Self Install Guide

V.1
028656
www.bt.com/btvision
1
 Contents

BT Vision Quick Start Guide .............................. 1

How it all works ............................................... 3

Step 1 - Check your kit ..................................... 5

Step 2 - Connect your Powerline Adapters ........ 9

Step 3 - Connecting your BT Vision ................. 13

Step 4 - Start up your BT Vision ...................... 17

FAQs ............................................................. 25

Helpdesk ....................................................... 39

Self Install Guide Contents

 BT Vision Quick Start Guide
Getting your BT Vision service up-and-running is easy. This guide tells
you more about what you get with your BT Vision service and how to
install the different elements.

We want your installation to be as smooth as possible so please follow

the steps outlined in this guide.

Install your BT Home Hub

If you haven’t already installed your BT Home Hub, you need to do

so before installing BT Vision. Please refer to the BT Total Broadband
Set-Up Guide. This can be found in your BT Home Hub pack. If you are
unable to find the guide then please check out www.homehub.bt.com/
html/getting-started.html.

Self Install Guide BT Vision Quick Start Guide 1

 How it all works

2 Self Install Guide How it all works 3

 How it all works

Please read these instructions in full before starting the

installation, to make sure it goes smoothly.

• Your BT Vision V-box™ will sit near your television,

and will use the supplied Comtrend Powerline
Adapters to connect to your BT Home Hub.
Step 1 - Check your kit
• We know that most people have their main TV in the
living-room and their PC elsewhere in the home.
Following the steps in this guide means the BT Home
Hub and BT Vision V-box™ do not need to be near
each other. The Powerline Adapters automatically
allow the BT Vision V-box™ to communicate with the
BT Home Hub.

IMPORTANT: Do NOT turn your BT Vision V-box™ on

until you’ve completed all of the steps in this guide.

4 How it all works Self Install Guide Step 1 - Check your kit 5
 Step 1 - Check your kit Step 1 - Check your kit

BT Vision Comtrend Powerline Adapters

Check that your kit contains all the items shown on You will receive Comtrend Powerline Adapters.
this page. If anything is missing, please call the
BT Vision Customer Sevices on 0800 800 900 (open
daily between 8am and 10pm).

IMPORTANT: Depending on the way your service is set

up, you might not need all the cables. Just keep them
safe in case you need them in the future.

2 x Powerline Adapters 1 x Ethernet Lead

1 x BT Vision V-box™ 1 x BT Vision Remote 1 x Pack of Batteries

Control

1 x BT Vision Welcome Pack & 1 x Aerial Lead 1 x Phone Lead (not

Additional Information Booklet required for set-up)

1 x Mains Lead 1 x SCART Lead 1 x Ethernet Lead

6 Step 1 - Check your kit Self Install Guide Step 1 - Check your kit 7
 Step 2 - Connect your Powerline Adapters

8 Self Install Guide Step 2 - Connect your Powerline Adapters 9

 Step 2 - Connect your Powerline Adapters Step 2 - Connect your Powerline Adapters

1. Open the back of the BT Home Hub and plug one 4. Plug the other Powerline Adapter into a wall socket
end of an Ethernet Lead into yellow Ethernet Port near to the BT Vision V-box™.
1. If you already have another device plugged into
Ethernet Port 1, please move it to Ethernet
Port 2. Plug the other end of the Ethernet Lead into
the Ethernet Socket on the bottom of one of the
Powerline Adapters.

5. Connect the other supplied Ethernet Lead between

2. Plug this Powerline Adapter into a wall power socket the Yellow LAN Socket on your BT Vision V-box™,
near your BT Home Hub. and the Ethernet Port on the nearby Powerline
Adapter. The connectors will click into place when
correctly inserted.
Configuration for Powerline
Adapters.

BT Home Hub
Ethernet Port 1 Powerline Adapter

3. When plugged in and switched on, the Status Light

will be red, the AP (Access Point) Light may be
orange or off.
Ethernet Lead

ON/SBY House Mains Wiring

Config/
F. Reset
STATUS Powerline Adapter BT Vision V-box™
Ethernet
AP

Ethernet Socket Ethernet Lead

10 Step 2 - Connect your Powerline Adapters Self Install Guide Step 2 - Connect your Powerline Adapters 11
 Step 2 - Connect your Powerline Adapters

6. Turn the other power socket on and wait for 2

minutes while the device sets itself up. One of the
Powerline Adapters will have only a green light,
the other will have one green and one orange light
(as below).
Step 3 - Connecting your BT Vision

ON/SBY Check how things should look. ON/SBY

Config/ Config/
F. Reset Both Status Lights should be F. Reset
STATUS green - This indicates you STATUS
Ethernet have a good network speed. Ethernet
AP AP
And one of the AP Lights will
show constant orange
(it doesn’t matter which one).

Ethernet Port Ethernet Port

If the lights on your Powerline Adapters do not

appear as described above, please refer to the
FAQ section at the back of this guide. For optimal
performance configurations for your Powerline
Adapters please see p.35 of this guide.

12 Step 2 - Connect your Powerline Adapters Self Install Guide Step 3 - Connecting BT Vision 13
 Step 3 - Connecting BT Vision Step 3 - Connecting BT Vision

Connect your Aerial Lead 2. Disconnect your Aerial Lead and connect it to the
RF In socket on your BT Vision V-box™.
1. Find your Aerial Lead. Normally this will be plugged
into your TV (diagram 1), Video Recorder or perhaps
an existing Set Top Box (diagram 2).

RF In
BT Vision V-box™
Diagram 1.
RF In Socket

TV
3. Now connect the supplied Aerial Lead between the
RF Out socket on your BT Vision V-box™, and the
Aerial Input Socket on your TV or Video Recorder.

TV
Diagram 2

VCR/Set Top Box Aerial Input

Socket

Aerial In Socket
BT Vision V-box™

RF Out Socket

14 Step 3 - Connecting BT Vision Self Install Guide Step 3 - Connecting BT Vision 15

 Step 3 - Connecting BT Vision

Aux
Connect up the SCART Lead

1. Connect the supplied SCART Lead between the

SCART Socket labelled TV on your BT Vision V-box™
- this is the bottom one - and an available SCART
Socket on the back of your TV. Step 4 - Start up your BT Vision
TV
Make sure that the SCART leads are pushed fully into
the sockets.

Basic SCART configuration

with connection to the TV
only.

TV

SCART Socket
Aerial Input Socket

BT Vision V-box™

RF In Socket
RF Out Socket TV

16 Step 3 - Connecting BT Vision Self Install Guide Step 4 - Start up BT Vision 17

 Step 4 - Start up BT Vision
IMPORTANT: Ensure that you switch your BT Home
Hub on five minutes before taking the following steps.
Also, check that your BT Broadband is running before
you switch on your BT Vision V-box™.
If you have opted for a Setanta Sports package, please
do not insert your viewing card into the card slot of
your BT Vision V-box™ until your BT Vision service is
installed and in full working order.
Connect the supplied Mains Lead between the
Power Socket on your BT Vision V-box™, and a
convenient mains power socket. The green powerlight
should be illuminated.
If the green power light on your BT Vision V-box™
is not showing, press the power button (shown).
It is normal for the green power light to flash during
start-up.
18 Step 4 - Start up BT Vision
Step 4 - Start up BT Vision
Remote Control Instructions
Please ensure you have put the supplied batteries in
your BT Vision Remote Control so it is ready to use as
soon as you complete your install. To program your
BT Vision Remote Control to work your TV please see
page 13 of the Troubleshooting Guide.
When you turn on your BT Vision V-box™, it will
automatically start to configure its settings. You will
see screens similar to those that are shown on the
following pages. This stage may take up to 60 minutes
to complete.
Note: When you turn on the BT Vision V-box™ the fan
noise may be higher than normal.
IMPORTANT: Your BT Vision V-box™ will now go
through it’s automatic set-up. Please do not change
your TV channel or AV settings during this time.
Self Install Guide Step 4 - Start up BT Vision 19
 Step 4 - Start up BT Vision Step 4 - Start up BT Vision

This screen will appear for a The sequence should then continue with screen
few seconds. combinations similar to those shown below.

This screen won’t always

appear. If it does don’t
worry. Select OK so your
BT Vision V-box™ can
update itself.

Don’t worry if you see a

black or blue screen or TV
pictures from your existing
aerial, these will normally be
seen for some time. There’s
nothing wrong and the
flashing lights on the front
of your BT Vision V-box™
will show it’s working
properly.

20 Step 4 - Start up BT Vision Self Install Guide Step 4 - Start up BT Vision 21

 Step 4 - Start up BT Vision Step 4 - Start up BT Vision

The sequence should then continue with the When BT Vision has successfully tuned in the available
following screens. Freeview digital TV channels, you can choose to watch
On Demand TV Guide
a demonstration of the BT Vision service. Press the Help
Exit Fav button on your BT Vision Remote Control and select
Press Select on your the BT Vision Help Video. This Help Video will show you
BT Vision Remote Control VOL CH how to use the main parts of the service.
to scan for channels.
Select

The installation of BT Vision is now complete.

If you have any problems, please refer to the FAQ
Back

section of this guide first, as your question(s) may be

answered there.
1 2 abc 3 def

4 ghi 5 jkl 6 mno

To get the most out of your BT Vision Service, please
7 pqrs 8 tuv 9 wxyz take the time to read through your BT Vision Welcome
* 0 # Pack. This includes your BT Vision User Guide and
Your BT Vision V-box™
Delete Help Text Troubleshooting Guide.
will now scan for Freeview
Mode Shortcuts

TV and radio channels.

Your BT Vision V-box™ has

now scanned for all available
channels.

22 Step 4 - Start up BT Vision Self Install Guide Step 4 - Start up BT Vision 23

 FAQs

24 Self Install Guide FAQs 25

 FAQs
My BT Vision V-box™ is displaying an error code
– What should I do?
• Check that your BT Home Hub is plugged in and
switched on and that the Broadband Light is solid
green and the Internet Light is solid green or
flashing.
• Check that the Yellow Ethernet Lead is correctly
inserted into your BT Vision V-box™. It should
click into place.
• If none of the above work, please refer to your
BT Home Hub Guide. If you can’t find your guide
please go to www.homehub.bt.com/html/
getting-started.html
Why can’t I see anything on my TV?
• Check that both your BT Vision V-box™ and TV
are switched on.
• Check that your TV has selected the correct input,
such as AV1 or AV2. If you’re unsure, select the
AV button on your TV Remote Control, until a
BT Vision screen display is presented.
• If you’re connecting via SCART through another
device, like a VCR or DVD recorder, check that
these devices are in Standby mode or switched on.
• Check that your SCART connections are securely
plugged in.
26 FAQs
FAQs
Why are some or all of my digital TV channels
missing?
• Check that your Aerial Lead is correctly inserted
into both your wall Aerial Socket, and your
BT Vision V-box™.
• Your BT Vision V-box™ should be the first thing
your Aerial is plugged into.
• If you have multiple TVs connected around
the house, disconnect them. If this solves the
problem you’ll need to get a TV distribution
amplifier before connecting them again.
• If you’re having problems getting digital TV
you may need an Aerial Upgrade.
How do I connect my BT Vision V-box™ using HDMI?
• The BT Vision V-box™ is equipped with an HDMI
output, which can be connected to a suitably equipped
TV. Customers will need to supply their own HDMI lead.
• The BT Vision V-box™ supports the following High
Definition options: 720p and 1080i. The settings
for this can be found on the service by following
the instructions on p.39 of your User Guide, which
forms part of your BT Vision Welcome Pack.
• When a connection is made to the BT Vision V-box™
via HDMI, the other analogue audio/video outputs
(SCART, S-Video, RF channel) are disabled.
Self Install Guide FAQs 27
 FAQs FAQs

How do I connect to other devices? How do I connect to other devices?

Installation with other Installation with other

AV equipment like video AV equipment like video
recorders (VCR) and DVD. recorders (VCR) or DVD.

TV TV

Aerial Input Socket Aerial Input Socket

DVD RF In Socket DVD/VCR

RF Out Socket

RF In Socket VCR
BT Vision V-box™

RF Out Socket
RF In Socket
RF Out Socket TV
BT Vision V-box™
Aux

RF In Socket
RF Out Socket TV
Aux

28 FAQs Self Install Guide FAQs 29

 FAQs
How to do I tell if my Powerline Adapters are
working correctly?
• When working normally, one of your Powerline
Adapters should be displaying the orange
AP (Access Point) Light, green Status Light and
green Ethernet Light.
• The other Powerline Adapter should have both
the green Status Lights and the green Ethernet
Light on.
• When the equipment is successfully attached the
Ethernet Light should be lit up, and when you’re
using the connection it will flash. You may notice
that the Status Light on your Powerline Adapter
light changes to red or orange on one or both
powerline devices. This isn’t something to worry
about as long as you aren’t having any problems
with your BT Vision service.
I have no lights on my Powerline Adapter, what
should I do?
• If you have plugged the Adapter into a mains
power socket but no lights are showing please
ensure that the power is switched on at the mains.
• If you have done this and no lights appear on the
device check the socket you are plugging it into
with another device in your house such as a table
lamp etc. If this device works but your Powerline
30 FAQs
FAQs
Adapter still shows no lights then it is faulty.
Please call 0845 600 7030 for advice.
Both my Powerline Adapters show orange
AP Lights. Is this correct?
• No. Only one AP Light of the pair should be
orange. If both are orange, this is because both
your Powerline Adapters are set up as Access
Points. You will need to carry out the following to
rectify this issue:
Step 1
• Ensure that both Powerline Adapters are in close
proximity for this procedure as you may find you
have to move them into an extension strip or
double wall socket. Once reconfigured they can
be repositioned in their original location.
• Press and keep holding the [CONFIG/F RESET]
button on one of the Powerline Adapters. The
orange AP Light will start to flash. Keep holding
the [CONFIG/RESET] button until the AP Light
goes out and then release it.
• This process should take about 10 seconds.
Self Install Guide FAQs 31
 FAQs
Step 2
• Wait approx 20 – 30 seconds for the Powerline
Adapter to reboot (you may see the Status Light
(red) flash off then on again during this time).
• Next press the [CONFIG/F RESET] button on the
other Powerline Adapter until the AP light starts
flashing.
Step 3
• Now press the [CONFIG/F RESET] button again
on the first Powerline Adapter until the AP
Light starts flashing (make sure this is done
immediately after the second Powerline Adapter)
then release the [CONFIG/F RESET] button.
• After a few seconds, the Status Lights should go
green on both adapters and the AP Light on the
first adapter should be orange.
Step 4
• Both devices can now be repositioned in their
original position.
32 FAQs
FAQs
Both the AP Lights remain off on both Powerline
Adapters but the Status Lights are green or solid
red. Is this correct?
• No. If your Powerline Adpaters are showing two
green Status Lights but no AP Lights it means
both Powerline Adapters are set-up incorrectly.
• Also, If they are showing two solid red lights
and no AP Lights this is because the Powerline
Adapters are not correctly set-up and have no
connection. In either case you will need to carry
out the following to rectify this issue.
• Ensure that both Powerline Adapters are in close
proximity for this procedure as you may find you
have to move them into an extension strip or
double wall socket. Once reconfigured they can
be repositioned in their original location.
• Press and keep holding the [CONFIG/F RESET]
button on one of the Powerline Adapters. When
the orange AP Light starts to flash release the
button.
Self Install Guide FAQs 33
 FAQs FAQs

First Adapter (Note: Status Light may be red or Can I use extension strips with my Powerline
green at this point). Adapters?

• Once the orange AP Light stops flashing (should Ideal

now be solid orange) press the [CONFIG/F RESET]
button on the same Powerline Adapter until the
AP Light starts flashing again. Then release the ON/SBY
[CONFIG/F RESET] button. Config/
F. Reset
STATUS
• Next press the [CONFIG/F RESET] button on Ethernet
AP
the other Powerline Adapter (Second Adapter)
until the AP Light starts flashing (make sure this
is done immediately after the First Powerline
Adapter) then release the [CONFIG/F RESET] Powerline Adapters should
button. work with extension strips

2nd Adapter (Note: Status Light may be red or

green at this point). ON/SBY
Config/
F. Reset
• After a few seconds, the Status Lights should go STATUS
Ethernet
green on both adapters and the AP Light on the AP

first Adapter should be orange.

• Both devices can now be repositioned in their Please avoid -

Powerline Adapters may
original location. not work with some
anti-surge protectors.

ANTI SURGE PROTECTOR ON/SBY

Config/
F. Reset
STATUS
Ethernet
AP

34 FAQs Self Install Guide FAQs 35

 FAQs FAQs

How do I put my Powerline Adapters into standby
mode?
• On each Powerline Adapter press the [ON/SBY]
button. Standby Mode should be indicated by
a dull red Status Light, there should be no other
lights on at this point.
• Please be aware you will need to press the
[ON/SBY] button on both Powerline Adpters
to bring them out of Standby Mode and wait
approximately 30 seconds before you next use
them.
Is it safe to leave the Powerline Adapters on all the
time – is there any danger of overheating?
I have already got a baby monitor system that works
in the same way with plug sockets. Will my new
BT Vision Powerline Adapters work alongside it?
• The Powerline Adapters should not interfere with most
baby monitors (both analogue and DECT systems).
What if the house next door has Powerline
Adapters as well?
• Each pair of Powerline Adapters has it’s own
unique security key which will mean your
connection is secure, but in addition, they may
automatically adjust their power to compensate
for any other local adapters found that do not
have the same security key.

• Powerline Adapters are CE certified and

completely safe to leave plugged-in all the time.
They may become slightly warm in use – this is
perfectly normal. However you may wish to put
them into Standby when not in use.

36 FAQs Self Install Guide FAQs 37

 FAQs Helpdesk

I have no spare Ethernet Socket on my BT Home If your questions are not answered in the FAQ
Hub – what should I do? section of this guide or you continue to experience
difficulties, please do not hesitate to contact the
• Depending on what device you are trying
BT Vision Technical Helpdesk on 0845 600 7030.
to wirelessly network to your BT Home Hub
depends on what wireless add-on device you
would need.

• If you are using a games console or similar device

please refer to manufacturers instructions as
usually a proprietary wireless device will need to
be purchased.

• If you are attempting to network a desktop PC

via wireless than you will need to use either
an internal PCI wireless network card or a USB
wireless device. The decision on which you use
depends on whether your PC supports PCI cards
and/or USB. Most modern PC’s will support
both, but if unsure it is best to refer back to
manufacturers instructions on this.

• If using a laptop you have the choice of

purchasing a PCMCIA wireless card or a USB
wireless device. If unsure it is best to refer back
to manufacturers instructions on this.

38 FAQs Self Install Guide Helpdesk 39