
106 SHC, and all 8 hrs Mon 10/8/07 Tue 10/9/07 0%
Coordinator
EDS tables
Prepare
spreadsheet list of
107 Client 80 hrs Thu 9/6/07 Wed 9/19/07 0%
cardholders and
important data
Prepare secure
file with
108 Client 8 hrs Thu 9/20/07 Thu 9/20/07 0%
cardholder
spreadsheet
Submit
cardholder
109 Client 4 hrs Tue 9/25/07 Tue 9/25/07 0%
applications /
spreadsheet
Notify Customer
Service regarding
Implementation
110 incoming apps (if 8 hrs Tue 9/25/07 Wed 9/26/07 0%
Coordinator
greater than 250
cards)
Update CustTrax
for Customer
Implementation
111 Service; include 8 hrs Wed 9/26/07 Thu 9/27/07 0%
Coordinator
any important
notes
Update CustTrax
for Customer Implementation
112 8 hrs Mon 6/4/07 Mon 6/4/07 0%
Service, add any Coordinator
important notes
QC / Review
cardholder Implementation
113 48 hrs Tue 9/25/07 Wed 10/3/07 0%
application Mgr
spreadsheet
Submit NBA
"Heads Up"
Implementation
114 notification 4 hrs Wed 10/3/07 Wed 10/3/07 0%
Coordinator
(request card
numbers in notes)
Implementation
115 Prepare NBA 16 hrs Thu 10/4/07 Fri 10/5/07 0%
Coordinator
Implementation
116 Submit NBA 4 hrs Mon 10/8/07 Mon 10/8/07 0%
Coordinator
JPMC
Run "batch
117 Commercial 16 hrs Mon 6/4/07 Tue 6/5/07 0%
doctor" on NBA
Operations
Make changes to
118 NBA (if Client 8 hrs Wed 6/6/07 Wed 6/6/07 0%
necessary)
Separate records
needing manual
Implementation
119 processing, 4 hrs Thu 6/7/07 Thu 6/7/07 0%
Coordinator
submit to new
accounts
Submit NBA JPMC
120 "Real Deal" Commercial 2 hrs Thu 6/7/07 Thu 6/7/07 0%
notice to EDS Operations
Confirm "Real Implementation
121 2 hrs Thu 6/7/07 Thu 6/7/07 0%
Deal" date Coordinator
Process NBA and
122 EDS 16 hrs Fri 6/8/07 Mon 6/11/07 0%
print cards
Process NBA and
122 FDR 16 hrs Fri 6/8/07 Mon 6/11/07 0%
print cards
Process NBA and
122 JPMC 16 hrs Fri 6/8/07 Mon 6/11/07 0%
print cards
Spot check
Implementation
123 records created, 8 hrs Tue 6/12/07 Tue 6/12/07 0%
Coordinator
confirm SHC
124 Mail cards JPMC 4 hrs Wed 6/13/07 Wed 6/13/07 0%
Screen Scrape for
Implementation
125 MCC's (if 8 hrs Wed 6/13/07 Thu 6/14/07 0%
Coordinator
multiple used)
Screen Scrape for
Auth Parms Implementation
126 8 hrs Thu 6/14/07 Fri 6/15/07 0%
(Individual Coordinator
Liability)
Receipt of cards Implementation
127 40 hrs Wed 6/13/07 Wed 6/20/07 0%
by client Coordinator
Prepare CRM Implementation
129 16 hrs Thu 9/6/07 Fri 9/7/07 0%
demo site Mgr
Prepare Excel Implementation
130 16 hrs Mon 9/10/07 Tue 9/11/07 0%
CRM template Mgr
Conduct CRM
Implementation
131 demo and review 16 hrs Wed 9/12/07 Thu 9/13/07 0%
Mgr
CRM template
Complete and
132 submit CRM Client 40 hrs Fri 9/14/07 Thu 9/20/07 0%
template in Excel
Set up CRM
Implementation
133 template in 24 hrs Fri 9/21/07 Tue 9/25/07 0%
Mgr
system
Prepare and
submit CRM
134 Client 40 hrs Wed 9/26/07 Tue 10/2/07 0%
approver import
file
Load CRM
Implementation
135 approver import 16 hrs Wed 10/3/07 Thu 10/4/07 0%
Mgr
file
Run test
Implementation
136 application in 24 hrs Fri 10/5/07 Tue 10/9/07 0%
Mgr
system with client
Notify Customer
Service regarding
Implementation
137 incoming apps (if 8 hrs Wed 10/10/07 Wed 10/10/07 0%
Coordinator
greater than 250
cards)
Update CustTrax
for Customer
Implementation
138 Service; include 8 hrs Thu 10/11/07 Thu 10/11/07 0%
Coordinator
any important
notes
Provide client
Implementation
139 sample CRM 8 hrs Fri 10/12/07 Fri 10/12/07 0%
Mgr
instructions
Cardholders
140 begin completing Client 0 hrs Fri 10/12/07 Fri 10/12/07 0%
applications
Receipt of cards
141 Client 80 hrs Mon 10/15/07 Fri 10/26/07 0%
by cardholders
Determine if
account code
defaults per MCC
143 Client 40 hrs Mon 7/9/07 Fri 7/13/07 0%
will be used at
hierarchy and/or
card level
Determine if
account code
defaults per MCC Implementation
143 40 hrs Mon 7/9/07 Fri 7/13/07 0%
will be used at Mgr
hierarchy and/or
card level
Prepare MCC
Accounting Code
import file
144 (MCCI Import Client 80 hrs Mon 8/6/07 Fri 8/17/07 0%
and/or MCHI
Import) (if
necessary)
Import MCC
Accounting Code
145 Client 48 hrs Mon 8/20/07 Mon 8/27/07 0%
file into
PaymentNet
Identify any
merchant
147 enrollment Client 24 hrs Mon 6/25/07 Wed 6/27/07 0%
requirements (if
necessary)
Coordinate
merchant
enrollment with
148 JPMC 480 hrs Thu 6/28/07 Wed 9/19/07 0%
Chase Merchant
Services (if
necessary)
Notify merchants
149 of new program Client 480 hrs Mon 6/25/07 Fri 9/14/07 0%
(if necessary)
Prepare
cardholder profile Implementation
151 24 hrs Fri 7/13/07 Tue 7/17/07 0%
import file (USEI Mgr
Import)
Import cardholder
152 profile file into Client 24 hrs Wed 7/18/07 Fri 7/20/07 0%
PaymentNet
Prepare
cardholder
Implementation
153 hierarchy import 24 hrs Thu 8/2/07 Mon 8/6/07 0%
Mgr
file (EMPL
Import)
Import cardholder
154 hierarchy file into Client 24 hrs Tue 8/7/07 Thu 8/9/07 0%
PaymentNet
Identify non-
cardholders that
155 require Client 24 hrs Wed 7/18/07 Fri 7/20/07 0%
PaymentNet
access
Prepare non-
cardholder import
156 Client 24 hrs Mon 7/23/07 Wed 7/25/07 0%
file (NCHI
Import)
Import non-
157 cardholder file Client 24 hrs Thu 7/26/07 Mon 7/30/07 0%
into PaymentNet
Review existing
mappers and
159 Client 40 hrs Mon 6/25/07 Fri 6/29/07 0%
select generic,
flex or custom
Submit sample
accounting codes
161 Client 40 hrs Mon 7/9/07 Fri 7/13/07 0%
for purposes of
test file
If flex mapper,
162 select & set up Client 16 hrs Mon 7/16/07 Tue 7/17/07 0%
fields
If flex mapper,
Implementation
162 select & set up 16 hrs Mon 7/16/07 Tue 7/17/07 0%
Mgr
fields
Prepare test file
Implementation
163 for generic or flex 40 hrs Wed 7/18/07 Tue 7/24/07 0%
Mgr
mapper
Perform testing
164 on the mapper Client 40 hrs Wed 7/25/07 Tue 7/31/07 0%
test file
Provide feedback
165 Client 8 hrs Wed 8/1/07 Wed 8/1/07 0%
on testing results
Deploy mapper to
Implementation
166 client 24 hrs Thu 8/2/07 Mon 8/6/07 0%
Mgr
PaymentNet site
Identify fields
168 needed for Client 24 hrs Mon 7/2/07 Wed 7/4/07 0%
Mapper
Design custom
mapper Technical
169 40 hrs Thu 7/5/07 Wed 7/11/07 0%
specification Consultant
document
Request for
custom mapper Technical
170 8 hrs Thu 7/12/07 Thu 7/12/07 0%
specification Consultant
estimate
Obtain technical
specs and verify Technical
171 16 hrs Fri 7/13/07 Mon 7/16/07 0%
timing and Consultant
pricing
Obtain technical
specs and verify Implementation
171 16 hrs Fri 7/13/07 Mon 7/16/07 0%
timing and Mgr
pricing
Sign-off on
custom mapper
172 Client 16 hrs Tue 7/17/07 Wed 7/18/07 0%
spec for
programming
Program custom
Technical
173 mapper and 240 hrs Thu 7/19/07 Wed 8/29/07 0%
Consultant
generate test file
Perform testing
174 on the custom Client 40 hrs Thu 8/30/07 Wed 9/5/07 0%
mapper test file
IF NECESSARY,
make
Technical
175 programming 40 hrs Thu 9/6/07 Wed 9/12/07 0%
Consultant
corrections and
re-test
Sign-off on
176 custom mapper Client 16 hrs Thu 9/13/07 Fri 9/14/07 0%
programming
Deploy custom
Technical
177 mapper to 24 hrs Mon 9/17/07 Wed 9/19/07 0%
Consultant
PaymentNet site
Complete General
Information Setup
179 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
screen
configuration
Design and setup
180 PaymentNet Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
Welcome Screen
Complete
Accounting Code
181 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
Setup screen
configuration
Complete Billing
182 Cyle screen Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
configuration
Complete
Accounting Cycle
183 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
screen
configuration
Complete
Approval level /
184 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
E-mail screen
configuration
Input custom e-
mail message on
185 Edit E-mail Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
Message screen
(if necessary)
Complete Default
186 Screen View Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
configurations
Complete
Merchant
187 Classification Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
Setup screen
configuration
Select reports on
Report Setup
188 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
screen
configuration
Complete
Transaction Edit /
189 Client 16 hrs Tue 10/2/07 Wed 10/3/07 0%
Viewable screen
configuration
Schedule date and
location for
Implementation
192 Program 80 hrs Mon 8/27/07 Fri 9/7/07 0%
Mgr
Administrator
training
Schedule date and
location for
192 Program Client 80 hrs Mon 8/27/07 Fri 9/7/07 0%
Administrator
training
Fill out
PaymentNet Implementation
193 24 hrs Mon 9/10/07 Wed 9/12/07 0%
Training Request Mgr
Form
Send Welcome
Packet to SLC Implementation
194 16 hrs Thu 9/13/07 Fri 9/14/07 0%
visitor (if Mgr
applicable)
Attend Program
195 Administrator Client 16 hrs Mon 9/17/07 Tue 9/18/07 0%
level training
Deliver
PaymentNet
196 documentation to Trainer 40 hrs Wed 9/19/07 Tue 9/25/07 0%
Program
Administrator
Select cardholder
198 Client 24 hrs Mon 9/10/07 Wed 9/12/07 0%
training methods
Set up tracking of
199 Learning Website Training 8 hrs Thu 9/13/07 Thu 9/13/07 0%
(if necessary)
Select / develop /
customize
200 Client 40 hrs Fri 9/14/07 Thu 9/20/07 0%
cardholder
training materials
Schedule
201 cardholder Client 16 hrs Fri 9/21/07 Mon 9/24/07 0%
training
Conduct
202 cardholder Client 40 hrs Tue 9/25/07 Mon 10/1/07 0%
training
Create / Review
204 program "Policies Client 240 hrs Mon 6/25/07 Fri 8/3/07 0%
and Procedures"
Customize,
finalize forms,
205 documents, Client 80 hrs Mon 8/6/07 Fri 8/17/07 0%
memos, etc. for
program rollout
Assign ongoing
JPMC Client
207 client relationship 40 hrs Mon 6/25/07 Fri 6/29/07 0%
Relations
management team
Close first month
Implementation
208 accounting cycle 176 hrs Mon 10/29/07 Tue 11/27/07 0%
Mgr
with mapper
Prepare
Implementation
209 Transition 40 hrs Wed 11/28/07 Tue 12/4/07 0%
Mgr
Document
Conduct internal
Implementation
210 program review 40 hrs Wed 12/5/07 Tue 12/11/07 0%
Mgr
for transition
Schedule
Implementation
211 transition meeting 24 hrs Wed 12/12/07 Fri 12/14/07 0%
Mgr
with Client
Conduct
Implementation
212 transition meeting 8 hrs Mon 12/17/07 Mon 12/17/07 0%
Mgr
with client
Change Status on
Implementation
214 Imp report to 16 hrs Tue 12/18/07 Wed 12/19/07 0%
Mgr
"complete"
Send customer
215 JPMC 160 hrs Thu 12/20/07 Wed 1/16/08 0%
survey
Conduct a
debriefing
Implementation
216 internal 40 hrs Thu 1/17/08 Wed 1/23/08 0%
Mgr
educational
meeting