Allen D.

Fowlkes
West Monroe, LA 71291 ▪ (318) 376-7724 ▪ adfowlkes@gmx.com

PROFESSIONAL EXPERIENCE
9/2018 – Present, Associate, Kohl's, Monroe, LA
● Unloaded trucks.
● Temporarily stocked item on cart to go to floor.
● Maintained cleanliness of area.
12/2012 – 11/2017, Operations Specialist I, J.P. Morgan Chase, Inc., Monroe, LA
● Pulled, delivered and refiled documents and files according to organizational guidelines.
● Documented and tracked loan files for research.
● Utilized database software for document and file research.
11/2012, Laborer, Bayou Power Washing, West Monroe, LA
● General cleaning of vent hoods of eating establishments, parking lots, vehicles, residences, etc.
● Operated power washers with burner, and used materials such as water, cleaning agents,
brushes, cloths, and hoses.
● Maintain vent hood filter fan belts.
04/2006 – 10/2012, Media Handler, Hewlett-Packard (Managed Business Solutions, LLC.), Houston, TX
● Monitored and operated media systems and applications and monitored/maintained servers for
trade customer.
● Received trouble tickets and spoke to customer over the phone to resolve issue, escalating ticket
when necessary.
● Proficiency in generating and managing (editing, escalating, and merging) of trouble tickets.
● Performed media management responsibilities which include vaulting of media and running
media initialization jobs to write internal labels, preparing incoming media appropriately.
03/2004 – 12/2004, Alien Labor Certification (ALC) Processor, Texas Workforce Commission
(Employee Partners), Austin, TX
● Reviewed the ALC applications for compliance to the Department of Labor regulations.
● Prepared correction letters if necessary.
● Responsibilities included daily customer service interaction with employers and/or their
attorneys.
03/2003 – 02-2004, Intelligence Analyst S-2/S-3, Mississippi National Guard, SPC/E-4
● Collected, organized, and performed data analysis of relevant information of individual/group
activity.
● Briefed key personnel concerning action/reaction based on the relevant information.
01/2000-04/2000, Cashier, Kroger Food Co., Bartlett, TN
● Checked/entered prices for food products.
● Processed personal checks/credit cards for customer according to company guidelines.
01/1999 – 02/2004, Internal Revenue Service, (Science Applications International Corporation),
Memphis, TN
● Scheduled job tasks in accordance with scheduling rules.
● Supervised, managed, and tracked workflow.
● Updated management and oncoming shift leaders of production status.
● Tracked accountability of contract employees and briefed site supervisor of any issues.
● Monitored and controlled computer systems and manual/automated tape loaders.
SKILLS:
● Customer Service
● Typing
● Team Player
● Willingness to learn [product/processes]
TECHNICAL SKILLS:
● Operating Systems: Windows (3.1-10)
● Software: Microsoft Office (Word, Excel, Outlook, Access)
● Browsers: Internet Explorer, Mozilla Firefox, Google Chrome

EDUCATION
Commonwealth Institute of Funeral Service, Houston, TX, 2011-2012
Diploma, West Memphis High School, West Memphis, AR.