A

SYNOPSIS ON

“GRIVENCE REDRASSAL AND FEEDBACK

MANAGEMENT”
Submitted By
1. Torpe Vaishali D. Enroll No:1715600224
2. Kawade Sonali D. Enroll No:1615600112
4. Jadhav Shital A. Enroll No:1715600216
3. Patare Arati S. Enroll No:1615600093

Under Guidance

Prof. Kurkute I.S.

DEPARTMENT OF COMPUTER ENGINEERING

Ashok Institute of Engineering & Technology, (Polytechnic) (2018-2019)

 Ashok Institute of Engineering & Technology Polytechnic
A/P. Ashoknagar, Tal. Shrirampur, Dist. Ahmednagar, INDIA-413717

CERTIFICATE

Has successfully submitted synopsis on

“Grievance Redrassal and Feedback

Management ”

Submitted By,

1. Torpe Vaishali D. Enroll No:1715600224

2. Kawade Sonali D. Enroll No:1615600112

3. Jadhav Shital A. Enroll No:1715600216

4. Patare Arati S. Enroll No:1615600093

As partial fulfilment of Diploma course in COMPUTER ENGINEERING under the

Maharashtra State Board Of Technical Education, Mumbai during academic year 2018-2019

The said work has been assessed by us and we are satisfied that the same is up to the
standard envisaged for the level of the course, and that the said work may be presented to the
external examiner.

(Prof. Kurkute I.S.) (Prof. Kurkute I.S.)

GUIDE Project Coordinators

(Prof. Ghogare V.D.) (Prof. Kadu A.)

HOD PRINCIPAL

INSTITUTE CODE-1560
 1. ABSTRACT
1.1 Indroduction:-
The purpose of this project is to provide the complaints for different facilities and
unavailability and getting resources and getting reply from the management .student or parent
may have complaints about the resource and facilities provided by institute they will be given
an id for each complaint, where they can check follow up, when they have a complaint to
register. The id will get converted to complaints and get assigned to the management who is
involve in handling that complaint. The complaints can be assigned to different things and
will get tracked to closure. The person handling the complaint will have the facility to
communicate with the student via id through the this system.

1.2 Existing System:

The existing Complaint Management system, In Existing System student of the
Organization has to Visit the Organization Whenever they have any Complaints regarding the
Products or Resources of the Organization, This wastes lot Of time When ever a Student of
any class requires service from the Institute, he required moving to the respective staff and
then he required to submit the compliant to the specified officer. The problem is written in
paper and will be submitted at the Institute. Then the Management will look after it and then
he will take care about the Students problems. After that the Institute will enquire and allocate
the problem to the specified person in that department. The person will enquire the problem
and then rectifies it.

1.3 Limitations in existing system

 
Here in the existing system the Student need to visit the organization.

The current system is very slow in access.

The complete current system is manual system and it will not provide any kind of
security to the data.

1.4 PROPOSED SYSTEM:

In the proposed system we have the following new implementations: Users of the
system, Management of the Complaint Management System. Here again any number of
groups can be assumed. The complaints can be assigned to different persons and will get
tracked to closure. The person handling the complaint will have the facility to communicate
with the Student via id through the system.The proposed system is automated process of
sending request through the web based system. The complaints can be sent easily by the
Student from anywhere. The services are given through the system are through the id.
 2. SYSTEM REQUIREMENT

2.1 Hardware Requirement:-

1) Dual Core or Above

2) 500MB Ram.

3) 250GB Hard Disk.

2.2 Software Requirement:-

1) Java JDK 1.7.

2) Tomcat 8 or above.
3) My SQL Database Server.
4) Any Browser.
 3.ADVANTAGES & DISADVANTAGES

3.1 Advantages:-

The Advantages of the proposed system are:

1. The proposed system is completely automated system.

2. The Student can easily access their database.

3. The id facility provides the Student interaction with handling team.

4. This also provides security for the Student information.

3.2 Disadvantages:-

1. Costly as it requires Computer System with LAN.

2. Student must have knowledge of computer.

 5. REFERENCES

1) “Java: The Complete Reference” book by Herbert Schildt.

2) W3School HTML/CSS Tutorials, References and Examples @
http://www.w3schools.com/. (W3School is not related to W3C).
3) Code E. F., "A Relational Model of Data for Large Shared Data Banks",
Communications of the ACM, vol. 13, issue 6, pp. 377–387, June 1970.

4) The online Java tutorial @ http://docs.oracle.com/javase/tutorial/. (The authoritative

source.).