CONTENTS
Unit Topics
1. A job for me (p. 7)
2. It hurts! (p. 16)
3. I’ve got a cold (p. 26)
4. I can’t breathe! (p. 36)
5. The pain in my chest (p. 45)
6. Upset stomach (p. 53)
7. I’m a diabetic (p. 61)
8. It burns when I pee (p. 70)
Communication
skills
● different pharmacy ● job interview
roles
● other healthcare
professionals
● dosage forms ● asking open and
● routes of administra­ closed questions
tion ● giving advice
● pain relief
● cold remedies ● patient interview
● PILs and SPCs
● respiratory system ● prescription recep­
● asthma manage­ tion
ment
● OTC and POM
categories
● cardiovascular ● explaining a pro­
system cedure and giving
● cardiovascular instructions (taking
medication blood pressure)
● digestive system
● medication for
gastrointestinal
disorders
● endocrine system ● handing out pre­
● diabetes manage­ scription medication
ment
● dispensing a pre­
scription
● urinary system ● making a referral
● cystitis management ● politely refusing
a sale
● giving directions for
medication use
Contents    3·
  9. Where are the condoms? ● contraception
● childhood ailments
(p. 80)
10. It’s an emergency (p. 87) ● emergency supply ● giving emergency
● prescribing errors supply
● smoking cessation ● telephone conver­
sations
11. We’re going on holiday ● first aid kit ● writing emails
● travel medicine
(p. 95)
12. I’ve made a mistake (p. 101) ● dispensing errors ● apologising for
and near misses dispensing errors
● writing formal letters
13. In a lab (p. 110) ● laboratory equip­
ment
● chemical nomencla­
ture
● scientific articles
14. Revision (p. 119)
Speaking activities (p. 127)
The periodic table of the elements (p. 131)
Answer key (p. 132)
Key to pronunciation (p. 151)
Word list (English-Polish) (p. 152)
Word list (Polish-English) (p. 162)
References (p. 172)

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4    Contents