ORGANIZATIONAL CAREER DEVELOPMENT POLICIES

SUBJECT: - HUMAN RESOURCE DEVELOPMENT

PREPARED BY:-
WALEED KHALID

ASSIGNED BY: - DR M M AFZAL

DATE OF SUBMISSION: - 24/05/2018

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Table of Contents
INTRODUCTION: ............................................................................................................................................ 3
Organizational Structure ............................................................................................................................... 3
Finance Department: ............................................................................................................................. 4
Marketing Department ........................................................................................................................... 4
Information Technology Department ................................................................................................... 4
Customer operations Department ....................................................................................................... 4
Human resource department:............................................................................................................... 4
Work Force .......................................................................................................................................... 4
TRAINING AND DEVELOPMENT:.......................................................................................................... 5
ORIENTATION ....................................................................................................................................... 5
EMPLOYEE TRAINING: ....................................................................................................................... 5
EMPLOYEE TRAINING METHODS AT UFONE: ......................................................................... 5
EMPLOYEE DEVELOPMENT: ............................................................................................................ 6
Job Rotation: ....................................................................................................................................... 6
Mentor or Coach ................................................................................................................................. 6
Management Skill Training: .............................................................................................................. 6
CAREER DEVELOPMENT: ........................................................................................................................... 6
Career Development in Ufone: ......................................................................................................... 6
PERFORMANCE APPRAISAL METHOD USE BY UFONE ....................................................... 6
Step 1: Section A ................................................................................................................................ 6
Step 2: Section B ................................................................................................................................ 6
Step 3: Section C ............................................................................................................................... 7
COMPENSATION .................................................................................................................................. 7
NON MONETORY COMPENSATION ................................................................................................ 7
INTRINSIC COMPENSATION ............................................................................................................. 8
MAINTAINANCE ........................................................................................................................................ 8
Group activities and ceremonies: ........................................................................................................ 8
Good working environment: .................................................................................................................. 8
CONCLUSION................................................................................................................................................. 9
BIBLOGRAPHY: .............................................................................................................................................. 9

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Ufone
Pak Telecom Mobile Limited (PTML) is a wholly owned subsidiary of Pakistan
Telecommunication Company Limited (PTCL) that started its operations in January
2001 under the brand name 'Ufone'. As a result of PTCL's privatization, Ufone became
a part of the Emirates Telecommunication Corporation Group (Etisalat) in 2006

In 1990, Pakistan introduced its first mobile phone service called “Paktel”.After eleven years in
January 2001, a new cellular company with GSM technology came into the market and they
named it Ufone. Ufone targeted the middle class, by introducing low rates and different
packages. Ufone recently started GPRS through which users can connect themselves to the
global village via Internet, also introduced multimedia messaging services and worldwide SMS
at flat rates Ufone’s strategy to provide a high standard of service, it has achieved a substantial
market share in a market

INTRODUCTION:
Ufone GSM is a Pakistani GSM cellular service provider, it’s one of six GSM mobile companies
in Pakistan. Ufone currently caters for International Roaming to more than 260 live operators
in more than 150 countries As the world of telecommunications advances, Ufone promises its
customers to stay ahead, developing and evolving, to go beyond their expectations, because at
Ufone, it’s all about U.

Organizational Structure

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Finance Department:
1. The head of finance department is designated as CFO – Chief Financial Officer or Vice
president of financial head.
2. The department is responsible for Credit exposure for Ufone postpaid connection.
3. Budgeting and Planning
4. Marinating accounts an record
5. Internal audit
6. Ensure error free billing operations, deployment of key revenue assurance
applications/solutions, fraud management.

Marketing Department
1. The head of marketing department is designated as CMO- Chief Marketing Officer or
Vice President of Marketing Head.
2. Brands: Ufone is performing the promotional activities in Brands sub-head, including
advertising over Electronic media and print media.
3. Marketing Strategy and Analysis: formularize the marketing strategy according to the
market requirement and consumer preferences. The analysis about the market trend is
done and the strategies are made in relevance.
4. VAS – Value Added Services: proficient functioning of conveniences provided to the
customers, these VAS are Virtual Private Network, Call Management, Missed Call
Notification, Phonebook Saver and a host of Infotainment and Entertainment services.

Information Technology Department

1. The head of information technology is termed as CIO- Chief Information officers
2. Billing: The billing department is responsible for aggregating CDRs and preparation of
the postpaid billing for customer from system.
3. IT Development: Any kind of IT development required by the company in billing or CRM
(Customer Relationship Management) module is done by IT development team.

Customer operations Department

The head of this department is designated as VP cops – vice president customer operations.
Customer Care: Ufone provides customer care through Customer Care Center located in all key
cities, across the country. They will not only resolve consumers’ issues but also guide them into
customizing Ufone, according to their needs. Customers care is offered to through call centers
and business centers.

Human resource department:

Human Resource department is being headed by the HR executive designated as Chief of
Human resource department. According to Ufone their belief is that "Their people are their
greatest asset”.

Work Force
Almost 70% of its employees are male and 30% are female. HR at UFONE is divided into the
following two major categories Permanent Employees (1500-2000 Approximately)
Outsourced Employees (2000 Approximately) There are about 150 employees who are
working in the Ufone Head Office and 3500-4000 employees approximately are serving
nationwide.

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TRAINING AND DEVELOPMENT:
Training and Development involves improving the knowledge, skills and abilities of the
individuals. A continuous training is conducted inside Ufone to improve the performance of
employees.

ORIENTATION
 A newly hired employee is oriented, so that he can get the idea about the organizational
setup, so that he may feel at home.
 For different sort of jobs different sort of orientation is given
 some time it might exceeds one day
Human resource Department is responsible for orientation. At Ufone, orientation plan covers the
following points:

 General information about daily work routine. Review of organization’s history,

purpose, operations, and products or services and contribution of employee’s job to the
organization’s needs.
 Visit to different departments of company.
 Presentation of organization’s policies, work rules and employee benefit.

EMPLOYEE TRAINING:
A process designed to maintain or improve current job performance.
Most training is directed at upgrading and improving an employee’s abilities or skills.
As training is the process of learning experience of the change in your skills, knowledge,
attitude and behavior.
It is relatively permanent change in an individual behavior.

EMPLOYEE TRAINING METHODS AT UFONE:

Basically, they use the following methods of training:
Presentation Techniques:
These involve traditional classroom instruction, distance learning and audiovisual techniques
Classroom Instruction
The trainer lectures a group. Exercises into traditional classroom instruction, so that trainees will
learn and use the information presented on their job
Distance Learning:
It will be used by the Head Office and Branch offices to provide information about new services,
policies or procedures
Audiovisual Techniques:
This is common method used by Ufone that involves overheads, slides and videos
On The Job Training
It is conducted for newly hired employees, upgrading the skills of experienced employees when
new technology is introduced.

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EMPLOYEE DEVELOPMENT:
A process designed to develop skills necessary for future work activities. It is more “Future
Oriented”. It will focus on the personal growth.

Job Rotation:
As it is a Japanese style, but now used by throughout. Ufone Fiber Itd. is a strong advocate of
this method and according to their policy they are not keeping a person more than three years
at a same position and at a same branch and region

Mentor or Coach
Normally, this duty is done by the branch manager. He is responsible for all sorts of help,
solving any sort of problem facing a new employee or even an old employee

Management Skill Training:

Ufone has a special developmental program for those employees who are recently promoted to
managerial position or higher position

CAREER DEVELOPMENT:
CAREER: A sequence of positions held by a person during his or her lifetime. It is also defined as
“advancement”. Programs typically designed by organizations To advance their work activities
within specific organization. Provide information, assessment and training to help employees to
realize their career goals. Attract and retain highly talented people. Wide spread organizational
changes have lead to uncertainty and chaos concerning the concept of traditional organizational
career

Career Development in Ufone:

Ufone supports the development of its employee’s skills and abilities with an aim to achieve
their potential. Ufone Mobile Company is a place where you can live your dreams and pursue a
career that reveals your skills and passion. We provide you flexibility for adaptation, the
opportunity to learn, and providing career alternatives with everlasting potential, possibilities.
Our people make Ufone a great company and an exciting place to work with a shared ambition
to learn leading edge ability and elongate beyond their limits.

PERFORMANCE APPRAISAL METHOD USE BY UFONE

In UFONE, performance of an employee is appraises twice a year. Once in June while other in
December. In the form there are three sections. There are total 500 points from which an
employee gets. Performance appraisal form has three sub-sections

Step 1: Section A
In this section of form employee is evaluated for what he has achieved during the year called
“appraisal by objective” (ABO).This form contains all the marks for those objectives which are
set and how much is achieved in percentage. It has 80% weight

Step 2: Section B
In “B” section of form employee is evaluated for personality attributes which has 20 % weight
Personality Attributes:

 Initiative
 Problem solving

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  Planning and organization
 Leader ship skills and dependability
 Cooperation(internal& external relations)

Step 3: Section C
This section identify need for employee development called “DEVELOPMENT NEEDS”
REWARDS RELATED TO PERFORMANCE
There is also a reward related to performance of the employees. For “Customer Facilitation
Agents” there 50% of base pay is based on their performance which is assessing every month
by their managers. For other employees like in administration, engineering, finance, marketing,
etc. their performance is assessed after every six months and they get increased Rs.5000 in
their salary as a reward. In each case employee have to show consistent performance to win
reward next time.

COMPENSATION
Current base pay
Ufone follows the job based structure, and compensate its employees for the work they have
done, for their tasks and duties they performed, their work content, behavior and for their
responsibilities. To develop this structure, Ufone conducts some surveys, to compete with
others in the same industry.

 Work Analysis
 Evaluation
 Market trends and surveys
 Employee J.D
 Policy Line
Transport allowance:
Rs 2500 are given to female employees only, if they travel on local transport.
House Rent:
30% of the basic salary is given to each senior/ executive level employee
Overtime:
All employees are entitle for the overtime more than 130 hours per month .For overtime UFONE
have specific formula that apply on the employees gross salary, due to which every employee
have different per hour overtime rate. If an employee has worked for more than the regular
time, they claim for the overtime amount other than their salary which they receive the next
month. Overtime claim have to be approved through HR department.

NON MONETORY COMPENSATION

Assistant Manager Level:
10,000 Car allowance + 180 Liter’s petrol / Month
Manager level:

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10,000 Car allowance + Car + 180 Liter’s petrol / Month+ Blackberry
Senior Manager
Islamabad Club Membership + BMW Car + House + Foreign Tours Grade A 500 minutes +
500 Rs mobile usage. Same like this all other benefits. After every Two years Ufone give the
amount of Rs 6000 to lower level employees if they want to purchase a new mobile and this limit
increases as grade increases. At each stage the amount is different.
Medical Allowance
1 gross salary per year is given to each employee; half is given in mid of the year and remaining
half will be given at the end of the year.

INTRINSIC COMPENSATION
Recognition of The work:
On Jan 29 (anniversary of Ufone). Employees who is working in Ufone for seven years or more
than seven years gets Cash Rewards, Trophy, badges and other things.
Retirement benefits
Provident fund
All permanent confirmed employees are eligible for membership of Ufone Employee Provident
Fund Scheme. An employee contributes 8.33% of month basic salary in a year and an
equivalent amount is being contributed by the employer.
Gratuity fund

MAINTAINANCE
Ufone retains its competent employees by managing employee relations and effective
communication

Group activities and ceremonies:

 Ufone maintains the employees and motivate them by managing good relations with
them and by recognizing them.
 Ufone manage good employee relations by:
 Annual employee day
 Birthday celebration

Good working environment:

Ufone successfully caters to the needs of its workforce. They have provided them good working
environment they are given the facilities of:

 Cafeteria
 Gym
 TV lounge
 Sports clubs

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CONCLUSION:
 We get knowledge about the ufone
 We get knowledge about the compensation policies of the ufone
 We get knowledge about how ufone retain their employees
 We get knowledge about how ufone evaluate the performance of their employees

BIBLOGRAPHY:
https://www.ufone.com/
https://en.wikipedia.org/wiki/Ufone
https://www.ufone.com/corporate-responsibility/social-development/

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