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SECTION C

EMPLOYER’S REQUIREMENTS
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

CONTENTS

Page

1. HP Servers and Storage Support Maintenance C/1

2. General Requirements C/1

3. Server/Storage Hardware Description C/2

4. Terms & Conditions C/6

5 Support Terms C/6

____________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/(Contents) April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

1. HP Servers and Storage Support Maintenance

Statement of Work and Business Requirements


To maintain hardware warranty, hardware support, Operating System level support
and operation of the existing HP Servers, Blades Chassis / Servers, HP 3PAR F400
and EVA 8000 Storage Area Network.

2. General Requirements
The Scope of work covers the Comprehensive Annual maintenance of HP Servers, Blade-
Chassis and HP 3PAR F400, EVA 8000 Storage Area Network with Operating System
Level support, mentioned in Parts and Services listed in Section 1.3, Server/Storage
Hardware Description.

The duration of the AMC shall be 1 Year initially and subsequently extended annually by
mutual agreement. ASHGHAL reserves the right to invite fresh quotation at its discretion
any time during the duration of the comprehensive Annual Maintenance Contract.

(1) The AMC duration shall be for 1 calendar year starting from the Commencement
Date as stated in the Contract Agreement‎.

(2) All new parts used for the repair of the equipment and ancillary materials will be
delivered, free of cost, including all necessary installation and setup required to
make the equipment operational. Delivery of all contracts of supply items shall be
to the premises of ASHGHAL or any other location indicated by ASHGHAL.

(3) As part of the AMC, a Preventive maintenance should be performed on the first
week of every Quarter. The Preventive Maintenance Service report should
contains a check list of the works carried out on all the hardware devices. If any
hardware issues found, it should be fixed/replaced as soon as possible. The
Service Report shall be signed off only after hardware issues fixed.

(4) Contractor shall provide qualified engineers and technicians to perform the
required maintenance services, having a minimum of 3 years of experience in the
similar field.
(5) During the preventive maintenance period, technician travel time, labors and
spares should be offered with NO additional cost. (The spare parts includes Disk
Drive / Processor /Motherboard / Power supply / RAM / Array Controller / Array
Controller Battery / LAN cards / HBA Card / Blade Chassis FANs, Interconnect
Switches, ILO, All Spare connected to Blade Chassis etc.)

(6) Any equipment removed from ASHGHAL offices for repair and not returned in
working conditions for a period of more than 2 days will require a suitable
replacement to be made available free of charge.

(7) Equipment tests will be carried out along with ASHGHAL (System Administration
Team), upon completion of maintenance activity.

(8) A Service Desk Telephone Number and email address should be provided for
ASHGHAL personnel to report any issues during 24 / 7.

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/1 April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

(9) Contractor should provide the primary focal point of contact, Emergency
contact details and an escalation matrix.

(10) Contractor should maintain a repository of the spare hardware parts for the
HP devices mentioned in section 1.3 and its components inside Qatar.

(11) Contractor should response within 6 Hours once the Service Request is
logged to their Helpdesk Support Service.

(12) Contractor Should provide Standby Hardware if the repair or replacement time
slaps more than 24 hours

(13) Contractors Mandatory Requirements:

a. The Contractor must quote with a back to back support agreement from
HP.

b. The Contractor must quote with 6 hours call – to – repair as a minimum


acceptable support level.

c. The Contractor should be a Certified HP Platinum Partner - Converged


Infrastructure.

d. The Contractor should be a Certified HP Service Gold Expert Partner.

e. The Contractor should have at least 10 to 15 years of experience in Qatar.

f. The Contractor should be able to provide Local Support on 24 x 7 x 365


basis with maximum 6 hours response time

g. The Contractor should have a minimum on 10 Certified HP Engineers;


locally based in Qatar.

h. The Contractor should be able to deliver Installation and Support Services


inside of Doha; across scattered locations within Qatar.

3. Server/Storage Hardware Description:


The following list of hardware shall be included in the Annual Maintenance
Contract.

ASHGHAL

HQ
MODEL S/N P/N
BladeSystem C7000 Enclosure ( Blade
GB8724JDHA 412152-B21
Enclosure-01)
ProLiant BL460c G1 CZJ722047D 416656-B21
ProLiant BL460c G1 CZJ722047G 416656-B21
ProLiant BL460c G1 CZJ7300024 416656-B21

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/2 April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

ProLiant BL460c G1 CZJ730001X 416656-B21


WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1339T0LC HPQ
WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1121T156 HPQ
BladeSystem C7000 Enclosure ( Blade
GB87108A63 412152-B21
Enclosure 02)
ProLiant BL460c G1 CZJ73308VR 435459-B21
ProLiant BL460c G1 CZJ7370323 435459-B21
ProLiant BL460c G1 GB8830X6SX 447707-B21
ProLiant BL460c G1 CZJ74205ZV 416656-B21
ProLiant BL460c G1 GB8913LLVN 447707-B21
ProLiant BL460c G1 GB8830X6TA 447707-B21
ProLiant BL460c G1 CZJ722047U 447707-B21
ProLiant BL460c G6 CZJ01801RN 507864-B21
ProLiant BL460c G6 GB89437PCH 507864-B21
ProLiant BL460c G6 GB89437PD0 507864-B21
WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1106T0MB HPQ
WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1106T0H1 HPQ
Brocade 4/24 SAN Switch for HP c-
Class BladeSystem AE372A
Brocade 4/24 SAN Switch for HP c-
Class BladeSystem AE372A
BladeSystem c7000 Enclosure ( Blade
GB8913LLW2 412152-B21
Enclosure 03)
ProLiant BL460c G1 GB8913LLW1 447707-B21
ProLiant BL460c G1 GB8830X6XY 447707-B21
ProLiant BL460c G1 GB8830X6XM 447707-B21
ProLiant BL460c G1 GB8913LLWH 447707-B21
ProLiant BL460c G1 GB8913LLWN 447707-B21
ProLiant BL460c G1 GB8913LLW5 447707-B21
ProLiant BL460c G1 GB8913LLX0 447707-B21
ProLiant BL460c G6 GB89437PCN 507864-B21
ProLiant BL460c G6 GB89437PCJ 507864-B21
ProLiant BL460c G6 GB89437PCD 507864-B21
ProLiant BL680 G7 CZ320260KH 600334-B21
ProLiant BL460c G6 GB89437PCL 507864-B21
WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1250T0E2 HPQ
WS-CBS3020-
Cisco Catalyst Blade Switch 3020 for HP FOC1250T0DZ HPQ
BladeSystem c7000 Enclosure ( Blade
GB8903ENW7 412152-B21
Enclosure 04)
ProLiant BL680c G7 CZ320260KP 600334-B21
ProLiant BL680c G7 CZ320260K7 600334-B21

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/3 April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

ProLiant BL680c G7 CZ320260KA 600334-B21


ProLiant BL680c G7 CZ320260KD 600334-B21
HP VC Flex-10 Enet Module 3C414800L5 455880-B21
HP VC Flex-10 Enet Module 3C414800L3 455880-B21
HP VC 8Gb 24-Port FC Module CN8141D00L 466482-B21
HP VC 8Gb 24-Port FC Module CN8141D01C 466482-B21
BladeSystem C7000 Enclosure ( Blade
CZ3222L17F 507019-B21
Enclosure 05)
ProLiant BL680c G7 CZ3222L186 600334-B21
ProLiant BL680c G7 CZ3222L183 600334-B21
ProLiant BL680c G7 CZ3346TMKX 643785-B21
ProLiant BL680c G7 CZ3346TML1 643785-B21
HP VC Flex-10 Enet Module 3C421500VN 455880-B21
HP VC Flex-10 Enet Module 3C421500W2 455880-B21
HP VC 8Gb 24-Port FC Module CN8212D01A 466482-B21
HP VC 8Gb 24-Port FC Module CN8212D01D 466482-B21
HP ProLiant DL Servers
MODEL S/N P/N
ProLiant DL 360 G7 GB80407A2S 579237-B21
ProLiant DL 360 G7 GB80407A2R 579237-B21
ProLiant DL 360 G7 GB80407A33 579237-B21
ProLiant DL 360 G7 GB80407A32 579237-B21
ProLiant DL 360 G7 GB80407A31 579237-B21
ProLiant DL 360 G7 GB80407A2X 579237-B21
ProLiant DL 360 G7 GB80407A2W 579237-B21
ProLiant DL 360 G7 GB80407A2V 579237-B21
ProLiant DL 360 G7 GB80407A2T 579237-B21
ProLiant DL 380 G7 CZ21400M0K 583914-B21
ProLiant DL 580 G7 CZJ2111D3B 643065-421
ProLiant DL 580 G3 GB8533FR9B 364635-421
PriLiant DL 580 G7 CZJ2111D3V 643065-421
ProLiant DL 580 G4 GB870555RH 430808-421
ProLiant DL 580 G4 GB870555PV 430808-421
ProLiant DL 580 G7 CZJ1410NRQ 643086-B21
ProLiant DL 580 G7 CZJ2301VRY 643086-B21
ProLaint DL 360 G4 GBJ53204E2 360528-421
ProLiant DL 360 G4 GBJ53204AZ 360528-421
ProLiant DL 380 G7 CZ22290C75 583914-B21
ProLiant DL 380 G6 CZC94803LL 491332-421
ProLiant DL 380 G4 GB8533FR8M 311144-421
ProLiant DL 380 G4 GB8533FR8S 311144-421
ProLiant DL 380 G4 GB8533FR8L 311144-421
ProLiant DL 380 G4 GB8533FR8T 311144-421

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/4 April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

ProLiant DL 580 G7 CZJ2301VRX 643086-B21


ProLiant DL 380 G7 CZ22070G5P 633404-421
ProLaint DL 380 G7 CZ22070G2M 633404-421
ProLiant DL 380 G7 CZ22290C76 583914-B21
ProLiant DL 380 G7 CZ21400M0L 583914-B21
HP TFT Monitor 7600 2C463101MH
HP TFT Monitor 7600 2C46340120
HP TFT Monitor 7600 2C40282NNG
HP KVM Console MY2103JFL9
HP TFT Monitor 7600 G2 2C404737SH
HP TFT Monitor 5600 9Y55JTJ8Q
HP KVM Console MY2913EY5D
HP 8/24 SAN Switch CZC151UETD
SLKWRM0000300
HP 8/24 SAN Switch CZC151UESB
SLKWRM0000300
HP EVA 8000 STORAGE GB80719MTC AD519B
HP 3 PAR F400 1308452

SALWA Site
MODEL S/N P/N
HP ProLiant DL360 G7 GB80407A30 579237-B21
HP ProLiant DL360 G7 GB80407A2Y 579237-B21
HP ProLiant DL380 G7 CZ22290C77 583914-B21
HP ProLiant DL380 G5 CZC83259WL 458561-421
HP ProLiant DL380 G5 CZC84164RV 458561-421
HP ProLiant DL380 G5 CZC83259Y3 458561-421
HP ProLiant DL380 G7 CZ22070G5N 633404-421
HP ProLiant DL380 G7 CZ22070G53 633404-421

ASHGHAL
MV2
MODEL S/N P/N
BladeSystem C7000 Enclosure ( Blade
CZ3343S3LB 686611-B21
Enclosure-01)
ProLiant BL680 C G7 CZ3343S3LT 643785 - B21
ProLiant BL680 C G7 CZ3343S3LX 643785 - B21
ProLiant BL680 C G7 CZ3343S3M1 643785 - B21
ProLiant BL680 C G7 CZ3343S3M4 643785 - B21
HP VC Flex-10/10D Module 3C433700ZF 638526-B21
HP VC Flex-10/10D Module 3C433700YT 638526-B21
HP VC 8Gb 24-Port FC Module CN8338D04Y 466482-B21
HP VC 8Gb 24-Port FC Module CN8338D05E 466482-B21

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/5 April 2016
AMC for existing HP Servers, Blades and Storage
TECHNICAL SUBMISSION EMPLOYER'S REQUIREMENTS
SECTION C

BladeSystem C7000 Enclosure ( Blade


CZ3338NFLW 686611-B21
Enclosure-02)
HP VC Flex-10/10D Module 3C433100AZ 638526-B21
HP VC Flex-10/10D Module 3C433100AY 638526-B21
HP VC 8Gb 24-Port FC Module CN8333D02B 466482-B21
HP VC 8Gb 24-Port FC Module CN8333D02H 466482-B21
BladeSystem C7000 Enclosure ( Blade
CZ3346TMHY 686611-B21
Enclosure-03)
ProLiant BL680c G7 CZ3346TMKL 643785-B21
ProLiant BL680c G7 CZ3346TMKH 643785-B21
ProLiant BL680c G7 CZ3339NN27 643785-B21
ProLiant BL680c G7 CZ3339NN24 643785-B21
HP VC Flex-10/10D Module 7C9339016G 638526-B21
HP VC Flex-10/10D Module 7C9339016F 638526-B21
HP VC 8Gb 24-Port FC Module CN8337D02B 466482-B21
HP VC 8Gb 24-Port FC Module CN8337D01Z 466482-B21

4. Terms & Conditions


Technical Support
 The Contractor should provide hardware with operating system level support
and maintenance on 24 hours a day, 7 days a week for a period of one year
after the Commencement Date as stated in the Contract Agreement.
 The support scope covers the following :
a. Microsoft Operating System Support
b. VMware, Hyper-V & Microsoft Cluster Support
c. FC Switch Zoning and Configuration Support
d. HP Virtual Connect Configuration
e. LUN creation and modification on EVA 8000/HP3PAR as required by PWA
f. Mounting HP hardware and RACK installation at different datacenters of
ASHGHAL

5. Support Terms:
a. The Contractor should be able to provide Local Support on 24 x 7 x 365 basis
with maximum 6 hours response time
b. Contractor Should provide Standby Hardware if the repair or replacement time
slaps is more than 24 hours
c. Any equipment removed from ASHGHAL offices for repair and not returned in
working conditions for a period of more than 2 days will require a suitable
replacement to be made available free of charge.

_________________________________________________________________________________
Project ID: ISD ‎2016 SS 41 I C/6 April 2016
AMC for existing HP Servers, Blades and Storage

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