A STUDY ON EMPLOYEE WELFARE PRACTICE

AT

C.E Systems

Project work

SUBMITTED to

UNIVERSITY OF MADRAS

In partial fulfillment of the

Requirements for the award of degree of

MASTER OF BUSINESS ADMINISTRATION

SCHOOL OF MANAGEMENT

D.G. VAISHNAV COLLEGE

Chennai – 600106.

APRIL – YEAR

1
ABSTRACT

Employee welfare work aims at providing such service facilities and

amenities which enable the workers employed in an organization to perform
their work in healthy congenial surrounding conductive to good health and
high morale.

Employee welfare is a comprehensive term including various services,

benefits and facilities offered by the employer. Through such generous
fringe benefits the employer makes life worth living for employees. The
welfare amenities are extended in additional to normal wages and other
economic rewards available to employees as per the legal provisions.

Employee welfare promotes a sense of belongings among the workers,

preventing them from resorting to unhealthy practices like absenteeism,
labour unrest strike, etc. welfare work improves the relations between
employees and employers. It promotes a real change of heart and a change
of outlook of the part of both the employers and employees.

TABLE OF CONTENT

2
CHAPTER TITLE PAGE.NO

3
 ABSTRACT VI
LIST OF TABLES VIII
LIST OF FIGURE IX
1 INTRODUCTION
1.1 Industrial profile 2
1.2 Company profile 6
1.3 Product profile 7
1.4 About the product 10
1.5 Literature survey 10
1.6 Need of the product 11
1.7 Scope of the product 11
2 RESEARCH OBJECTIVES
2.1 Primary objective 12
2.2 Secondary objective 12
3 RESEARCH METHODOLOGY
3.1 Type of research 13
3.2 Research approach 13
3.3 Sources of data 13
3.4 Sampling plan 13
3.4.1 Population and sampling unit 13
3.4.2 Sample size 14
3.4.3 Sample procedure 14
3.5 Mode of data collection 14
3.6 Data collection instrument 14
3.7 Design and pretesting of questioners 14
3.8 Tools and techniques used for analyzing 15
4 LIMITATIONS OF THE SURVEY 16
5 DATA ANALYSIS AND INTERPRETATION 17
6 FINDINGS 44
7 RECOMMENDATIONS 46
8 CONCLUSION 47
9 BIBLIOGRAPHY 48
ANEXURES / APPENDIX
Pre testing Questioners 49
Fair Questioners 53

LIST OF TABLES

TABLE NO TITLE PAGE NO

1.1 Product table 5

4
 Frequency test

5.1 Age of respondent 18

5.2 Respondents of sex 19
5.3 Qualifications 20
5.4 Experiences 21
5.5 Married status 21
5.6 Monthly income 22
5.7 Sort of worker 23
5.8 Safety equipment Cap 23
5.9 Safety equipment Helmet 24
5.10 Safety equipment Overcoat 25
5.11 Safety equipment Shoes 25
5.12 Safety equipment Gloves 26
5.13 Safety equipment Eyeglass 26
5.14 Provided Welfare 28
5.15 Medical facilities 28
5.16 Environment condition 29
5.17 Cleanliness 30
5.18 Activity provided by the organization 31
5.19 Monetary benefits 32
5.20 Expected rest hour 32
5.21 Shift system 33
5.22 Need of labour officer 34
5.23 Need of transport facility 35
5.24 Bonus 36
5.25 Seating arrangement 37
5.26 Temperature facility 38
5.27 Festival advances 39
Binomial test
5.28 Binomial test1 40
5.29 Safety Equipment 41
Friedman test
5.30 Friedman test for facility 43

LIST OF FIGURE

FIGURE TITLE PAGE NO

1.1 Product Chart 4

Frequency test
5
 5.1 Age of respondent 18
5.2 Respondents of sex 19
5.3 Qualifications 20
5.4 Experiences 21
5.5 Married status 22
5.6 Monthly income 22
5.7 Sort of worker 23
5.8 Safety equipment Cap 24
5.9 Safety equipment Helmet 24
5.10 Safety equipment Overcoat 25
5.11 Safety equipment Shoes 26
5.12 Safety equipment Gloves 27
5.13 Safety equipment Eyeglass 27
5.14 Provided Welfare 28
5.15 Medical facilities 29
5.16 Environment condition 30
5.17 Cleanliness 30
5.18 Activity provided by the organization 31
5.19 Monetary benefits 32
5.20 Expected rest hour 33
5.21 Shift system 34
5.22 Need of labour officer 34
5.23 Need of transport facility 35
5.24 Bonus 36
5.25 Seating arrangement 37
5.26 Temperature facility 38
5.27 Festival advances 39

CHAPTER 1

INTRODUCTION

Welfare of employee and his family members is an effective advertising and also a method of
buying the gratitude and loyalty of employees. Employee welfare is a comprehensive term
including various services, benefits and facilities offered by the employer.

6
The basic purpose of labour welfare is to enrich the life of employees and keep them happy and
contented. Welfare facilities enable workers to have a richer and more satisfying life. It raises the
standard of living of workers by indirectly reducing the burden on their pocket. Welfare means
improving, faring or doing well. It is a comprehensive term, and refers to the physical, mental,
moral and emotional well-being of an individual. Further, the term welfare is a relative concept,
relative in time and space. It therefore, varies from time to time, region to region and from
country to country.

C.E Systems has recognized that welfare of employees by improving their quality of life and
their family’s well being in general will help thrust to the objectives of C.E Systems directly and
indirectly thereby increasing and improving production and productivity. This task is carried on
ceaselessly by involving employees, workers, representatives and management representative.

C.E Systems is spending lots of money on the employee welfare. Welfare facilities provided by
this organization are unique for all the employees. With the help of the project an attempt is
made to study the welfare measures provided to employees, what is the procedure, time required
for sanctioning welfare facilities and such other basic policies of the organization.

Concept of employee welfare

Employee welfare may be viewed as a total concept, as a concept and a relative concept. The
concept is a desirable state of existing involving the physical, mental, moral and emotional well-
being. The social concept of welfare implies, of man, his family and his community.

The relative concept of welfare implies that welfare is relative in time and place employee
welfare implies the setting up of minimum desirable standards and the provision of facilities like
health, food, clothing, housing, medical allowance, education, insurance, job security, such as to
safeguard his health and protect him against occupation hazards. The worker should also be
equipped with necessary training and a certain level of general education.

Intra- mural facilities

Intra-moral activities consist of facilities consists of facilities provided within the factories and
include medical facility, compensation for accidents, provision of safety measure activities
relating to improving of employment, and the like.

Extra- mural facilities

Extra-mural activities cover the services and facilities provided outside the factory such as
housing accommodation, indoor and outdoor recreational facilities, sports, education facilities

7
for adults and children and the like. It may be stand that the welfare activities may be provided
by the employer, the government, non-government organizations and the trade unions. What
employers provided will be stated later, the activities undertaken by other agencies are
mentioned hare.

1.1 INDUSTRIAL PROFILE

The Indian market for electronic security equipment is categorized into the
electronic sector and non-electronic sectors and organized and informal
sectors. While the total number of players in the organized electronic sector
is around 50, the unorganized sector accounts for about 800 units. Many
Indian companies have collaborated with foreign manufacturers and are
marketing foreign products in India. Security equipment is imported mainly
from USA, UK, Germany, Singapore, Italy, Hong Kong, Israel, Japan, Korea,
China, and Taiwan.

The manufacturer typically sells to the distributor, who usually is also a system integrator
(although recently a few pure distributors such as ADI (Honeywell) have emerged). The
distributor markets the products to other SI’s, installers and end-users, does sales promotion,
renders technical assistance and after sales & warranty services on behalf of the manufacturer.
The distributor at times also sells components that are part of an overall security system to
Original Equipment Manufacturers who further sell to installers and end-users. Recently some
local and off-shore (Hong Kong & Singapore based) traders have entered the scenario. These
entities typically source, supply and often finance the transaction between the manufacturer and
the distributor. With the market expanding and looking more promising, a more recent trend has
been for manufacturers to establish their wholly owned subsidiary and open local office/s. The
staff employed by them does product promotion with the System Integrators, Consultants,
Specifies and End-Users.

Amongst the multinational brands, perhaps Honeywell has the best broad-based and structured
set-up in India. It has a software development centre in Bangalore serving its global needs, a
systems integration unit (Honeywell Building Solutions) in Pune, a dedicated distribution unit in
Gurgaon (selling to big SI’s for large and middle level projects), a general distribution unit
(ADI), located on Gurgaon, Mumbai & Bangalore, selling to small and medium level
independent installers and a manufacturing unit in Gurgaon producing fire alarm systems.

Some Major Brands in India

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As far as CCTV equipment is concerned, companies like Bosch, Honeywell, GE, Pelco,
Samsung, Yoko, Meritt Lilin, Hanse, Hi Sharp, CBC, Sanyo, American Dynamics, Vicon and
more recently Sony, Axis, DVTel, and Verint control the major portion of the market.

The Access Control market is dominated by players like HID, Europlex, Cardax, GE (Casi
Rusco), Lenel, Syris, Poris, Pegasus, Elid, IDTEK, Tyco (Sensormatic), JCI (Card Key) Solus,
MBux and Kantech.

The relatively much smaller Intrusion detection systems market is catered to by names like
Jablotron, GE (Caddx), Tyco (DSC), Securico, Texecom, Magal, Senstar Stellar and Gallagher.

Major Market Areas

While North India (Delhi, NCR, Haryana, Punjab, part Uttaranchal & West UP, NE Rajasthan),
have the largest proportion on security installations, the Southern India (Hyderabad, Bangalore,
Chennai, Coimbatore, Mangalore, Trivandrum) are a close second. Western parts of the country
(East Gujarat, Mumbai, Goa, Maharashtra) follows next with the Eastern part of the country
being somewhat deprived of the security cover it demands.

Market Assessments

As no coordinated, structured and research-based assessment has yet been made about the status
and the girth of the Indian Protection Systems Industry, the results of a mini-survey conducted
recently by Security Today give a fairly good indication of the size of the major market areas.

Estimated at USD 350 million, the systems sector in India can broadly be divided into five
categories. The largest amongst these is the CCTV segment, commanding some 55 percent of the
entire market. With the high-success rate of

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 Fig 1.1 Product Chart

CCTV surveillance equipment worldwide, security conscious organizations (both government

and non-government) in India are setting aside budgets for implementing CCTV surveillance,
reflecting an annual expected growth rate of around 45 percent. The market of fixed Dome type
cameras is nearly 4 times that of Box type ‘C/CS’ mount cameras. Acceptance of Speed Dome
cameras is fast increasing as costs get reduced.

Access Control systems account for about 30 percent of the market share. While access
regulation is definitely very desirable, the cost factor restricts the installation of good access
controls systems to only large organizations.

Unlike the rest of the world, Intrusion Detection Systems have not found a very good market in
India, presumably due to lack of awareness as well as education. The majority of installations are
purely residential. Mr. Rajeev Bajaj, MD – Alba Control Systems Ltd., attributes the slow
growth of this segment to community living, strong family ties and the joint family system. “The
market will increase with the increase in nuclear families,” he said. “Moreover, with apartment
complexes and condominiums being designed as gated complexes, the inmates do not feel the
necessity of intrusion alarms,” he added. Yet another reason for the non acceptability of intruder
detection systems is the high rate of false alarms caused by environmental conditions.

Mr. Roop Singh Kuntal of Amron Associates says, “If the government was to make the use of
intrusion alarms mandatory in mid and high-end dwelling units, we will see many more alarms
being installed.”

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While Mr. R S Mann, MD – Blue Beacon Security Systems, thinks that unprofessional
promotion and approach is the reason for the slow growth of the Intruder detection systems
market, Mr. Avnish Mehrotra, Business Manager for Zicom’s Security Solutions Group,
attributes it to a lack of public awareness coupled with a lack of proper market coverage.

While Door Intercoms, both Audio as well as video-types are considered desirable, they are used
mostly by apartment dwellers. Even here, retro-fitting is not the accepted practice. Thus it is left
to the builder to provide dwelling units equipped with door phones. Despite this detrimental
factor, this segment controls about 2 percent of the market, with an expected annual growth rate
of about 30 percent.
Other equipment like Metal Detectors, X-Ray scanners and baggage scanners command about 11
percent of the market share, with all but the most rudimentary metal detectors being deployed by
government and semi-government organizations. With security being beefed up at airports,
railway stations, bus and metro stations, this segment is expected to grow by about 30 percent
annually.

Table 1.1 Product table

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1.2 COMPANY PROFILE

The “CE Systems” is involved in providing services pertaining to designing, testing,

commissioning and installation of fire and security systems in the year 1996 by J.Susai.

The Company strategizes its business with an aim to establish long term and amiable
relationships with our clients, Optimizing advance technology and delivering
comprehensive service at affordable prices, we satisfy client’s needs concerning safety
and security.

In Fire Safety, CE Systems manufactures of various fire detection, suppression and fire
fighting products for the past 2 decades. They also provide the support for integration,
installation and service of all the systems in addition to the manufacture and service of
portable fire extinguishers.

The Company has made a significant investment in new products to enhance the quality
and capability of various components. The company provides solution for any project
application, large, small, simple or complex. The company’s commitment is to supply the
customer with the highest quality system insuring testing reliability. The company
provides quality products utilizing the latest technology with highly trained professional,
wide range of industry experience and supreme design engineering & commissioning
capability.

The Company has developed a Single Zone fire alarm control Panel with and without
Detector Circuit in an economic version to cater to the middle level industries,
commercial complexes and domestic sectors. The system is modular in construction and
is user and installer-friendly as well, besides being easy to maintain & simple to operate.
It is currently being used to safeguard modern residential, commercial and industrial
complexes.

The Company operates in most parts of the area from its corporate office at Chennai as
well as through its dealers & OEM Turnkey project consultants and contractors. The
Company creating value-based products, having its main focus on after sales service
back-up and installation support, we got a strong and professionally trained service team
for any eventuality.

The activities are effortlessly handled and taken care by the team of experts. Their efforts
are completely towards clients and the satisfaction of their needs. They sincerely follow
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 all the guidance of leaders and implement them in the execution of all their activities,
looking at the wide demand of their products; they are looking forward to expand their
business in both domestic and overseas level.
They specialize in offering turnkey solutions for fire and security systems, in which they
undertake all the work from designing to installation of these systems. These systems are
extensively needed in public areas specially where large mass of people visit such as
shopping malls, hotels, cinema halls, residential places and others.

Following are the features of CE systems which make them a recognized name
in the market :
Simple in operation
Less time taken to operate
Cost effective
Less maintenance required
Efficient and accurate

1.3 PRODUCT PROFILE

The company has the experience and know-how to do many types of jobs, from the
largest to the smallest and got the capability of supplying large-scale industrial systems to
meet the customer’s requirements. The company is growing and expanding to meet the
current trends in the industry and we take pride in supplying products with High quality
and Standards, regardless of the size and scope of the project.

Products

Single Zone Fire Alarm Panel

Single Zone Fire Alarm Panel without Detector

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 Junction Box

Manual Call Point

Response Indicator

Hooter/ Sounder - Ceiling Mount/ Wall Mount

Single Zone Fire Alarm Panel :

FEATURES:

Confirms IS 2189 Standard.

Rugged CRCA sheet with powder coated finish.
Modular Construction.
Operates on 230 Volt AC, 24 Volt DC.
Standby Battery backup with build-in charging.
Fire / Fault status in unambiguous colored LED.
System On, AC On, Battery On status indication.
Relay Outputs for actuators.
Lamp test facility.
Compatible to all types of conventional detectors.

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Built In Sounder and Manual Call Point

Single Zone Fire Alarm Panel without Detector Circuit:

FEATURES:

Rugged CRCA sheet with powder coated finish.

Modular Construction.
Operates on 230 Volt AC, 24 Volt DC.
Standby Battery backup with build-in charging.
Fire status in Red colored LED.
Silence Switch

Junction Box:

Material : Mild Steel

Dimension : L 35mm X OD 102 mm
Colour : RED, White
Knock Out Size : 1/2” and 5/8”

Manual Call Point :

Operating Voltage : 24 VDC

Operating Current : 30mA
Colour : RED
Material : Mild Steel & Aluminum.

Response Indicator:

Operating Voltage : 12 VD.C

Operating Current : 10mA
Size : 63*63 mm

Hooter / Sounder - Ceiling Mount/ Wall Mount:

Operating Voltage : 24 VDC

Operating Current : 150 to 200 mA
Power : 5 Watts
1.4 ABOUT THE PROJECT

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Labour welfare is an important aspect in every organization with some added incentives which
enable the workers to lead a decent life. There are several agencies involved in the labour
welfare work namely the central government, employer’s trade union and other social service
organization. Welfare services may broadly be classified into two categories:-

Intramural

Extramural

In order to get the best out of a worker in the matter of production, working condition is required
to be improved to large extent. The work place should provide reasonable amenities for the
worker’s essential need.

The study is based on the information collected from respondents through questionnaire. The
data analyzed is presented in the form of graph and on the basis of that conclusions are made. At
last the required suggestions are given. After analyzing the data it is found that the employees are
satisfied with the welfare facilities provided to them by the area office C.E Systems

1.5 LITERATURE REVIEW

A.M.Sharma “Aspects of lab our welfare and social security”, Himalayas publishing house,
Bombay

The necessity of lab our welfare is felt all the more in our country because of its developing
economy aimed at rapid economic and social development. Royal commission on lab our stated
the benefits which go under this nomenclature, are of great importance to the workers and which,
he is unable to secure by himself. The scheme of labour welfare may be regarded as a wise
investment, which should and usually does bring a profitable return in the form of greater
efficiency

Tripathi, “personnel management &practice” sultan chand and sons-new Delhi

It is however, difficult to precisely define the scope of lab our welfare efforts. Different writer
have defined it in different ways. Some writers say that only voluntary efforts on the part of
employer to improve the conditions of employment in their factory. Some others say it includes
not only voluntary efforts but also the minimum standards of hygiene and safety laid down in
general legislation.

1.6 NEED OF THE PROJECT

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Increase in efficiency of employees
Labour welfare activities increases in efficiency of employees to work. These facilities help in
developing the feeling of dedication among them. Due to the increase in efficiency the
production and the productivity of the enterprise increase considerably.

Establishment of Organizational peace

Labour welfare activities help in establishing sound relations between employees and employers.
When the employees of the organization feels that they are getting all the possible facilities, the
employers are very caring to them, then such good feeling increases enthusiasm among
employees which will establish peace in the organization.

Helpful in reducing the rate of absenteeism and labour turnover

The rate of absenteeism and labour turnover is much higher in India as compared to that of
developed countries of the world. Provision of labour welfare activities help in reducing this
because the workers feel themselves well settled at one place.

1.7 SCOPE OF THE PROJECT

Employee welfare in India has a special significance as the constitution provides for the
promotion of welfare of the labour for human conditions of work and securing to all workers.

The various welfare measures provided by the employee will have immediate impact on the
health, physical and mental efficiency, alertness, morale and overall efficiency of the workers
and thereby contributing to the highest productivity.

Social security measure provided by employer will act as a protection to the workers. Labour
welfare means activities designed for the promotion of the economic, social and cultural well
being of the employees. Labour welfare includes both statutory as well as non-statutory activities
undertaken by the employers, trade unions and both the central and state governments for the
physical and mental development of the workers.

Labour welfare enables workers to have richer and more satisfying life. It raises the standard of
living of workers by indirectly reducing the burden on their pocket. Welfare measures improve
the physical and physiological health of the employees, which in turn enhance their efficiency
and productivity.

CHAPTER 2

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RESEARCH OBJECTIVE

In any research the objective or purpose for which the research has been conducted lies on the
focal point around which whole project revolves. It is the foundation on which the project is
build.

2.1 PRIMARY OBJECTIVE

To analyze the employees view on the provided welfare measures and to adopt the future welfare
measures.

2.1 SECONDARY OBJECTIVE

 To study whether employees are really satisfied on an available welfare measures

 To study the role of welfare measures in Improving productivity of the employees

 To examine the effectives of welfare measures

 To study expectation of employees about the welfare measures

 To study about the work environment of employees of the organization

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CHAPTER 3

RESEARCH METHODOLOGY

The study conducted will be a conclusive descriptive statistical study; I will come to the decision
which is precise and rational. The study is conclusive because after doing the study the
researcher ill comes to a conclusion regarding the position of the brand and factors responsible
for purchase of handset as well as service in the minds of respondents of different groups. The
study is statistical because throughout the study all the similar samples are selected and group
together. All the similar responses are taken together as one and their percentages are calculated
by using various statistical tools to reach a final conclusion.

3.1 TYPE OF RESEARCH

The research paper is based on descriptive research.

Descriptive research: The main purpose is to descriptive of the state of affairs as it exists at
present.

Instruments used are Questionnaire, and Personal Interview and secondary data.

3.2 RESEARCH APPROACH

Survey research is conducted. Surveys are usually concerned with describing, recording,
analyzing and interpreting conditions.

3.3 SOURCE OF DATA

The data, which is collected for the purpose of study, is divided into 2 bases:

• Primary Source: Primary data is that data which is collected for the first time. It is
original in nature in the shape of raw material. The primary data comprises information
survey of “A study on employee welfare practice in C.E Systems” ”.
• Secondary Source: The secondary data was collected from internet and references from
Library.

3.4 SAMPLING PLAN

3.4.1 Population and Sampling unit

Population: Employees in the organization.

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 Sample unit: Individual

3.4.2 Sample size

Sample size used is 50

3.4.2 Sample procedure

The sampling technique used for carrying out this study is RANDOM sampling
technique.

3.5 MODE OF DATA COLLECTION

Personal Interview

For the purpose of collection of primary data, a well structured questionnaire was framed which
was filled by the respondents. Different Survey methods were used for collection of data. The
principle method used was Personal Interviewing of the respondents

3.6 DATA COLLECTION INSTRUMENTS

Questionnaire Design: This phase involved the design of the questionnaire on the basis of the
potential factors identified as influencing the customer behavior. Research problems were listed
and then the information needed was identified. The questions were then prepared in order to
fulfill the information requirements as identified earlier. The researcher collects data through
questionnaires.

The questionnaire is send to the person concerned with a request to answer the questions and
return the questionnaire. A questionnaire consists of a number of questions printed or typed in a
definite order on a form or set of form.

3.7 DESIGN AND PRE TESTING OF QUESTIONERS

Pre testing is often suggested before a questionnaire is finalized, that is, after the questionnaire is
drafted, to decide whether it is comprehensive or not, it is used with a few respondents. The
responses are studied to determine the need for restructuring the questionnaire, re-sequencing the
questions, addition or deletion of questions, giving more instruction for filling up etc., can also
be decided. The questionnaire comprises of close ended as well as open ended questions. In
close ended questions dichotomous, ranking, linker’s scale, checklist questions and multiple
choice questions are used.

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3.8 TOOLS AND TECHNIQUES USED FOR ANALYZING

Analyze the behavior and preferences of various brands of mobile hand set based on various
factors which influence their buying decision.

Non parametric Chi-Square Test:

Chi-Square is a statistical measure used in the context of sampling analysis for comparing
a variance to a theoretical variance. As a non parametric test it can be used to determine if
categorical data shows dependency or the 2 classifications are independent.

Binomial test

Binomial test when you have dichotomous data - when each individual in the sample is
classified in one of two categories (e.g. category A and category B) and you want to
know if the proportion of individuals falling in each category differs from chance or from
some pre-specified probabilities of falling into those categories.

Friedman test

The Friedman test is a non-parametric statistical test developed by the U.S. economist
Milton Friedman. Similar to the parametric repeated measures ANOVA, it is used to
detect differences in treatments across multiple test attempts. The procedure involves
ranking each row (or block) together, then considering the values of ranks by columns.

21
CHAPTER 4

LIMITATIONS OF THE STUDY

• Some respondents hesitated to give the actual situation they feared that management
would take any action against them.

• There was a fear of reprisal among the employees to reveal their personal feelings and the
result may not reflect the actual satisfactions.

• The findings and conclusion are based on knowledge and experience of the respondents
sometime may subject to bias.

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CHAPTER 5

DATA ANALYSE AND INTERPRETATION

For the purpose of analyzing, raw data was summarized in a master table and from this table the
results have been carried out. The questions having multiple/ alternative choices were analyzed
by taking percentages. In the case of questions on linker scale, the mean scores were calculated.

In case of ranking questions the total score has been added and final ranking is given by
calculating mean. In case of checklist questions the average of total no. of responses was
calculated. In case of explanatory questions, the general suggestions were summarized.

23
FREQUENCY TABLE

Table 5.1 Age of respondent

Frequency Percent Valid Percent Cumulative Percent

Valid below 25 23 46.0 46.0 46.0

25-35 22 44.0 44.0 90.0

above 35 5 10.0 10.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 46% percentage of worker are below 25, 44% of worker are 25-35 and 10% of
worker is above 35.

Fig 5.1 Age of respondent

Table 5.2 Respondents of sex

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 Respondents sex

Frequency Percent Valid Percent Cumulative Percent

Valid Male 46 92.0 92.0 92.0

Female 4 8.0 8.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows the organization have 92% of male worker and 8% of female worker.

Fig 5.2 Respondents of sex

Table 5.3 Qualifications

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 Qualification

Frequency Percent Valid Percent Cumulative Percent

Valid H.S.C 9 18.0 18.0 18.0

Diploma 19 38.0 38.0 56.0

U.G 20 40.0 40.0 96.0

P.G 2 4.0 4.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows the organization have 18% of worker with H.S.C, 38% of worker with
diploma, 40% of worker with U.G and 4% of worker with P.G.

Fig 5.3 Qualifications

Table 5.4 Experiences

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 Experience

Cumulative
Frequency Percent Valid Percent Percent

Valid below 5years 32 64.0 64.0 64.0

5-10 18 36.0 36.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 64% of worker below 5years and 36% of workers are of 5-10 years.

Fig 5.4 Experiences

Table 5.5 Married statuses

Married Status

Frequency Percent Valid Percent Cumulative Percent

Valid Single 21 42.0 42.0 42.0

Married 29 58.0 58.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows the workers of married status is 58% and 42% of workers are single.

27
Fig 5.5 Married status

Table 5.6 Monthly incomes

Monthly Income

Frequency Percent Valid Percent Cumulative Percent

Valid 5000-15000 49 98.0 98.0 98.0

15000-25000 1 2.0 2.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 98% of the workers monthly income ranges from 5000 – 15000 and 2% of
workers with 15000-25000.

Fig 5.6 Monthly income

Table 5.7 Sort of worker

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 Sort of Worker

Frequency Percent Valid Percent Cumulative Percent

Valid Temporary 26 52.0 52.0 52.0

Permanent 24 48.0 48.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 52% of workers are temporary and 48% of workers are permanent.

Fig 5.7 Sort of worker

Table 5.9 Cap need from the organization

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 1 2.0 2.0 2.0

No 49 98.0 98.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 2% of worker need cap and 98% of worker not needed.

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Fig 5.8 Safety equipment Cap

Table 5.9 Safety equipment Helmet

Helmet need from the organization

Frequency Percent Valid Percent Cumulative Percent

Valid No 50 100.0 100.0 100.0

Inference

Frequency shows 100% of workers don’t need Helmet as safety equipment.

Fig 5.9 Safety equipment Helmet

Table 5.10 Safety equipment Overcoat

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 Overcoat need from the organization

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 22 44.0 44.0 44.0

No 28 56.0 56.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 44% of workers need overcoat and 56% of worker don’t need.

Fig 5.10 Safety equipment Overcoat

Table 5.11 Safety equipment Shoes

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 2 4.0 4.0 4.0

No 48 96.0 96.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 4% of worker need shoes and 96% of worker not need.

31
Fig 5.11 Safety equipment Shoes

Table 5.12 Safety equipment Gloves

Gloves need from the organization

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 36 72.0 72.0 72.0

No 14 28.0 28.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 72% of workers need gloves and 28% need don’t need.

Fig 5.12 Safety equipment Gloves

32
Table 5.13 Safety equipment Eyeglass

Eyeglass need from the organization

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 24 48.0 48.0 48.0

No 26 52.0 52.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 48% of workers need eyeglass safety equipment and 52% of worker don’t
need.

Fig 5.13 Safety equipment Eyeglass

33
Table 5.14 Provided Welfare

Cumulative
Frequency Percent Valid Percent Percent

Valid EPF 26 52.0 52.0 52.0

Holiday compensation 24 48.0 48.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 52% of EPF is the welfare and 48% of holiday compensation provided by the
organization.

Fig 5.14 Provided Welfare

Table 5.15 Medical facilities

Cumulative
Frequency Percent Valid Percent Percent

Valid First aid 22 44.0 44.0 44.0

Ambulance 16 32.0 32.0 76.0

Treatment charges 12 24.0 24.0 100.0

Total 50 100.0 100.0

Inference

34
Frequency shows 44% of the workers expect first aid medical facility, 32% of worker need
ambulance and 24% worker need treatment changes from the organization.

Fig 5.15 Medical facilities

Table 5.16 Environment condition

Environment condition

Cumulative
Frequency Percent Valid Percent Percent

Valid Pleasant environment 14 28.0 28.0 28.0

Proper ventilation 13 26.0 26.0 54.0

Free air 13 26.0 26.0 80.0

Guidance from supervisor 10 20.0 20.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 28% workers want need pleasant environment, 26% of worker need proper
ventilation and free air and 10% need guidance from supervisor.

Fig 5.16 Environment condition

35
Table 5.17 Cleanliness

Cleanliness

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 47 94.0 94.0 94.0

No 3 6.0 6.0 100.0

Total 50 100.0 100.0

Inference
Frequency shows 94% of workers need clean environment and 6% of worker satisfied with the
provided facility.
Fig 5.17 Cleanliness

Table 5.18 Activity provided by the organization

36
 activity in the organization

Cumulative
Frequency Percent Valid Percent Percent

Valid NAP 6 12.0 12.0 12.0

Safety and environment 14 28.0 28.0 40.0

class

Quality class 30 60.0 60.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 60% of quality class, 28% of safety and environment class and 12% of NAP
will be provided from the organization.

Fig 5.18 Activity provided by the organization

Table 5.19 Monetary benefits

37
 Monetary benefits From the organization

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 50 100.0 100.0 100.0

Inference

Frequency shows 100% of organization provide monetary benefit.

Table 5.19 Monetary benefits

Table 5.20 Expected rest hour

Expected rest hour

Cumulative
Frequency Percent Valid Percent Percent

Valid 2hours once 10 20.0 20.0 20.0

4hours once 29 58.0 58.0 78.0

6hours once 11 22.0 22.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 20% of workers need 2hour, 58% of worker need 4hour and 22% workers need
6hour rest hour.
38
Fig 5.20 Expected rest hour

Table 5.21 Shift system

Shift System Comfortable

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 22 44.0 44.0 44.0

No 28 56.0 56.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 44% of workers are not satisfied with the shift system and 56% of workers are
not satisfied.

Table 5.21 Shift system

39
Table 5.22 Need of labour officer

Need labour officer

Frequency Percent Valid Percent Cumulative Percent

Valid Yes 17 34.0 34.0 34.0

No 33 66.0 66.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 34% of workers are interested in labour officer and 66% of worker not
interested.

Fig 5.22 Need of labour officer

Table 5.23 Need of transport facility

40
 Need transport facility

Cumulative
Frequency Percent Valid Percent Percent

Valid Most important 2 4.0 4.0 4.0

Important 17 34.0 34.0 38.0

Neither important nor 16 32.0 32.0 70.0

unimportant

Unimportant 15 30.0 30.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 4% of workers most important, 34% of worker important, 32% worker neither
important nor unimportant and 30% of worker are unimportant for transport facility.

Fig 5.23 Need of transport facility

Table 5.24 Bonus

41
 Bonus

Cumulative
Frequency Percent Valid Percent Percent

Valid Highly satisfied 22 44.0 44.0 44.0

Satisfied 14 28.0 28.0 72.0

Unsatisfied 8 16.0 16.0 88.0

Highly Unsatisfied 6 12.0 12.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 44% are highly satisfied, 28% of satisfied, 16% are unsatisfied and 12% are
highly unsatisfied with the bonus facility provided by the organization.

Fig 5.24 Bonus

Table 5.25 Seating arrangement

42
 Seating arrangement

Cumulative
Frequency Percent Valid Percent Percent

Valid Highly satisfied 17 34.0 34.0 34.0

Satisfied 33 66.0 66.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 34% of workers are highly satisfied with the seating arrangement in the
organization and 66% of workers are satisfied.

Fig 5.25 Seating arrangement

Table 5.26 Temperature facility

43
 Temperature facilities

Cumulative
Frequency Percent Valid Percent Percent

Valid Highly satisfied 22 44.0 44.0 44.0

Satisfied 14 28.0 28.0 72.0

Unsatisfied 8 16.0 16.0 88.0

Highly Unsatisfied 6 12.0 12.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 44% of workers are highly satisfied, 28% are satisfied , 16% are of unsatisfied
and 12% of workers are highly unsatisfied with the temperature facility.

Fig 5.26 Temperature facility

Table 5.27 Festival advances

44
 Festival advance

Cumulative
Frequency Percent Valid Percent Percent

Valid Highly satisfied 23 46.0 46.0 46.0

Satisfied 14 28.0 28.0 74.0

Unsatisfied 8 16.0 16.0 90.0

Highly Unsatisfied 5 10.0 10.0 100.0

Total 50 100.0 100.0

Inference

Frequency shows 46% are highly satisfied, 28% are of satisfied, 16% are of unsatisfied and 10%
highly unsatisfied with festival advance provided from the organization.

Table 5.27 Festival advances

Binomial Test

Table 5.28 Binomial test1

45
 Binomial Test
Observed Test Asymp. Sig.
Category N Prop. Prop. (2-tailed)
Sort of Worker Group 1 Temporary 26 .52 .50 .888a
Group 2 Permanent 24 .48
Total 50 1.00
Married Status Group 1 Single 21 .42 .50 .322a
Group 2 Married 29 .58
Total 50 1.00
Cleanliness Group 1 Yes 47 .94 .50 .000a
Group 2 No 3 .06
Total 50 1.00
Monetary benefits Group 1 Yes 50 1.00 .50 .000a
From the organization Total 50 1.00
Shift System Group 1 Yes 22 .44 .50 .480a
Comfortable Group 2 No 28 .56
Total 50 1.00
Need labour officer Group 1 No 33 .66 .50 .033a
Group 2 Yes 17 .34
Total 50 1.00
a. Based on Z Approximation.

Inference

Objective To identify the difference between observed and expected

population frequency

Null hypothesis There is no significant difference between observed and expected

frequencies

Level of Significance 5%

Test Binomial

Reason Data is nominal, dichotomous and independent.

46
Outcome If the level of significance is more than 0.05. Hence H0 is accepted

If H0 is rejected then there is no difference between observed and expected population

Inference There is difference between the temporary and permanent

employers.

There is difference between the employers status.

There is difference between regarding shift system.

Table 5.29 Safety Equipment

47
 Binomial Test
Categor Observed Test Asymp. Sig.
y N Prop. Prop. (2-tailed)
Cap need from the Group 1 No 49 .98 .50 .000a
organization Group 2 Yes 1 .02
Total 50 1.00
Helmet need from the Group 1 No 50 1.00 .50 .000a
organization Total 50 1.00
Overcoat need from Group 1 No 28 .56 .50 .480a
the organization Group 2 Yes 22 .44
Total 50 1.00
Shoes need from the Group 1 No 48 .96 .50 .000a
organization Group 2 Yes 2 .04
Total 50 1.00
Eyeglass need from Group 1 No 26 .52 .50 .888a
the organization Group 2 Yes 24 .48
Total 50 1.00
Gloves need from the Group 1 No 14 .28 .50 .003a
organization Group 2 Yes 36 .72
Total 50 1.00
a. Based on Z Approximation.

Inference

Objective To identify the difference between observed and expected

population frequency

Null hypothesis There is no significant difference between observed and expected

frequencies

Level of Significance 5%

Test Binomial

48
Reason Data is nominal, dichotomous and independent.

Outcome If the level of significance is more than 0.05. Hence H0 is accepted

If H0 is rejected then there is no difference between observed and expected population

Inference There is significant difference between observed and expected

frequencies for overcoat.

There is significant difference between observed and expected frequencies for eyeglass.

Friedman Test

Table 5.30 Friedman test for facility

Ranks

Mean Rank Test Statisticsa

Bonus 2.57 N 50

Seating facility 2.45 Chi-Square .956

Temperature facilities 2.57 df 3

Festival advance 2.41 Asymp. Sig. .812

a. Friedman Test

Inference

Null hypothesis There is no difference between the mean ranks.

Level of significance 5%

Test used Friedman Test

49
Reason ordinal, related and has two variables.

Outcome Significance value (.812) is greater than 0.05. Null hypothesis

accepted.

Inference There is difference between the mean ranks

Observing The data table, we find that people give more importance to the
festival advance.

CHAPTER 6

FINDINGS OF THE STUDY

Findings from frequency test

 Frequency shows 46% percentage of worker are below 25, 44% of worker are 25-35 and
10% of worker is above 35.

 Frequency shows the organization have 92% of male worker and 8% of female worker.

 Frequency shows 52% of workers are temporary and 48% of workers are permanent.

 Frequency shows 2% of worker need cap and 98% of worker not needed.

 Frequency shows 44% of workers need overcoat and 56% of worker don’t need.

 Frequency shows 4% of worker need shoes and 96% of worker not need.

 Frequency shows 72% of workers need gloves and 28% need don’t need.

 Frequency shows 48% of workers need eyeglass safety equipment and 52% of worker
don’t need.

 Frequency shows 52% of EPF welfare and 48% of holiday compensation provided by the
organization.

50
  Frequency shows 44% of the workers expect first aid medical facility, 32% of worker
need ambulance and 24% worker need treatment changes from the organization.

 Frequency shows 28% workers want need pleasant environment, 26% of worker need
proper ventilation and free air and 10% need guidance from supervisor.

 Frequency shows 60% of quality class, 28% of safety and environment class and 12% of
NAP will be provided from the organization.

 Frequency shows 100% of organizations provide monetary benefit.

 Frequency shows 20% of workers need 2hour, 58% of worker need 4hour and 22%
workers need 6hour rest hour.

 Frequency shows 44% of workers are not satisfied with the shift system and 56% of
workers are not satisfied.

 Frequency shows 34% of workers are interested in labour officer and 66% of worker not
interested.

 Frequency shows 4% of workers most important, 34% of worker important, 32% worker
neither important nor unimportant and 30% of worker are unimportant for transport
facility.

 Frequency shows 44% are highly satisfied, 28% of satisfied, 16% are unsatisfied and
12% are highly unsatisfied with the bonus facility provided by the organization.

 Frequency shows 34% of workers are highly satisfied with the seating arrangement in the
organization and 66% of workers are satisfied.

 Frequency shows 44% of workers are highly satisfied, 28% are satisfied , 16% are of
unsatisfied and 12% of workers are highly unsatisfied with the temperature facility.

 Frequencies shows 46% are highly satisfied, 28% are of satisfied, 16% are of unsatisfied
and 10% highly unsatisfied with festival advance provided from the organization.

Findings from fried man test

 Employee give more importance to the festival advance

Findings from self observation

1. Some employees are not satisfied with promotion policy of the company.
51
 2. Some employees are not satisfied with their pay scale.

3. There is no training department in the organization. Thus, employees are not provided
with proper training from time to time.

4. Workers are not multitasked.

5. Maximum selections in the company are based on the basis of previous employee
reference, thus company itself limits its scope of getting highly skilled employee.

CHAPTER 7

SUGGESTIONS

1) Training department should be their in the company, So that when ever required training
should be imparted to the employees under the simulated conditions. It will enhance
performance of the employee and overall profitability of the company.

2) Job rotation may be introduced to give the employees a diverse background.

RECOMMENDATION

The study of employee welfare in C.E systems shows that Workers need first aid facility
and an organization has to provide rest hours for every 4hours to get better performance
from the employee.

The shift system provided by an organization has to be re-scheduled most of the

employees are not satisfied. Employee needs overcoat and gloves and employees are
satisfied the monetary benefits from the organization.

52
CHAPTER 8

CONCLUSION

It was a wonderful experience for me to be a part of C.E. Systems for around one and half month
and working on a research project for the company was a tremendously excellent experience that
made me learn various aspects of an organization, areas of concern for an organization.

I hope the organization will be benefited from this survey and with the help of the suggestions
given the organization can improve its working further more and the overall satisfaction level in
the organization might increase up to the excellent level.

The workers of the firm are more satisfied with the facilities provided from the organization. The
study on employee’s satisfaction at C.E. Systems is cased out with full co-operation of the
employees and management. As far as possible with in the given limits the study is completed
with the satisfaction of many peoples. The data collected are analyzed scientifically and the
results obtained are assured that the company may get high boosted moral in the organization
provided some of the suggestions made in the report are carried out.

The suggestion to set up a training department will definitely reduce the number of miss
happenings. Further from this survey I hope the organization will be benefited and with the help
of the suggestions given the organization can improve its functioning and the overall satisfaction
level in the organization and its performance will increase.

53
Overall C.E. Systems has highly ethical values not only climbing the ladder of growth year by
year but also fulfilling its responsibilities towards its employees and society.

CHAPTER 9

BIBLIOGRAPHY

Reference

Books:

• Philip Kotler, ‘marketing management’ prentice Hall of India Pvt. Ltd. New Delhi, 1999
10th Editon
• Kothari.C.R ‘Research methodology’, vishwa publication, New Delhi, 2004 2nd Edition.
• Saxena Rajan ‘marketing management’ Tata Mcgraw-hill publicating Co. Ltd. New
Delhi.
• Business today magazine of February issue,2008.

Web Resources:

• http://www.scribd.com/doc/24949618 accessed on 14/06/2010

• http://www.scribd.com/doc/26589285 accessed on 14/06/2010
• http://www.scribd.com/doc/21300913 accessed on 24/06/2010
• http://www.cesystems.in/aboutus.html accessed on 24/06/2010
• http://www.cesystems.in/products.html accessed on 24/06/2010

54
APPENDIX

Pre testing Questioners

Name [if willing] :

Age :

Sex :

Experience :

Status of job :

1. The first aid facility and Accident measures are available

Highly Satisfied Satisfied Neutral Dissatisfied

2. Organization is having good ventilation facility and proper air conditional & Heat control

Highly Satisfied Satisfied Neutral Dissatisfied

3. Are you satisfied with the working environment and facility is safe.

Highly Satisfied Satisfied Neutral Dissatisfied

4. Are you satisfied with canteen facilities

Highly Satisfied Satisfied Neutral Dissatisfied

5. Are you satisfied with seating arrangement & temperature facilities?

55
 Highly Satisfied Satisfied Neutral Dissatisfied

6. Are you satisfied with the facilities offered by the company at the time maternity
benefits?

Highly Satisfied Satisfied Neutral Dissatisfied

7. Are you satisfied with Transport facilities

Highly Satisfied Satisfied Neutral Dissatisfied

8. I am happy with the following facilities

Highly Highly
Satisfied Unsatisfied
satisfied Unsatisfied

Toilet

Drinking water

9. Preventive and guidance chart are shown us

(Safety charts, accident zone, work &handling procedure)

Highly Satisfied Satisfied Neutral Dissatisfied

10. Are you satisfied with the leave benefits?

Highly Satisfied Satisfied Neutral Dissatisfied

11. Are you satisfied with the ambulance a room?

Highly Satisfied Satisfied Neutral Dissatisfied

12. Are you satisfied with bonus?

Highly Satisfied Satisfied Neutral Dissatisfied

13. Are you satisfied with festival advance?

56
 Highly Satisfied Satisfied Neutral Dissatisfied

14. Are you satisfied with the percentage of provident fund you have been provided

Highly Satisfied Satisfied Neutral Dissatisfied

15. Are you satisfied with group member policy under your family members for getting re-
imbursement of medical treatment

Highly Satisfied Satisfied Neutral Dissatisfied

16. Is there any suggestion boxes

Highly Satisfied Satisfied Neutral Dissatisfied

17. Is the work place regularly cleaned?

Yes No

18. How much are you satisfied by the procedure of availing special welfare facilities?
Highly Satisfied Satisfied Neutral Dissatisfied

19. Kindly suggest the methods of improving or adding special

Highly Satisfied Satisfied Neutral Dissatisfied

20. Welfare facilities?

No improvement

Early action should be taken

Proper time should be taken

21. Does welfare benefits provided by the organization plays as a Motivational factor?
Highly agree Agree Do not agree

Safety Measure

57
22. What are the safety equipments u required from the organization?

Cap Helmet Over coat Shoes

Gloves Eye glass

23. What are the family welfare facilities provide by the organization?

Education allowance Family group insurance EPF

Holiday compensation Vehicle loan Housing loan

Medical facilities

24. What kind of medical facility do you expect?

First aid Ambulance Treatment charges

Working Environment

25. What type of environment condition you prefer for better performance?

Pleasant environment Proper ventilation Free air

Guidance from supervisor Current Environment

Transport Facility

26. Do u need transportation facility from the organization?

Most important Neither impor nor un unimportant No opinion

important important

Employee improvement

27. What are the supportive activities enhancement programs conducted by management in this
liberalized economic period of the employee

Personality development program Social competency program

Safety and environment class Product and process class

Quality class

28. Is there any monetary benefits from the organization? Yes No

Working hours and shift system

58
29. Your expected rest hour in the organization?

2hr once 4hr once 6hr once

30. Are u comfortable with shift system? Yes No

31. What level of satisfaction do u have working in night shift?

Highly Satisfied Unsatisfied Highly No opinion

Satisfied Unsatisfied

32. Do u need a labour officer? Yes No

33. Rank the welfare facilities provided by the organization?

S.no Facility Rank

1 Safety measure

2 Medical facility

3 Education facility

4 Rest room

5 Drinking water

34. If u suggest any other welfare facilities required to the employee?

Please mention ……………………………………

Fair Questioners

Personal details

Name ………………………………….

1. Age below 25 26-35 above 35

2. Sex Male Female

59
3. Qualification H.S.C Diploma U.G P.G

4. Experience below 5years 6-10years more than 10years

5. Marital Status Single Married

6. Monthly income 5000-15000 15000-25000 above 25000

7. What sort of worker Temporary Permanente

Safety Measure

8. What are the safety equipments u required from the organization?

Cap Helmet Over coat Shoes
Gloves Eye glass

9. What are the family welfare facilities provide by the organization?

Education allowance Family group insurance EPF
Holiday compensation Vehicle loan Housing loan

Medical facilities

10. What kind of medical facility do you expect?

First aid Ambulance Treatment charges

Working Environment

11. What type of environment condition you prefer for better performance?
Pleasant environment Proper ventilation Free air
Guidance from supervisor Current Environment

12. Is the work place regularly cleaned?

Yes No

Transport Facility

60
13. Do u need transportation facility from the organization?

Most important important Neither important nor unimportant unimportant

Employee improvement

14. What are the supportive activities enhancement programs conducted by management in this
liberalized economic period of the employee

Personality development program Social competency program

Safety and environment class Product and process class
Quality class

15. Is there any monetary benefits from the organization?

Yes No

Working hours and shift system

16. Your expected rest hour in the organization?

2hr once 4hr once 6hr once

17. Are u comfortable with shift system?

Yes No

18. What level of satisfaction do u have working in night shift?

Highly Satisfied Unsatisfied Highly

Satisfied Unsatisfied
Bonus
Seating arrangement
Temperature facilities
Festival advance

19. Do u need a labour officer?

Yes No
61
20. If u suggest any other welfare facilities required to the employee?
Please mention ……………………………………

Thank you

Luie Femila B

62